mpay walet & mpay mastercard prepaid card user … · kyc process mpay walet & mpay...
TRANSCRIPT
REGISTRATION – MPAY WALET APP
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
Tap on Register Fill in all required details and tap Next
Key in Phone Number for verification
Key in 6-digit OTP code received via SMS and Continue
Create 6-digit Security PINRe-enter 6-digit Security PIN and
tap Confirm to complete registration
Registration successful. Tap OK to continue
Tap YES to start biometric set up
Fingerprint scanner for MPay Walet
Biometric setup successful. Tap OK
Registration done.
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STEP 5
STEP 9
STEP 1
STEP 6
STEP 10
STEP 2
STEP 7
STEP 11
STEP 3
STEP 8
STEP 4
KYC PROCESS
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
Take a photo of your IC or Passport
Upload photo, key in Mother’s Maiden name and Submit
File upload successful. Tap OK to complete
KYC to be approved within next working day after document
verification
Tap Add A New MPay Card Key in required details and continue
Create 6-digit MPay Mastercard PIN
Re-enter 6-digit MPay Mastercard PIN and tap Confirm to complete
registration
Card Enroll successful. Tap OK to continue
Card enrollment done.
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STEP 1
STEP 5
STEP 1
STEP 2
STEP 6
STEP 2
STEP 3
STEP 3
STEP 4
STEP 4
ENROLL MPAY MASTERCARD PREPAID CARD
ENROLL OTHER BANK CARDS
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
Tap Add a New Bank Card
RM3 will be charged to card for verification purpose. After verification success, RM3 will be added back to
MPay Balance account
Key in card details
Card Enroll successful
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STEP 1 STEP 2 STEP 3
STEP 4
EDIT CARD DESIGN
Tap your bank card Tap Edit Choose card design, key in card details and tap Update
STEP 1 STEP 2 STEP 3
EDIT CARD DESIGN
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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PAY WITH YOUR BANK CARD
REMOVE BANK CARD
Card Enroll successful
STEP 4
TOP UP MPAY WALET & MPAY MASTERCARD PREPAID CARD
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
Tap on MPay WALET or MPay Cards Select Top Up Tap FPX
Enter amount and tap Top Up
Key in required details and tap Proceed to FPX
Payment Gateway
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STEP 4
STEP 1
STEP 5
STEP 2 STEP 3
Tap Pay Merchant
Tap Remove
Enter 6-digit PIN to pay
Tap Yes to remove bank card
Merchant will scan your QR code. This QR will expire in
60 seconds
STEP 1
STEP 1
STEP 2
STEP 2
STEP 3
FUND TRANSFER TO OTHER ACCOUNT
Tap Transfer Tap To Other Account Select a card to make the transfer
Key in required details and tap Next *Can choose to enter recipient’s Mobile or
Account number
STEP 1 STEP 2 STEP 3 STEP 4
FUND TRANSFER TO OTHER ACCOUNT
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
Tap Transfer
Enter 6-digit Security PIN
Tap To Own Account
Fund Transfer successful
Select a card to make the transfer
Select which account to transfer
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STEP 1
STEP 5
STEP 2
STEP 6
STEP 3 STEP 4
FUND TRANSFER TO OWN ACCOUNT
Tap Transfer
Key in required details and tap Next
Tap Make P2P Transfer
Enter 6-digit Security PIN
Scan QR Code
Fund Transfer successful
Choose a card to make transfer
STEP 1
STEP 5
STEP 2
STEP 6
STEP 3
STEP 7
STEP 4
FUND TRANSFER TO FRIEND’S ACCOUNT
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
Key in required details and tap Next
Enter 6-digit Security PIN Fund Transfer Successful
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STEP 5 STEP 6 STEP 7
RECEIVE FUND FROM FRIEND’S ACCOUNT
Tap Receive Select a card to receive payment
QR Code generated
STEP 1 STEP 2 STEP 3
Sender Scan QR
STEP 4
Tap Transfer Tap To My Bank Account Tap Yes to enroll a CASA Account
Key in required details and tap Next
STEP 1 STEP 2 STEP 3 STEP 4
ENROLL CASA ACCOUNT
RECEIVE FUND FROM FRIEND’S ACCOUNT
