monthly performance report march 2012

Monthly Performance ReportU.S. Airlines

Flights during March 2012"

!!

Release Date: May 2, 2012!© 2012 Marks Systems Inc. All rights reserved.!

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Monthly Performance ReportU.S. Carriers, March 2012"

Section" Contents" Slide"

Introduction! Methodology! 4!

Glossary of Terms! Explanation of aviation terms used! 5!

Key Metrics! March 2012 By Carrier, Rankings! 6!

Airport Summaries! Top 5 Departures, Arrivals; Delay Programs! 10!

Airport Deep-Dive of the Month! Analysis for Portland (PDX)! 13!

Market Profile of the Month! Transcon market review! 15!

Individual Carrier Metrics! Summary & detail for individual carriers! 18!

3!

Contents"

To receive this report by email each month, please visit masflight.com"

Monthly Performance Report: March 2012"The masFlight Monthly Performance Report summarizes United States airline performance. !

"Differences from DOT ASQP (“On-Time”) Reports. We collect flight information for most scheduled carriers, including both “mainline” hub-and-spoke airlines and their regional affiliates. DOT’s on-time data reports differ from ours because:!"(1)  Some carriers are excluded from DOT reports. Only airline certificates with 1% or greater

share of scheduled-service domestic passenger revenue report on-time data to DOT. Many low fare and regional carriers are therefore excluded. Our report captures most of these carriers. !

(2)  Our report includes international flights by U.S. carriers. DOT includes only domestic flight operations in its report, since carriers do not report international flights."

(3)  DOT reports on-time performance by operating carrier, not by marketing carrier. For example, both United and Delta market regional flights that are operated by SkyWest. We report performance by operating carrier (e.g. SkyWest as a discrete entity) and by marketing carrier. !

(4)  DOT reports focus on on-time arrivals only. We focus on three operational statistics. “D15” performance is the percent of flights that depart the gate within 15 minutes of schedule. “A14” performance is the percent that arrive at the destination gate within 14 minutes of schedule. “CF” (or Completion Factor) is the percent of flights scheduled that arrive at their destination, net of cancellations and non-completed diversions. "

Introduction"

4!

Terms Used Italicized terms are the key definitions used !

Term" Definition"

CF% (Completion Factor)! The percent of flights scheduled that arrive at their destination!

D0%" Flights that depart from their origin by the scheduled departure time!

D15% (On-Time Departures)! Flights that depart from their origin within 15 minutes of the scheduled time!

A0%" Flights that arrive at their destination on or before scheduled arrival time!

A14% (On-Time Arrivals)! Flights that arrive at their destination within 14 minutes of schedule!

Gate Turn Time" The “on-gate” time between gate arrival and gate departure for a given aircraft!

Scheduled Gate Turn" Turn time defined by scheduled arrival to scheduled departure time!

Actual Gate Turn" Turn time defined by actual arrival to actual departure time!

Taxi-Out Time" Time from gate departure to runway takeoff!

Taxi-In Time" Time from runway landing to gate arrival!

Ground Delay Program" FAA delays for flights at departure airport for flights into a specific facility!

Definitions"

5!

U.S. Airline System Performance Metrics March 2012!

U.S. Airline Category"

Tracked Flights"

Departures" Arrivals"

Completed"CF%!

On Schedule"

D0%!On-time"

D15%"On Schedule"

A0%!On-time "A14%"

All U.S. Airlines" 741,794! 98.9%! 64.6%! 83.8%" 63.7%! 82.2%"

Mainline Airlines! 251,578! 99.3%! 63.5%! 85.0%" 63.4%! 82.7%"

Low Fare Airlines! 160,327! 99.6%! 60.3%! 84.7%" 64.8%! 84.1%"

Regionals ! 329,889! 98.2%! 67.6%! 82.5%" 63.0%! 80.5%"

All U.S. Airlines include all U.S. carriers tracked by masFlight!

Mainline Airlines include American, Alaska, Continental, Delta, Hawaiian, United, and US Airways!

Low Fare Airlines include JetBlue, AirTran, Frontier, Spirit and Southwest!

Regionals include Pinnacle, Colgan, Trans States, CommutAir, Compass, ASA, GoJet, PSA, American Eagle, Comair, SkyWest, Executive, Piedmont, Horizon, Chautauqua, Shuttle America, ExpressJet, Mesaba, Mesa, Republic and Air Wisconsin. "

Key Metrics"

6!

All Flights!

Key Metrics"

U.S. Carrier Summaries March 2012!

7!

Mainline Only! Regional Carriers!

(a) Mainline flights marketed by Continental and United are operated by United"Includes flights to, from and within North America only "

CF% = Completed Flights (not cancelled or diverted)!D15% = On-time Flight Departures!A14% = On-time Flight Arrivals!

Airline" Tracked" CF%" D15%" A14%"

American" 106,702" 98.5! 85.1! 82.6"

Alaska" 24,476" 99.0! 89.1! 86.8"

United" 169,900" 98.3! 76.9! 75.8"

Delta" 168,618" 99.2! 86.4! 84.5"

Frontier" 11,325" 99.4! 82.4! 80.1"

US Airways" 100,668" 98.8! 86.3! 83.0"

AirTran" 20,321" 99.7! 94.3! 90.9"

JetBlue" 22,901" 99.6! 82.0! 80.4"

Hawaiian" 6,432" 99.8! 94.3! 91.7"

Southwest" 98,554" 99.5! 84.3! 85.5"

Spirit" 6,689" 99.9! 78.3! 74.6"

Virgin America" 4,551" 99.5! 78.5! 78.4"

Tracked" CF%" D15%" A14%"

48,082" 98.4! 86.8! 84.3"

11,102" 98.5! 89.9! 88.9"

108,535" 97.6! 76.9! 75.6"

97,044" 98.7! 85.3! 83.7"

4,013" 98.4! 82.1! 79.0"

60,455" 98.3! 83.2! 80.1"

Tracked" CF%" D15%" A14%"

58,620" 98.6! 83.7! 81.3"

13,374" 99.5! 88.5! 85.1"

61,365" 99.4! 77.3! 76.3"

71,574" 99.8! 88.0! 85.6"

7,312" 99.9! 82.5! 80.7"

40,213" 99.5! 90.9! 87.3"

20,321" 99.7! 94.3! 90.9"

22,901" 99.6! 82.0! 80.4"

6,432" 99.8! 94.3! 91.7"

98,554" 99.5! 84.3! 85.5"

6,689" 99.9! 78.3! 74.6"

4,551" 99.5! 78.5! 78.4"

Top Ten Airlines by Marketing CarrierMarch 2012!

