NorthgateArinsoWelcome to

Delivering HR Excellence

Our Mission

Copyright NorthgateArinso. All rights reserved.

To be the world’s number one provider of global HR solutions and the trusted partner of HR decision makers.

HR service delivery pain points

Copyright NorthgateArinso. All rights reserved.Copyright NorthgateArinso. All rights reserved.

Strategy & Planning

‘A S I S ’ S I T U A T I O N ‘T O B E ’ S I T U A T I O N

10%

30%

60%

Make HR Strategic

Services Improve quality & efficiency

Administration Reduce cost

Self-Service

ServiceCenter

Drive down cost

Improve delivery quality

Create a more agile organization

Copyright NorthgateArinso. All rights reserved.

Questions from our customers

Drive down cost

Improve delivery quality

Create a more agile organization

Can you help us improve transparency & facilitate HR reporting?

Can you help us deploy integrated TalentManagement?

Can you help us lower the cost and improve delivery quality of our HR service delivery organization?

Can you help us deploy a global HR & payroll solution in a uniform way with maximum user adoption?

• Global HRIS deployment

• e-HR & self-service rollout

• Multi-country payroll

• Application maintenance

• Offshored HR services

• Comprehensive HR BPO

• Workforce analytics

• OnDemand HR solutions

All around HR

Copyright NorthgateArinso. All rights reserved. 5

All around HR

6

Consulting

•Project & Program Management•Consulting & Development•Training & Documentation•QA & Testing

oBusiness ConsultingoSAP HCMoOracle/PeoplesoftoHR Analytics & ReportingoHR Self-ServiceoHR Service Center TechnologyoHR Document & Knowledge Management

Consulting

•Project & Program Management•Consulting & Development•Training & Documentation•QA & Testing

oBusiness ConsultingoSAP HCMoOracle/PeoplesoftoHR Analytics & ReportingoHR Self-ServiceoHR Service Center TechnologyoHR Document & Knowledge Management

•euHReka core•(deployed OnDemand or OnPremise)

•euHReka accelerators•euHReka workspace•euHReka ecm•euHReka scm

•ResourceLink Aurora•Empower•RewardSuite•Preceda

•euHReka core•(deployed OnDemand or OnPremise)

•euHReka accelerators•euHReka workspace•euHReka ecm•euHReka scm

•ResourceLink Aurora•Empower•RewardSuite•Preceda

•Comprehensive outsourcing•Managed services•Processing services

•Application maintenance outsourcing

•Comprehensive outsourcing•Managed services•Processing services

•Application maintenance outsourcing

HR TechnologyHR TechnologyHR OutsourcingHR Outsourcing HR ConsultingHR Consulting

SA

P-c

entr

icS

AP

-cen

tric

Bes

t-of

-bre

edB

est-

of-b

reed

Pra

ctic

esP

ract

ices

We cover a wealth of HR processes

Copyright NorthgateArinso. All rights reserved. 7

Copyright NorthgateArinso. All rights reserved.

Global services, local delivery

Scale• c. 8,000 staff in 35 countries• Global HR service delivery network :

• 16 HR shared service centers worldwide• clients in over 100 countries speaking

25 languages• over 100 HR BPO customers• over 1,000 ERP-based HR

implementations globally• supporting over 1/3 of the UK workforce

Global reach, local delivery A unique HR-centric business model

In HR Outsourcing, our total footprint now includes 16 global service centers and over 100 comprehensive HR BPO contracts.We are now able to deliver HRO services in 25 languages in over 100 countries around the world.

In HR Technology, we can provide the widest choice in software options available in the marketplace. We are innovators in platform-based BPO.

In HR Consulting, we’ve established the world’s leading HR technology consulting practice, with over 3,000 HR technology specialists. We are focused on providing a wide portfolio of HR services to both local and global customers.

Scope• Unique HR-centric business model: HR

Outsourcing, HR Consulting & HR Technology• Unique HR process capabilities: from HR

administration, over payroll, to talent

management and HR analytics

• Named hottest SaaS provider in the industry by ERP Executive

• 2010 SAP Pinnacle Award – BPO Provider of the Year

• 2010 BPO Provider of the Year

• 2009 Winner Top HR Product of the Year by HR Executive

• 2009 HROA Awards for Technology Partnership & Thought

leadership

• 2008 Named Major Outsourcer of the Year by the IPP

• 2008 SAP Pinnacle Award – BPO Provider of the Year

• 2006 SAP Pinnacle Award – Global Customer Satisfaction

• Ranked as top 3 HRO player by HRO Today

• Largest SAP HCM consultancy practice globally with

over 3,000 experienced consultants

Copyright NorthgateArinso. All rights reserved.

