Mark HeaneyPresident & CEO

President’s CornerA Newsletter forEmployees, by Employees

Our Beliefs and Values 2

Volume 30 - 2009

Addus & SEIU Agreement 3

C. A. R. E. 8

The Illinois Association of CommunityCare Program Homecare Providers

(IACCPHP)Announce the

2009 Mary I. HillHomecare Aide Award Winner

Vanessa Gardner-DavisClients think she is the best caregiverthey have ever had and that she dem-onstrates a caring and professionalbehavior.

Addus HealthCare turns 30 this year.Founded in 1979 by Andrew Wright, webegan our company working out of a singleoffice in downtown Chicago providingparaprofessional in-home care. From thishumble start, we have grown to over 110offices nationwide, providing a full range ofhome care and home health services toover 23,000 consumers each day.

As we celebrate this important mile-stone, we do so with a strong sense ofpride about who we are, what we haveaccomplished, and the differences we havemade in the thousands of lives we havetouched. We are very grateful to all of theconsumers and families who have trustedus, and to all of the home care profession-als who have served our consumers duringthe past 30 years with passion, dedicationand commitment. We are also excitedabout what lies ahead as we continue ourmission of promoting consumer wellnessand independence, and realize our vision ofbecoming an employer of choice.

You might notice that this newsletterhas a very different look. There is an impor-tant reason for that. We have given ouremployees a prominent place in our news-letter to demonstrate their value and im-portance, and the prominent role they playin defining who we are as a company.

All companies strive to promote theirstrengths and what they believe sets themapart from their competition. They featuretheir great products, their great food, ortheir great service as the basis for their suc-cess, and the reason why they are the best.

At Addus, we promote our people be-cause we believe our people are our com-pany’s greatest strength. They define

who we are andwhat we do. Theyare the basis forour success andwhat sets us apartfrom other homecare companies.Our people are thereason we are thebest.

With unparal-leled energy, kind-ness, compassion,

and with a positive, fun approach to theirwork, our people make it possible each dayfor 23,000 consumers to live at home, inthe community, with their families andfriends, where they want to be.

Through the dependable delivery ofhigh quality, professional services, ourpeople earn the confidence and trust of ourconsumers, families and referral sources,and provide Addus the strong reputationwe enjoy. Any home care company canpromote their services through fancybrochures or well-designed advertisingprograms, but none of them can claimwhat we offer – the dedicated, profes-sional, dependable services of the Addusemployees.

From now on, you will see the faces ofour employees featured along the top andback pages of this newsletter, on all of ourbrochures, on our website and in virtuallyeverything we produce describing ourcompany. We put our most importantasset right out there for all to see. Theemployees of Addus are at the center ofour 30 year history, and will continue todrive our growth and success in the yearsto come.

It is the primary mission of Addus HealthCare to improve the health and well-being of our consumers throughthe provision of quality, cost-effective healthcare services. We will accomplish our goals by fostering an envi-ronment in which our employees enthusiastically support and advance our mission. Reward for accomplishingour mission includes pride in our organization, contribution to the community and a reasonable profit.

Addus HealthCare’s Mission Statement

From the desk of Paul Diamond, Vice President of Human Resources

Our Addus Beliefs and ValuesThese are our beliefs and values as Addus HealthCare employees. They define who we are and what we believe in.They permeate all aspects of our operations and daily interactions, and establish the guidelines and commitments for ourbehavior and work environment.

During upcoming employee meetings and in-service training sessions, we will talk more about these beliefs and values,what they mean to us, and how we will incorporate them into what we do each day for our consumers and each other.

We are Addus HealthCare.

We are proud of ourselves and our Company and the differences we make in the lives of those we serve. All ofour contributions are important. All of our efforts count.

We do our best every day, for every consumer, recognizing that even the ordinary things we do can have anexceptional impact if done in extraordinary ways, with energy, passion, and a desire to do things right.

We set high standards for service quality, dependability, dedication and professionalism, understanding thatthey determine our reputation, success, and job satisfaction.

We demonstrate our commitment to our beliefs and values through our pledge to:

Treat all of our consumers and each other with kindness, dignity, and respect.

Communicate openly and honestly, listen carefully, and respond thoughtfully.

Keep our promises – to our consumers, our payers, and our fellow employees.

Foster a spirit of cooperation and teamwork that values diversity in ideas and talents.

Contribute to a work environment that is friendly, fun, caring ,and sensitive to the work/family balance.

Recognize, praise and celebrate the efforts and achievements of our everyday heroes who help make ourCompany great.

Encourage continued professional growth through training and career mobility.

Design and deliver a care model that promotes consumer independence and wellness.

Refer other home care professionals who share our values to join the Addus team.

DonaldHowell

DebraSzfranowicz

ThanayiIdehen

JasonBranch

Our Employees

Page 2

Addus HealthCare and SEIU Sign GroundbreakingNational Agreement

On February 10, 2009, in Chicago, Labor Leaders and Home Care Aides joined Service Employee International Union (SEIU)President Andy Stern and Mark Heaney, President and CEO of Addus HealthCare, Inc., in signing a renewed nationalagreement that will further improve home care for seniors and people with disabilities.