Arrivals at gate within 14 minutes of schedule (A14%)!Includes all flights marketed by the carrier: domestic, regional affiliate flying, and international operations.!

Excludes codeshare flights operated by other airlines. !

Key Metrics"

8!

Rank! Airline! On-Time Arrival Percentage!1! Hawaiian Airlines! 91.7%!2! AirTran Airways! 90.9%!3! Alaska Airlines! 86.8%!4! Southwest Airlines! 85.5%!5! Delta Airlines! 84.5%!6! US Airways! 83.0%!7! American Airlines! 82.6%!8! JetBlue Airways! 80.4%!9! Frontier Airlines! 80.1%!

10! Virgin America ! 78.4%!

Top Ten Airlines by Operating CarrierMarch 2012!

Arrivals at gate within 14 minutes of schedule (A14%)!Includes all flights operated by each carrier, including domestic and international operations to/from North America.!

Regional affiliate flying for different airlines is grouped under the regional airline.!

Key Metrics"

9!

Rank! Airline! On-Time Arrival Percentage!1! Hawaiian Airlines! 91.7%!2! AirTran Airways! 90.9%!3! Executive Airlines! 90.1%!4! Horizon Air! 89.3%!5! Compass Airlines! 89.1%!6! Mesa Airlines! 87.7%!7! US Airways! 87.3%!8! Delta Airlines! 85.6%!9! Southwest Airlines! 85.5%!

10! Alaska Airlines! 85.1%!

Best Performing Major Airports by Departure Performance March 2012 (All Flights)!

Worst Performing Major Airports by Departure Performance"March 2012 (All Flights)!

For definitions, see notes at beginning of presentation.!

Best & Worst Airports: Departures"

Airport" Flights From:" CF%" D0%" D15%"SLC" Salt Lake City! 99.5%! 73.5%! 89.9%"SEA" Seattle/Tacoma Int’l! 99.5%! 65.2%! 88.2%"MSP" Minneapolis/St. Paul! 99.5%! 75.6%! 88.2%"PHX" Phoenix Sky Harbor! 99.7%! 63.9%! 88.2%"TPA" Tampa Int’l! 99.8%! 68.8%! 87.6%"

Airport" Flights From:" CF%" D0%" D15%"IAH" George Bush Intercontinental! 98.5%! 44.2%! 72.8%"

EWR" Newark Liberty! 98.8%! 51.3%! 73.0%"SFO" San Francisco Int’l! 96.6%! 47.5%! 73.0%"ORD" Chicago O’Hare! 98.7%! 58.6%! 79.1%"IAD" Washington Dulles! 98.7%! 58.9%! 80.5%"

10!

Best Performing Major Airports by Arrival Performance March 2012 (All Flights)!

Airport" Flights To:" A0%" A14%"SLC" Salt Lake City! 70.7%! 89.4%"PHX" Phoenix Sky Harbor! 70.1%! 89.3%"MSP" Minneapolis St. Paul! 73.7%! 88.3%"BWI" Baltimore/Washington Int’l! 66.9%! 86.4%"DEN" Denver Int’l ! 69.4%! 86.4%"

Worst Performing Major Airports by Arrival Performance"March 2012 (All Flights)!

Airport" Flights To:" A0%" A14%"EWR" Newark Liberty! 49.1%! 67.6%"SFO" San Francisco Int’l! 53.7%! 70.0%"PHL" Philadelphia Int’l! 57.4%! 76.0%"IAH" George Bush Intercontinental! 55.9%! 76.5%"LGA" New York LaGuardia! 62.6%! 79.7%"

Best & Worst Airports: Arrivals"

11!For definitions, see notes at beginning of presentation.!

Ground Delay Programs Into Airports"

Days With Ground Delay Programs"March 2012 by Day of Month!

12!

" March 2012 by Day" !

" 1" 2" 3" 4" 5" 6" 7" 8" 9" 10" 11" 12" 13" 14" 15" 16" 17" 18" 19" 20" 21" 22" 23" 24" 25" 26" 27" 28" 29" 30" 31" TOTAL"

" Th" Fr" Sa" Su" Mo" Tu" We" Th" Fr" Sa" Su" Mo" Tu" We" Th" Fr" Sa" Su" Mo" Tu" We" Th" Fr" Sa" Su" Mo" Tu" We" Th" Fr" Sa" DAYS"EWR" 1" 1" " " " " 1" " " " " " 1" " 1" " " 1" " 1" " " " " " 1" " " " " 1" 9"ORD" " 1" " " " " 1" " " " " 1" 1" " 1" " " " " " " 1" 1" " " " " " " 1" " 8"PHL" 1" " 1" " " " 1" " " " " " " " 1" " " 1" " " " 1" " " 1" " " 1" " " " 8"CLT" " 1" " " " " " " " " " " " 1" " 1" " " 1" " " " 1" 1" " " " " " " " 6"

MDW" " " " " " " " " 1" " " 1" 1" " 1" " " " " " " " 1" " " " " " " 1" " 6"ATL" " 1" " " " " " " " " " " 1" " 1" " " " " " " 1" " " " " " " " " " 4"JFK" " " " " " " " " " " " " " " " " 1" " " " " 1" " " " " " 1" 1" " " 4"DCA" " " " " " " " " " " " " " " " " " " " " " 1" " 1" " " " 1" " " " 3"DTW" " " " " " " " " " " " " " " 1" " 1" " " " " " " " " " " " " 1" " 3"HOU" " " " " " " " " 1" " 1" " " " " " " " " 1" " " " " " " " " " " " 3"IAH" " " " " " " " " 1" " 1" " " " " " " " " 1" " " " " " " " " " " " 3"SFO" 1" " " " " " " " " 1" " " " 1" " " " " " " " " " " " " " " " " " 3"BWI" " " " " " " " " " " " " " " " " " " " " " " " 1" " " " 1" " " " 2"CLE" " " " " " " " " " " " " " " 1" " " 1" " " " " " " " " " " " " " 2"CVG" " 1" " " " " " " " " " " " " 1" " " " " " " " " " " " " " " " " 2"DAL" " " " " " " " 1" " " " " " " " " " " 1" " " " " " " " " " " " " 2"DFW" " " " " " " " 1" " " " " " " " " " " 1" " " " " " " " " " " " " 2"IAD" " " " " " " " " " " " " " " " " " " " " 1" " " " " " " 1" " " " 2"LAS" " " " " " 1" " " " " " " " " " " " " " " 1" " " " " " " " " " " 2"LGA" 1" " " " " " " " " " " " " " " " " " " 1" " " " " " " " " " " " 2"SAT" " " " " " " " " 1" " " " " " " " " " " " " " " " " " " " " " " 1"AUS" " " " " " " " " 1" " " " " " " " " " " " " " " " " " " " " " " 1"BNA" " " " " " " " " " " " " " " 1" " " " " " " " " " " " " " " " " 1"BOS" 1" " " " " " " " " " " " " " " " " " " " " " " " " " " " " " " 1"CZY" " " " " " " " " " " " " " " " " " " " 1" " " " " " " " " " " " 1"DEN" " " " " " " " " " " " " " " " " " " " " " " " " " 1" " " " " " 1"IND" " " " " " " " " " " " " 1" " " " " " " " " " " " " " " " " " " 1"LAX" " " " " " " " " " " " " " " " " " " " " " " " " 1" " " " " " " 1"MCO" " " " " " " " " " " " " " " " " " " " " " " " " " " " " " " 1" 1"MSP" " " " " " " " " " " " " " " " " " " 1" " " " " " " " " " " " " 1"SDF" " " " " " " " " " " " " " " " " " " " " " " 1" " " " " " " " " 1"SNA" " " " " " " " " " " " " " " " " " 1" " " " " " " " " " " " " " 1"TEB" " " " " " " " " 1" " " " " " " " " " " " " " " " " " " " " " " 1"YYZ" " " " " " " " " " " " " " " " " " " " 1" " " " " " " " " " " " 1" " 1" 2" 3" 4" 5" 6" 7" 8" 9" 10" 11" 12" 13" 14" 15" 16" 17" 18" 19" 20" 21" 22" 23" 24" 25" 26" 27" 28" 29" 30" 31" "

