my os report at terumo penpol ltd
TRANSCRIPT
1.1 INTRODUCTION
The main aim of organization study is to gain an organizational
familiarization and in- depth knowledge of the functioning of various departments.
The study was undertaken with the objective of understanding the working of a
business organization. It gives clear idea about the functions and practices of various
department heads, swot analysis, porters five forces model analysis etc. The
organizational study is intended to access and to acquire the knowledge
regarding the functional as well as the management aspects of the firm.
For this a study has been conducted at TERUMO PENPOL LTD
TRIVANDRUM. This study is oriented towards understanding, how the company
functioning. In practice, by interaction with the various departments in the
organization.
Blood Transfusion is an integral part of the Health Care delivery in any
country. In fact it is the most important part of the health care system.Blood bag is a
disposable bio-medical device used for collection, storage, transportation and
transfusion of human blood and blood components. The system consists of a single or
multiple bag connecting with tubing, needle, needle cover, clamp etc. The blood bags
are made of plastic materials which are compatible with blood. Blood Bags can
successfully replace the use of glass bottles for collection, storage, transportation and
transfusion of blood and blood components since bottles require exhaustive cleaning,
rinsing and autoclaving procedures and there are chances of breakage at any stage.
Blood bags are most ostensibly serving the medical field in crucial hour. As the
number of hospitals, nursing homes are increasing, the demand for the blood bags too
is increasing tremendously. Blood bags cannot be advertised. The USP for these
products is quality.
In this study, I will be covering the organization as a whole briefly. Hope I succeed
and fulfill the study that I began with.
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1.2 OBJECTIVES OF THE STUDY
The main objectives are:
To the study about the blood bag industry.
To study about the history of the TPL, each department functions, its vision
and mission
To study the organizational policies, procedures and practices.
To evaluate the strength, weakness, opportunity and threats of the company
To analyze PORTER’S five force model of the organization which leads to the
findings, Suggestions and conclusion.
1.3 METHODOLOGY
The collection of data made through various methods. These are:
Primary sources
Primary data is the data which is collected by the researcher directly from his
own observations and Interviews.
Secondary sources
Data from a secondary source is any data which has been collected by another
researcher, whether it is a group of people or just one person. The data may have originally
been used for a different type of research, but we can manipulate it to fit our research, instead
of using it as it was intended to be used.
Sources of Primary Data
Observation
Interview with Managers
Sources of Secondary Data
Annual Reports of the company.
Department manuals.
Journals and Magazines
Brochures
Websites
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1.4 SCOPE OF THE STUDY
The study helps to develop a practical knowledge about the working of the
organization. It helps to get familiarized with the organizational procedures and
understand company’s strategy for growth, which faces further expansion of capacity,
modernization of processes, follow to strict quality assurance protocols and to boost
efficiency in manufacturing.
1.5 LIMITATIONS OF THE STUDY
The information obtained is not complete and accurate, as confidential
matters were not disclosed for the purpose of the study
The study has limited scope, as it aims an overall organizational study and
not an in-depth study.
The main limitation of the study was time constraints
Probable bias of the respondents: the secondary data provided for the study
by the authorities may be biased. Errors might have been caused due to
certain biases of the respondent.
1.6 CHAPTERISATION
Chapter 1 Presents an introduction to the studies stating the reason for
choosing the particular organization, objectives, methodology, scope and
limitations of the study
Chapter 2 Gives an overview of the blood bag and blood bank equipment
industry
Chapter 3 Throws light on a detailed profile of TPL, which includes the
history, strategic intent, product profile and the organizational structure.
Chapter 4 Analyses the organization’s strengths, weakness, opportunities and
threats
Chapter 5 Describes Porter’s five force model at TPL
Chapter 6 Lists the findings, conclusion and suggestions arrived at on the
completion of the study
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2.1 BLOOD BAG INDUSTRY
Blood product belongs to biological products and is a biological active
preparation, which collects healthy blood as the raw material and then is made
through biological process or separation and purification technologies. Blood products
are irreplaceable in the application of medical emergency and prevention & treatment
to some specific diseases.
Blood bag is a disposable bio – medical device used for collection, storage,
transportation and transfusion of human blood components. Indian Research and
Development organization is offering technology for the manufacture of disposable
blood bag systems. The system consists of a single or multiple bag connecting with
tubing, needle cover, clamp etc. The blood bags are made of plastic material, which
are compatible with blood. Blood bags can successfully replace the use of glass
bottles for collection, storage, transportation and transfusion of blood and blood
components since bottles require exhaustive cleaning, rinsing and autoclaving
procedures and there are chances of breakage at any stage. Further, use of disposable
bags eliminates the possibility of any contamination. In recent times the blood bag has
become a conspicuous item and essential need of hospitals and nursing homes to meet
blood infusion emergencies. Blood bags are most ostensibly serving the medical field
in crucial hour. As the number of hospital, nursing homes are increasing the demand
for the blood bags too are increasing tremendously.
A blood bag system comprises of a container holding an in-activator that
inactivates micro – organism contained in blood, a container holding an anticoagulant
and a connecting tube connected liquid – tightly to the container, wherein the
activator contains as a main component a platinum compound capable of binding to
nucleic acid of the micro – organism or an aqua complex of the platinum compound;
and a tube for introducing a neutralizing agent to neutralize the in-activator which is
connected with the container holding the in-activator.
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Figure.1
Trend of Plasma Volume Collected in China, 2001-2008
Source: www.researcinchina.com
The increasing trend of Plasma Volume Collected in China from
2001to 2008 is a good example to state the increasing requirement of blood bags, as
blood bag requirement is directly proportional to blood product requirement.
Advantages of Indian Technologies
Low capital investment.
High employment potential.
Maximum use of local raw materials and manpower resources.
Adaptable levels of sophistication.
WORLD SCENARIO
Globally, approximately 75 million blood bags are collected
annually [Source: WHO], Major blood bag manufacturers globally include Baxter
Bioscience, USA; Bayer Corporation, USA and Octapharma AG, Switzerland. With
the increasing global demand for blood bags and growth rate of its market being 15
percent annually the business for the potential investor is desirable and is expected to
generate high returns from the business. The investor would need to set up highly
standardized plant as the demand for these products largely depend on their quality.
The blood bag manufacturing industry is now in a growth stage. It is now witnessing
high customer traffic. This particular industry goes hand in hand with new
technology. It also contributes a fair portion of revenue to the economy.
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3.1 HISTORY OF TPL
Terumo Penpol is India's largest manufacturer of Blood Bags. The
company is one of the largest producers of blood bags in Asia, other than Japan with a
capacity of 10 Million Blood Bags. The company has come a long way since its
beginning in 1987.In1985 Peninsular Polymers which was a pioneer in the field of
manufacturing blood bags was set up by Mr. C.Balagopal, an EX-IAS officer and his
brother Mr.C.Padmakumar. In July 1999 the company formally collaborated with
Terumo Corporation, Japan.Terumo Corporation invested in the equity capital of the
company and today it holds 74% with the balance 26% held by the promoters. The
name of the company was changed to TERUMO PENPOL LIMITED on 01/10/99.
The company pioneered the manufacture of Blood Bags in India and then
successfully launched a range of medical electronic products required for blood
transfusion centers. Driven by its strong customer-focus and innovative spirit, the
company has been the market leader ever since it introduced blood bags in India and
then successfully launched a range of medical electronic products required for blood
transfusion centres.. Today, it is more than double the size of any other blood bag
manufacturer in India. Not only does Terumo Penpol offer customers a wide range of
Blood Bags and Blood Bank Equipment, but also offers tailor made products to meet
specific requirements
TERUMO PENPOL LIMITED.
Terumo Penpol is part of the multibillion dollar Terumo Corporation, a
Japanese company having its presence in over 150 countries. Terumo has
distinguished itself as a high quality manufacturer of medical products, with 13
factories around the world. The company generates annual sales of about $2.0 billion
and employs 12,322 people worldwide. Terumo is pioneering products of future like
implantable left-ventricular assist systems, artificial vessels, minimally invasive
surgery devices, nano-capsules and more.
Terumo Penpol Ltd (TPL) has opened its new factory premises on 28th May
2008. The new plant will enable Terumo Penpol to double its production capacity
from the existing 13 million. A significant portion of this output will be exported. The
company has been consistently winning top exporter awards for medical disposables
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and surgical products. The Plastic Exports Promotion Council has feted TPL as the
second best exporter for nine consecutive years from 1999.
Terumo Penpol has 700 Customers all over India and its Blood Bags are sold
in over 60 countries across the world and its Medical Equipment Division has more
than 1900 installations to its credit. Terumo Penpol has its headquarters in
Thiruvananthapuram and employs more than 800 people. The company has an
experienced team of Marketing and Sales professionals covering the whole of India.
A well-trained service group further supports the team.
TERUMO
In 1921 Company established with an objective of superior quality clinical
thermometer domestically.
In 1954 they developed vacuum filling techniques reinforcing position as
market lender in clinical thermometers.
In 1973; diversified operations through launching urine basis and latherers
launched Japan’s first line of intravenous solutions.
In 1982, released the world’s first hollow fiber oxygenations.
In 2000 launched Terumo Penpol’s blood bags with Japanese technology.
In 2002; launched deep freezer (-40)
PENPOL
In 1925 company incorporated to manufacture blood bags.
In 1987 launched India’s first line of blood bags.
In 1988 launched India’s first double bags.
In 1993 launched India’s first triple bags (SAGM).
In 1993 launched first quadruple bag.
In 1997 launched Portia the blood bag management software, with the
objective of optimizing the use of blood and blood bag components in blood
banks.
In 2000 launched Terumo Penpol blood bags.
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MISSION
The Mission of TERUMO PENPOL is
‘Better Ways to Better Healthcare’
Their perception is that today’s best will be replaced by something still better
tomorrow. They mean to go on and on in their quest to create better ways to better
healthcare.
