nasscom ilf 2017: chai on the “cloud”: balancing daily rituals with technology-induced change -...
TRANSCRIPT
Chai on the “Cloud”Balancing daily rituals with tech
change
Tarun KhannaHarvard Business School
NASSCOM India Leadership ForumMumbai
February 16, 2017
Source: Meet the Chaiwallahs of India, NPR, 2016
Source: Meet the Chaiwallahs of India, NPR, 2016
Source: Meet the Chaiwallahs of India, NPR, 2016
www.facebook.com/chaipoint
In-house tech powered business - A cloud platform, Apps & Analytics
Supply Chain Module Store Operations Mod. Employee Mgmt. Mod.
Payment & Loyalty Mod. Delivery Module MIS & Data Analytics Mod.
Point of Sale
Analytics
Ritual App CP - App
Ritual AuditMISMTACSI
SCM
Incident Mgmt
Place an Order
SubscriptionsMake Payments
Online Recharge
Provide Feedback
Get Account Info
Delivery Mgmt ecommerce - Buy
Delivery Enablement by Chai Point
Supply Chain Connect
Product Listing – Chai Combos
L2G M/Cs installations
RTD Teas & “Made for Chai”
Chai (soon Coffee) & Snacks
Subscribed and Ad-hoc orders
Corporates & SOHOs customers
Local F&B Brand leaders
Retail consumers
Internet
Retail consumers Retail consumers
Chai Point Service Hubs Chai Point Delivery Hubs
Technology SYSTEMS: Scale with Consistency
1. Dedicated MTA team under HR & CX Head.
2. Documented modular course content for front-line staff and mgt. of Retail+CoC & BoxC.in BUs.
3. eLearning platform hosted content facilitating regular exams and certifications. Travel Hospitality Skills Council (THSC) in late stages of approving our curriculum. CoC accreditation already announced.
4. Balance Score Card metrics for front-line managers. Training driven by BSC. Profit Share Model for all Store and Site Managers announced.
5. Product Development & QA under MTA.
1. Integrated omnichannel cloud platform that has been in use and continuous development for the last 4 years
2. AWS hosted cloud platform. PoS, Delivery , boxc.in CRM and a unified common SCM system.
1. Amazon case-study on SHARK and boxC.in to go live in 2 weeks
3. SHARK key for ensuring consistency, demand forecasting and fulfillment – FOR ALL BUs.
Shark (TECHNOLOGY)Mountain Trail Academy (TRAINING) Clean Earth (SCM)
Chai Point a ISO 22000* certified company, &45 of our stores are ISO 22000* certified
1. Supply chain systems key to delivery consistency. Fundamental principle – product specific color coded sachet based on per liter of production.
1. Monthly sachet packaging of :a) 5+ tons of Tea per monthb) 200K liters of Milkc) 20+ Tons of Sugard) 3+ Tons of Ginger (Fresh)e) 2+ Tons of Lemon (Fresh)
2. 6 regional warehouses – dedicated-outsourced – with main warehouse in Bangalore (Geared to handle 5X scale for all BUs).
3. Rainforest Alliances & Fair Trade source base setup.
CLEAN EARTH
~ 300 trees saved in12 months
One tonne paper uses 8 trees**Paper plate weight: 10 g
No. of bagasse plates consumed: 4 millionNo. of trees saved: 315
80 - 85 tonnes reduced CO2 emission in12 months
COC orders: 280,000Average distance travelled: 3km
Per km emission: 110g*Total direct emission: 92 tonnes
ONGOING INITIATIVES
ELECTRIC BIKES
* Low Carbon Vehicle Partnership (UK); **Conservatree estimates 17 trees are used to create 1 tonne of copier paper, assuming plates are made with part recycled paper; ***assuming 40% growth
100% BIODEGRADABLE FOOD PACKAGING
TAP AERATORSUPCOMING INITIATIVES
Up to 50%water consumption can be reduced
As per the manufacturer specifications, tap aerators can reduce up to half the water flow by
creating a no-splash stream of air and water
~ 5000 trees can be saved in12 months
One tonne paper uses 8 trees**Paper plate weight: 10 g
Estimated consumption of cups: 60 million***Estimated no. of trees saved: 5000
100% BIODEGRADABLE BEV PACKAGING
boxC.in – FRESH CHAI AT YOUR WORK DESK
Play boxC.in Introduction
AINA Platform comprises a novel hardware sensor that plugs into any smartphone and an array of proprietary dry-chemistry strips to test seven basic blood parameters
R&D Pipeline
ALT AST
<$1/test
PT/INR
BNP
BUN
CURRENT TESTS
HbA1c
Glucose
Lipids
<$50DEVICE
Hemoglobin
Creatinine
Patients Paramedics Physician Practices
Aina | Target Users
1) Diabetes self-monitoring 2) Mass Screening 3) Point of Care Testing
FDA 510k in August 2016
The Habits ProgramPersonalized Diabetes Management Program.
Based on the landmark Diabetes Prevention Program (DPP) and Look-Ahead Trial
1
3
2
The Aina DeviceState of the art testing technology for all diabetes testing needs
24x7 Coach Support Patients receive real time feedback and support for all their daily diabetes needs.
Clinically Proven Program based on DPP and LookAhead Patients will discover fun and practical ways to manage diabetes using diet and activity tracking tools, video lessons, daily tips and emails
HbA1c
Hemoglobin
Creatinine
Lipids
Glucose
Personalized digital coachingHelps patients cope with emotional and behavioral aspects of management
LESSONSCOACH SUPPORT FEEDBACK
Localized for their regionTranslated into Hindi, Arabic, Spanish, Portuguese, and French already
Combined with Predictive AnalyticsEnables physicians to optimize therapy proactively
Habits flags patients for therapy changes based onGlucose and A1c trends Hypo and Hyper events Diet and Activity trends
Location Based Data
and provides Physicians with real-time guidance on modifying care plans
1 Diabetes Clinic
2 Patient Check-In
3 Lab Results
Doctor Reviews Data4
5Doctor Prescribes Habits
6 Nurse Sets up Patient on Habits
7 Nurse Demos Aina Device
Hackers and Painters
La Pittura è cosa mentale(Painting is a thing of the mind)
ArtScience