" " " " " " " " " " " " " " " " " " " " " " " " " " " " " " " " "

Airport of the Month: PDX"

By Category!PDX Departures! PDX Arrivals!

CF%! D0%! D15%" A0%! A14%"All Carriers Serving PDX" 99.5%! 69.3%! 89.9%" 68.5%! 86.8%"

Mainline Airlines" 99.6%! 75.3%! 90.6%" 66.4%! 83.7%"Low Fare Airlines" 99.8%! 62.0%! 89.3%" 65.4%! 85.3%"Regional Airlines " 99.3%! 68.3%! 89.8%" 69.5%! 89.4%"

Airport Deep-Dive of the Month: Portland International (PDX)"March 2012!

Marketing Carrier includes mainline and regional flights, excludes code shares! 13!

By Marketing Carrier! PDX Departures! PDX Arrivals!CF%! D0%! D15%" A0%! A14%"

Alaska" 99.5%! 70.8%! 90.6%" 71.4%! 90.1%"United" 99.3%! 67.0%! 87.8%" 63.5%! 81.8%"

Southwest" 99.7%! 60.8%! 90.1%" 72.5%! 88.7%"Delta" 100.0%! 82.0%! 93.0%" 67.1%! 83.8%"

US Airways" 98.2%! 82.0%! 91.0%" 63.9%! 87.0%"American" 97.6%! 69.7%! 86.6%" 51.7%! 74.2%"

Air Canada" 97.5%! 41.0%! 72.6%" 33.1%! 65.3%"Frontier" 100.0%! 66.4%! 89.9%" 55.9%! 83.1%"JetBlue" 100.0%! 71.1%! 82.9%" 58.4%! 76.6%"Spirit" 100.0%! 64.5%! 80.6%" 59.7%! 66.1%"

Hawaiian" 100.0%! 87.9%! 100.0%" 54.3%! 85.7%"

Portland Gate Turn Times"

Concourse " Scheduled Gate Turn"

Actual Gate Turn"

A" 63.9" 69.4"B" 82.4" 91.9"C" 48.5" 54.8"D" 63.6" 66.2"E" 48.9" 51.9"

Portland" 50.7 min" 55.9 min"

METHODOLOGY FOR GATE TURNS"

•  Identify valid gate turns by tracking inbound and outbound aircraft and gate assignments by flight number!

•  Exclude remain overnight (RON) and gates with two or more concurrent flight operations (e.g. non-jetway)!

ActualArrival"Time"

Sched.Arrival!Time!

Sched.Departure!

Time!

ActualDeparture"

Time"

9:50a! 10:00a! 10:45a! 11:00a!SCHEDULED GATE TURN (45 min)!

ACTUAL GATE TURN (70 min)"

EXAMPLE OF GATE TURN TIMES"

Airport of the Month: PDX"

14!

Airline" Scheduled Turn Time"

ActualTurn Time"

AA" 52.5! 55.0!AS" 71.2! 77.8!B6" 47.9! 50.5!DL" 66.1! 68.4!F9" 42.5! 46.7!NK" 42.0! 46.9!UA" 48.9! 51.9!US" 84.7! 83.6!WN" 32.1! 39.8!

Market Profile of the Month – Transcontinental Flights"Key Shuttle Transcon Market Performance - Westbound!

March 2012!

Key Shuttle Transcon Market Performance - Eastbound!March 2012 !

15!

Market Profile: Transcon Markets"

Route" CF%" D0%" D15%" A0%" A14%"JFK-SEA" 99.3%! 70.9%! 90.1%! 66.2%! 86.1%"JFK-SFO" 99.3%! 62.8%! 79.5%! 73.1%! 81.2%"JFK-LAX" 99.7%! 69.7%! 86.4%! 84.5%! 92.2%"BOS-SFO" 99.7%! 39.5%! 77.7%! 67.0%! 79.7%"BOS-LAX" 99.3%! 51.3%! 74.5%! 72.3%! 88.9%"

Route" CF%" D0%" D15%" A0%" A14%"SEA-JFK" 99.3%! 72.4%! 92.8%! 69.7%! 89.5%"SFO-JFK" 99.3%! 60.3%! 85.8%! 55.7%! 80.9%"LAX-JFK" 99.8%! 69.1%! 89.7%! 52.5%! 78.7%"SFO-BOS" 99.2%! 47.0%! 80.2%! 52.1%! 77.9%"LAX-BOS" 99.6%! 52.0%! 82.8%! 39.7%! 69.9%"

Market Profile of the Month – Transcon Markets (cont’d)"

A14% Performance from New York (JFK) to Los Angeles and San Francisco!March 2012!


On-Time Arrivals (A14%)" On-Time Arrivals (A14%)"

16!

91.6%

84.0%

96.6%

69.1%

91.9%

70.0%

90.3%

86.9%

90.4%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

LAX-‐JFK

JFK-‐LAX

VX UA DL B6 AA

79.5%

73.1%

63.6%

79.3%

88.0%

83.8%

81.3%

85.4%

84.2%

80.5%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

SFO-‐JFK

JFK-‐SFO

VX UA DL B6 AA

Market Profile of the Month – Transcon Markets (cont’d)"

A14% Performance from Boston (BOS) to Los Angeles and San Francisco!March 2012!