VISION
To be the cost manufacture of high quality blood bags
To develop high technologies and production development capabilities
to enable designing and manufacturing of high quality medical
equipments.
To be the market leader in India on all products of Terumo Penpol Ltd
QUALITY POLICY
The quality management system of Terumo Penpol is certified according to ISO
9001:2000, 1SO 13485, European Standards EN 46001 and European Medical Device
Directive 93/42/EEC
It is the quality policy of Terumo Penpol
To manufacture high quality products meeting customers and requirements.
To design all products in accordance with international standards.
TPL will contributes to society through healthcare.
TPL is committed to continuously review and improve the effectiveness of the
quality management systems.
The main feature of their manufacturing facility is the flexibility in offers,
Product Features, Minimum Order Quantity and Delivery Schedule.
. Terumo Penpol manufactures a wide range of Blood Collection systems and
medical electronic equipment required for Blood Banks and Component Centres. The
blood bag and medical equipment manufacturing facilities are located in
Thiruvananthapuram, Kerala, India.
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The manufacturing facility follows an integrated production system from raw
materials to finished products, ensuring strict adherence to Good Manufacturing
Practice (GMP). The production system ensures careful selection of
materials/components, controlled production environment, comprehensive testing of
all inputs, intermediate products and finished goods.
FIVE S’ WORKPLACE MANAGEMENT
Seiri, Seiton, Seiro, Seiketsce and Shetsuke are services and steps taken at
TPL for ensuring proper organising, neatness, cleanliness, standardisation and
discipline at work place for sustained housekeeping and management practices.
Seiri (Organising)
Sorting between wanted and unwanted things in a selected area, region or domain.
Seiton (Neatness)
A place for everything and everything in its place.
Seiro (Cleanliness)
Deals with the job of thoroughly cleaning work place.
Seiketsce (Standardisation)
Means standard which is needed to maintain Seiri, Seiton and Seiro.
Standardisation leads to visual management to avoid mistakes.
Shetsuke (Discipline)
Means discipline which is called for strict adherence to a system from the present
unsystematic way.
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AWARDS
Awarded the national award for best research and development efforts in
industry from government of India for the year 1995.
Won the top exporters award for medical disposable and surgical items
for the year 1995.
Won the second best award for medical disposable and surgical items for
the year 1996
Won the top exporters award for medical disposable and surgical items
for the year 1997.
VOLUTARY BLOOD DONATION SERVICES
The solution is to increase the number of regular voluntary donors in India. So
their main aims are:
To create awareness and educate the public on the need for regular and
voluntary blood donation.
To safe guard the interest and welfare of the blood donors.
To promote voluntary blood donation among all sections of society.
To reach out to peripheral rural areas so as to make them self-sufficient
`rural blood donor forums.
ACIVITIES
Donor Motivation Seminars, Blood Grouping Sessions.
Publication and Distribution of Promotional Material on Voluntary
Donation.
Networking of existing Forums and Institutions.
Annual Conferences/Workshops to promote Voluntary Blood
Donation.
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3.2 PRODUCT PROFILE
TPL has a wide range of products. It consists of blood bags, urine bags, blood
bag equipment, blood bag management software etc.
TPL is an ISO 9000 company for manufacturing and marketing blood bags.
The most important quality of maintaining the quality of blood is the container in
which it is stored. TPL’s blood bag reaches a customer after undergoing 41 physical
and biological tests that ensures safety in use. Its product range consists of single bag,
double bag, triple bag, quadruple bag, triple and quadruple bag with SAGM-2.
Product Categories
1.Blood Bags & Accessories
2.MSG (Medical Systems Group) PRODUCTS
Storage Equipment for Blood Banks
Blood Collection Devices
1.Blood Bags
The TERUMO Blood Bag systems are high quality products designed for optimum
blood management during collection, separation, preservation and transfusion.
Various types of blood bag systems with improved storage period of blood and blood
components are available. A new range of Blood Bags provides the Blood Banks with
a large choice of safety features. Five types of blood bags catering to various patient
needs: Single, Double, Triple, Quadruple and Penta Blood Bags and two options of
anticoagulant solution CPD and CPDA-1 are available. Blood Bags with additive
solution S.A.G.M.-1 and S.A.G.M.-2 (OPTISOLTM) are also available.
Five types of blood bags for various patients needs. Single, double, triple, quadruple
and peufa blood bags
Terumo single blood bags
It is designed for the collection and storage of whole blood
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Terumo Double blood bags
Separation of whole blood in to two components- red blood cells and plasma.
Terumo triple blood bag
Separation of whole blood in to three components red cells, buffy coat leuko cytes
+ platelets and plasma.
Terumo quadruple blood bags.
Separation of whole components into components – red blood cells platelets
buffy coat, plasma and cryoprecipitate or red blood cells, leuko cytes + platelets,
buffy coat and plasma.Designed for pediatric or multiple transaction. It prevents wastage of
blood as one unit can be given to five different recipients.
Terumo penta blood bag
Consists of a one Primary bag containing Anticoagulant solution and four
Satellite bags. Useful for paediatric and/or multiple transfusions Prevents wastage as
one unit of blood can be given to 5 different recipients. Reduces the donor related
risks since the donor is the same
PORTIA (Blood Bank Management Software)
PORTIA significantly improves safety, productivity, quality and cost
effectiveness enabling solution to problems inherent in conventional blood
management methods. It is available in single and multi-user versions. It also gives
the details of Blood Bags which the company producing. Details regarding the Blood
Bags are available as a database which include the capacity volume of blood bags.
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Table No.1
Blood Bag Database.
Blood Bags
Volume (ml)
100 150 250 300 350 450
Single Bag CPDA 1
Double Bag CPDA 1
Triple Bag CPDA 1
Quadruple Bag CPDA 1
Penta Bag CPDA 1
Triple Bag CPD-SAGM
Quadruple Bag CPD SAGM
Transfer Bag
TACE Sagm Buffy Bag CPD-
Type SAGM
Triple Top & Bottom Blood bag
CPD-SAGM
Quadruple Top & Bottom Blood
bag CPD-SAGM
Cord Blood collection bag
Aliquot bags
Autologous Bag
Quadruple Top & Bottom Blood
bag CPD-SAGM with Inline
Leucocyte filter for CRC
Source: www.terumopenpol.com
Setting up of Blood Banks
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Setting up or modernizing a blood bank requires a lot of time,
investment and effort on the part of the person in-charge. It spans across a wide range
of complex activities starting from preparation of the project proposal to ensuring
uninterrupted day-to-day functioning of the Blood Bank. Each of the activities
requires expertise without which the cost and time involved can shoot up to very high
levels.
TERUMO PENPOL Limited has over 17 years of experience in
Blood Banking. During these years the company has interacted with many Blood
Bank professionals and manufacturers from across the world; and understands the
operations of a Blood Bank. This knowledge, combined with the expertise of a team
of highly trained managers, engineers and blood bank professionals, help Terumo
Penpol in providing the best solution to the blood banking needs.
Terumo Penpol helps to set up a fully functional blood bank that not only conforms to
Drug Rules but also to GMP as well as International Standards.
Figure.2
Process at Blood Bank
Source: http://www.terumopenpol.com
SAMPLING AND SAFETY FEATURES
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Occupational exposure to blood remains a serious concern during the blood
donation process. In order to address the safety issues concerning the blood bank
personnel, we have introduced a range of features in our blood bags. The sampling
and safety features are available on all configurations of blood bags.
Blood Sampling Arm
This simple design eliminates the need for cut and drip sampling.
Needle Injury Protector
Reduces the risk of needle stick injury from both donor and sampling needles.
It provides immediate shielding of needle on withdrawal from vein.
Luer Adapter and Tube Holder
Facilitates safe in-line sampling. The unique LUER adapter needle provides
for a safer sample collection using vacuum tubes. It reduces the risk of needle stick
injury from sampling needle.
Pre-donation Sampling Bag
The Pre-donation Sampling Bag enables to divert and to collect the first
amount of blood. Initial quantity of blood collected tends to contain skin particles,
bacteria present at the site of venepuncture and dust particles. The remaining blood
free of impurities is collected in the primary bag. During blood collection blood
samples can be collected from the Pre-donation Sampling Bag using vacuum blood
collection tubes.
2. MSG (Medical Systems Group) PRODUCTS
Tube sealer
Radio frequency sealing quality, easy separation of tube segments after sealing
procedures as hermetic seal hence no contamination , no warm up time required.
XS1010
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The XS1010 model heavy-duty radio frequency bench top sealer provides wide,
reliable, snap-apart seals. This lightweight compact tube sealer conserves space in the
work area and has international safety certification of EN61010-1.
It produces hermetic seal by waves minimizing contamination and haemolysis
of blood and blood components and the sealing head is easy to clean.
Features
Heavy duty radio frequency bench top sealer ensures wide, reliable,
snap-apart seals.
Minimizes haemolysis of blood in tube segments.
Produces a hermetic seal preventing chances of contamination.
No warm up time required.
Compatible with the tubes of various manufacturers.
No variation in seal quality due to voltage fluctuation.
Splash guard provided(optional).
.Plasma Expresser
Highly sensitive electronic sensor to prevent contamination uniquely designed
clamp mechanism ensures fast clamping at reduced power; micro-processor based
automatic collaboration for different type of tube and bag.
Features
Uniquely designed compression plates exert uniform pressure on the
blood bag ensuring minimum layer disturbance for efficient separation.
Same efficiency of separation across different brands of blood bags.
Powder coated mild steel cabinet.
Optimum performance ensured by Switch Mode Power Supply.
No contamination in separated components due to voltage fluctuation.
Compliance with international safety standards ensuring safety to
users.