This agreement expands the groundbreaking 2003 agreement between the two organizations which was the first nationalhome care contract in SEIU history. It protects workers and raises the standards for quality care. The national contract ad-dresses non-economic issues and provides workers with the right to organize nationally, streamline negotiations, and sethigher standards for thousands of home care aides.

The collaboration between Addus and SEIU has improved the employment environment for this typically underpaid sectorof workers across the country.

Photograph by David Kamba

Pictured left to right, Keith Kelleher, President SEIU Health-care IL and IN; Mark Heaney, President Addus HealthCare;Flora Johnson SEIU Healthcare IL and IN; Andy Stern, Presi-dent SEIU.

Photograph by David Kamba

Pictured left to right, Keith Kelleher, President SEIU HealthcareIL and IN; Alberta Walker, Healthcare provider who is ViceChair on the Executive Board of SEIU IL and IN; Retha Lan-dreth, Healthcare provider who serves as steward of SEIU ILand IN; and Mark Heaney, President Addus HealthCare.

Left to Right: Etsie Fricks, Rockford, IL;Melvin Jones, Decatur, IL; MichelleMathews, Rockford, IL; Lillie Bell,Kankakee, IL.

Addus Home CareAides came by the bus-load from near and farto witness the histori-cal event downtown atthe SEIU headquarters,located at 209 W. Jack-son Avenue, Chicago,Illinois.

Barbara Beamon and Mary Winfieldcame from O’Fallon, IL.

Nellie Logan, from Springfield, IL, had alively conversation with Frank Leonard,CFO Addus HealthCare.

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Because of the pride we have in who we are and what we do, we are also the Company’s best ambas-sadors, not only in promoting our services to current and potential clients, but also in promoting employ-ment opportunities to potential job candidates. There is no better way to share our pride in Addus than byencouraging others to join our winning team.

We are proud to announce the first Share Our Pride bonus recipients and recognize the employees theyreferred.

The Key to Building a Great Companyis Hiring Great People!

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Left to Right: Rhonda Makela,Agency Director-Las Vegas HomeHealth; Barry Moore, MPT who re-ferred Ken Steinberg, LPN. Ken is abig hit with our Addus patients.

Left to Right: Martin Aurelio, OT Concord HomeHealth/Private Duty, referred new employee LauraWright, PT; also pictured Aurora Mario, DPCS, andSandi Mauricio, Agency Director-Concord. Laura is agreat PT and very dedicated to providing the best careto her patients.

Bonnie Mindetti, CHHA from ourChico-Home Health branch has re-ferred Jan Danforth, OT, not pictured.

Amber Brin, Physical Therapist inOlympia Fields, referred FredericaDouglas, Occupational Therapist notpictured.

Pat McGrew, a Home Care Liai-son in Little Rock, referred LisaGibson, a Registered Nurse.

Cliff Kiracofe, Physical Therapist re-ferred by Tiffinay Hoven, Office Man-ager, Coeur d’Alene, is working withpatients in surrounding rural areas.

Share Our Pride!

Donna Asare, one ofMartin Aurelio’s re-ferrals from the Con-cord Home Healthoffice has been withAddus as a Therapistfor several weeks andis doing a wonderfuljob!

Lynetta Adams, a Clinical Supervisor in OlympiaFields, referred Rasheeda Gardner, RN who willwork in the Gary, IN, Home Health office.

Refer acandidate to

your Agency orBranchDirectorToday!

Page 5

Addus Is Sailing into the HorizonBy Francine Winters, Project Manager McKesson

the McKesson Horizon software.That is no small feat! You all deservehearty congratulations for successfullycompleting this journey. We made it,as a team. Thank you.

Here are some highlights from ourjourney…………….As many of you may recall, Wheaton,IL, was our beta site for the Home Caredivision Horizon rollout. Here they are,pictured below. They are still smiling,celebrating their first anniversary onFebruary 1, 2009.The Wheaton team (from left to rightbelow) is Ellen Ponall/ QA Supervisor,Norma Suarez/Service Coordinator,Nina Mamalat/Payroll & Billing Coordi-nator, Darlene Whorline/Service Coor-dinator, Gina Hernandez/ Intake Spe-cialist, and Kathy Burton, Agency Direc-tor.

Group VII, VIII and IX are live!

