Navigating the updated Uber CentralThe upgraded Uber Central dashboard works harder for you, freeing up your time to focus on what matters most: your customers.

What to expect

Newly designed home screen

Book the exact ride you need, faster than before.

It even works seamlessly on mobile.

Improved ride card utilities

Just click the ride card to rebook with one click,

view status and cost, and more.

Available to all coordinators

Give them a heads-up about the change,

and share this guide.

When you log in to Uber Central, you’ll notice that we’ve upgraded your dashboard.

More visibility to start each day

We upgraded the home screen to provide more visibility and whenever you need — on desktop, phones, or tablets.

When viewing rides for today, you’ll see a snapshot of activity for the day in 4 categories:

Awaiting pickup: This category of trip applies to when the driver

is on their way to pick up the rider.

In progress: These are currently active trips where your rider

is in the car with the driver and on their way.

Completed: A recap of today’s rides have ended—either successfully or canceled.

Upcoming: All the rides that remain for today. These can also

be edited by clicking into the ride card.

Reach out to business-support@uber.com with questions.

Navigating the updated Uber Central

There’s also improved visibility into plans and history on the home screen:

Future rides: This is a roll-up of all future rides that are set to happen,

whether Scheduled Rides or Flexible Rides.

Past rides: All your past activity will live within this tab, including rides

from earlier in the day and any canceled trips. Search for

the past rides you need.

Draft rides: You’ll still have the option to save as a draft, to store all

the information that you’ve just input, then finish up later.

Reach out to business-support@uber.com with questions.

Navigating the updated Uber Central

Set up rides for later with Flexible Rides or Scheduled Rides

Need to give your rider the control of when they ride? You can still set up a Flexible Ride in advance.

Need to schedule a ride in advance? Here’s how you will soon be able to set up a Scheduled Ride.

• With Flexible Rides, a car is sent on the date you select only once your riders

confirm they are ready - at the time that works best for them.

• Under Flexible Rides, click the date dropdown.

• Choose a specific date up to 30 days in advance.

• Your rider will get a text message prompting them to click a link

when they are ready to call their ride.

• Your rider will also get a reminder text when the driver is on their way.

• With Scheduled Rides, you set the specific date and time for your rider.

• Click the date and time dropdowns under Scheduled Rides.

• Choose a specific date and time beyond 30 minutes and within 30 days.

• Your rider will get a text message alerting them that their ride is scheduled.

• Your rider will also get a reminder text when the driver is on their way.

Reach out to business-support@uber.com with questions.

Navigating the updated Uber Central

View the ride card for each trip

Quickly see trip details for each trip by clicking into the ride cards.

You can also easily edit any future rides.

Return trip scheduling

On any past ride, book a return trip for the same person or rebook

the same trip in one click. Click the button, make edits as needed,

and then hit Request to set up a ride in seconds.

Real-time trip status

View trip status in real-time to know exactly when the driver will be

arriving to pick up the rider or when they will arrive at their destination.

Say thanks

We’ve added in the ability to tip the drivers that have gone out

of their way to provide a great experience around your business.

Click Set Tip and select one of the prefilled amounts as your tip

option or add in your own amount. This option is always available

from any expanded completed or past rides view.

New ride cards work harder for you

Navigating the updated Uber Central

Reach out to business-support@uber.com with questions.

What will be different about organizing a ride?

Currently, you can schedule a ride for Today. Coming soon, you will be able

to adjust both the date and time dropdowns and schedule a ride for the future.

What if my rider can’t tap on a text link for a Flexible ride?

You can always go to any Flexible ride in the “upcoming” category of your home

screen and click “Request now” to immediately authorize a ride for them.

Why do I see all of the rides booked by every coordinator?

The dashboard will now show all of the rides for your organization no matter

who scheduled the ride. If you would like to only see the rides you have

scheduled, reach out to us at business-support@uber.com.

How do I access the new dashboard?

Log into central.uber.com to access your web-based tool. Click the

Feedback button on your dashboard to send questions or comments.

Can I switch back to the old version?

This new design is being rolled out to all Uber Central customers, and

we will continue to improve the experience for you. Reach out to us

about the new features and design: business-support@uber.com.

Will you be adding additional new features?

More updates are planned for Uber Central over the coming months.

We look forward to sharing those with you.

Will admins and coordinators have the same rules they have previously had for their accounts?

Access and rules for your team will remain unchanged so you

can continue using Central as you have been.

Questions?

Reach out to business-support@uber.com with questions.

Navigating the updated Uber Central