Industry recognition

Supporting global leaders

10

Americas

Products

Malcolm AldisProducts & Software

Peter BoutenConsulting

Jerome LossonOutsourcing

Michael HuntFinance

Simon CaunceUK & Ireland

Kobe VerdonckEurope & LatAm

Darcy LalondeAPMEA

Trey CampbellNorth America

Rudy VandenbergheStrategic Sales

Joe KennyHR

11

Mike EttlingCEO

Senior Leadership Team

Convergys HRM acquisition: stronger togetherConvergys HRM acquisition: stronger together

This acquisition is key to NorthgateArinso achieving its global vision for growth and worldwide service delivery. In joining with Convergys’ HRM division, we are:

• Creating the world’s number one company providing HR software and services

• Strengthening our position and brand in the key US marketplace and around the world

• Enabling our staff to provide a world-class service to our customers wherever they are based, so they can provide world-class delivery to their workforce

• Creating a deal that is transformational, exciting and historic

Based on Gartner’s 2009 HR BPO Magic Quadrant, both companies are complementary and are stronger together Based on Gartner’s 2009 HR BPO Magic Quadrant, both companies are complementary and are stronger together

Stronger together

Copyright NorthgateArinso. All rights reserved. 13

Convergys HR

Very strong HR BPO customer base in North America

Successfully obtained significant contract renewals

Broad global delivery in 70 countries and 25 languages

Breadth of comprehensive HR BPO offering including benefits admin, learning, recruiting

NorthgateArinso

Flexibility & focus on customer orientation

HR technology & SAP HCM cited as excellent

Global focus on delivery to more than 70 countries

Payroll heritage & additional HR BPO services including WFA

Great potential to leverage euHReka OnDemand

The global HR leader in both scale & scope

Welcomed by industry experts

14

“

“

“This is an excellent fit for NorthgateArinso. They go

from being a well-known HRO-provider, but not at the top

of the market, to being at the high-end of the market.”

Naomi Bloom – Bloom & Wallace (US)

Leading analyst in the US HRO industry

I don’t mean to sound like a CEO giving a speech to make

customers and employees feel good, but as a result of this

acquisition customers will have more services choices in

more countries. They will also have their choice of

technology, including an ERP system such as SAP or

Oracle PeopleSoft, a NorthgateArinso system, such as its

SAP-based euHReka platform, or a SaaS solution, with or

without BPO.  

Gary Bragar - Lead HRO Analyst –NelsonHall US

Leading niche BPO analyst firm

This looks to us like a good deal for Northgate-Arinso. The

company is paying just 0.4 times revenues for a profitable

business. This deal […] looks, well considered and low-risk:

Northgate-Arinso already has an internal network and is well

used to managing far-flung subsidiaries, and the company has

already built an experienced and all-American leadership for

the Americas. […] But most of all this is a deal that is built in

financial terms on cost synergies, not on revenue

synergies. […] That sounds right to us: revenue synergies

should be the icing on the cake, not the cake itself. So, overall,

this looks a good deal for both NorthgateArinso and the

existing Convergys HR outsourcing customers. Of course,

much will depends on the execution, but the model and

rationale of the deal looks strong.

Douglas Hayward – IDC

Lead BPO analyst EMEA for IDC

“

“ “ “

“

“

The merger effectively moves them above IBM, Accenture,

ACS and Hewitt into the leading position in the market from an

employees-served perspective; not a bad day's work from a

British payroll firm that acquired an upstart Belgian SAP-payroll

integration shop. This also elevates NorthgateArinso firmly into

the high-end of the enterprise HRO business, […] The Bottom-

line: great buy for NorthgateArinso at a great price, but the

hard work begins now.

Phil Ferst – Founder – Horses For Sources

Leading BPO industry analyst (ex-AMR)

Copyright NorthgateArinso. All rights reserved. 15Copyright NorthgateArinso. All rights reserved.15

What makes NorthgateArinso unique?

5 commitments to our customers

1. We are 100% focused on HR: our business model blends HR

Consulting, HR Technology and HR Outsourcing skills

2. We are close to you through offices in 35 countries around the world,

and through a truly global Service Delivery Network

3. Through maximizing the use of technology and standardizing HR

processes, we successfully deploy platform-based HRO

4. From Enabling to Talent Management processes, we focus on

maximizing simplification, user adoption, and ease of use.

5. We put our customers & users at the heart of what we do

with a drive & commitment to overachieve