Platelet Agitator Incubator
Ensure agitator at constant speed of 70+/-5 cycles/min .digital temperature
monitor, unique airflow system maintains uniform temperature range.The Compo safe
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PA/PI200 is designed to meet all international safety requirements of EN60601-1. This
product stores platelet concentrates in continuous motion at controlled temperature. Digital
temperature control monitor coupled with a unique air circulation system maintains incubator
at a uniform temperature of 22+- 2ºC within the Incubator chamber as per FDA
recommendation. There are visual indications and audio alarms for temperature variation,
open door and agitator failure.PA/PI200 Platelet Agitators come in two options: 24 and 48
bag capacities.
Features
The flat bed agitator stores platelet concentrates in continuous motion at
controlled temperature.
Helps increase platelet viability, post transfusion recovery and preservation of
platelet morphology.
Agitation at constant speed of 75 +/- 5 cycles/min.
No need for periodic calibration due to the digital temperature sensor used.
Provision for connecting external remote alarm.
Visual indications and audio alarms for abnormal conditions like temperature
deviation, door open and agitator failure.
Compliance with international safety standards ensuring safety to users.
Table No.2
Details of Platelet Agitator Incubators
Source: Product Database
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PRODUCT CODE PA1024 PA1048
Capacity(Platelet
bags)24 48
No of trays 4 8
Weight 19kg 22kg
Mini blood storage cabinets
Small capacity which is ideal for small-450ml blood bags power saver ideal
for remote location with frequent power failure.
Deep Freezer
Two models available- 400c and 800c high durability due to high impact
epoxy coating to resist scratches and rusting. Insolating sub lids to minimize cold or
during lid opening, clean fitter indicator light warns of fitter clogging. Audible and
visual power failure claims CFC free refrigerants and insulation.
Refrigerated Centrifuge
Programmable memory for standard runs. Reduced maintenance with
brushless induction drive. Acceleration and declaration profiles.
Limuguard III-PL
To remove leukocytes and micro aggregates from up to ten units platelet
preparation. Only polyurethane fitter is used for highest bio-compatibility. Unique air
vent for convenient air removal
Terumo Automatic Component Extractor
A highly flexible automatic blood component extractor for the standardized
processing of centrifuged blood according to good manufacturing process. The device
is designed to be used with all common standard bag systems.
Its top angled press with press position detection ensures high stability of
layers during extraction. It gives high quality, non contaminated products with
maximum component yield and viability with a reduction in leukocytes through buffy
method.
Donor couch
It is designed for the comfort of the donor and the phlebotomist. Design is
based on haemoid dynamic principles (head high foot low position into head low foot
high position).
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Blood collection monitor
Ensures better quality blood than that collected using manual mixing methods.
Clamp programmed volume, uniformed oscillation for optimum mixing ensuring
higher yield of components.
Safello urine bag
Conformity to ISO-8669 international standard for urine bag. Leak proof non
return value to prevent back flow of urine to minimize the risk of infection.
Portable donor couch
Puts the voluntary donor where it belongs. Easy conversion from head high
foot low position to head low foot high position, no power requirements.
3.3 ORGANIZATIONAL STRUCTURE
The organization is working in three regions which includes corporate office
and logistics office at Sasthamangalam, blood bag manufacturing unit at
Puliyarakonam, and medical systems group at General hospital Jn:, Trivandrum.
The organization has the following department that functions effectively with
a vibrant group of employees with the help of whom the organization is able to shape
up its future.
The different departments that functions are:
1. Production Department
2. Personnel and Administration Department
3. Purchase Department
4. Stores Department
5. Quality Assurance Department
6. Production and Engineering Department
7. New Product Development
8. Maintenance Department
9. Human Resource Development Department
10. Marketing Department
11. Account and Finance v Department
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12. Export and Logistics Department
13. Medical Systems Group
Chart.1
Organizational Structure
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Chairman
Managing Director
Finance Corporate Admin
Corporate HR
Strategic Planning
CSR Legal Compliance
Executive Director
VP Manufacturing GM Marketing National Marketing Manager
Head Governmnt
Business
Safety
Head of BBF DGM Operations
PAD
QA/QC
Materials
Maintenance
PED
R&D
Production
NPD
Administration and accounts
Purchase
Development
Production
QA
Application Specialist
Snr. Manager Institutional Business
National Sales Manager Regional Manager
Area Manager
All India ServiceManager
Technical Resource Manager
Sales and Service Engineers
FUNCTIONAL AREAS
1. PRODUCTION DEPARTMENT
The policy of production department is to manufacture medical
product as per the international standards strictly in compliance with
specifications laid down in the standard operating procedures with minimum
possible wastage of resources.
Production Process involves:
Selection of raw materials
Formulation
Processing
A.Raw materials used:
PVC
Plasticizers
Epoxidised oils
Stabilizers
Lubricants
Other additives
B.Formulation
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This is a critical aspect that involves careful selection of raw materials and
proportions to be used to achieve the range of desirable properties. It can be done by
experiments followed by various studies.
C.Processing
Blood bags are made by welding together extruded plastic sheets. The bags
are subjected to autoclave sterilisation at high temperatures and pressures and freezing
temperatures in the blood banks. They should also withstand processes like centrifuging, used
to separate the various components of blood. Various parts like connecting tubes,
needles, outlet ports, special flow-regulating valves, filters, safety features and sampling ports go
into these bags, which are filled with an anticoagulant solution that prevents blood from
clotting.
Processing Steps:
1. PVC Sheet Extrusion
The raw materials for sheet extrusion are compounded PVC pellets. A
single screw extruder is used for the continuous process. The major zones of the
extruder are feed zone, meeting zone, recompression zone, adapter zone and the
dry zone.
2. PVC Tube Extrusion
The raw materials for tube extrusion are PVC compounded materials. The
inner diameter of tube is 3mm and outer dia is 4.5mm. After extrusion serial
number is printed on the tube.
3. Injecting molding
The outlet port are manufactured through injection molding. The raw
material used is PVC pellets
4. In process testing of sheet
This is done to confirm quality before being used in manufacture of blood
bags .The test on tube involves chemical test and element test. The test on sheet
also includes chemical test and element test.
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5. Tube and compounding assembling
In tube assembling component of tube are broken off at junction which
have cuts provided at the stumping stage. Breaking of component is done as per the
specifications for each capacity and type of bag.
6. Welding\bag sealing
First the sheet is assembled with one embossed surface and plane
surface facing the inside of the bag to be made. Thus both the inside and outside
are embossed as well as plane surface, then between the parallel arranged sheet.
Then tube and sheet are ready for sealing.
7. New Process
This stage is relatively new in the TPL’s blood bag production process.
Two major reasons contributed to the creation of new process stage- sticking and
leakage. Leakage is tested by passing filtered air with the help of specially
designed machine. To avoid sticking of bag air is injected into the bag as per the
standard set by Q.A. Less amount of air leads to sticking and more air effects the
smooth flow of blood. Care is taken to ensure right quantity of air is injected. This
stage provided an added advantage by different bags of different thickness and
volume to be produced at same time.
8. Labeling of bags
The labelling should be perfect. There are two types of labels Pressure
Sensitive Plastic Label (PSPL) and Heat Sensitive Plastic Label (HSPL). The latter
one has certain advantages over the other. It has a plastic coating, which prevents
shrinkage after sterilization. HSPL is exposed to 118 C and therefore is not
destroyed during centrifugation. PSPL is provided only to a few old customers,
who prefer it as it is cheaper. Majority of the labels are HSPL. Prior to use the
batch number are printed.
9. Preparation of anti coagulant solution.
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Anticoagulant solution is the one, which prevents cloating of blood.
Every blood bag should contain this solution in the required quantity, i.e., 14% of
the net capacity of the bag. The solution is prepared at TPL by using inspected
chemical like adenine (preservator), citric acid, citro phosphate, etc. from the QC
Department. Four types of solutions are prepared, namely- CPDM, CPD, SAGM,
ACD. CPDM preserves blood for 35 days, CPD for 42 days. SAGM preserves
blood for 42 days and has an additive to preserve blood cells.
10. Filling
The solution in collection tank is re-entered to sub tanks of capacity of 50
liter each. From this the solution is channelled to blood bags via nozzles. Sample
of the solution from nozzle is taken for testing. During the process of mixing,
filtration, collecting, filling, the solution is least exposed to air to prevent
contamination. The bags filled with the solution are sent for packing.
11. Packing
Polypropylene covers are used for PVC blood packing. Packing is done
manually. Bags are inserted and the tube with needle, holding assembly and donor
tubes are coiled into the packet. Coiling is different for Single, Double and
Multiple bags. Packing of bag is followed by sealing. Sealing is done manually or
automatically.
12. Sterilizing
Packed bags are now brought in for sterilization. It consists of two process.
Auto claving
Drying
14. Final inspection
Pinch off, leak, weld leak stopper leak, transfusion leak, needle blend
damages, label rejection, CPDA stain \ color change and other defects are
checked.
15. Foil packing, Cartoning and Dispatching
The foil package for the blood bag is three layer packs.
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External polyester.
Middle aluminum.
Internal polyethylene.
Oxygen absorber is put in the foil cover to absorb excess oxygen. After foil
packing and cartoning the bags are ready for dispatch.
The foil package for the blood bag is three layer packs.
External polyester.
Middle aluminum.
Internal polyethylene.
.
Chart No.2
Production Flow Chart
25
Injection Moulding
Sheet Extrusion Tube ExtrusionBreak off Valve
& Cover Tube
Tube Assembly for Multiple
Printing
Y Connector
Break off Valve
Outlet Caps & Inner Tubes
Sheet
Outlet Ports & Transfer
Bag Sealing in Fully-automatic
Sealing Machine
Bag Sealing in Semi-automatic
Sealing MachineTube Sleeve
Assembling of Outlet Ports
Auto Clavation
Dispatching
Bag Drying
Foil Packing & Cartoning
Polypropylene covers
Individual
Filling of Bag with Solution
Labelling
2. PRODUCTION AND ENGINEERING DEPARTMENT
Production and engineering department is concerned with the introduction of
new machines and new technologies for manufacturing in the factory. The
introduction of machines, technologies is done carefully so as to minimize risk
involved.
