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My IMS.Direct™IPHONE USER GUIDE

My IMS.DIRECT™ User Guide

Version 1.1 October 2017

CONTENTS

SUPPORTED PLATFORMS: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

HOW TO LOGIN: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

HOW TO NAVIGATE YOUR SCHEDULE: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

HOW TO VIEW YOUR SCHEDULE: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

HOW TO USE MAPS TO FIND APPOINTMENT LOCATIONS: . . . . . . . . . . . . . . . . 6

HOW TO VIEW YOUR INTERPRETER PROFILE: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

HOW TO MANAGE MULTIPLE PROFILES: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

HOW TO MANAGE YOUR INTERPRETER OFFERS: . . . . . . . . . . . . . . . . . . . . . . . . . 8

HOW TO MANAGE YOUR AVAILABILITY: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

HOW TO SUBMIT YOUR TIMES: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

HOW TO STORE YOUR CURRENT LOCATION: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

HOW TO LOGIN INTO TELEPHONE INTERPRETING (TI): . . . . . . . . . . . . . . . . . . 15

HOW TO MANAGE YOUR SETTINGS: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

HOW TO ADJUST SCHEDULE RANGE: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

HOW TO MANAGE NOTIFICATIONS: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17



SUPPORTED PLATFORMS:

The mobile application supports Android and iOS platforms. The full functionality of the application is available on the

following operating systems with both phone and tablet versions of:

Android

All common phones released after 2014All common tablets released after 2014

iOS

iPhone 5 and aboveiPad 2 and above

HOW TO LOGIN:

Note

The first screen you will see when you open the

app is the Log in screen.

Step 4

To reset your password select 'Reset Password'.

Step 2

Enter your IMS.Direct username (your unique interpreter p code) and password and select 'Login'.

Note

You can request a Password Reset from

within the mobile application – this will

also reset your account details for IMS.Direct

Interpreter Portal.

Step 5

Enter your 'Username' and select 'Reset Password'.

Note

You will then receive an email to reset your password by following a link.

Note

If you are using IMS.Direct technology with another Language Service Provider you can use the app to manage your assignments with them.

Step 1

Enter the service provider name 'thebigword'.

Note

To log in to the application, use the

same credentials as your IMS.Direct Interpreter

Portal.

Note: If you have a passcode lock on your device you will not need to log in to the app each time you open it. If you do not have a passcode lock on your device, you will need to log in to this app each time your open it.



Non - availability

Allows you to input the times you are not available for interpreting assignments across all service types.

HOW TO NAVIGATE YOUR SCHEDULE:Once you have successfully logged in you will be presented with the Schedule view. This shows your current bookings.

Dashboard

Select this icon to view the Side Menu screen.

Confirmed Bookings This schedule view shows all of your confirmed upcoming bookings for all your work types.

Below is the Side Menu screen, this is another version of the Dashboard which can be accessed by swiping from the left

hand side of a phone screen to bring up a side menu bar with the same options. Swipe in and out to access the screen.

Log Out

Log out of the application.

Note

From this screen you can log out of the application.

Profile

Shows the key information that is held about you as a linguist (read only)

Status

Shows Telephone Interpreting status and allows you to update location.

Schedule

Select this icon to view your Schedule at any

time.

Open Offers

Select this icon to view any Open Offers you

have.



HOW TO VIEW YOUR SCHEDULE:

Step 1

To view your schedule select Schedule from the

Dashboard screen or Side Menu.

Note

A confirmed Booking is where you have

accepted a booking and the system has

generated timesheet for you. The Schedule view shows confirmed

bookings in date order and includes any non-

availability periods that have been added.

Step 2

You can select individual bookings to view more information from your Schedule view.

Step 3

You can review the booking details such as date, time, venue, language and instructions to prepare for your upcoming assignment .

Symbolises Face to face Interpreting assignments

Symbolises Video Remote Interpreting assignments

Symbolises Video On-site Interpreting assignments

Symbolises Telephone Interpreting assignments



HOW TO USE MAPS TO FIND APPOINTMENT LOCATIONS:

From the Schedule view, you can select an upcoming booking and use the maps function to direct you to the location.

Directions will be visible within the map to show the route that can be taken using your iPhones maps application (available

for Face to Face and On Site Video Remote Interpreting (VRI) bookings only).

Note

This application will connect with

your iPhone's maps application.

Step 4

Select 'GO' to start your journey.

Step 1

From the Schedule screen select the

booking you require directions for.

Step 2

Click the pin icon to open map view.

Step 3

Select your mode of transport.