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Fund Transfer successful
STEP 5
Tap Transfer Tap To My Bank Account Choose a CASA Account Choose a card to make transfer
STEP 1 STEP 2 STEP 3 STEP 4
FUND TRANSFER TO CASA ACCOUNT
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
Key in required details and tap Next
Enter 6-digit Security PIN Fund Transfer successful
STEP 5 STEP 6 STEP 7
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Take a photo of Bank Statement’s first page
Enter 6-digit Security PIN CASA Account successfully enrolled
Account will be activated upon KYC approval
STEP 5 STEP 6 STEP 7 STEP 8
PAYMENT – DISPLAY QR
Tap Pay Select a card to make payment
Enter 6-digit Security PIN QR Code generated
STEP 1 STEP 2 STEP 3 STEP 4
PAYMENT - SCAN QR
PAYMENT – DISPLAY QR
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Choose a card to make payment
Key in required details and tap Next
STEP 3 STEP 4
Tap Scan Scan QR
STEP 1 STEP 2
Scan your QR code
STEP 5
Payment Transfer Successful
Enter 6-digit Security PIN
STEP 6STEP 5
RECEIVE PAYMENT - DISPLAY QR
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Tap MPay Cards Tap Change PIN Enter current MPay Mastercard PIN
Create new MPay Mastercard PIN
STEP 1 STEP 2 STEP 3 STEP 4
CHANGE PIN FOR MPAY MASTERCARD PREPAID CARD
Tap Receive Select a card to receive payment
QR Code generated
STEP 1 STEP 2 STEP 3
Re-enter new MPay Mastercard PIN and tap Confirm
Change PIN success
STEP 5 STEP 6
CHECK BALANCE – MPAY MASTERCARD PREPAID CARD
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Tap MPay Cards Tap View History Posted tab displays transaction history for the past 3 months
STEP 1 STEP 2 STEP 3
CHECK BALANCE – MPAY WALET
Tap MPay Walet Tap View History Posted tab displays transaction history for the past 3 months
STEP 1 STEP 2 STEP 3
ENROLL QUICKASH ACCOUNT
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Tap Transfer
Enter 6-digit Security PIN
Tap To My Bank Account
Account will be activated upon KYC approval
Tap Add Bank Key in required details and tap Next
STEP 1
STEP 5
STEP 2
STEP 6
STEP 3 STEP 4
Tap ParcelPay Express
Tap Add Parcel List of Prohibited Item for your info. Tap
I Agree to continue
Tap Pick Up From
STEP 1 STEP 2 STEP 3 STEP 4
PARCELPAY EXPRESS
ENROLL QUICKASH ACCOUNT
Key in required details and tap Add
Tap Deliver To Key in required details and tap Add
Key in Parcel Details and tap Get Rate
STEP 5 STEP 6 STEP 7 STEP 8
PARCELPAY EXPRESS
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Check parcel details and tap Proceed
Review Pick Up and Deliver details then tap
Next to continue
You can choose to Pay Later or Pay Now
If Pay Later, your parcel will appear at Parcel List for
payment later
STEP 9 STEP 10 STEP 11 STEP 12
If Pay Now, choose a method to make
payment
Enter 6-digit Security PIN
STEP 13 STEP 14
MOBILE TOP UP
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Tap Mobile Top Up
Mobile Top Up successful
Select Product & Top Up Amount. Key in Mobile Number and tap Next
Choose a card to pay Enter your 6-digit Security PIN
STEP 1
STEP 5
STEP 2 STEP 3 STEP 4
PAY BILLS
Tap Pay Bills Select Type of Bill. Key in Bill Amount, Bill Number & Contact
Number. Tap Next to continue
Choose a card to pay Enter your 6-digit Security PIN
STEP 1 STEP 2 STEP 3 STEP 4
MOBILE TOP UP
Bill payment successful
STEP 5
Tap Deals Tap Promotion to view latest promo
Tap Deals to view all deals available in various categories
Select your deals and you can choose to Buy Now or Add to
Cart
STEP 1 STEP 2 STEP 3 STEP 4
DEALS
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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If select Buy Now, tap Pay to proceed
Choose method of payment Enter 6-digit Security PIN Purchase successful
STEP 5 STEP 6 STEP 7 STEP 8
DEALS
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Tap My Deals to view your purchases
Tap Redeem when you want to redeem your deals
Tap Pay if you would like to purchase the deals in your cart