New machine introduction
PED refers 3 processes before introducing new machines
Installation Qualification
Operational Qualification
Performance Qualification
Kaizen
It is a Japanese term with the meaning continuous improvement. It I
followed in Terumo penpol for improving the quality of finished product. It is
practiced in PED with participation of employees in production department.
Organogram- PRODUCTION AND ENGINEERING DEPARTMENT
Chart.3
26
VP Manufacturing
Head BBF
DGM MSE
DPTY.Manager (PED)
Executive (PED) Executive (PED)
3. PRODUCTION PLANNING AND CONTROL DEPARTMENT
Production Planning and Control can be viewed as the nervous system of
the production operation. This function aims at efficient utilization of materials
resources, people and facilities in any undertaking through planning, co-ordination
and controlling the production activities that transforms the raw materials into
finished products or components as a most optimum manner. Production planning and
control comprises the planning, routing, scheduling, dispatching and follow up
function in the productive process.
Terumo Penpol has a blood bag manufacturing plant at Puliyarakonam with a
capacity of 11 million. The present capacity utilization is 10.5 billion. Terumo Penpol
has a well functioned production planning and control department.
The major function of production planning department are:
Coordination with marketing activities
Production planning i.e. preparation of yearly, monthly, weekly and
daily production schedules
Finalize production planning
Preparation of work order system
27
Revise plan when production activities cannot confirm to original
plans and when revisions in scheduled production are necessary
because or rush orders.
Keeping up-to-date records scheduled and in process
The important production control functions are:
1. Inventory control
2. Reduction of idle time
4. NEW PRODUCT DEVELOPMENT DEPARTMENT
The future of every organization depends upon the successful launch of new
innovative products and services although new product development is a key
competitive capability for manufacturers worldwide, many companies are unable to
launch a new product on a timely basis.They have a well functioning NPD department
it is the policy of NPD division to enhance customer satisfaction by designing,
developing, and manufacturing products meeting quality standards and making them
available to customers on schedule.
Functions
Designing and developing products meeting quality standards
Empowering personnel’s with the right knowledge, technique
and tools
Put together a working environment conducive to creativity,
efficiency and team work.
Developing business through products and services which are
new i.e. not in existence now
5. MAINTENANCE DEPARTMENT
The policy of maintenance department is to upkeep all production
machines and utility equipments by periodic maintenance and providing utility
services.
Quality Assurance Procedure
Preventive Maintenance
Breakdown Maintenance
28
Environmental Maintenance
Preventive Maintenance
Purpose to conduct preventive maintenance of utility equipment to support daily
production activities.Operating procedure of all the preventive maintenance other than
GMP requirement are detailed and recorded in each departments.
Planning
Preventive Maintenance is planned on the basis of the following:
Machinery manufacturers recommendations available with the firm in the
form of instruction manual.
Analysis of Breakdown.
Experience gained by maintenance staff.
Maintenance Department prepares schedule for the Preventive Maintenance
of utilities equipment for a period of one year. At the end of one year and considering
the information received from breakdown analysis, if necessary changes are
incorporated in the maintenance procedure. For carrying out certain Breakdown and
Preventive Maintenance activities, services are sought from external agencies. Service
done to equipments are filed equipment wise.
Breakdown Maintenance
The purpose of bring down the machine/equipment to efficient working
condition in the shortest possible time.According to information received from
various departments find out the machine/equipment on which Breakdown
Maintenance is to be carried out.All maintenance activities are recorded in respective
machine history records. Frequency of maintenance requirement is also
recorded.Breakdown Maintenance which cannot be attended on regular working days
and which are not so critical shall be postponed to holidays.
Environmental Monitoring
Control of environment in a clean room area is essential to keep the bio-burden
at a low level, so that the microorganism can be excluded during processing and
packaging of sterile products. Sterile products is of high quality standards and purity,
must be free from microorganism, particulate matter, etc. All components and
processes involved in the preparation of this should be clean and selected to eliminate,
29
as far as possible, contamination of all type.Environmental cleanliness is of primary
importance to control microbes and particulate matters in air. Thus conditioned
monitoring of operating environment is essential.Following procedure outline the
method to be followed for testing – filters, UV lamp efficacy, fumigation, pest
control, painting of all the manufacturing areas and factory premises.
Chart.4
Organogram- MAINTENANCE DEPARTMENT
6. ACCOUNTS AND FINANCE DEPARTMENT
30
Sr. Exec. Maintenance
VP Manufacturing
Executive Director
Head BBF
Head Plant Engineering
Sr. Exec. Maintenance
Sr. Exec. Maintenance
Exectutive Maintenance
Finance is the life blood of any business. Organizations should understand the
importance of finance as a component of the strategic decision-making
process.TERUMO PENPOL has a well functioning finance department
Department policy
The policy of Finance Department is” to ensure provisions of timely finance
to various departments, without any delay and as per plan and to exercise necessary
financial controls and to maintain and record all financial transactions of the
organization accurately, systematically and to provide all statutory reports and returns
to concerned statutory agencies, and to provide internal information reports on time to
management and measuring organization performance and for decision making.”
THE ACCOUNT AND FINANCE DEPARTMENT’S STAFF STRENGTH
Dy. General Manager Finance
Dy.Manager [Accounts and Audits]
Dy. Manager [finance]
Assistant Manager [accounts]
Executive[Costing]
Executive[Cash]
Accounts Executive
Clerk[Bank]
Factory Accountant.
Junior Executives
DUTIES AND REPONSIBILTY
Plan and manage fund flow, cash flow to cover critical expenses, purchases
and statutory obligation of the company.
Attend to all bank matters liaison with bank and financial institutions.
To scrutinize all payments and approve the same.
To collect dues to the company in time.
Compliance of internal audit report.
Preparation of balance sheet and monthly profit and loss account.
31
Effective financial control.
Budget preparation.
Attending to income tax, central excise and sales tax.
Accounting executive general capital accounting, depreciation statement.
Maintenance of updated capital asset register check, verify and ensure proper
and correct purchase accounting and journal accounting.
Analysis of creditors account to check out various unsettled advances.
Preparation of annual accounts.
FUNCTIONS
The various functions of finance department are:
To provide financial assistance to the various departments.
Relation with bank and financial institutions.
To collect money from debtors.
To maintain accounting records.
To comply with various statutory formalities.
To provide management information.
Chart.5
Accounting Flow Chart
32
Transaction
Filing of Documents
Accuracy Checking
Transaction Accounting
Transaction Approval
Document Verification
Document Preparation
The finance function has changed dramatically having had to face a market
boom and bust. Terumo Penpol has succeeded in managing its finance. The financial
position of the firm is very sound and is a profit-earning firm for the last several
years.
Organogram- ACCOUNTS AND FINANCE DEPARTMENT
Chart.6
33
Executive 1
DGM Finance
Executive 2 Senior Executive
Asst Mgr
Accounts
Dept Mgr
Accounts
Dept Mgr
Finance
Senior Ex
Factory A/cCost A/c Executiv A/c
Executiv A/c
Executiv A/c
7.PURCHASE DEPARTMENT
An average commercial enterprise disposes of more than half of its income on
materials, supplies and services. A five percent saving in material costs in a business
organization can thus equate with an increase in turnover of 25%. Effective
purchasing is therefore the key to the overall profitability of a business.
The Purchase department in TPL coordinates all purchasing activitiesThe policy
of the purchase department is to provide materials/services to the quality and the
delivery as acceptable to the requistioner, procuring them at economical or convenient
terms and to maintain good professional business relationship with sub-contractors.
The main activities of Purchase Department include:
Purchase order execution
Receipt of materials
Bill passing and release of payment
Purchase Order
Based on the approval of subcontractor the purchase executive prepares the
purchase order in favor of the selected subcontractors with all relevant purchase date.
PO is prepared in six copies. The requisitioned is expected to check his copy of the
PO and if any discrepancies are observed regarding specifications, quality, delivery
dates in the order purchase department is to be notified. PO is maintained in three
series for raw materials, consumables and capital goods. The orders are normally send
by post but to local subcontractor it may be handled over personally.
Receipt of materials
After the PO is placed the sub contractor are contacted through phone, fax or letter
to confirm the receipt order. The subcontractor dispatches the materials are agreed. If
deemed necessary remainders are end a week before due date of dispatch. The
dispatch details are entered in material dispatch register. This is maintained for a
period of two years. To cover transit insurance, weekly statement of dispatch is
34
prepared and sent to insurance companies. Dispatch documents are obtained from the
subcontractors if the payment is through bank. Prior to taking delivery the
consignment are checked for any damage or loss. If any damage or loss occurred the
insurance company will immediately informed and the insurance survey is arranged.
A claim is lodged on insurance company if there is any actual damage. Then the
consignment is collected and delivered to the stores.
Bill passing and release of packing
The particulars in the invoice are compared with that of purchase order
discrepancies, if any is noted on the reverse of the invoice then concerned purchasing
executive is informed comparing the invoices\bill with the purchase order and it is
ensured that the bill can be passed on the receipt of accepted GRN. Such invoices is
recorded in the Invoice Catalogue Register and kept in pending bill file. As soon as
GRN copies are received from stores it is in warded in GRN Control Register. The
information of purchase invoices no: and bill amount is registered on the reverse of
the invoice having appropriate GRN. Endorsement for passing the bill is made on the
reverse side of the bill. Such passed bill and corresponding GRN are forwarded to
finance department as per agreement mentioned in the purchase order the request for
the payment are duly signed by purchase executive and is sent to finance department,
to the release of payment on the due date. After releasing the payment the finance
department returns the second copy of the request for filling in the payment details.
