myExplorer Channel Admin Guide

© 2017 PETROLIAM NASIONAL BERHAD (PETRONAS)

All rights reserved. No part of this document may be reproduced, stored in a retrieval system or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) without the permission of the copyright owner.

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Getting started

myExplorerOverview

Posting like a STAR

Setting up a channel

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Table of Contents

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Latest• A dynamic feed of posts from

channels or topics subscribed, sorted by posting date (most recent posts appear first)

Trending• Top posts from channels or

topics followed, sorted by popularity (most liked posts appear first)

Channels• Dedicated channels from which a

you as a channel admin can post your content (e.g. President’s Office, Group HRM)

Topics• “Tags” which you as a channel

admin can assign to your content to group it to a specific topic (e.g. Formula 1, Technology), making it easier for users to discover)

Posts• Information shared by you as a

channel admin, including articles, photos, internal/external hyperlinks and documents, will appear in the form of posts.

• Posts can be composed on desktop or mobile.

myExplorer Overview

myExplorer Overview

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Help• Access the About myExplorer

page, FAQ, Terms and Conditions.

• Directly contact the myExplorerteam through Contact Us for any inquiries or issues.

Logout• Logout from the application from

here.

Favourite Posts• Posts marked as ‘Favourite’ are

saved here for future viewing.

Downloaded Files• Downloaded files from posts can

be viewed here.

My Channels• Access channels you own

through this tab and start composing your post (Channel Admin View Only)

My Subscriptions• List of all channels and topics

subscribed by you.

Table of Contents

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myExplorerOverview

Setting up a channel

Getting started

Posting like a STAR

1. Public Channel Discoverable by all myExplorer users

(PETRONAS staff).

Posts can be viewed and subscribed by all PETRONAS staff.

2. Private Channel Not discoverable through the mobile app. Subscription by invitation only. Only subscribed users can see posts from

the channel.

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Choose your Channel Type

1. Open Channel Allowing 2 way communication Subscribers to your channel may contribute

posts. Channel admin may moderate the post by

deleting inappropriate post from the channel.

2. Close Channel A one way communication. Only channel admin will be allowed to

contribute post to the channel. Viewers of the channel may only

comment, like and share on each post.

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Choose your Channel Feature

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Channels for content deemed inappropriate for the workplace are not allowed:

Religion

Politics

Not Safe For Work / Explicit content

5 posts before channel will be live on the app.

Target to have at least 1 post per week.

For public channels, target to reach at least 150 subscribers.

Channel owners are fully responsible for all the posts published.

Populate Your Content Own It!Not Allowed! Cite Your Sources

Sources and external links used extensively in your post should be cited. Do not plagiarise!

Policies and Guidelines for posting on myExplorer

Channels that are inactive for 3 months will be deactivated

Channel Application Process

Complete Application Form

• Download and sign-in to the mobile app for the system to recognise your ID.

• Fill up the myExplorer application form.

• Submit form and attachments to myexplorer@petronas.com.my.

Approval Process

• Applications will be processed by the myExplorerteam.

• If required, the team will contact you for more information.

• Allow 3 business days for the application process.

Channel LIVE!

• Upon approval, the channel will be created based on the information provided.

• Channel admins must post at least 5 posts before the channel is made public.

• Promote your channel via your internal site / email blast.

• Start posting and engaging your users!

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myExplorerOverview

Setting up a channel

Getting started

Posting like a STAR

Table of Contents

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Creating Post on Mobile

Log in

Navigation

Creating/Editing Post on Portal

Subscribers – check out your popularity

Using myExplorer

25 - 27

12

14 - 15

21 - 24

28

Functions Page

*Portal & Mobile features

Notification 16 - 17

Channel & Post Details View 18 - 20

Channel Owners Listing 29

Profile 13

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Access the site through https://myexplorer.petronas.com/

Application will log out automatically when left idle for 30 minutes. Please log in again to proceed.

Login

Choose your designated domain

1

Enter your PETRONAS User ID and Password (same as Outlook)

2

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Profile

Click on HamburgerMenu to maximize the profile

1

Your Profile details will displayed here

2

Click here to Logout form the portal

3

Click on Thumbnail Grid to view all the Channel

4

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Navigation

You can filter the Channel name from the Search bar

3

Click Search icon to search for specific channel, post or topic.

1

Notifications on new comment on your channel post will appear here

2

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Navigation

Click on the “Heart” icon to view all your channel subscribers

2

Click on the “Mail” icon to add subscribers to your channel (*private channels only)

1

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Notification

Click on the notification bell to view all your channel’s Notification.

1

Click on specific notification to be directed to the actual post and comment

2

Click here to view all notifications that was received

4

Click here to clear all your notifications

3

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• Channel Owners can view all comment notifications from all of their channels

• Clicking on the individual notification will direct to the post and comment

View All Notifications

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Click on the breadcrumbs below to navigate to the previous page

1

The number of posts will be displayed here

3

Click the number of subscribers, to view the channel subscribers

2

Channel Details (1/2)

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Click on the channel Posts to see all post

1Click on the Channel Owners to view all the list of channel owners

2

Click on the Channel subscribers to view all the list of Channels subscribers

3

Channel Details (2/2)

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Toggle “Yes” to view my Posts only and “No” to view posts from Other Users

2

You can filter the Post Title from the Search bar

1

Scroll Over to Delete the post

3

Scroll Over to Edit the Post

4

The Author of the post will be displayed here

5

Click on the post title to preview the post

6

Click Here to Create New Post

7

Post Details

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Creating/Editing Post on Portal (1/4)

Type in your Title post here

1

Type in the Content of the article in the editor. Pictures can be added in between the content.

