Download - MOF Update Community Design
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MOF Update Community Design
Meeting #6 Operations & Support
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MOF Life Cycle Phase:Operations and Support
Goal – Operate, maintain, and support existing IT services in line with SLA targetsRoles involved (Operations)
Operations ManagerMonitoring ManagerScheduling ManagerTechnology Area ManagerAdministratorOperator
Roles involved (Support) Service Desk ManagerProblem ManagerProblem AnalystIncident ManagerIncident ResolverCall Handler
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Operational SMFs
Operating Quadrant:Systems AdministrationService Monitoring & ControlJob SchedulingStorage ManagementDirectory Service AdministrationNetwork Administration
Security Administration
Operational SMFs:Operations ManagementService Monitoring & ControlJob Scheduling
Moved into Governance and Improvement
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Operations Management SMFObjectives:
Provide modeling based questions that helps people identify the necessary work instructionsHelp the Operations Manager organize the execution of planned (daily, weekly, monthly) workOffer guidance around controlling the work performed
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Exhibits: Technology specific work instructions
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Questions for Community
What do you think about the proposed consolidation of the Operating Quadrant SMFs?
What specific technology work instructions would you find most useful (a prioritized list)?
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Provide Feedback and Input
Send your ideas, thoughts, and feedback to: [email protected]. Comment and Discuss on the Team Blog at: http://blogs.technet.com/mof
Share the Blog with your customers, peers, and partners.
Let us know what would make MOF usable for YOU!
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