On-Time Arrivals (A14%)" On-Time Arrivals (A14%)"

17!

60.7%

83.3%

71.9%

91.2%

75.8%

100.0%

75.0%

84.1%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

LAX-‐BOS

BOS-‐LAX

VX UA B6 AA

80.7%

67.0%

73.4%

81.7%

84.1%

88.4%

0.0% 20.0% 40.0% 60.0% 80.0% 100.0%

SFO-‐BOS

BOS-‐SFO

VX UA B6

Hub Performance!

Performance by Aircraft Type!

Key Market Performance!Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

ATL" 99.9! 83.6! 94.0! 73.9! 90.7! 20.4!

MCO" 99.8! 83.2! 92.5! 73.1! 91.1! 15.5!

MKE" 99.2! 89.2! 94.6! 75.7! 91.0! 14.5!

BWI" 99.6! 89.0! 95.5! 75.5! 92.2! 15.6!

Family" CF%" D0%" D15%" A0%" A14%"

Boeing 717" 99.8! 87.9! 94.7! 75.0! 91.5!

Boeing 737" 99.6! 84.5! 93.3! 72.0! 89.3!

Route" CF%" D0%" D15%" A0%" A14%"

ATL-MCO" 99.7! 85.6! 95.0! 71.9! 92.8!

MCO-ATL" 99.7! 87.0! 94.7! 57.5! 88.1!

LGA-ATL" 98.5! 86.0! 92.4! 70.8! 85.2!

ATL-LGA" 98.9! 78.9! 89.8! 58.5! 79.6!

FLL-ATL" 99.6! 91.6! 95.4! 71.0! 90.3!

ATL-FLL" 100.0! 77.5! 93.2! 72.5! 91.1!

ATL-TPA" 100.0! 84.0! 93.2! 68.9! 90.3!

TPA-ATL" 99.5! 85.3! 92.6! 78.4! 90.2!

ATL-DCA" 99.5! 87.5! 96.7! 66.8! 93.5!

DCA-ATL" 99.5! 87.5! 94.0! 83.2! 90.8!

Individual Carrier Metrics"

AirTran Airways Operations Performance March 2012: 99.7% completed, 94.3% on-time departures, 90.9% on-time arrivals!

18!

AirTran Airways A14% and CF% by Day"

Individual Carrier Metrics"On-‐Time Arriv

als (A1

4) P

erfo

rman

ce

Com

pletion Factor %"

All Marketed Flights!

19!

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

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A14% CF%

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"DFW" 98.1! 61.6! 81.4! 70.2! 85.2! 15.5!ORD" 98.8! 69.6! 84.1! 72.1! 83.3! 17.3!MIA" 99.5! 60.7! 82.4! 70.2! 85.9! 17.1!LAX" 99.0! 73.2! 87.7! 71.8! 86.2! 17.9!LGA" 98.8! 82.0! 89.9! 73.3! 84.3! 25.1!JFK" 98.6! 72.2! 86.6! 69.9! 84.1! 25.2!

Family" CF%" D0%" D15%" A0%" A14%"Boeing 737" 98.6! 67.3! 85.0! 62.9! 82.1!Boeing 757" 99.1! 60.7! 80.6! 59.8! 79.0!Boeing 767" 99.3! 61.0! 79.8! 55.6! 74.3!Boeing 777" 99.9! 50.4! 82.9! 53.1! 72.9!

MD-80 Series" 98.2! 69.1! 84.7! 64.3! 83.4!ATR-72 Prop" 99.0! 84.1! 91.9! 72.2! 90.1!

CRJ-700" 98.7! 72.9! 84.2! 67.0! 81.3!ERJ-135/140/145" 98.2! 75.1! 86.9! 67.3! 84.4!

Operator" CF%" D0%" D15%" A0%" A14%"

American" 98.6! 66.0! 83.7! 62.2! 81.3!

American Eagle" 98.3! 74.6! 86.5! 68.0! 84.2!

Chautauqua" 98.2! 76.6! 86.2! 56.3! 80.1!

Executive" 99.0! 84.1! 91.9! 72.2! 90.1!

Hub Performance! Mainline & Express!

Performance by Aircraft Type!Route" CF%" D0%" D15%" A0%" A14%"

DFW-LAX" 98.0! 46.4! 77.8! 61.9! 77.9!LAX-DFW" 97.6! 63.9! 85.2! 46.1! 79.3!ORD-DFW" 97.8! 63.1! 83.3! 72.7! 84.3!DFW-ORD" 98.0! 57.7! 78.0! 68.3! 80.1!LGA-ORD" 98.0! 79.2! 86.2! 73.6! 84.7!AUS-DFW" 97.8! 80.4! 89.2! 76.6! 89.2!ORD-LGA" 98.3! 66.1! 79.9! 75.3! 84.6!DFW-AUS" 97.8! 63.9! 83.1! 58.7! 82.6!DFW-SAT" 97.8! 62.2! 81.9! 51.4! 79.5!SAT-DFW" 97.2! 74.9! 88.6! 67.1! 87.7!

Key Market Performance!


American Airlines Operations Performance March 2012: 98.5% completed, 85.1% on-time departures, 82.6% on-time arrivals!

20!

American Airlines A14% and CF% by Day"

Individual Carrier Metrics"O

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21!

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

3/1/12

3/2/12

3/3/12

3/4/12

3/5/12

3/6/12

3/7/12

3/8/12

3/9/12

3/10/12

3/11/12

3/12/12

3/13/12

3/14/12

3/15/12

3/16/12

3/17/12

3/18/12

3/19/12

3/20/12

3/21/12

3/22/12

3/23/12

3/24/12

3/25/12

3/26/12

3/27/12

3/28/12

3/29/12

3/30/12

3/31/12

A14% CF%

Alaska Airlines Operations Performance March 2012: 99.0% completed, 89.1% on-time departures, 86.8% on-time arrivals!


Performance by Aircraft Type! Key Market Performance!

Family" CF%" D0%" D15%" A0%" A14%"

Boeing 737" 99.7! 72.5! 88.5! 65.1! 84.9!

B737 Combi" 97.8! 76.7! 88.4! 71.7! 86.9!

CRJ-700" 98.9! 79.3! 91.9! 70.3! 90.4!

Q400" 98.7! 65.3! 90.0! 68.4! 89.3!

Saab 340" 87.5! 64.2! 78.8! 51.8! 63.9!