Chart.7
Organogram- PURCHASE DEPARTMENT
35
Executive Director
DGM Materials
Asst Manager Stores
Stores inharge
Senior ex Vendor
Senior Ex Purchase
Exectiv Purchase
Exectiv Purchase
Executiv Stores
8. STORES DEPARTMENT
Sound stores management is a key to the running of every profitable and
efficient organization.The policy of the store is to store and preserve materials in good
condition by maintaining optimum level of inventory, issue the same to the user and
manage the finished goods till it is dispatched to the customer.
Functions
Receipt and storage of materials
Issue of materials
Preservation
Receipt and sale of scrap
Packaging of finished goods
Issue of materials
All the sections in various departments are given separate requisition book.
Based on the requirement the requisition is made by the concerned department. The
stores assistant based on FIFO approves all the requisition. The items kept for issue
will be verified by the stores clerk and signed by the stores in charge. After taking
store copy of receipt note material is transferred to the plant by stores assistant. Items
to outsiders are given with a material movement pass.
Dispatch of finished goods
Junior executive who intimates the marketing office regarding daily stock
position by fax generates daily stock position of finished goods from computer.
Marketing office furnishes in return the details of finished goods to be distributed by
dispatch advice note. The superior directs the head load worker to load goods batch
36
wise as per Performa invoice. Goods are taken to the lorry – base by trolley and
thereafter manual loading into the truck should be done. The vehicles in which bags
are loaded should be free from dust and should be clean. Goods loaded are counter
checked by invoice. A non-returnable material pass is prepared for the quantity to be
dispatched by superior. Materials movement pass is handed over to the security.
Chart.8
Organogram-Stores Department
9.QUALITY ASSURANCE DEPARTMENT
In manufacturing, quality control or quality assurance is a set of measures taken
to ensure that defective products or services are not produced, and that the design
meets performance requirements. It includes the regulation of the quality of raw
materials, assemblies, products and components; services related to production; and
management, production, and inspection processes.
Department policy
The policy of the QAD department is to ensure quality by adopting high standard
of testing with respect to pharmaceutical standards. ISO standards in house
37
Deputy Manager
Junior Executive
Supervisor
Technician Stores Assistant
Data Entry Operator
Store Clerk
specification and to develop the implement system for imposing quality as per quality
objectives of the company. The firm has a well equipped QAD at the factory assuring
the quality of finished goods as well as raw materials.
Functional areas of QAD
Quality control
Quality assurance
Quality control: This section deals with final inspection of goods i.e. whether the
finished goods passed or failed the quality checks.
Their inward inspection includes
Inspection of PVC pellets
Inspection of PP cover
Inspection of blood bags labels
Inspection of aluminum foil pack
Their pharmaceutical inspection includes:
Inspection of water for injection
Inspection of citric acid
Inspection of adenine
Inspection of mono basic sodium phosphate
Inspection of sodium citrate
Inspection of sodium chloride
QC checks sample of raw materials and they have to approve its quality before
production. Inspection of solution is done before they are filled into the bags.
Quality Management System
Terumo Penpol has implemented QMS considering all aspects of personnel
inputs, apt technology and machinery for various operations. Functions such as NPD,
production engineering, purchase and stores, QAD, production, maintenance, HRD
and marketing are smooth functioning. QMS is applicable for any sourced operation
or process that Terumo Penpol may engage from time to time.
38
Chart.9
Organogram- QUALITY ASSURANCE DEPARTMENT
10.EXPORT DEPARTMENT
More than 65% of Terumo penpol sales come from the export market.
Terumo’s market share comes around 20-25% of the world market Terumo Penpol
exports goods to more than 82 countries of the world.99% of the export constitute
blood bags and 1% constitutes equipments.
Department policy
39
Executive Director
VP Manufacturing
Head BBF
Dy. Manager QA/QC
Dy. Magr QC
Dy. Manger
QA
Sr. Executive
QA
Executive QA
Executive QA
Asst. Manager QC
Sr. EXecutive
Achieve excellence in customer service by providing
Timely and accurate information
On time deliveries for all orders
Technical and promotional support
Means of export
95% of the company’s export is through Sea and the rest is through air.
Export incentives
The practice of giving export incentives is virtually universal, and India is no
exception.Terumo Penpol enjoys a number of export incentives such as
DEPB (Duty Entitlement Pass Book)
EPCG (Export Promotion Capital Goods)
ADVANCE LICENSE
Sales return
Sales return owing to quality complaint is taken as per procedure for product
recall. For sales return other than quality complaint prior approval from Executive
director is obtained.
Customer complaint handling
Complaints related to product should be communicated to quality assurance
department or export department. Complaint is forwarded to the quality assurance
department for blood bags for the study of complaints .within 24 hours of the receipt
of complaint DM is authorized to replace defective bags free of cost to the customers
immediately on receipt of the complaint. If the complaint is of biological nature QAD
should arrange four testing of bags in house / by external agencies if necessary. If the
analysis of the quality complaint shows that there is a batch problem. QAD should
within 24 hours inform LC for the product recall .Market returned products are
delivered to the store fresh stock will be supplied free of cost to the customer.
Service complaint
All the customer complaint other than product quality complaint is termed as service
complaint. All this include:
40
1. Short supply
2. Despatch of wrong products
3. Non receipt of despatch document
4. Discrepancies in invoicing /despatch documents
5. Damages in outer packing over
6. Delay in delivery
Chart.10
Organogram- EXPORT DEPARTMENT
11. LOGISTIC DEPARTMENT
DUTIES OF LOGISTIC COORDINATOR
Order processing
Delivery status updating to customers.
Dispatch orders.
Exports shipmen of documentation.
41
Executive Director
Asst. Manager (Export)
SR. Exec. ExportSR. Exec. Export
Export incentives.
Verification and passing of freight bills.
Manager In logistics
Overall responsibility for sourcing of all products marketed by Terumo
Penpol.
Overall responsibility for warehousing and distribution.
Handling of service complaints.
Effecting delivery to customer on schedule .
Develop and establish genuine alternative subcontract for supply and
servicing and to evaluate them appropriately
Monitoring and implementing corrective action at depot.
Preparation and submission of tender document.
Issue of intends and convening contract review.
Updating information on sales on a daily basis.
Senior Executives
Updating of stocks of traded goods in the computer.
Maintaining the depots stock record.
Submitting of weekly and monthly stock statement and total stock
statement on time.
Registering purchase requisitions.
Maintaining purchase order register, bill passing register, checking of all
purchase bills and passing them arranging payments and maintenance of
all registers and reports concerned Collection of dates and calculation of
incentives
Preparation of tender document and arranging to send them on time
Registering purchase orders customers and maintaining records
Preparation of statement relating to monthly marketing review meetings
Typing of all kinds of correspondence statements and mailing them on a
daily basis.
Communication with customers/depots.
42
Chart.11
Organogram- LOGISTIC
12.MARKETING DEPARTMENT
The policy of marketing department is to achieve excellence in customer
service by providing timely and accurate information, on time deliveries of all orders,
technical and promotional techniques.
Major functions of marketing department
Deciding price and discount revisions as appropriate from time to time.
Handling of the enquiries (both domestic and export) generated.
Issuing of the delivery order.
Coordinating with various other departments (finished products,
finance, and quality) for the proper execution of the order received.
Collection of payment towards of the order executed.
43
Manager Logistics
Senior ExecutivsSenior Executivs Senior Executivs Junior Executivs
Excutiv Director
Conducting regular customer surveys.
Domestic market is divided into six zones
South 1(Kerala, Tamil Nadu)
South 2( Andhra Pradesh, Karnataka)
East
West
North
Gujarat
Each zone is headed by Assistant Manager (Sales and Marketing) or Regional
Manager Marketing.
The products of Terumo Penpol can be sold only to 3000 licensed blood banks of
the country. Out of these 3000 blood banks 490 blood banks do component
separation. Now the company’s major focus is on them because they use multiple
bags, which is profitable to the company. Not only that the competition for multiple
bags are very less compared to single bags.
Chart.12
SUPPLY CHAIN OF TPL
44
Terumo Penpol Ltd.
Direct Customers
Depots
Customers
Sub-distributors
Distributor
Terumo Penpol has depots in five major cities of India including metros. The depots
are located at:
Delhi
Chennai
Kolkata
Gujarat
Thiruvananthapuram
From these depots goods are transmitted to distributors and from there to
final customers. These depots may sometimes have sub depots.
Sales promotion techniques
Development follows the various sales promotion techniques such as direct mail
campaigns, website, sales persons and also market research. But the most important
techniques are medical exhibitions and conferences.
Product Group
Blood Bags
Blood Equipments(MSG)
Equipments directly import from Terumo
Main competitors
At present the main competitor of Terumo Penpol is J Mithras Industries, Delhi.
The other competitors are HLL, Polimedicure, Eastern Medi Kit, and certain local
companies of North. But the competitors are not matches for Terumo Penpol on
account of its high quality.
Market Share
TPL is concentrating on both International and Domestic market. Once TPL was
the leaders in Market Share, but now they are concentrating on profitability.
45
Chart.13
Organogram- MARKETING DEPARTMENT
14. PERSONNEL AND ADMINISTRATION DEPARTMENT
The work force is an instrument in the organization and the personnel manager
provides and shapes that instrument. This instrument work force consists of human
beings of varying types with complex and changing needs and values. The personnel
manager assists the organization in adapting changes in mix and values. He searches
46
GM Marketing
Sr. Manager Institutional Business
National Sales Manager All india service manager
Regional magagers
Area Managers
Technical Resource Manager
Sales & service Engineers
for programs that have overlapping interest for both the employees and the
organization. Production department is functioning in an organization under an
efficient personnel manager.
Functions
To meet the manpower requirement.
To carry out the administrative function of the factory in a
systematic manner.
Preparation of payroll document .
Salary disbursement.
Responsible for company vehicle.
Handling of inward and outward letters.
Selection of security staff.
CLASSIFICATION OF WORKMEN
Permanent: - Whose work is permanent in nature and whose appointment is
duly confirmed by the management after he has completed his probationary
period.