1

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Toggle “On” to Publish post or “Off” to set in draft

1

The Publish Date & Time is set by default to the current date & time. Click on the calendar icon or time icon if intend to change

2

Creating/Editing Post on Portal (2/4)

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Click here to “Save” your post. Click on “Preview” to view your Post

1

Click “Tags” to expand tags option

2

View your post slug here 3

Click here to scroll through the Topics. User can also type in topics to narrow down the search

4

Type in the username to filter and associate the post with a user

5

Creating/Editing Post on Portal (3/4)

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Click here to upload “Photo”

1

Click here to upload “Video”

2

Click here to upload “Files”

3

Creating/Editing Post on Portal (4/4)

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Click on “More” to access your myExplorer profile.

Click on “My Channel” to view the list of channels you maintain.

2

Select the specific channel that you wish to post to.

3

1

Creating Post on Mobile (1/3)

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iOS Version 9.2.1 view Android Version 4.4.2 view

Click on “Create Post” to be directed to the compose page.

Creating Post on Mobile (2/3)

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Insert a description

Insert a Title for the post

Click “POST” to publish the completed post

Choose up to 3 topics to be tagged to your post

Attach pictures to your post by clicking the camera button. Select “Take Photo” to capture a new image or “Choose Photo” to use an image from your album/gallery

iOS Version 9.2.1 View Android Version 4.4.2 view

2

3

1

2

3

12

3

1

4

4

4

5

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Creating Post on Mobile (3/3)

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Click here to view all the list of Channel Subscribers

1

You can filter your subscribers name from the Search bar.

2

The Subscriber details will be displayed here

3

Hover over to the personnel name to remove subscriber from the list.

2

Channel Subscribers

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Click here to view all the list of Channels Owners

1

You can filter Channel Owners name from the Search bar.

2

The Channel Owners details will be displayed here

3

Channel Owners Listing

Table of Contents

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myExplorerOverview

Setting up a channel

Getting started

Posting like a STAR

Posting like a STAR

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Develop A Relationship with Your Audience

Think about your target audience and how your post is relevant to them. “Bond” with them through:• goodwill (e.g., sharing interesting facts, business and industry trends, tips for work),• humor (e.g., sharing a humorous quote or comic),• imagery (e.g., use photos and graphics to tell your story).

Make it a 2-way communication

To increase engagement, end your post by asking your audience for their ideas, opinions or advice or include a call to action. Make sure you respond to readers’ comments to show that their feedback matters.

Time your posts well

Timing is key to make sure your post is visible to your subscribers.

• Post during lunch hour when people are active on their mobile devices.• Plan your content. Too few posts will make your channel invisible. Too many posts will annoy

your audience. We recommend spacing posts out to 2-3 a week.

Posting like a STAR

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Posts stories that will boost your channel’s credibility

PETRONAS is known for its prestigious events. If one of the successful events or conference showcases your area, share it on your channel. These types of posts increases visibility and affinity for your channel.

Don’t just post content about your brand

Include content that benefits your audience once in a while, instead of just talking about your brand. For example, a HR-related channel can include a post on “What Makes you Irreplaceable at your Workplace” in place of the usual HR announcements.

Share your thoughts when sharing a URL

Before publishing hyperlinks on your channel, customise the post to make it more personal.For example, add your opinion or remarks to the title of the story, such as “7 Ways to Increase your Time Management Efficiency (#2 is the most powerful of them all)”.

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No Checklist Y/N

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3

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Short & Precise Title

• Title should be short and catchy.• Make sure it accurately describes the content.

Thumbnail Picture

• A picture paints a thousand words, so include pictures in your post. • Thumbnail pictures will show up in user’s newsfeed.

myExplorer Quick Checklist

Scannable Posts

• Your post should be easy to read and not too lengthy.

Emphasise your key messages!

• Use bold, UPPERCASE, italics and/or underline for emphasis.

No Checklist Y/N

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myExplorer Quick Checklist

Mobile Responsive Site

• If you are posting a link to another article, ensure it is mobile responsive for optimal viewing.

• Test out the mobile responsiveness of the link on your phone before posting• Do not post Facebook or other social media links.

PETRONAS Internal Sites

• Ensure the internal link you are posting is accessible via Internet.• Test this out with your phone’s data connection.

Appendix

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Below is a comparison between the full functions of the portal admin page and the simplified features for mobile posting.

Portal and Mobile Features

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Function Portal Mobile Application

Create

Po

st

Create Post √ √

Add Title √ √

Tag Topics √ √

Add Description √ √

Add Thumbnail Photo √ √

Add Attachments (PDF, etc) √ ×

Add Pictures in between Description √ ×

Insert Link in Description √ √

Publish Post √ √

Save Post as Draft √ ×

Vie

w P

ost

Edit Post √ ×

Delete Post √ √

View Number of Likes √ ×

View Number of Views √ ×

View Created Date √ ×

Su

bscri

bers

View List of Subscribers √ ×

Add Subscribers (Private) √ ×

Delete Subscribers √ ×