Congratulations to our Group VIIbranches who are live as of February2009:

Salem/Albany, OR Dottie Schwab/AD

Medford, OR Barbara Walch/AD

Vancouver and Longview, WA TessCannon/AD

Eugene, OR Dottie Schwab/AD

Riverside and Hemet, CA LyndaHiggins/AD

Palm Desert, CA Lorraine Busta-monte/Assistant AD

Boise, ID Marilyn Spicer/AD

Twin Falls, ID Danielle Wagstaff/AD

Elko, NV Stephanie Romero

Kudos to Group VIII who are live as ofMarch 2009:

Spokane, WA Teresa Michielli/AD

Colville, WA Roxanne Braybrooks

Colfax, WA Terry Pack

Republic, WA Wendy Taylor/ Assis-tant AD

Moses Lake, Okanogon, and We-natchee, WA Nancine Hawkins/AD

Walla Walla and Yakima, WA Nad-ine Humphrey/BD

San Mateo, CA Nancy Kline/AD

San Joaquin, CA Steve Ferguson/AD

Santa Barbara andSanta Maria, CA AliceToler

Butte, CA MaryGorman/AD

A round of applause to Group IX whoare live as of May 2009:

Seattle, WA Katherine Clark/AD

Tacoma, WA Laurie Lemke/AD

Whittier, WA

Clarkston, WA

Washington and Kinston NC TonyaLabozetta/AD

Scotland Neck and New Bern, NCDonetta Steiner/State Director

Marion, IL ADS Marna Ames/Program Director

Mt. Vernon, IL ADS Sharol Carter/Program Director

South Cook, IL ADS Melanie Whit-field/Program Director

Springfield, IL ADS Tami Foster/Program Director

Are we done yet?

Absolutely not. We have achieved suc-cess in graduating all Horizon users onLevel I of the system. Next, our focuswill be in mastering the system, build-ing the tools and reports needed tomanage your business, and continuingwith training.

What is coming? Level II ! Let’s get allusers to Super User status!

There will be a number of conferencecalls with both Home Health and HomeCare branch staff to find out what youneed presented for training. There willbe a series of web classes focusing onreports and more.

Tune in to the wiki and the next news-letter for more details.

Avast ye mateys!As you are readingthis newsletter, wewill have com-pleted our journeyto the Horizon. All117 Addus Health-care, Inc., branchesare now utilizing

A BIG Thank You to our Training Team - Standing from left toright are Jeanette Fairchild (Systems Trainer), Deb Davis(McKesson Trainer), Nancy Wold (Systems Trainer).Sitting from left to right are Gary Chesack (IT Support), GlenReemsnyder (Systems Trainer), Ryan Noth (Home Care–Regional Support Coordinator).

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Lawmakers Hear Concerns OverProposed New State Agency

On April 2, 2009, PHA Executive Direc-tor Vicki Hoak was joined by MikeBrown, Regional Director of AddusHealthCare, to testify before the HouseAging & Older Adult Services Commit-tee regarding a new Department ofAging & Long-term Living which is pro-posed under House Bill 1152. This billwould eliminate the current Dept. ofAging and establish a new Dept. ofAging & Long-term Living.The bill outlines three objectives for thenew department:

Promote the development of along-term living system that in-cludes consumer choice and self-direction.

Be responsive to the needs and

preferences of people with disabili-ties and older adults.

Recognize their cultural differencesand language barriers and assistpeople in attaining and maintain-ing lives of independence, dignity,integration and involvement insocial, economic and political af-fairs of their communities.

Hoak and Brown applaud the goals ofthe new agency stating it would mini-mize duplication of services andstreamline operations, but outlinesconcerns.“Clarification on billing procedures forproviders under the Waiver programmust be a top priority for the new de-partment if we are to use all the toolshomecare agencies have to offer ourconsumers. Without billing clarifica-tion,

Mike Brown,(left) Regional Director Ad-dus with Aging Secretary John MichaelHall

agencies will shy away from providingskilled services for fear of audits, and inthe end consumer and the long-term caresystem will lose. Consumers lose becausethey do not receive the preventive carethey need, and the system loses becauseconsumers’ conditions worsen and theyend up requiring more costly nursinghome care." stated Brown.

Article paraphrased from Pennsylvania HomecareAssociation website: www.pahomecare.org

Name: Robert LewisRank: Specialist E4Branch: U.S. ArmyServed: 1990-1994Gulf War VeteranCurrent Assign-ment: AddusHealthCare, Veter-ans DeserveReporting to:“Private” Duty

I am very honored to be a Vet-eran and to have served our country,and I am also honored to be a memberof the Addus team. I have been as-signed the task of creating with thehelp of many members of the Addusteam, the program we know as“Veterans Deserve.” Currently, Addus isservicing over 307 Veterans. The pro-gram is a special opportunity for anyoneon the Addus team to impact the lives

of Veterans and their families. Thebenefit is administered through the Vet-erans Administration and is called, the“Improved Pension.” It is designed forand was created to help Veterans andtheir families receive home care assis-tance as they age. I am encouragingyou all to read this carefully, share theinformation with your families and com-munities, and provide good stewardshipto this program.

The cost of home care is con-sidered a medical expense by the De-partment of Veterans Affairs. The war-time Veteran or their surviving spousecan have the cost of our home care ser-vices partially or fully reimbursed by theDepartment of Veterans Affairs. Eachcase is unique primarily due to financialcriteria. Below is a list of prerequisites:

Age 65 and older or unable towork.

90 days of active military duty (oneof those days served during a period ofwar).● WWII 12/7/941 – 12/31/1946.● Korea 6/27/1950 – 1/31/1955.● Vietnam 8/5/1964 - 5/7/1975.

