Moodle in the UK Civil Service

Agenda

System overview

Scalability

Enhancing the user experience

Working with GDS standards

Core competency frameworks

Reacting to policy changes

System overview

500,000 registered users

Audience includes all civil servants

Typically 500-1000 users logged into the site in office hours

All departments are represented

500 e-learning courses ,1,000 resources, hundreds of face-

to-face courses

System overview

Portal

Coaching Moodle

App

Coursebooker

MailChimp

GSA

Scalable to 500,000 staffFirewall

Load balancer

Web server 1 Web server 2 Web server 3 Web server 4

SAN storage

Db server 1 Db server 2

Enhancing the user experience

UX improved in phases

User interviews, persona

workshops, analytics data

Prototype a/b testing, click

tracking

Primary navigation

Course catalogue

Search interface

Find courses by role

Screen estate

Course ratings

Enhancing the user experience

GDS standards

https://www.gov.uk/service-manual/phases

User centred design principles

Continuous improvement - feedback and analytics driven

Iterative releases

Core competency frameworks

10 generic Civil Service competencies

Annual self-assessment tool (SAT)

Build personalised development plan

Feeds into 5-a-year training days

For past 6 months, users who completed the SAT:– completed 15% more learning activities– spent 28% more time engaged in learning

Reacting to policy changes

Questions