mof update community design
DESCRIPTION
MOF Update Community Design. Meeting #6 Operations & Support. MOF Life Cycle Phase: Operations and Support. Goal – Operate, maintain, and support existing IT services in line with SLA targets Roles involved (Operations) Operations Manager Monitoring Manager Scheduling Manager - PowerPoint PPT PresentationTRANSCRIPT
MOF Update Community Design
Meeting #6 Operations & Support
MOF Life Cycle Phase:Operations and Support
Goal – Operate, maintain, and support existing IT services in line with SLA targetsRoles involved (Operations)
Operations ManagerMonitoring ManagerScheduling ManagerTechnology Area ManagerAdministratorOperator
Roles involved (Support) Service Desk ManagerProblem ManagerProblem AnalystIncident ManagerIncident ResolverCall Handler
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Operational SMFs
Operating Quadrant:Systems AdministrationService Monitoring & ControlJob SchedulingStorage ManagementDirectory Service AdministrationNetwork Administration
Security Administration
Operational SMFs:Operations ManagementService Monitoring & ControlJob Scheduling
Moved into Governance and Improvement
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Operations Management SMFObjectives:
Provide modeling based questions that helps people identify the necessary work instructionsHelp the Operations Manager organize the execution of planned (daily, weekly, monthly) workOffer guidance around controlling the work performed
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Exhibits: Technology specific work instructions
Questions for Community
What do you think about the proposed consolidation of the Operating Quadrant SMFs?
What specific technology work instructions would you find most useful (a prioritized list)?
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Provide Feedback and Input
Send your ideas, thoughts, and feedback to: [email protected]. Comment and Discuss on the Team Blog at: http://blogs.technet.com/mof
Share the Blog with your customers, peers, and partners.
Let us know what would make MOF usable for YOU!
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