Veterans that served after 5/7/1975would have had to complete their entireenlistment in order to qualify. A surviv-ing spouse of a wartime Veteran couldeven qualify for the pension after thedeath of the Veteran as long as the Vet-eran served during wartime.Income and asset information is evalu-ated on a case-by-case basis; all partiesare consulted to determine eligibility.

We at Addus are the stewards,the resource to our families, friends andneighbors. In fact there are 2.2 millionWorld War II veterans living in theUnited States today. The Korean conflictproduced over 3 million Veterans. This15 year period produced over 20% ofall Veterans in the United States, andthis statistic does not include theirspouse! The Addus team has the re-sources and the know-how to offer avaluable service to this group of menand women referred to as “The Great-est Generation.”.

Please join me in positively im-pacting our Veteran’s lives who mostcertainly risked their own to positivelyimpact ours.

Meet OurVeterans

Coordinator-Rob Lewis

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Advocacy - IdentifyingClients at RiskBy Donna McNally,

Vice President IntegratedServices

Most of us joined Addus because weagreed with the Company’s missionand care being provided. We alsowanted to be a part of somethinggreat that we could wrap our armsaround and feel good about at theend of the work day. Our mission isour guiding philosophy which directsour behaviors each day as we travelfrom client to client.

As part of our mission we have a dutyto promote health and wellness.How do we fulfill our mission? Wefollow the plan of care, and when weobserve an adverse sign or symptomor a change in the client’s condition,we report in to the Service Coordina-tor or Care Coordinator. Our clientsand families rely on us to be their ad-vocate.

Here are a few scenarios which high-light the importance of being an ad-vocate:

Change in condition: I have twosimilar situations that occurred in SanJoaquin, CA, and Wheaton, IL. Crys-tal Johnson and Kathie Barthelemy,Care Coordinator (pictured above)and Jennifer Canady, HCA and PetraGarcia were honored with I CAREAward. Each aide noticed the clientwas acting in a peculiar way and verydrowsy. The HCA contacted the CareCoordinator. The Care Coordinatorcontacted the doctor for direction,and the client was sent to the ER with

overdose. In both cases, the aidesaved a life and avoided adverse out-comes. After hospitalization, eachclient received Nursing evaluations,and instruction on the effects ofmedications to prevent any furtherepisodes of overdosing.

An Aide Jacqueline Hawkinsfrom Kankakee, IL, came into the of-fice and said the doctor had calledthe house and asked if the nurse wasstill coming as labs needed to bedrawn. Jennifer came into the officeto relay the message. The Care Coor-dinator, Sharon Townsend, contactedthe doctor and sure enough, the cli-ent needed additional care from anRN. The HCA was an integral part ofthe care team that identified a clientat risk and reported what she ob-served.Below are common risk factors tolook for. Once the change or prob-lem is identified, the Addus CareTeam can mobilize to provide guid-ance. It all begins with us.

You notice the client is experienc-ing more shortness of breath thanusual. It is reported to the Addus CareTeam. The Addus Nurse will evalu-ate whether the lungs are filling withfluid, and contact the MD to adjustmedications, especially the water pill(diuretic). The Nurse will monitorweight and measure the abdominalgirth to assess edema. The goal is tobring the client to their dry weight sothey can breathe easier and feel moreenergetic and avoid a hospitalization.

A client reports recent falls. Weneed to protect our clients from fallsor risk of injury. The Addus Nurseand/or Therapist will perform a fallrisk assessment. We will work col-laboratively with the family to ensurea safe home and secure help in theevening or night hours. We may sug-gest modifying the home with safetybars, bath chair, companion help tothe rest room, and strengthening ex-ercises and assistive devices to assistwalking.

Client is having difficulty transfer-ring and ambulating. The AddusNurse and Therapist can develop ahome exercise program (HEP) for thatclient with specific exercises that theAddus caregiver and family can re-mind the client to perform.

Family reports they cannot handleMom or Dad. Caregiver role fatigue

cannot be underestimated. The Ad-dus Nurse and Social Worker canwork with families to identify commu-nity resources and funding sources.Perhaps the client needs to be reas-sessed for an increase in hours. Wecan complete a benefit check-up tosecure community resources. Perhapsthe family needs a caregiver duringthe night so the family can obtain agood night’s sleep. Coverage may beneeded on the weekend so that thefamily can run their errands.

Family reports they are beginningto look at nursing homes. Manyfamilies disagree over what is best forMom or Dad. I would suggest anAddus Care Manager who is a SocialWorker or Nurse. They are objectiveprofessionals who will perform acomprehensive assessment and dis-cuss care options available to families.

Client is experiencing urinary ur-gency and pain. The Addus Nursecan obtain a urine specimen andwork with Primary Care Physician(PCP) regarding antibiotic treatmentuntil signs and symptoms resolve.

Family reports their loved one isexperiencing forgetfulness and it isincreasing. Many families strugglewith what the next steps of careshould be. An Addus Nurse or CareManager can assist the client andfamily as to the next steps and whatlevel of care is appropriate for theclient along with the appropriate caresetting (home, adult day services, as-sisted living, supportive living, retire-ment community, or nursing home).