Operator" CF%" D0%" D15%" A0%" A14%"

Alaska" 99.5! 72.8! 88.5! 65.6! 85.1!

Horizon" 98.7! 65.3! 90.0! 68.4! 89.3!SkyWest" 98.9! 79.3! 91.9! 70.3! 90.4!PenAir" 87.5! 64.2! 78.8! 51.8! 63.9!

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

SEA" 99.5! 69.6! 90.5! 71.7! 89.2! 13.0!

PDX" 99.5! 70.8! 90.6! 71.4! 90.1! 10.2!

ANC" 98.1! 80.5! 91.0! 65.8! 84.2! 13.5!

Route" CF%" D0%" D15%" A0%" A14%"SEA-PDX" 99.5! 66.3! 92.5! 66.5! 91.9!PDX-SEA" 99.2! 67.7! 90.9! 75.0! 91.4!SEA-GEG" 97.5! 70.9! 91.9! 70.3! 91.5!GEG-SEA" 97.1! 71.7! 93.9! 66.1! 89.9!ANC-SEA" 100.0! 81.0! 91.7! 76.9! 93.9!SEA-ANC" 100.0! 63.3! 89.2! 58.6! 80.7!LAX-SEA" 99.7! 59.6! 81.7! 59.3! 82.9!SEA-LAX" 99.7! 73.3! 91.6! 48.1! 74.5!ANC-FAI" 99.2! 83.4! 90.9! 74.7! 88.8!LAS-SEA" 99.6! 74.6! 92.0! 77.7! 91.5!


22!

Alaska Airlines A14% and CF% by Day"


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23!

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

3/1/12

3/2/12

3/3/12

3/4/12

3/5/12

3/6/12

3/7/12

3/8/12

3/9/12

3/10/12

3/11/12

3/12/12

3/13/12

3/14/12

3/15/12

3/16/12

3/17/12

3/18/12

3/19/12

3/20/12

3/21/12

3/22/12

3/23/12

3/24/12

3/25/12

3/26/12

3/27/12

3/28/12

3/29/12

3/30/12

3/31/12

A14% CF%


Performance by Aircraft Type! Key Market Performance!Family" CF%" D0%" D15%" A0%" A14%"

Airbus 319/320" 99.6! 72.7! 88.9! 69.1! 86.9!Airbus 330" 99.6! 70.0! 87.8! 64.8! 81.0!Boeing 737" 99.9! 70.8! 90.4! 70.7! 88.3!Boeing 747" 99.7! 74.6! 87.0! 66.1! 82.4!Boeing 757" 99.9! 65.7! 86.1! 60.7! 83.1!Boeing 767" 99.4! 72.1! 89.1! 64.1! 82.9!Boeing 777" 99.8! 73.2! 90.0! 70.1! 84.4!CRJ Series" 98.7! 72.0! 84.5! 67.3! 83.2!

DC-9-50" 99.9! 69.5! 85.6! 66.4! 83.6!EMB-120" 97.9! 77.0! 88.3! 71.4! 86.9!

EMB-170/175" 98.8! 80.7! 90.5! 72.5! 87.5!ERJ-145" 98.5! 76.3! 88.2! 65.5! 83.6!MD-88" 99.8! 73.1! 89.2! 70.7! 87.9!MD-90" 99.6! 68.1! 84.5! 69.5! 85.2!

Operator" CF%" D0%" D15%" A0%" A14%"Delta" 99.8! 70.2! 88.0! 67.0! 85.6!

Pinnacle" 98.3! 72.4! 84.2! 68.1! 82.7!Atlantic Southeast" 99.2! 67.0! 79.9! 65.2! 79.8!

SkyWest" 98.8! 77.7! 90.5! 69.1! 88.3!Comair" 99.0! 74.3! 87.4! 68.4! 85.0!

Compass" 99.5! 80.9! 90.8! 74.5! 89.1!Shuttle America" 97.9! 80.4! 90.0! 69.9! 85.4!

Chautauqua" 98.5! 76.3! 88.2! 65.5! 83.6!GoJet" 97.2! 67.3! 77.7! 62.6! 76.6!

Route" CF%" D0%" D15%" A0%" A14%"MCO-ATL" 99.6! 75.5! 92.1! 66.6! 88.1!ATL-MCO" 100.0! 56.3! 86.5! 63.5! 86.7!ATL-DCA" 99.8! 64.5! 84.9! 63.8! 83.8!DCA-ATL" 99.6! 70.2! 89.5! 68.4! 86.8!ATL-LGA" 100.0! 59.0! 80.9! 53.4! 73.8!LGA-ATL" 99.8! 65.8! 85.9! 63.4! 82.6!DCA-LGA" 95.5! 93.1! 95.5! 73.5! 87.1!LGA-DCA" 95.3! 91.0! 97.0! 74.4! 93.3!ATL-FLL" 99.7! 51.8! 82.0! 65.2! 82.0!ATL-TPA" 100.0! 59.2! 84.1! 64.1! 86.6!


Delta Air Lines Operations Performance March 2012: 99.2% completed, 86.4% on-time departures, 84.5% on-time arrivals!

24!

Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"ATL" 99.7! 61.5! 81.3! 63.2! 83.3! 20.0!DTW" 98.9! 67.7! 83.1! 69.5! 85.4! 19.5!MSP" 99.6! 76.6! 88.6! 76.0! 89.6! 18.0!SLC" 99.6! 76.5! 90.6! 73.3! 91.3! 18.6!JFK" 99.3! 70.0! 85.1! 65.1! 81.8! 29.0!LGA" 98.5! 75.2! 88.4! 66.9! 83.6! 27.3!MEM" 99.0! 76.6! 87.8! 74.5! 88.1! 16.7!CVG" 99.3! 72.8! 86.1! 71.6! 85.9! 14.5!

Delta Air Lines A14% and CF% by Day"


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25!

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

3/1/12

3/2/12

3/3/12

3/4/12

3/5/12

3/6/12

3/7/12

3/8/12

3/9/12

3/10/12

3/11/12

3/12/12

3/13/12

3/14/12

3/15/12

3/16/12

3/17/12

3/18/12

3/19/12

3/20/12

3/21/12

3/22/12

3/23/12

3/24/12

3/25/12

3/26/12

3/27/12

3/28/12

3/29/12

3/30/12

3/31/12

A14% CF%


Performance by Aircraft Type! Key Market Performance!

Family" CF%" D0%" D15%" A0%" A14%"

A318/319/320" 100.0! 56.2! 82.5! 56.8! 80.7!

Q400" 97.5! 62.9! 82.9! 53.8! 79.5!

