© 2015 N-able Technologies, Inc. All rights reserved. 1

Presented By:Patrick Albert

Jeremy Tilner

Getting the most out of your Autotaskintegration with N-central® 10

© 2015 N-able Technologies, Inc. All rights reserved. 2

Webinar details

? REC

Length: 30 min Questions welcome any time

Recording and slides available

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Agenda

Demo

N-central & Autotask integration

The value of PSA integration

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The value of PSA integration

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The value of PSA Integration

• Leverage N-central’s advanced monitoring to automatically create tickets and have them assigned to the proper queue with the right severity

• Eliminate the need to manually create assets in the PSA and the exercise of keeping them up to date

• Reduce the need to flip between the RMM and the PSA consoles

Time Savings

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The value of PSA Integration

• Automatic ticket creation ensures accurate ticket start times

• Automatic device inventory ensures accuracy

Time Saving

Improve Accuracy

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The value of PSA Integration

• Ticket history in N-central next to device details makes it easy to view history of a device

• Help desk/ticketing report provides ticket & device information

Time Saving

Improve Accuracy

Gain Insight

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N-central’s deepest PSA Integration to date!

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N-central & Autotask Integration

New!

New!

Onboard

• Asset Export

Support

• View Tickets

• Automatic Tickets

• Manual Tickets

Bill & Report

• Service/Bundle Updates

• Time Entries

• Blended RMM/PSA Reporting

New!

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Traditional Support N-central Support

Open PSA

Open ticket

Open RMM

Find device

Launch remote session

Troubleshoot problem(multiple windows)

Fix problem(multiple windows)

Disconnect

Open PSA

Open ticket

Type in notes

Update ticket status

Open RMM

Find device & associated ticket

Troubleshoot problemwith dashboard

Fix problem remotely without interruption

Push notes to ticket

Update ticket status

User Experience is our focus

Understanding and integrating N-central into a technicians workflow

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Asset Export & Automatic Ticket Creation

• Customer Mapping

• Device Class Mapping

• Export assets as they’re discovered

• Ticket Creation– Configurable Queues, Priorities, Types, SLAs, etc.

– Time Entries

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Manual Ticket Creation

Create, update and close tickets directly from N-central’s UI

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Viewing Tickets

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Billing Updates

Time Entry and Service/Bundle Billing Updates

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Blended PSA & RMM Reporting

Partners are able to report on Ticket performance in the Executive Summary report.

This report allows for you to show ticket performance information directly in the executive Summary

that you send your customers on a monthly basis.

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Demo

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The SolarWinds N-able difference

All-in-one RMM platform

Drag and drop automation

Business reporting

Fast support tools

Comprehensive support

Technical onboarding

Business strategies

Marketing resources

www.n-able.com/try

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Thank you

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The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-ableTechnologies, Inc. and its affiliates, are registered with the U.S. Patent and TrademarkOffice and the Canadian Intellectual Property Office, and may be registered or pendingregistration in other countries. All other N-able trademarks, service marks, and logos maybe common law marks, registered or pending registration in the United States, Canada, orin other countries. All other trademarks mentioned herein are used for identificationpurposes only and may be or are trademarks or registered trademarks of their respectivecompanies.