The Addus Nurse visits the clientonce weekly. The home has becomemessier, and the client is not able tocare for themselves. The AddusNurse makes a referral to Home CareServices to assist with housekeepingtasks. The Addus Therapist has com-pleted the HEP and is ready to dis-charge the client. The client is iso-lated. The Addus Therapist makes areferral for a free day trial to AdultDay Services.

As an Addus Care Team member,promote Integrated C.A.R.E.C = Care for the client and familyA = Assess client and family needsR = Report changes to the officeE = Evaluate services on going

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National Employee of the Month WinnersNational Employee of the Month WinnersJanuary 2009Jennifer Canady, Home Care Aide,Home Care-Wheaton, IL #3290 andKathie Barthelemy, Care Coordinator-Home Health, Westchester, IL #4210–Nominated by Donna McNally, VicePresident of Integrated Services, forworking together to integrate our ser-vices which resulted in an exceptionaloutcome for a client . Jennifer wasworried about her client who seemedvery drowsy and was behaving unusu-ally. It was the end of her shift, andshe felt uncomfortable leaving. Shecalled Kathie after hours and relayedher concern about the client. Kathiecontacted the physician who statedthat we should send the client to theER. It turned out that the client’s sonvisited earlier in the day and the clientcomplained about pain. He placed apain patch on the client not knowingthat there already was a pain patch onthe client. At the ER the diagnosis wasoverdose of pain medication that couldhave caused severe complications and/or death. Thanks to an astute anddedicated HCA and Care Coordinator,this client was saved. This is a greatexample of care coordination at itsbest. Congratulations on a job welldone!

Colleen Mickles – CNA, and FeliciaJackson – CNA, Home Health-ChicagoSouth, IL #4241 – Nominated by CindiStarek, Agency Director, Home Health-Chicago and Kathy Lindeman, PrivateDuty Supervisor, for their extraordinarywork caring for a client. Colleen andFelicia worked with a client who lost aleg in a work accident. The client wasgiven a prosthesis, but he would

not use it. This caused the client to bedepressed and unable to do anythingwithout assistance. Both Colleen andFelicia persevered and reinforced hisexercises daily. Cheerfully they chal-lenged him to achieve his goals. Todaythe client is up every day able to walkwith the prosthesis and is more inde-pendent and needs less care. The cli-ent credits his recovery to “the girls”who showed great compassion inhelping him every day.Cathy Moulton – Home Care Aide,Home Care- A Full Life Agency, Lewis-ton, ID #6330 – Nominated by Hope

Brackett, Administrator, and JaydKeener, Registered Nurse. Cathy hasbeen with A Full Life since 2004 andhas always been very reliable and hardworking. Recently we received a letterfrom her client praising Cathy’s work.Quoting from the client’s letter,“Cathy is reliable, experienced, moti-vated and I appreciate that she doesnot have to be told what to do. Shedemonstrates a positive attitude andgood work ethic. I feel safe whenCathy drives me to scheduled appoint-ments and other events. This winterseason has made driving more difficult.I am especially appreciative of hercompetence operating my car on icystreets. I am grateful for the timeCathy has spent with me.”

February 2009Shannon Gilman, Staffing Coordinator,Home Care- Walla Walla, WA #6142–

Nominated by Nadine Humphrey,Agency Director. Shannon began hercareer with Addus in 2004 as a CareProvider. She then added to her dutiesand became an office Staff Aide, split-ting her time with clients and officetasks. In 2007, she was promoted toStaff Coordinator. She has workeddiligently toward having the name“Addus” recognized as an outstandinghome care agency throughout thethree counties that cover 2,881 squaremiles in our area. Over the past year,her office has had significant growth inclient census and revenue. Shannonhas high expectations for the quality ofcare her clients receive. She is dedi-cated to making each employee whoenters a client’s home the best trainedprovider of care possible. Always avail-able to assist her co-workers, Shannonbelieves that the Administrative staffshould work with the Care Providers asa team. I am very honored to workwith Shannon. She is truly a brightlight for Addus throughout the Yakimacommunity.Holly Barnes, RN, Home Health - Mo-desto, CA #7620 – Nominated by JillWalker, Agency Director. Holly wentabove and beyond her normal dutiesand was instrumental in saving the lifeof one of our clients. The followingnarrative is from a letter written by aclient’s family, “I am writing in regardsto the excellent care provided by yourcompany to my mother. Holly Barnes,RN was sent to us to assess and treat abedsore on my mother’s left shoulder.Upon inspection, Holly said it did notlook normal and that she would con-tact the doctor to have a look at it.She thought it may need to be biop-sied. The procedure was done a fewdays later and was positive for cancer.It was removed and my mother is do-ing well. Thank you again for all yourservices and efforts provided by Addus,but most especially we thank NurseHolly Barnes for possibly saving ourmother’s life.”Kadijah Lewis – Home Care Aide,Home Care, Niles, IL #3320 – Nomi-nated by Mirjana Lukac, Service Coor-dinator. Kadejah has proven time andtime again that her job is very impor-tant to her. She is very dedicated, andeven though she herself has had toovercome personal health issues, she