Present your purchase details to the retailer
Tap Heart to view deals which you added to your Wish List
Tap Cart to view deals which you add to cart
STEP 9 STEP 10
STEP 13
STEP 11
STEP 14
STEP 12Tap WALET Services Tap BuyMalaysia Start shopping at
BuyMalaysia.com
STEP 1 STEP 2 STEP 3
BUY MALAYSIA
CASH WITHDRAWAL AT ATM
Enter MPay Mastercard Prepaid Card Pin number. Select Master /
Visa or Credit card
MaybankAMBANKCIMBCITIBANKHSBCAl Rajhi Bank
AFFINRHBUOBBSNHONG LEONGPUBLIC BANK
Bank IslamSTANDARD CHARTEREDOCBC
Enter withdraw amount Sample of successful ATM withdrawal slip
Cash Withdrawal Tested for the following Banks below:
STEP 1 STEP 2 STEP 3 STEP 4
RESET ACCOUNT
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Tap Reset Account Key in required details and tap Next
Key in 6-digit OTP code received via SMS and Continue
Create 6-digit Security PIN
STEP 1 STEP 2 STEP 3 STEP 4
Re-enter 6-digit Security PIN and tap Confirm to continue
Reset account successful. Tap OK
Tap YES to start biometric set up
Fingerprint scanner for MPay Walet
STEP 5 STEP 6 STEP 7 STEP 8
NOTIFICATIONS
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Biometric setup successful. Tap OK
Account successfully reset
STEP 9 STEP 10 Tap Profile Tap Settings Tap Enable/Disable Biometric Login
Tap Disable
STEP 1 STEP 2 STEP 3 STEP 4
DISABLE BIOMETRIC LOGIN
Tap Profile Tap Inbox
STEP 1 STEP 2
All Notifications are displayed Click on a message to view details
STEP 3 STEP 4
Enter 6-digit Security PIN Tap OK to confirm
STEP 5 STEP 6
ENABLE BIOMETRIC LOGIN
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Tap Profile Tap Settings
STEP 1 STEP 2
Tap Enable/Disable Biometric Login
Tap Enable
STEP 3 STEP 4
Enter 6-digit Security PIN Biometric setup successful. Tap OK to
complete
Scan fingerprint to enable Biometric Login
STEP 5 STEP 7STEP 6
Tap Profile
Select --> Bill Payment Select --> Press ‘Accept’(Note: this screen is about information disclosure).
Tap Customer Services Contact MPay Helpline at 1700-81-6729
STEP 1 STEP 2 STEP 3
STEP 1 STEP 2
TOP UP AT PUBLIC BANK CASH DEPOSIT MACHINE
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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STEPS TO TERMINATE / BLOCK MPAY MASTERCARD PREPAID CARD
Prepaid Services
Accept Reject
The information received from you will be disclosed tothe payee corporation for the purpose of effecting yourpayment.
Please press ‘’Accept’’ to proceed or press ‘’Reject’’ ifyou do not wish to continue.Loan Repayment
Cash Deposit
Bill Payment
Credit Card Payment/Debit Card Deposit
Please Select Transaction
MEMBER
Select --> Input ‘519’ and press Enter.(Note: The Payment Code for MPAY is assigned as ‘519’).
Advised the customer to input MPAY’s Account No and press Enter. Example:a) MPay Balance “636840******6774”b) MPay Mastercard Prepaid Card5253********8912”(Note: On this screen, this is the Reference 1 assigned. The touch on-screen keyboard will trigger and customer will use it to input MPAY’s Account No).
STEP 3 STEP 4
261 : AEON220 : ASTRO478 : BAYARAN SEWA KWSP504 : ELK-DESA438 : KOJADI - EDUCATION440 : KOJADI - MICRO CREDIT359 : KOJADI - SME LOAN441 : KOJADI - TUKAR/ATOM213 : MAXIS519 : MPAY515 : PARKSON CREDIT SB507 : PB TRUSTEE442 : PIVB
338 : SINCHEW516 : STEMLIFE BERHAD301 : SYABAS101 : TELEKOM106 : TM UNIFI362 : TNB (12 DIGITS ACCOUNT)511 : TOTAL SWISS MALAYSIA280 : TT DOTCOM353 : WILAYAH CREDIT326 : YTL COMMS
PLEASE KEY IN PAYMENT CODEAND PRESS ‘’ ENTER’’ : 519
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PLEASE KEY IN AND PRESS ‘’ ENTER’’ PAKAIAN HARI-HARI: ID NUMBERPB TRUSTEE: CUSTOMER NAMEKWSP: CUSTOMER NO.OTHER BILL:A/C NO.(NUMBERS ONLY)TOTAL SWISS:MEMBERSHIP NO.STEMLIFE:CHILD MOM/DAD’S NAME
Advised the customer to input the Reference 2 and press Enter. Example “Mobile Number”.(Note: On this screen, this is the Reference 1 assigned. The touch on-screen keyboard will trigger and customer will use it to input MPAY’s Reference 2).