Probationers: - Is one who is provisionally employed with the view to give
permanent employment by the company management
Temporary: - Temporary workmen include a person who is employed for
work which is temporary in nature and likely to be ended with in a limited
period.
Substitute: - Is a workmen who is appointed in the post of permanent
workman or probationer who is temporarily absent on account of any reason.
Casual: - Is a person who is on a work of casual in nature, irrespective of the
length of the period of work.
Apprentice Trainee: - Is one who is engaged for any length of period for
the purpose of learning any work with or without stipend or any allowances as
maintained in the contract of appointment.
INDUSTRIAL RELATION
Industrial relation means the relation between any employee and management.
In Terumo Penpol a good industrial relations is maintained through negotiations
47
between management and group of employees, commonly known as collective
bargaining, that determine the conditions of employment. The result of collective
bargaining procedure is called collective bargaining agreement. These agreements
contain settlements regarding wage structure, allowance, leave facility, rights and
responsibilities of employees, disciplinary procedure etc….
There have been four collective bargaining agreements in TPL. They are from
1990 ---- 1992
1992 ---- 1995
1995 ---- 2001
2001 ---- 2006
2006 ---- 2011
There are four trade unions they are
TP Employees Union (TPEU)
TP Employees Sang (TPES)
TP Employees Association (TPEA)
TP Employees Congress (TPEC)
TPEU was the first in the company, this was split into three unions TPES, TPEA,
TPEC.
PROBATION
Every workmen recruited by the management shall unless otherwise
specifically mentioned in the appointment order, be on probation for a period which
shall be 12 months initially subject to extension for a maximum period of 12 months
if demand specific for any reason which shall be communicated in writing to the
workman not less than 30 days from the date of expiry of initial probation.
WORKING TIME
The working time will be as per the notice exhibited on the respective notice
board. The period and hours of work for all workmen for each shift shall be exhibited
on notice board. The management or the competent authority has the right to require a
workman or a group of workmen to work extra time during any day beyond the
48
prescribed hours of work during any week beyond the 48 hour subject to the provision
of any law and on payment of overtime wages.
ATTENDANCE
It is the duty of every employee that he/she should attend the office 5min before
the office time starts. The working time is fixed at 09.00hrs to 17.30hrs with 30min
lunch break between 13.00-13.30hrs. It is the duty of every staff to endorse the
reporting time and sign the attendance register at the front office.
WORK SHIFT
There are two types of shifts ie,general and relay shift. As most of the
employee is ladies the general shift is from 8.30 am to 05.00pm. The relay shifts are
for gents from 6am to 2 pm, 2pm to 10pm and 10pm to 6am. Inspections are carried
from 4pm to 12 midnight. The workers are provided with transportation facilities at
early morning and night. Attendance is registered through punch card system.
WORKERS’ PARTICIPATION IN MANAGEMENT
The thought that participation of workers in management is inevitable in the
process of decision making for higher productivity in micro and macro level and for
the smooth functioning of industrial democracy has gained much strength. It is
because of the realization that labor is not only the factor of production, but also the
sensitive human element.
In TPL workers participation in management is through the following
Works committee
Safety committee
Canteen committee
Recreation committee
Welfare fund committee
Grievance procedure
All grievances shall be handled in accordance with the procedure laid down.
49
The workman in person will first take up grievance with his immediate
supervisor.
If the workman is not satisfied with decision of the immediate supervisor or
fails to receive an answer from him within 7 days, he will take the grievance to
the next immediate superior officer.
If the decision of the officer is not satisfactory the workman will present his
grievance to the department head in writing in the grievance note duly signed
by the worker.
If the decision of the head of the department is not satisfactory the workman
will present a copy of the grievance to the head of the personnel department.
The head of the personnel department or any person authorized by him or by
the management will take the final decision and inform the in written format.
Any representation regarding a grievance which does not comply with the
provision of these rules shall not be considered.
Welfare facilities
The workers are granted with all statutory welfare facilities as per Factories Act
1948, Drugs Act and ESI. There is a highly subsidized canteen which gives 75%
subsidy for the workers. Festival allowances provided to workers during festivals.
Canteen Facility
A fully-fledged canteen is functioning within the factory premises. External
team on contract basis undertakes the canteen. The contract is usually for one year,
which is decided on the basis of quotation, which is fixed by management. Building,
furniture, utilities, water, gas, etc are provided by the organisation. The payment is
made as two sections, payment of 1st to 15th on 20th of current month and payment of
16th to 30th on 10th of next month. Other allowances like P.F, E.S.I, V.R.S, etc are also
provided to the team. Employees are provided coupons, which are available at
Rs.2.50, Rs.40 and Rs.50. The coupons are provided on Mondays, Tuesdays and
Saturdays unto 25th of each month. An employee’s price menu is fixed and displayed
in canteen. Employer’s contribution is 3/4th and employee’s contribution is 1/4th.
A canteen committee is functioning at Terumo Penpol, which constitutes 4
trade union representatives, 2 management representatives and representatives of
Personnel and Administrative Department. Committee checks the functioning of the
50
canteen, employee satisfaction, etc. A complaint register is maintained at the canteen,
for employee’s to register complaints. The canteen committee does monthly review of
complaint register.
Healthy measures inside the factory
The company provides certain dress codes to worker in which they are covered
from head to toe except eyes. The dress is usually blue in color and consists of
pajamas, jubbahs, masks, Glovers, and rubber slippers.
The quality of personnel and administration department enhances the
reputation of the organization so far as its external stakeholders are concerned.Terumo
Penpol has a well managed personnel and administration department.
Chart.14
Organogram- PERSONNEL AND ADMINISTRATION DEPARTMENT
51
Executive Director
Vice President Manufacturing
Head BBF
Personal manager
Dy. Manager (Admin.) Personal Officer
15. HUMAN RESOURCE DEVELOPMENT DEPARTMENT
Organizations have proclaimed their human resources to be their "most
valued asset”. Human capital is a critical factor in promoting competitiveness as it
provides the required knowledge, skills and capabilities for developing competitive
strategies. The role of the human resource function is to deliver the human
competencies i.e. the internal capability required to achieve the organization’s
objectives.
TERUMO PENPOL has a well functioning HRD department .The main
function of HRD department is hiring, induction, training and performance appraisal
in resonance with the quality policy and organizational goals.
DUTIES AND RESPONSIBILITIES
Head of the Department
Recruitment of executives/managerial categories as authorized by the
management.
Administration of performance appraisal awarding increments, performance
rewards, promotion and grievance redressals of employees.
Planning, organizing and conducting training as per the training plan and
policy.
Initiating organizational development activities to bring the manpower in line
with the management vision.
Executive HRD
Responsible for generating all the MIS reports
Preparation of appointment orders and other office orders.
Coordinating with placement consultant and other internal and external
customers of HRD department as and when needed.
Assisting HOD (HRD) in day to day functions.
52
Figure.2
Excellence in HR- a Model at TPL
Source: Department Journal
The major functions of HRD department are:
Recruitment
Training
Performance appraisal
RECRUITMENT
Recruitment means searching for and obtaining potential candidates in
sufficient numbers and quality so that the organization can select the most appropriate
people to fill its job needs. The two main aims of recruitment are the attraction and
53
retention of the interest of suitable applicants, and the projection of a positive image
of organization to those who comes to contact with it.
Purpose
To ensure that the organization has adequate competencies in all functional
areas to meet its objective and goals.
The sources of recruitment are:
Notification press or advertisement
Campus interviews
Natural transfer and promotion
Reference by consultancy or professional bodies
Employee referrals
Procedure
Recruitment is one of the most important activities of HRD. Recruiting the
right person for the right job ensures better productivity and lesser hassles.
Recruitment will be done on the basis of manpower budget. Manpower budget for a
financial year will be prepared by HOD (HRD) at the time of preparation of business
plan of the organization.
HOD (HRD) will consult the divisional head and the budget and planning
department for preparation of manpower budget. HOD should forward the number of
requisitions and initiate the process of recruitment if the position is budgeted. If it is
not special approval from the management should be obtained. Recruitment will be
done through internal database, recruitment agencies, campus recruitment,
advertisement etc. Selection process involves written test, group discussion and
interview. After short listing the candidates, an interview panel will be determined
and they will conduct the interview. Interview panel contain s subject expert,
department head, HR representative and divisional head. HRD dept will send the
interview details along with names, proposed salary and responsibility to the MD
through ED for the comments or approvals. The appointment order will be prepared
and issued based on this. On resignation an exit interview is conducted by the HOD
(HRD).
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TRAINING
Training is very important for learning and development. HR department should
plan, organize and conducting training programs as per the training plan, policy and
needs.
The purposes of training are to:
Identify the training needs.
Upgrade knowledge and skills.
Build up a line of competent confident people and to prepare them
for more responsible jobs.
Procedure
Training is done based on the identified training needs by the reporting officer
and by the associates. Training is done through administering psychometric tests.
Training calendar is prepared on the basis of the identified training needs and cultural
needs of the organization. The training calendar depicts the training plan for the year.
Based on this a monthly calendar is prepared.
Mainly there are two types of training
Internal Training
External Training
Internal Training
Induction training is an internal training. It is given to newly appointed
employees. In this training they provide details regarding company products, market,
demand trends, marketing strategies, quality policies, administrative policies and rules
etc.
Internal training is given to executives on periodically. The main methodologies
used are case studies brain storming, debates group discussions, lectures and
illustrations etc.
External Training
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It includes overseas training and training conducted by training institutes.
Overseas training is a part of company’s business. Duration of training can be from
one week to one year.
Good manufacturing practice training is imparted to all the employees once in
every six month recruited for manufacturing activities. During these training
personnel will be made avail of general GMP requirements observed in the
pharmaceutical industry. Training imparted covers the requirements, personal hygiene
and behaviors, entry procedures
After training a feed back is collected. It gives an idea about the program,
faculty, and the way the program conducted. Training officer maintains training
history card. Once the training program is over, after one month the concerned
reporting officer of each program will provide a feedback to HRD dept.concerning his
assessment about individual improvement of performance after attaining the training
program.