Felicia Jackson, CNA, Home HealthChicago South

Cathy Moulton, Home Care Aide,Lewiston, ID

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continues to go forward and is an inspi-ration to her clients and everyone she isin contact with. All her clients are justas enthusiastic about her. Thank youKadijah for all that you do for Addusand your clients.Pat Sederwall – Home Care Aide, HomeCare, Quincy, IL #3390 – Nominated byShay Woodson, Service Coordinator.Pat is a very enthusiastic employee wholoves helping people. Her clients arelike her family and friends, and she isvery concerned about their well-being.Pat calls the office with her availabilityand is always willing to fill in as needed.We have many great employees here inQuincy, but Pat rises above the rest be-cause of her attitude and her willing-ness to go above and beyond what isexpected.March 2009Ron Hirsch, IT Developer, Support Cen-ter, Palatine, IL – Nominated by NancyGoebel, Director of Reimbursement, foralways being willing to do whatever ittakes to help his coworkers. He alwayshas a smile on his face. Ron has helpedthe Support Center Reimbursementdepartment by creating technical toolsthat improved our capability to do bill-ing more efficiently. It saved thebranches and our department manyhours of work. Although Ron may beswamped with all the network develop-ment assigned to him, he has volun-teered to work to create technical capa-bilities over a weekend or during hisvacation time so that we could meet adeadline. Ron never hesitates to helpout wherever he can. He is truly a teamplayer and pleasure to work with.Alberta Diseron, HCA , Quincy, IL HomeCare #3390 - Nominated by NancyBrinkman, Agency Director, for her out-standing customer service to a ruralclient of their office. Alberta went tothe client’s home to do her normal ser-vice. In a discussion with the client shelearned that the client was going tohave her driveway re-surfaced. Albertasaid, “I hope you are having the workdone by someone you know. The TVhas made reports about a group work-ing this area that is scamming peo-ple.” Well it was a scam. The clientcalled the Sheriff’s Department, theycalled the bank and a stop payment

was placed on the check written to thescammers. The client’s money wassaved. Great job by our HCA.Jerry Laster-Gore, HCA, Peoria, IL HomeCare #3350 – Nominated by Conni Wil-liams, Service Coordinator. Jerry is theepitome of what a Home Care Aideshould be. Her caring nature and gen-tle demeanor have enabled her to buildrelationships with clients who wouldnot initially accept home care help. Shehas worked relentlessly to provide thebest care for her clients. Her dedicationto her clients is evident in her willing-ness to change her schedule to suit theclient’s needs, often on a moment’snotice. Her work ethics have been no-ticed by not only the office staff and herclients, but by friends and neighbors ofthe clients. Jerry has had the opportu-nity to talk with them about home careand the services provided by AddusHealthCare. We are so proud to haveJerry on our team.Johnna Nall, CNA, Lowell, AR , CareNetwork #4720 – Nominated by ChristyHenry, RN, Tammy Roberts, TelehealthNurse, and Debbi Ensign, Clinical Super-visor. Johanna is very caring toward herpatients. She goes out of her way tocheck on them, even during ice stormsor heavy rain. If any of her patientsneeds anything, she is the first to bethere to help. One of her clients wasscheduled to have a hospital procedure,and she went to their home at5:30 a.m. to assist them in bathing andpreparing for the visit to the hospital.All of her patients give her high praise.She continues to communicate with thecase manager or the office on patientissues or problems. We are very luckyto have such a wonderful employee.April 2009Kathy Panozzo, Clinical Support Coordi-nator, Olympia Fields, IL Home Health#4240 – Nominated by Cindi Starek,Agency Director, and Krista Koehler,CSC. Kathy has been an outstandingand very dependable employee of ouroffice. Recently she had a death in herfamily. She made sure that all of heroffice duties were covered during herabsence for the funeral. Kathy workedthrough this very emotional time tomake sure that everyone’s payroll wasentered on time. This is only one exam-

ple of her loyalty to Addus and to herpeers. The whole Olympia Fields officethanks you for all your teamwork.

Andrea Giffhorn, Nurse, FairviewHeights, IL Home Health #4252 – Nomi-nated by Kimberly Howell, Care Coordi-nator. Our office has been lucky tohave an employee like Andrea. She hasbeen dependable in taking care of up tosix patients a day and even goes to seesome who have been hospitalized. An-drea really cares about her patients.Rachel Plunkett, HCA, Elko , NV, HomeCare #6730 – Nominated by StephanieRomero, Agency Director. Rachel hasbeen with the company for just over ayear. She services some of our elderlyprivate pay clients. Her clients havebecome so attached to her that whenshe is on vacation or sick, they wouldrather go without services until her re-turn. She relies on bus service for trans-portation to her client’s homes that onlyruns Monday through Friday. Clientswho want Rachel on Saturdays actuallydrive to pick her up. She is in big de-mand. Rachel has a big heart, is loyaland appreciative of her employmentwith Addus HealthCare.

