mobile solutions in travel industry: make guests your brand ambassadors
TRANSCRIPT
MOBILE SOLUTIONS IN TRAVEL INDUSTRY: MAKE GUESTS YOUR BRAND AMBASSADORS
By: Sabina Golob, Voyego Division
FACT #1
Every amazing journey is a story waiGng to be told.
But...
There are 2 important aspects: how your hotel guests talk about their experiences and through which channel. You can influence both – with features of modern travel.
FACT #2
It's a maTer of your services how your guests value their experience. Guests appreciate the quality of service they get and are oVen very criGcal about it, commenGng on every detail and angle of the service.
FACT #3
A good service is the foundaGon of a good travel experience. It’s crucial to encourage your guests to share their experience with their friends and family.
FACT #4
Making guests feel important is a surefire way to keep them interested in your property. People who feel appreciated and valued are much more likely to come back in the future.
FACT #5
About 3.5 million adults in the US alone have taken domesGc vacaGons in the past years. THEY DON’T JUST GO – THEY ALSO TALK.
They can become powerful advocates for the experiences you offer.
They're your best brand ambassadors.
They can help you forge loyalty while building brand equity and revenue.
In an omnipresent digital world, every traveler leaves a footprint in it. Some leave it covertly when planning a trip through booking, check-‐in and on-‐property interacGon, and others more overtly by leaving online feedback of their experience.
FACT #6
The digital guest is also known as a silent customer because of their preference for using technology to communicate rather than face-‐to-‐face engagement.
The important quesGon is…
How to maximize the opportunity to hear their voices?
Comprehensive mobile soluGons are an easy way to let your guests rate their experiences at your property, provide feedback about your services and promote your brand by sharing posiGve comments on various online placorms.
Remember...
In travel, giving your customers something great to talk about – and mulGple ways to share their good vibraGons – will expose your brand throughout their social circles and beyond.
Integrated mobile soluGons will help your guests talk about your services and they will make your services such that they’re worth talking about.
Deliver a guest experience that lasts beyond the journey. Let us show you what Voyego SoluGons can do for you.
Sabina Golob, Voyego -‐ Comtrade travel & hospitality soluGons
Email: [email protected] Telephone: +386 81 60 5000
Web: www.voyego.net
Brought to you by Voyego -‐ Comtrade