Input amount and follow the guided complete transaction process onwards.
STEP 5 STEP 6
TOP UP AT PUBLIC BANK CASH DEPOSIT MACHINE
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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PLEASE KEY IN LOAN REFERENCE NOOR REFERENCE NO.AND THEN PRESS ‘’ ENTER’’
Please insert your cash into Cash Slot.Sila masukkan wang tunai ke dalam Slot Deposit.
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Previous
Main Menu
请将您的现金放入现金槽内
Advised the customer to input MPAY’s Account No and press Enter. Example:a) MPay Balance “636840******6774”b) MPay Mastercard Prepaid Card5253********8912”(Note: On this screen, this is the Reference 1 assigned. The touch on-screen keyboard will trigger and customer will use it to input MPAY’s Account No).
STEP 7 STEP 8
STEP 9
TOP UP AT PUBLIC BANK CASH DEPOSIT MACHINE
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Please confirm your transaction
Total amountPLEASE CONFIRM YOUR TRANSACTION
.........................................................................
<< YES NO >>
PAYMENT TO: 5191MPFFOR: RM50.00RE: 6368400000006762 IAN HAN
Transaction accepted
Please remember to take your card and advice
Add more cash
Yes
Refund
xxxx
0010
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500
50
INVEST
Tap Invest QuicKash mobile app launched. Login to your QuicKash account
and start invest
If you don’t have a QuicKash account, proceed to download the
app
STEP 1 STEP 2 STEP 3
BORROW
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Borrow QuicKredit loan application page launched. Fill in details and
apply for your loan
STEP 1 STEP 2
RECEIVE MONEY
REQUEST MONEY
Tap Receive Money Sender to scan your QR Code
STEP 1 STEP 4
Select Receive Money (Face to Face)
Select a card to Receive Money
STEP 2 STEP 3
DELETE A PENDING MONEY REQUEST YOU SENT
REQUEST MONEY
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Tap Receive Money
Request Money successful. Tap OK to continue
Key in details and tap Confirm
STEP 1
STEP 5
STEP 4
Select Send Request for Money
Your request Money will appear in Pending List
Select who you want to request money from. You can link to phone
book or enter phone number manually
STEP 2
STEP 6
STEP 3
Tap the request you want to delete
STEP 1
Tap Delete Request Delete Request Money successful.
STEP 2 STEP 3
RECEIVING A MONEY REQUEST FROM OTHERS
Tap Request list from Others
STEP 1
Key in details and tap Send Money
Select a card to Send Money Enter 6-digit Security PIN
STEP 2 STEP 3 STEP 3
RECEIVING A MONEY REQUEST FROM OTHERS
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Send Money successful. Tap OK to continue
STEP 5
History list shows all successful sent and received
request
Pending list shows all request sent and received that are in pending status
INFO
DONATE
PURCHASE VCN CARDTap Donate Choose a card to Make Donation
STEP 1 STEP 3STEP 2
Tap More Info to view details of NGO.Key in donate amount and tap Next
INSURANCE
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Enter 6-digit Security PIN
STEP 4
Donation successful. Tap OK to continue
STEP 5
Tap Insurance Choose a card to Purchase Insurance
STEP 1 STEP 3STEP 2
Tap Learn More to view details of Insurance Key in details and tap Next
Enter 6-digit Security PIN
Purchase Insurance successful. Tap OK to continue
STEP 4 STEP 5
Tap Add a New MPay Card
STEP 1
Select MPay Mastercard Virtual Card
Tap Next Choose a card to purchase the virtual card
STEP 2 STEP 3 STEP 4
PURCHASE VCN CARD
1700-81-MPAY (6729)MPAY WALET & MPAY MASTERCARD PREPAID CARD USER GUIDE
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Enter 6-digit Security PIN
STEP 5
Enroll Virtual Card successful. Tap OK to continue
STEP 6
TOP UP WITH CREDIT CARD
Tap on MPay WALET account
STEP 1
Select Top Up Select Credit Card Key in amount and tap Top Up
STEP 2 STEP 3 STEP 4
Proceed to Top Up at payment gateway
STEP 5