Probation
Appointed workmen, unless specified in the order will be on probation for a
period of 12 months. The duration can be extended if seemed necessary, but to be
communicated to the workmen in writing not later than 30 days from the expiry of
initial probation. No payment of compensation on account of such termination is
necessary. When a permanent workman is promoted to another post he will be on
probation of a minimum of 12 month with a possible extension of 6 months which
will be communicated to the concerned person within 30 days of expiry of the initial
probation.
Promotion
It is management’s discretion to decide as to a vacancy should be filled in
by promotion or by fresh outside recruitment. If promotion is decided, the criteria for
promotion will be suitably for the post, efficiency, skill conduct, seniority etc.. Of the
workman in the lower post.
Record of service
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The management maintains a record of each workman. Separate records are
maintained for permanent and temporary workman, staff and executives. The
company maintains the record of service will workman is terminated or leaves the job.
Transfers
Every workman is liable to be transferred from one post to another, from one
branch to another, or from one place to another place, etc. Workman may also be
transferred to other subsidiary establishment of the company whether at present
existing or that may be established in future.
Resignation
Subject to the terms and conditions in the order of appointment, workmen may
resign his job, but the resignation can come into effect only on accepting the same by
the management or company without prior notice given in writing to the competent
authority.
Retrenchment
The management under such a situation issues a notice of retrenchment to the
workman on prescribed time before the actual process. This process is however not
practically possible due to clauses in the industries that safeguard a workman’s labor.
Also the political scenario here is not flexible enough to stern actions against the labor
community.
Termination of employees
A workman may be discharged of terminated from work at anytime by the
management if he is found physically or mentally unfit for the job he is engaged in.
Dealing with cases of misconduct
Written charge sheet issued to worker as well as put on notice board
A chance is given to each worker to explain his part.
If the worker has no explanation within the stipulated time the
management proceeds with the course of action.
If the worker has explanation, it is submitted and seen if it is
satisfactory
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If not satisfactory, action is taken.
It is satisfactory, the punishment is withdrawn.
Management may entrust an enquiry committee for the same.
Then the committee is liable to furnish an enquiry report having the
proof of incidents under concern.
The management takes action according to the findings in the enquiry
report.
PERFORMANCE APPRAISAL
Purpose
To know the performance level of each person to the required level. This help
to reward or to take corrective measures.
Procedure
Performance appraisal is done for all executives and managers. Assessing the
performance of associates is very important for the associates and reporting officers to
know where he stands in performance. A midyear review will be done in the month of
September and final assessment will be done in the month of March. Performance of
trainee and probationers will be assessed once in every six month.
All the associates will be assessed annually. The decision related to training, rewards,
promotion etc will be decided based on this assessment. For this process key result
area will be fixed for every executive. Competencies or potential of associate also will
be measured during end year assessment. The rating of associates should be based on
guidelines. Based on the marks there are four types of rating such as outstanding, very
good, good and below average.
Exit Management
When an employee decided to exit ,detailed exit interview is conducted by
HRD and recorded in a form. Exit interview is conducted mainly for analyzing the
reasons of resignations and issues regarding salary. This helps the employer to
improve the working conditions.
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Chart.15
Organogram-HUMAN RESOURCE DEVELOPMENT DEPARTMENT
`
16.CORPORATE SOCIAL RESPOSIBILITY PRACTICE
TERUMO PENPOL Limited business units have Environment, Health, Safety
and People policies that are appropriate to their operations. TPL serves the community
by complementing the growth & success of business with contribution towards the
social, environmental and financial aspects of the society. At TPL, CSR is targeted for-
Feel good factor for Employees, customer satisfaction, brand visibility, recognition and
awareness and environmental sustainability.
Statutory compliance is also fulfilled. It includes-Employees State Insurance,
Provident Fund, Gratuity Scheme, Round a clock canteen with 75-percentage subsidy,
etc. Safety is a high priority for the Company. Electrical Safety audit, Weekly internal
safety audit, Mock Drills, Safety training programs and installation of Safety
equipment were some of the actions taken. In addition to this TPL also provides social
services to employees, pollution control measures, environmental protection
measures, customer welfare programmes, etc
Events organized by TPL for a cause-
World Health Day - 7th April
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MD
Executive HR Executive Payroll
Asis. Manager HR
World Blood Donors Day - 14th June
National Blood Donation Day - 1st October
World AIDS Day - 1st December
Table No.3
HR Practices at TPL & Others - Similarities
Chart.16
Organogram-CSR
17.MEDICAL SYSTEMS GROUP (MSG)
Medical Systems Group is a manufacturing unit of Terumo Penpol .Marketing
department interact with MSG to assert the capability of meeting specification of
customer requirements and the delivery schedule prior to acceptance of an order along
with regulatory requirements.
Department policy
60
KaizenUshering Continuous Developmnt6.
Round Table with MD
MD meeting with new recruits
Meeting With CEO 5.
Key Result AreasKey Result Areas 4.
IncentivesRewards 3.
Company ToursOutings 2.
Company Day Cultural Activities1.Similar Practices in TPLHR Practices Elsewhere
Sl.No
M.D
Department Manager
PR&CSR Manager
It is the policy of MSG of Terumo Penpol Ltd to enhance customer
satisfaction by designing,developing and manufacturing products meeting quality
standards (in- house) and making them available to customers on schedule. They
supply the products to the hospitals and blood banks. Penpol is India’s largest
manufacturer of Blood Bags. The products of MSG are commonly known by the
brand name “Compo Safe TM”. Penpol offers comprehensive range of equipments
intended to make operations at the Blood Bag, blood transfusion activities safer and
more effective. The “Compo Safe TM” range of products includes equipments for
collection and storage of blood and a software package for blood bank management.
MSG manufactures three types of devices
Collection devices-donor couch, blood collection monitor, tube
sealer etc
Processing devices –plasma separator, centrifuge etc
Storage device-refrigerator, defreeze, platelet agitator,
incubator etc
MSG consist of the following functional areas
Production
Quality control
Purchase
Store control
MSG quality objectives
Designing and manufacturing of products meeting quality standards
Empower personnel with right knowledge, technical tools.
Put together a working environment conducive to creativity,
innovation and team effort.
Chart.17
Organogram -MEDICAL SYSTEMS GROUP (MSG)
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Stores
Vice-President
manufacturing
DGM Operations
Accounts &Admin
Purchase Department
Developmnt Department
Production Department
QA
SWOT ANALYSIS
A scan of the internal and external environment is an important part of the
strategic planning process. Environmental factors internal to the firm usually can be
classified as Strength or Weakness and those external to the firm can be classified as
Opportunities or Threats. Such an analysis of the strategic environment is referred to
as a SWOT Analysis. The Overall evaluation of company’s strength,
weakness ,opportunities and threats is called as SWOT analysis. It can do so by using
a form which is called marketing memo, or an outside consultant can be hired. but it is
always better that then companies do their own SWOT analysis and accept their
weakness and threats and review the marketing, financial, and organizational
competencies and rates each factor as a single strength, mior strength, neutral
factor ,minor weakness and major weakness.
Clearly, the business does not have to correct all its weakness nor should it focus
about its strengths. The big question is whether the business should limits itself to
62
those where it posses the required strength or should it explore better oppurtunities
might have to acquire or develop certain strengths.
Sometimes a business does poorly not because its departments lacks the
required strength but because they do not work together as a team . Every year the
company ask each department to rate its own weakness and those of other department
with which it interacts. Once each department’s weakness are identified, work can be
undertaken to correct them.
Figure.4
SWOT Analysis
Source: www.bizstrategies.biz
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SWOT Analysis of Terumo Penpol
Strengths
1.Stable management
TPL has a well- mannered team of highly qualified, experienced and
dedicated management professionals. Almost all of the managers possess an
industrial experience of over 10 years. All the top level executives are serving the
company for more than ten years.
2.Sound financial position
Since inception, the firm enjoys a sound financial capability as it
enjoys an association with the MNC Terumo co-operation. All financial matters
are handled by a team of highly qualified and experienced professionals.
3.Product quality and standard with Terumo Penpol brand image
TPL’s products have high quality and standard because they came
across highly sophisticated quality checks. TPL always ensures quality to its
products in all stages.TPL has got ISO Certifications and CE("Conformity
European) marking.
4. Maximum range of products – product mix
TPL is mainly dealing with blood bags and its variants like
single,double,triple,quadruple and penta bags and its systems.
5.Good sales network of branch
TPL has a well equipped sales network covering both domestic and
international market. The department concerned is handled by a team of
professionally qualified, experienced and competent workforce.
6.Higher number of installations with strong customer base
TPL’s products enjoys a strong customer loyalty than the others. They
manufacturers products as per the customer’s need.
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7.Very good after sales service with own service networks.
TPL provides an appreciable after sales services to their customers with
the assistance of highly skilled technicians.TPL ensures effective handling
customer queries after sales.
8.Experienced financial services and strong customer relations
The firm is equipped with eminent and experienced financial services
professionals and the firm maintains strong relations wih their customers.
Weakness
1.High prices of blood bags compared to indigenous product and certain
imported brands
The prices of TPL’s products are comparatively more when compared to
the other market players. The other companies provide the same product for less
price with warranties and offers.
2.Lack of complete product range – refrigerated centrifuge and cell separator
TPL’s main product is blood bag and it lags some of the allied products
in the range. At this time the competing firms possess them.
3. Organized lobby by foreign companies.
The market witnesses an organized effort from the part of certain forces
to capture market share for the foreign companies. These sort of activities affects
TPL’s product performance.
4.Servicing difficulties of blood bank equipment
The equipment used in this industry are highly sophisticated, it faces
servicing difficulties because of its complexity.