National Employee of the Month WinnersNational Employee of the Month Winners

Kathy Panozzo, Clinical SupportCoordinator, and Cindy Starek,

Agency Director, Olympia Fields, IL

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Volume 30Newsletter Staff

Editor: Becky DiacouCo-Editor: Laura NessContent: Julie Krizmanich, Rob Lewis, MikeBrown, Paul Diamond, Wanda Kullas, DonnaMcNally, Francine Winters, Linda Stinson, TeresaValdez, Christine Alcorn, Tess Cannon

We would like to hear news from our offices. Ifyou have submissions for upcoming newsletters,please send to:bdiacou@addus.com

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“We Heard it through the Grapevine…”

Cowardly Lion -Linda Stinson, BranchDirector Modesto,CA-, Dorothy - KatrinaRodriguez, Staffing Coordinator holdingBaby Caleigh, Tin Man-Dorthea White,HHA. They helped raise money for the“Modesto Walk for Babies,” a March ofDimes initiative on April 18, 2009.

From left to right is Esther Trujillo, Ad-ministrative Manager and Alice Abeyta,Administrative Assistant. They wereboth honored with a breakfast celebra-tion on April 21st at the Espanola, NM,branch. Thank you girls for everythingyou do year-round. We are proud tohave you as part of our team!

Nancy Wold, Support Center IT Trainerand Len Kusch tied the knot onNovember 14, 2008.

A funny thing hap-pened on Feb.9thto AdministrativeAssistant- WallaWalla. Brett James,6lbs. 5oz. becameShannon Gilman’s,new grandson.

She was coming home from McKessontraining in Spokane and got a big sur-prise!!

Pictured left - celebrating his 20th Addus An-niversary, Roger Ness, IT Director-SupportCenter took a heroic plunge into a GuatemalaRiver. OH NO!!!!!!!!!!!

Pictured below on left is Rosalyn VanDyke, Service Coordinator-Joliet, IL, andher mother Mary at the 2009 WillCounty Senior Services Meals onWheels Mardi Gras Kick Off. Rosalynrepresented Addus at the Feb. 24 eventto support senior meals.

On Jan. 30, 2009, the Moline officeparticipated in the first “Alternativesfor the Older Adults Chili Challenge.”The office entered two chilies, a whitechili and a green chili. Our chili wasnot the winner; however, it was alleaten. The staff really enjoyed the eve-ning and hope to participate again nextyear. Pictured from the Moline, IL.office are from the left back: MaryWhitmarsh, Susan Thompson, CorneliaWoodson. Front row: CindyLongueville, Terri Bennett, and BarbaraTawney.

Alma Sedano, Assistant Agency Direc-tor, Riverside, CA, sent a text messagewith picture to the office.“Me.. Tired exhausted.. Sleepy..can'tbelieve "WE" yes we did it.. And proudgrandmama.. and baby Alexa.”

Time Flies When You’re Having FunCongratulations to our employees celebrating milestone

anniversaries with Addus!

January 20095 years

Filomeno, RositaWilliams, Barbara SBurnett, MarshaEmery, Jackie DNiehaus, MichelleEvans, Stacey MBrown, TiffanyAgres, ArkadiyAltynbayev, RuslanAltynbayeva,NadezhdaJarmon Jr, RandolphLooney, BridgetteMc Clain, Nicole COlive, Glenda FVarshavsky, LenLenkov, ValentinaBoucicaut, GislaineGomon, MayaMagana, Bertha LZamostin, LyubovFord, Mona LKayyal, Ghidda OReed, Sarah JRednour, MavaleneBurkley, DianeKanterowitsch, LauraMusta, Barbara LRamirez, Pamela MLopez, SanjuanaRoones, Carol RCobb, Cathleen SDutra, April DIvy, Katie REspinoza, MarcellaCeballos, MargaritaFlores, RosalinaShore Mc Kinsey,WendyHardy, Myra LSparks, Deborah KRossberg, GinaHelppie, Amanda CGlenn, ChawanaDodd, Peggy LMick, Melisa DCollins, Beverly ARhyner, Tara LFountain, ReginaSnyder, Debra F

10 yearsSlifko, PatriciaMclendon, DiannaFrazier, Teresa A

Gibson, MichelleIrons, EarlleneJackson, OlaJones, ClaraSoto, MariaCrockett, JodieAngulo, Raquel

15 yearsBrown, NancyMoore, Sally AnnLivitz, ArkadySchumaker, Lena LGonzales, SaraPerez, Esther

25 yearsThornton, Marilyn

February 20095 years

Maberry, JoyceRitchie, Teresa MBanks, VaughnBrown, IrmaDanilova, SvetlanaDiaconu, NataliaDidenko, TetyanaDizik, YelenaDoroshenko, OksanaFoster, Measha GMc Cain, Dorothy JPastukh, OlhaReznik, AnatoliyShperun, LiliyaWinston, SammaCano, LonnieHankerson, LouiseMenifield, KatherineOrtiz, CarmenBlom, Valerie AKosterina, YevgeniyaBowen, ViolettaJackson, VickiPeoples, DarrellToliver, Martha AWhite, SylviaParbs, WandaWright, KevinJackson, AnniePearson, AishiaWilson, CasandraKelsey, JohnnieNall, Johnna MAngelini, Denise LLafond, Lillian GKoshik, Lesya TFaily, FirouzehHolm, Karen