EMB-170/190" 99.1! 62.3! 80.8! 56.0! 77.8!

ERJ-135" 96.5! 72.4! 85.8! 59.6! 82.6!


DEN" 99.8! 52.1! 80.5! 63.9! 85.0! 12.7!

MKE" 98.4! 63.9! 82.6! 54.0! 77.7! 14.2!

MCI" 99.3! 52.5! 75.8! 49.0! 72.9! 12.7!

Route" CF%" D0%" D15%" A0%" A14%"DEN-LAS" 100.0! 47.2! 80.1! 58.0! 82.4!LAS-DEN" 100.0! 66.5! 87.5! 55.7! 83.5!COS-DEN" 98.1! 74.7! 88.0! 68.4! 87.3!DEN-COS" 98.1! 60.8! 81.6! 60.8! 80.4!DEN-LAX" 100.0! 51.3! 81.8! 55.2! 76.6!LAX-DEN" 100.0! 52.3! 81.0! 37.3! 77.1!SLC-DEN" 100.0! 66.4! 85.2! 61.7! 83.9!DEN-SLC" 100.0! 52.3! 80.5! 65.1! 81.9!DEN-PHX" 100.0! 43.8! 79.2! 52.8! 78.5!PHX-DEN" 100.0! 55.6! 83.3! 54.2! 83.3!

Operator" CF%" D0%" D15%" A0%" A14%"

Frontier" 100.0! 56.2! 82.5! 56.8! 80.7!

Republic" 98.9! 62.4! 81.2! 55.7! 78.0!

Chautauqua" 96.5! 72.4! 85.8! 59.6! 82.6!


Frontier Airlines Operations Performance March 2012: 99.4% completed, 82.4% on-time departures, 80.1% on-time arrivals!

26!

Frontier Airlines A14% and CF% by Day"


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27!

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

3/1/12

3/2/12

3/3/12

3/4/12

3/5/12

3/6/12

3/7/12

3/8/12

3/9/12

3/10/12

3/11/12

3/12/12

3/13/12

3/14/12

3/15/12

3/16/12

3/17/12

3/18/12

3/19/12

3/20/12

3/21/12

3/22/12

3/23/12

3/24/12

3/25/12

3/26/12

3/27/12

3/28/12

3/29/12

3/30/12

3/31/12

A14% CF%

Focus City Performance!


Key Market Performance!Airport" CF%" D0%" D15%" A0%" A14%" Taxi-Out"

JFK" 99.8! 62.0! 81.9! 57.3! 79.5! 22.7!

BOS" 100.0! 58.8! 80.5! 58.1! 79.5! 18.6!

MCO" 99.8! 64.4! 81.7! 69.2! 83.2! 17.1!

FLL" 99.8! 64.4! 80.2! 64.4! 80.9! 18.2!

SJU" 98.7! 54.2! 78.2! 54.1! 77.5! 17.2!

LGB" 98.6! 61.9! 79.9! 70.2! 85.2! 13.6!

Family" CF%" D0%" D15%" A0%" A14%"

Airbus A320" 99.7! 63.4! 83.1! 61.1! 81.2!

EMB-190" 99.6! 66.2! 80.1! 62.2! 78.9!

Route" CF%" D0%" D15%" A0%" A14%"

FLL-JFK" 100.0! 60.1! 80.6! 47.8! 78.3!

JFK-FLL" 99.7! 59.7! 81.2! 68.2! 82.9!

MCO-JFK" 99.7! 70.2! 85.4! 46.3! 82.2!

JFK-MCO" 100.0! 57.7! 81.3! 73.2! 86.8!

BOS-FLL" 100.0! 55.6! 81.0! 69.0! 82.3!

JFK-PBI" 100.0! 59.7! 83.1! 75.4! 87.1!

FLL-BOS" 99.6! 67.2! 83.8! 49.4! 78.5!

PBI-JFK" 100.0! 71.0! 84.7! 53.6! 83.9!

JFK-BUF" 97.7! 54.7! 81.1! 65.6! 81.1!

BOS-MCO" 100.0! 56.7! 85.7! 69.6! 83.4!


JetBlue Airways Operations Performance March 2012: 99.6% completed, 82.0% on-time departures, 80.4% on-time arrivals!

28!

JetBlue Airways A14% and CF% by Day"


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29!

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

3/1/12

3/2/12

3/3/12

3/4/12

3/5/12

3/6/12

3/7/12

3/8/12

3/9/12

3/10/12

3/11/12

3/12/12

3/13/12

3/14/12

3/15/12

3/16/12

3/17/12

3/18/12

3/19/12

3/20/12

3/21/12

3/22/12

3/23/12

3/24/12

3/25/12

3/26/12

3/27/12

3/28/12

3/29/12

3/30/12

3/31/12

A14% CF%




Route" CF%" D0%" D15%" A0%" A14%"

DAL-HOU" 95.8! 41.9! 82.5! 61.4! 83.3!

HOU-DAL" 96.2! 43.4! 79.1! 56.8! 79.9!

OAK-BUR" 98.3! 52.6! 88.5! 68.2! 89.7!

BUR-OAK" 96.6! 73.3! 92.6! 78.4! 94.4!

SAT-DAL" 100.0! 61.2! 86.5! 70.3! 88.3!

LAS-PHX" 99.0! 45.1! 80.7! 57.6! 82.3!

DAL-SAT" 99.7! 44.4! 82.2! 55.0! 81.1!

PHX-LAS" 99.2! 57.2! 88.0! 70.5! 90.3!

LAX-OAK" 98.6! 57.5! 89.0! 65.7! 90.4!

OAK-SAN" 98.3! 40.6! 84.4! 53.4! 82.7!


Southwest Airlines Operations Performance March 2012: 99.5% completed, 84.3% on-time departures, 85.5% on-time arrivals!

30!


MDW" 99.8! 47.2! 79.6! 67.3! 86.2! 11.4!

LAS" 99.3! 50.9! 84.3! 73.5! 89.3! 13.2!

BWI" 99.8! 48.6! 81.6! 66.8! 87.2! 12.0!

PHX" 99.8! 46.5! 83.8! 70.8! 89.0! 11.0!

DEN" 99.8! 49.4! 81.6! 71.7! 88.3! 11.9!

DAL" 98.8! 43.4! 81.8! 65.4! 84.7! 9.6!

Family" CF%" D0%" D15%" A0%" A14%"

733" 99.3! 50.4! 81.8! 62.0! 82.7!

735" 99.8! 48.7! 81.9! 60.9! 83.3!

73G" 99.5! 56.3! 85.6! 68.7! 87.0!