HOW TO VIEW YOUR INTERPRETER PROFILE:

Your Interpreter Profile contains key information such as your photo ID, name, languages, contact

telephone numbers and your unique interpreter code. If any of the details need to be changed please contact

Linguist Recruitment directly by email.

Note

Provides full visibility of Interpreter Code and Languages you are mapped to. These are used to provide relevant offers of work.

Step 1

To view your interpreter profile select Profile

from the Dashboard screen or Side Menu.

Step 2

You can also reset your password from this screen by selecting 'Reset Password'. This will send a reset password link to your registered email address.

mailto:linguist%40thebigword.com?subject=



HOW TO MANAGE YOUR INTERPRETER OFFERS:

All new booking offers will be accessible within the mobile application. You can review new booking offer details to

determine if you want to accept or reject bookings. This enables you to continue receiving offers of new work whilst you

are on the move. These offers will also be visible for those that are logged into IMS .Direct Interpreter Portal.

Step 3

Read the booking details carefully to

ensure you can fulfill the booking.

Step 1

To view your interpreter offers select Offers from

the Dashboard screen or Side Menu.

Step 2

To view more details of a booking touch anywhere in the Booking field.

Note

Upon selecting a booking offer, you can view booking the key information such as dates, location, request types (Face to Face, TI, VRI) and specific instructions.

Step 4

To Accept or Decline select the relevant

button.

Step 5

You can filter the type of offers you see by selecting this filter symbol.

Step 6

Select the type of offers you would like to see.

https://thebigword.ims.direct/SingleSignOn/



HOW TO MANAGE YOUR AVAILABILITY:

You can add periods of time which you are unavailable to work; this will ensure no new offers of work are sent to you during

these unavailable times. You can manage non-availability against the different types of services you offer. For example, you

may make yourself unavailable for Face to Face bookings only but leave yourself available for Telephone Interpreting. You

can manage this time yourself through My IMS .Direct and within your online portal, IMS .Direct Interpreter Portal.

Note

A calendar view will open allowing you to select a date to edit availability.

Step 1

To manage your availability select Non-

Availability from the Dashboard or Side

Menu screen.

Note

The colour blocks signify dates which have existing bookings.

Step 2

Select, hold down and drag to highlight the dates you would like to make yourself

unavailable.

Step 3

Select the plus symbol to add non-availability to the highlight dates.

https://thebigword.ims.direct/SingleSignOn/



Note

Non-availability can be added, edited and

deleted at any time by opening the non-

availability period editing the details or

selecting delete .

Note: Service choices are defined as Face to Face Interpreting, Video Remote Interpreting, Telephone Interpreting and Video Remote Onsite Interpreting.

Step 5

Select the work type which you would like to be unavailable for (you

can select multiple work types).

Step 4

Enter a description of your non-availability

period.Step 6

Select the start and end dates to review your selected dates and enter specific times of your non-availability.

Step 7

Once happy with the details of your non-availability period, select 'Save'.



HOW TO SUBMIT YOUR TIMES:

For clients which allow assignment times to be submitted without uploading the timesheet, you can submit times through this

My IMS.Direct application or through your IMS.Direct Interpreter portal. Even when a timesheet is not required to submit times

you must always have a physical timesheet signed by the client to hand as this may be requested by us at any time. For clients

which do not allow assignment times to be submitted without a timesheet being uploaded, you will not be able to submit times

via this application. You should log in to your IMS.Direct Interpreter Portal to upload your scanned timesheet and submit your

times. If you are not sure which clients request a timesheet to be uploaded please contact Linguist Recruitment.

Step 1

Select Schedule from the Dashboard screen

or Side Menu.

Step 2

Find and select a Face to Face booking that requires confirmation after the assignment.

Step 3

Select 'Complete' to review your times.

Step 4

Edit the start and end dates according to your timesheet.

Step 5

If your client is using eTimehseets pass your screen to the client for them to enter in their Booking Pin on the screen to verify that they agree with the delivered times. If the client is not using eTimesheets, you can leave the booking pin field blank and continue ensuring you have a physical copy of the timesheet signed by the client.




Note

Lunch Break options will only appear on

the screen for clients that have an agreed

lunch break policy otherwise this box will

not appear. If unsure of policies please email the

Linguist Recruitment team.

Step 6

Once you are happy with the details of your booking, select 'Confirm' to initiate the authorisation process.

HOW TO SUBMIT YOUR TIMES:

Note: Some clients will not allow times to be submitted without a timesheet being uploaded. For these clients the app will not let you submit times. Please use your IMS.Direct Interpreter Portal.