5.Servicing delays and additional cost in closing complaints
Servicing is a complex activity it is not an easy task and it requires
more time, effort and money to close them all. Some times the cost incurred for
complaint handling may be heavy.
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Opportunities
1.High demand for products in domestic and international market
The product enjoys a high rate of demand both in domestic and
international market. This is a great opportunity for TPL because they rely on
delivering high quality and standardized product to the customers.
2.Up gradation of blood banks
The blood bank services are to be upgraded to stay tuned with
the environment changes.
3.New blood bank projects
New blood bank projects are to be initialized to get more acquaintance
with the industry.
4.Value added features in blood bags
The products must be provided with value added features.
5.Large unexplored territory – blood bank equipments
This industry is now witnessing changes in connection with blood bank
equipments it throws a great opportunity to use.
Threats
1.Quality complaints of blood bags
Some times it may happen due to carelessness from the part of employees.
2.Competition from Indian companies
Competition from the the part of domestic firms like HLL are a real
threat.
3.Free equipment as package along with projects by major competitors
TPL’s major competitors provide free equipments along with the product
this may affect the firm’s performance.
4.Centralized purchase plan by NACO for blood bags and blood banks
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The centralized purchase plan by NACO for blood bags and blood
banks may reduce TPL's sales because of the price difference between
competitors.
PORTER’S FIVE FORCES MODEL ANALYSIS OF TPL
The model of Five Competitive Forces was developed by Michael E.
Porter in his book “Competitive Strategy: Techniques for Analyzing Industries and
Competitors” in 1980. Since then it has become an important tool for analyzing an
organizations industry structure in strategic processes. Porter’s model is based on the
insight that a corporate strategy should meet the opportunities and threats in the
organizations external environment. Especially, competitive strategy should base on
and understanding of industry structures and the way they change.
Porter has identified five competitive forces that shape every industry and
every market. These forces determine the intensity of competition and hence the
profitability and attractiveness of an industry. The objective of corporate strategy
67
should be to modify these competitive forces in a way that improves the position of the
organization. Porter’s model supports analysis of the driving forces in an industry.
Based on the information derived from the Five Forces Analysis, management can
decide how to influence or to exploit particular characteristics of their industry.
Figure.4
PORTER’S FIVE FORCEMODEL
68
Source: www.themanager.org
1.Rivalry among existing firms
In Blood bag manufacturing industry TerumoPenpol has to face
competition from five companies, two of them are international market players. This
industry is now growing so TPL has to acquire more market share at the expense of
others.TPL has to maintain all its cost in a better way to ensure their products
marketability. Products must be standardized and differentiated to enjoy a competitive
advantage than the others.TPL has to take strategic stake in all its efforts to maintain
healthy competition. High exit barriers like compensation for labour in this industry
back lifts the firms from withdrawing their operations. TPL has to face diverse
competition to a great extent.
2.Threat of new entrants
As blood bag manufacturing industry is linked with pharmaceutical
industry and thereby health care sector. Government acts as a regulator of all these. So
government policy and regulations are important entry barriers for the new comers.
The cost incurred for the product in its various stages may affect the new entrants.
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Product differentiation characterized by Brand image, Customer loyalty, and product
attributes etc are also taken into account in case of fresh entry. Monopoly elements
such as technology, effective control over raw material supplies, distribution channels
etc play a major role. Another hard nut for the new comers is the high capital
intensive nature of the industry.
3.Threat of substitutes
The producers of the substitute products try to capture market share through
any means. In the case of TPL,lt offers flexibility in product features, delivery
schedule etc to keep in touch with the real pulse of the market. So TPL enjoys a safe
position in the industry till date.
4.Bargaining power of Buyers
Like all other industries in blood bag manufacturing sector also buyers are
the potential competitors. Buyers have different degrees of bargaining power which
include forcing down prices, bargaining for higher quality etc.Since inception TPL
provides high quality, standardized and differentiated products with reference to the
buyer preferences.TPL’s product suits the buyer in terms of total cost. While
analyzing the market trends for the past years we can say that TPL enjoys customer
support all the way. From this we can interpret that TPL’s product must deliver
profitability factor to the buyer every time.TPL always tries to keep the buyer
properly informed about all the aspect of its products and services.
5.Bargaining power of suppliers
The bargaining power of suppliers is closely linked with the qualitative
aspects of the raw material supplied by them. The product supplied must be
standardized and differentiated and also it suits the buyer’s need. The presence of
switching cost is the another factor determining bargaining power of suppliers. The
extend of relationship between the company and the supplier is the another factor
determining the supplier’s bargaining power. In this case TPL possess a fair
relationship with their vendors.
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The relevance of the product supplied by the vendor in TPL’s production process is
also goes in connection with the buyer’s power of bargaining. The next point under
the same consideration is the extend of concentration and domination of the
concerned supplier in the industry.
FINDINGS
1. Terumo Penpol is the India’s largest manufacturer of Blood Bags and its part
of the Terumo Corporation.
2. They offers customers a wide range of Blood Bags and Blood Bag
Equipments and also products to meet specific requirements.
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3. The company has a sound financial position and a stable management.
4. The product quality and standard is in line with Terumo Penpol brand image.
5. The company believes in innovation, and produces a wide range of products.
6. The products of Terumo Penpol have high demand in domestic and
international market.
7. The company has good sales network of branch and higher number of
installations with strong customer base.
8. It maintains very good after sales service with own service networks.
9. Terumo Penpol enjoys experienced financial services and strong customer
relations.
10. The company has a lack of complete product range – refrigerated centrifuge
and cell separator.
11. Terumo Penpol blood bags are highly priced compared to indigenous product
and certain imported brands.
12. There is servicing difficulties of blood bank equipments because the
unavailability of Technicians.
13. The company faces servicing delays and additional cost in closing complaints.
14. TPL serves the community by complementing the growth & success of
business with contribution towards the social, environmental and financial
aspects of the society.
SUGGESTIONS
1. Measures like adoption of new technology, which reduces the cost of
production, can in turn reduce the price of product.
2. Improvised services to blood bank equipments can reduce the exporting
difficulties for the same.
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3. Proper implementation of company’s quality policy may help to reduce
complaints based on quality of products.
4. Counter offers to that of competitors and reduced price may help to withstand
the competition in the domestic as well as international markets
5. Timely servicing and smooth handling of customer complaints can reduce
additional cost in closing complaints.
6. Innovative and value added features in the products might contribute to an
increase in the existing potential market.
7. The appointment of technicians will reduce the the servicing deifficulties.
CONCLUSION
Terumo Penpol is the India’s largest manufacturer of Blood Bags and
its part of the Terumo Corporation a Japan Company having its presence over 150
countries. The company is one of the largest producer of blood bags in Asia, other
73
than Japan with a capacity of 13 million Blood Bags. Terumo Penpol Ltd (TPL) has
opened its new factory premises on 28th May 2008 and this will enable the company
to double its production capacity from the existing 13 million.A significant portion of
this output is exported. The company’s strategy for growth envisages further
expansion of capacity, modernisation of processes, adherence to strict quality
assurance protocols and a drive to boost efficiency in manufacturing. TPL has
successfully launched a whole range of medical electronic products for use in blood
transfusion centres and blood banks designed to significantly enhance safety, quality
and efficiency of blood transfusion.
BIBLIOGRAPHY
Department Manuals
Direct Interviews
Annual Reports.
Books
74
1. Aswathappa K. 1999, Human Resource & Personnel
Management ,Newdelhi,
Tata McGraw – Hill Publishing Co. Ltd.
2. Kothari C.R. 2004, Research Methodology Methods&Techniques,Newdelhi,
New Age International Publishers.
3. Kotler Philip 2002, Marketing Management,Newdelhi,
Prentice – Hall of India Pvt. Ltd.,
WEBSITE
www.terumopenpol.com
www.terumo.com
www.wikipedia.com
MANUALS
Annual reports
Department Manuals
COMPARATIVE BALANCE SHEET AS AT 31 ST MARCH 2010
PARTICULARSSCHE-DULE
As at As at31 Mar 2009
(Rs)31-03-2008
(Rs)
Sources of funds Share holders fund Share capital 2 128,308,000 128,308,000 Reserves & Surplus 3 269,186,953 163,340,509
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Loan funds Unsecured Loans 4 293,761,529 56,345,031Deferred tax liability (Net) 18(2) 5,657,033 9,852,094
696,913,515 357,845,634 Application of Funds Fixed assets Gross block 5 441,683,742 412,371,420Less : Accumulated depreciation 229,058,739 197,084,054 Net block 212,625,003 215,287,366Capital work in Progress 15,724,409 10,928,343 228,349,412 226,215,709Current assets, loans and advances Inventories 6 123,729,757 67,638,676Sundry debtors 7 182,080,905 110,348,771Cash & Bank balances 8 321,783,096 55,703,577Loans & Advances 9 22,464,174 32,600,093 650,057,932 226,291,117Less : Current liabilities and provisions
Current Liabilities 10 165,001,167 116,590,977Provisions 11 16,492,662 18,070,215 181,493,829 134,661,192Net Current Assets 468,564,103 131,629,925 696,193,515 357,845,634
Products:
Terumo single blood bags
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Terumo double blood bags
Terumo triple blood bag
Terumo quadruple blood bags
77
Terumo penta blood bag
Tube Sealer
78
Platelet Agitator Incubator
Terumo Automatic Component Extractor
79
ABBREVIATIONS
Asst : Assistant
AM : Area Manager
QC : Quality Control
QMS : Quality Management System
RM : Regional Manager
ZH : Zonal Head
BBF : Blood Bag Factory
DM : Deputy Manager
DGM : Deputy General Manager
ED : Executive Director
GMP : Good Manufacturing Practice
HRD : Human Resource Development
HOD : Head of the Department
LC : Logistic Coordinator
LE : Executive (Logistic)
MIS : Management Information System
PAD : Personnel and Administration Department
PED : Production and Engineering Department
PO : Purchase Order
QAD : Quality Assurance Department
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