Southwest Airlines A14% and CF% by Day"


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pletion Factor %"


31!

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

3/1/12

3/2/12

3/3/12

3/4/12

3/5/12

3/6/12

3/7/12

3/8/12

3/9/12

3/10/12

3/11/12

3/12/12

3/13/12

3/14/12

3/15/12

3/16/12

3/17/12

3/18/12

3/19/12

3/20/12

3/21/12

3/22/12

3/23/12

3/24/12

3/25/12

3/26/12

3/27/12

3/28/12

3/29/12

3/30/12

3/31/12

A14% CF%




Route" D0%" D15%" A0%" A14%"

LAS-LAX" 64.5! 82.3! 62.1! 78.2!

FLL-LGA" 53.2! 72.6! 37.1! 62.9!

LAX-LAS" 75.0! 83.1! 72.6! 80.6!

LGA-FLL" 61.0! 75.6! 58.5! 72.4!

LAS-ORD" 62.7! 72.9! 42.7! 60.7!

ORD-LAS" 44.1! 66.1! 64.1! 73.5!

FLL-ORD" 45.5! 60.7! 35.1! 56.8!

ORD-FLL" 50.9! 67.9! 53.6! 71.8!

DTW-LAS" 72.0! 85.0! 65.4! 78.5!

LAS-DTW" 74.8! 87.9! 22.9! 63.8!


Spirit Airlines Operations Performance March 2012: 78.3% on-time departures, 74.6% on-time arrivals!

32!

Airport" D0%" D15%" A0%" A14%" Taxi-Out"

FLL" 59.2! 75.3! 58.0! 76.1! 17.0!

ORD" 52.0! 67.4! 46.1! 63.7! 16.0!

DTW" 70.1! 81.7! 42.6! 70.1! 13.8!

Family" D0%" D15%" A0%" A14%"

319" 65.1! 78.4! 55.6! 74.4!

320" 62.5! 77.4! 55.6! 74.6!

321" 64.0! 82.9! 54.0! 77.3!

Spirit Airlines A14% and CF% by Day"


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33!

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

3/1/12

3/2/12

3/3/12

3/4/12

3/5/12

3/6/12

3/7/12

3/8/12

3/9/12

3/10/12

3/11/12

3/12/12

3/13/12

3/14/12

3/15/12

3/16/12

3/17/12

3/18/12

3/19/12

3/20/12

3/21/12

3/22/12

3/23/12

3/24/12

3/25/12

3/26/12

3/27/12

3/28/12

3/29/12

3/30/12

3/31/12

A14%


Performance by Aircraft Type!Key Market Performance!


ORD" 97.6! 64.6! 82.4! 69.0! 83.9! 17.5 min!

DEN" 97.1! 62.1! 83.9! 66.6! 84.9! 16.8 min!

SFO" 98.8! 60.3! 80.3! 64.9! 80.4! 17.9 min!

IAD" 98.7! 71.6! 85.8! 73.3! 86.4! 17.8 min!

LAX" 99.1! 67.7! 87.4! 65.2! 85.7! 16.9 min!

Family" CF%" D0%" D15%" A0%" A14%"A319/320" 98.5! 66.8! 85.1! 66.7! 83.5!

Airbus A330*" 100.0! 56.3! 87.5! 81.3! 84.4!Boeing 747" 98.9! 53.8! 80.4! 59.8! 76.4!Boeing 757" 99.5! 59.8! 87.1! 70.7! 86.7!Boeing 767" 98.5! 64.2! 85.5! 69.1! 84.6!Boeing 777" 98.1! 59.5! 83.3! 57.3! 75.6!

CRJ-200/700" 97.4! 71.6! 85.5! 65.8! 83.6!Dash-8-200" 99.2! 81.9! 91.2! 78.1! 89.9!

EMB-120" 97.7! 64.4! 80.9! 59.7! 80.1!EMB-170" 97.7! 71.7! 85.8! 58.1! 79.5!ERJ-145" 97.0! 67.4! 82.7! 67.8! 82.1!Saab 340" 97.8! 82.3! 88.1! 76.4! 85.9!

Operator" CF%" D0%" D15%" A0%" A14%"SkyWest" 97.5! 68.5! 84.3! 62.8! 82.6!United" 98.8! 64.0! 85.4! 67.0! 83.7!

ExpressJet" 96.7! 66.8! 82.0! 67.4! 81.4!Shuttle America" 97.7! 71.7! 85.8! 58.1! 79.5!

GoJet" 97.4! 75.2! 85.6! 66.1! 82.5!Mesa" 98.4! 78.6! 89.1! 75.7! 88.5!

Colgan" 98.1! 82.2! 88.8! 76.8! 86.9!Trans States" 98.5! 70.1! 85.1! 69.8! 84.7!

Atlantic Southeast" 96.6! 70.7! 80.6! 67.1! 80.9!Aer Lingus" 100.0! 56.3! 87.5! 81.3! 84.4!

Route" CF%" D0%" D15%" A0%" A14%"SFO-LAX" 97.4! 33.4! 67.2! 36.9! 61.4!LGA-ORD" 95.7! 67.1! 86.2! 68.1! 82.9!SFO-ORD" 99.3! 24.2! 67.9! 42.6! 69.1!LAX-SFO" 97.4! 28.0! 64.1! 41.4! 61.0!ORD-SFO" 98.3! 25.7! 61.0! 50.7! 69.4!ORD-LGA" 96.4! 43.8! 71.3! 44.6! 66.0!ORD-EWR" 98.3! 42.9! 76.1! 49.0! 75.5!EWR-ORD" 98.3! 56.7! 82.1! 64.7! 81.1!DCA-ORD" 97.3! 60.2! 82.9! 64.9! 79.0!ORD-DCA" 97.8! 54.3! 76.6! 49.9! 72.2!


United Airlines Operations Performance March 2012: 98.3% completed, 76.9% on-time departures, 75.8% on-time arrivals!

34!* A330 Operated by Aer Lingus IAD-MAD!

United Airlines A14% and CF% by Day"


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35!

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

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3/2/12

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A14% CF%


Performance by Aircraft Type! Key Market Performance!Family" CF%" D0%" D15%" A0%" A14%"

Airbus A319/320/321" 99.5! 75.4! 91.1! 68.1! 87.4!Airbus A330" 99.6! 79.0! 89.9! 67.1! 81.9!Boeing 737" 99.7! 71.0! 89.8! 67.9! 87.1!Boeing 757" 99.6! 76.0! 92.1! 70.8! 88.2!Boeing 767" 99.4! 67.1! 86.8! 63.4! 76.9!CRJ Series" 98.4! 67.4! 83.1! 58.9! 80.0!