HOW TO STORE YOUR CURRENT LOCATION:

To use the update my current location feature you need to enable the capability within the application. In the event that

there is in issue with a booking, this will provide your service provider with evidence that you were at the requested location.

How to enable your location finder:

Step 1

Open the Side Menu screen .

Step 2

Select 'Settings' .

Step 3Move this toggle to the right to enable location

services.

Step 4

Select 'OK' .

Note

You may need to update your phone settings to allow my IMS.Direct to recieve location information from your device.

Note: When location serivces are enabled the application will update your maps according to your current location. Location data allows you to receive location specific offers as well as offers from your home location.



Step 7

You have the option to enter in a description and select the

'Submit Location' button to capture the information.

Note

You will need to be connected to the internet in order for your phone to

save your current location.

Step 4

Confirmation will appear on screen once the location has successfully updated. Select 'OK' to complete this action.

Step 5Select 'Status' from the

dashboard screen or Side Menu .

Step 6

Select 'Update Location' .

HOW TO STORE YOUR CURRENT LOCATION:



HOW TO LOGIN INTO TELEPHONE INTERPRETING (TI):

This feature enables you to log yourself into the Telephone Interpreting (TI) system which makes you available for

receiving TI calls. The TI calls will come to the telephone number you have registered with Linguist Recruitment, if unsure

please contact Linguist Recruitment.

Step 2

Move the toggle to the right to be logged in for TI. Move the toggle to the left to log out (it will turn grey).

Step 3

Add the authorised telephone number within

this view (authorised means the number you

agreed to service all TI calls during your on

boarding).

Note: The addition of a new number is a feature that will be enabled shortly. Until this time, adding a new number will not change the number we call you on. You need to be using the telephone number we have on our system for you. If you are unsure please email Linguist Recruitment.

Step 1

Go to Status from the Dashboard screen or

Side Menu.

Step 4

Select 'Submit' to confirm your entry.





HOW TO MANAGE YOUR SETTINGS:

HOW TO ADJUST SCHEDULE RANGE:

Step 1

To adjust your schedule view, move the 'Display bookings for the past' and 'Display bookings

for the next' toggles left or right. This will

set the visable schedule range in your schedule

view.

Step 1

Open the Side Menu screen .

Step 2

Select 'Settings' .

Adjust Schedule Range allows you to set a range for the bookings you would like to see in your Schedule view. Move the slider left or right to adjust the display of bookings that are no more than 60 days old and 90 days ahead of time.



HOW TO MANAGE NOTIFICATIONS:

This feature enables you to manage receiving of SMS messages and how notifications appear on your device. For example, you could disable notifications and enable SMS or you could enable notifications to your device and switch off SMS messages being delivered to you. Notifications will remind you of upcoming bookings and notify you of new offers.

Step 1

Within Settings move the 'Device

Notifications' toggle to the right to enable push

notifications of SMS messages to your phone.

Step 2

Select 'OK' to receive notifications within your phone notification service. This is usually found by swiping down the top of your mobile screen, and a number count of new offers will appear within your device application view.

For Technical Support and Queries please contact Product Support.

http://support.thebigword.com



Tokyo

HamamatsuchoGeneral Building 2F

2-2-15 HamamatsuchoMinato-ku, Tokyo

T 105-0013T: +81 (0)3 4550 6551

The Hague

11th FloorKoningin JulianaPlein 10 2595 AA

T: +31 (0)70 891 8461

London

310 Hamilton HouseMabledon Place

4 Mabledon Pl, BloomsburyLondon, WC1H 9BB

T: +44 (0)2070 126 293

Milan

Galleria Vittorio Emanuele Via Mengoni 4

20121Italy

T: +39 02 30315324

Beijing

1209 HuapuInternational Plaza19 Chaoyangmen

Wai AvenueBeijing, China 100020

T: +86 (0)1065 802 501

New York

250 West 57th StreetSuite 420New YorkNY 10019

T: +1 (0)6467 708000

Helsinki

Luna House 12 BMannerheimintie

Helsinki 00100T: +358 (0)9 251 66 303

Düsseldorf

Konigsallee 6140215

DusseldorfT: +49 (0) 211 30122

Leeds (Headquarters)

Link Up HouseRing Road

Lower WortleyLeeds, LS12 6AB

T: +44 (0)8707 488 000

Our Global Offices

thebigword Group Ltd. | Registered in England & Wales, Company No. 05551907 Terms and Conditions | © thebigword 2017.

www.thebigword.com

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