Artechi, LauraGutierrez, DianaTapia, SylviaWeaver, Phyllis EPeters, Thoma CKitchell, Robert SGirardi, LindaHoudek Hayward,EileenReid, KeilaHyde, Lisa M

10 yearsHoskins, NancyCornell, ShirleyDantzler, JohnnySwarn, MaeDekhtyar, TatyanaHoskins, NancyEl Khaldy, RashaSantana, TomasaCastro, EsperanzaRuiz, NaomiKramer, DebbieRoach, Julie J

15 yearsMassey, LindaKemmerling, Sandra

Osuna, Engracia

20 yearsBlevins, Clara SWilson, Minnie

25 yearsBass, JoycePillow, Katherine

March 20095 years

Davis, EthelHammond, ElizabethJones, Carolyn DMills, Margaret RBrock, AnnetteWoods, GeorgiaCanaday, EudorahGreen, Nicole AHarris, LatoyaCanaday, EudorahGreen, Nicole AHarris, LatoyaJordan, Mildred JNapaul Etienne,Norris, Sherry M

Paev, DmitriySpencer, Marlene DStewart, CatherineVoskolovych, Julia

Buchanan, Barbara JMouser, Susan VMartsenyuk, YekatrinaBaranchuk, SvetlanaRostovsky, MillaRoyf, GalinaTorres, RosarioZelichenko, VeronikaBaker, Latrice JWashburn, SherylPenn, LillieSmith, CherylColvin, Dana MGriffin, LeroySkornyakov,SvetlanaVosahlo, V SharleneHeritage, Barbara JMann, Dara PJohnson, KayJohnson, Myrl DSmith, Susan JAvery, DeandraBarker, KimJones, HolleySellers, Sonja MLooker, Joyce MRamirez, Lucia DNavas, JanetSchultz, JohnSegura, DavidVigil, Amalia MYorke, CarolDe La RivaEspino,AmaliaRivera, MarcelaGuiducci Leport,JanetHahn, CarolLacrosse, Jo ARafati, ShireenBall, Tawana RPetty, CynthiaMasters, DianeDurrenberger, SusanNavarra, Marie APage, BillAbrego Hankton,MiriamBatey, NidaIngram, GloriaFishbaugh, RobertMeshell, Laura JSpesert Berg-son,Elizabeth

10 yearsPoiroux, SandraHudson, Lisa

Jones, Muriel PRobinson, PamelaSpencer, CarolynWilliams, AngelaWilson, NatalieDuckwitz, BettyHarper, LindaCrump, ChristineEnciso, Maricela RRabago, Maria TWilkinson, Yvonne TPoiroux, Sandra

15 yearsGardner, BulaWoodbury, AnnaHealy, Rose M

20 yearsMartin, LeoniaGluzman, AlinaBramhall, CarolNelson, DeborahAllen, Dierdra

25 yearsEnyart, Marietta F

April 20095 years

Evans, Latonya TLocke, TerryConner, DeloiseDoychinova, RaynaJones, LenaLinder, EmiliyaMelnikov, InnaOliynyk, OrysyaReznik, LeonidWalker, MarleneWilliams, NatashaCastronova, SusanneOliyarnyk, OksanaRogoj, SabinaSayles, DorisVanhorn, KimberleyZubi, MonaHarrington,ConstanceEntin, LiliaHarris, Betty LUlyanov, Elena VStewart, Kathryn AUlyanov, Elena VStewart, Kathryn ACassell, DeloresLamb, Janice MPorter, Kimberly IBooker, RubyKalajdzic, DragicaNeal, Shanicha R

2401 S. Plum Grove RoadPalatine, IL 60067

Phone: 847-303-5300Fax: 847-303-5376

Addus HealthCareis proud of it’s

workforce.Thank you for your

commitment.

Tinnie, Nealliccia TKhan, Sarah LReinhardt Jr, CharlesLeister, Johnnie LShirley, Christina KBennett, Sheldon BillPiraino, Margaret MKing, Arlene EWhite, Christine LBrooks, Terry AHsia, RobertPickett, Margery MFishbaugh, RobertMeshell, Laura JSalvi, AnnDenegal, Dolores JBrown, TimothyMaldonado, AliciaCardenas, BlancaGonzales, Diana RAleman, RosalindaAnderson, SophiaSavage, Sue ABrinkman, Nancy H

10 yearsWright, WendyCollins, SonyaGill, JenniferGoodloe, StaceyWeatherspoon, Chris-tineKarpats, Alla

Cornelio, SantosDavis, KatherlinaHenderson, MarthaLukin, Nadezhda YEverett, Elisa LChandler, CherylReynolds, Karla

20 yearsNess, Roger EFollin, ValerieMc Coy, Gloria

25 yearsFinley, Kwang Cha