Dash 8-100/300" 97.1! 61.7! 80.4! 63.8! 79.2!EMB-170/175/190" 99.0! 78.3! 88.0! 63.7! 83.1!

ERJ-145" 98.4! 64.4! 81.0! 58.2! 77.3!Saab 340" 97.4! 85.0! 89.1! 76.8! 86.4!

Operator" CF%" D0%" D15%" A0%" A14%"US Airways" 99.5! 75.2! 90.9! 68.7! 87.3!

Air Wisconsin " 97.9! 59.6! 76.1! 51.2! 71.9!PSA Airlines" 98.3! 67.4! 86.0! 61.2! 83.7!

Republic" 99.1! 76.9! 87.0! 60.3! 81.5!Piedmont" 97.1! 59.7! 79.4! 62.4! 78.2!

Mesa" 99.2! 79.5! 90.7! 72.9! 89.4!Chautauqua" 99.4! 80.3! 91.0! 59.2! 87.7!Trans States" 98.2! 59.9! 79.6! 52.8! 74.6!

Colgan" 98.8! 71.9! 83.3! 67.1! 81.6!

Route" CF%" D0%" D15%" A0%" A14%"PHL-LGA" 97.6! 53.1! 71.5! 44.9! 63.0!LGA-PHL" 96.7! 53.3! 75.8! 54.2! 70.6!PHL-BOS" 99.4! 76.9! 88.3! 73.4! 89.7!BOS-PHL" 99.6! 85.4! 93.0! 75.3! 89.5!DCA-LGA" 95.9! 82.7! 92.7! 66.4! 87.0!LGA-DCA" 95.9! 87.5! 93.2! 72.4! 88.5!BOS-LGA" 96.8! 92.2! 95.0! 79.9! 91.5!LGA-BOS" 96.6! 92.2! 96.7! 82.9! 93.2!DCA-BOS" 98.7! 80.9! 92.1! 74.8! 88.5!BOS-DCA" 98.7! 87.0! 92.6! 81.9! 91.6!


US Airways Operations Performance March 2012: 98.8% completed, 86.3% on-time departures, 83.0% on-time arrivals!

36!


CLT" 99.1! 68.9! 87.3! 66.5! 86.2! 18.6!

PHL" 98.8! 63.8! 80.3! 57.7! 76.3! 20.0!

PHX" 99.8! 73.7! 91.3! 73.0! 92.0! 18.6!

DCA" 98.7! 58.5! 83.4! 64.9! 84.2! 17.9!

US Airways A14% and CF% by Day"


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37!

90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

50.0%

55.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

90.0%

95.0%

100.0%

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A14% CF%





SFO" 99.5! 60.3! 81.2! 61.3! 74.7! 14.5!

LAX" 99.9! 54.8! 80.5! 63.1! 83.5! 12.5!

JFK" 100.0! 52.5! 76.6! 48.3! 77.9! 21.6!

BOS" 100.0! 50.3! 73.2! 55.9! 80.3! 18.3!

Route" CF%" D0%" D15%" A0%" A14%"

SFO-LAS" 98.7! 62.9! 81.2! 59.8! 79.9!

LAX-SFO" 99.6! 47.8! 66.4! 55.7! 67.0!

LAS-SFO" 98.3! 54.9! 69.0! 52.9! 71.6!

SFO-LAX" 99.6! 58.4! 76.2! 47.2! 72.7!

LAX-JFK" 100.0! 55.1! 84.8! 46.6! 74.5!

JFK-LAX" 100.0! 48.4! 78.8! 81.0! 92.9!

JFK-SFO" 100.0! 52.3! 71.1! 72.5! 80.5!

SFO-JFK" 100.0! 59.2! 85.5! 51.3! 84.2!

SEA-SFO" 97.5! 46.5! 69.3! 42.1! 71.1!

SAN-SFO" 98.3! 38.1! 59.3! 50.0! 62.7!


Virgin America Operations Performance March 2012: 99.5% completed, 78.5% on-time departures, 78.4% on-time arrivals!

38!

Family" CF%" D0%" D15%" A0%" A14%"

319" 99.3! 62.5! 79.6! 60.1! 79.2!

320" 99.6! 53.6! 78.2! 56.9! 78.2!

Virgin America A14% and CF% by Day"


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90.0%

92.0%

94.0%

96.0%

98.0%

100.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

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A14% CF%

Notes & Methods"

Methodology. masFlight operations data is collected from various operational and schedule providers and matched using proprietary algorithms. Data sources include flight, schedule and aircraft position data obtained from airlines, purchased from third-party commercial vendors, and collected from real-time information feeds from the Federal Aviation Administration, NOAA and other government sources. !!Legal Terms of Use. You may not sell, sublicense, transfer, reverse engineer, distribute or otherwise alter any part of masFlight Daily Reports without prior approval from Marks Systems Inc. You may not utilize masFlight data for any aviation, commercial, operational, law enforcement, or judicial activity that relies on the accuracy, availability, or validity of the data or summaries provided, including for any passenger rights claims actions such as those under DOT Part 259 or EU Regulation 261/2004.!!masFlight is a registered trademark of Marks Systems Inc.!Copyright 2012 Marks Systems Inc., masflight.com, All Rights Reserved!!For more information, please contact:!Edmund Otubuah"Director of Aviation Products"[email protected]!

40!

Methodology"

We host, normalize, link and expose big data to users worldwide. Our vertical market solutions feature easy-to-use self-service tools. masFlight is our aviation platform focused on airlines, airports, and analysts.!

About Marks Systems"

Marks Systems provides integrated data warehousing and analysis applications for vertical markets.!!Marks Systems provides a core platform of climate, geography, population demographics, transportation/logistics, energy, and other official and commercial data sets that can be easily referenced and incorporated into other applications.!!We provide advanced query tools that can search, link, validate and present information, either through our hosted web/tablet applications, masXML, our web services interface, or our SQL hosting service.!!With extensive backgrounds in enterprise software, data warehousing, and analysis tools, our team knows validation, optimization and interface design. We set out to build a flexible, scalable solution for warehousing and linking diverse data sets by leveraging cloud infrastructure.!

Marks Systems is a privately held company based in the Washington, DC area."!!Marks Systems Inc.!4833 Rugby Avenue!Suite 301!Bethesda, MD 20814!(888) 809-2750 Toll-Free!!MarksSystems.com!!Press Contact:"[email protected]!!!

41!

monthly performance report march 2012

Documents

time time

time performance

gate time

scheduled time

time reports

arrival time

time cf

scheduled departure