mis5102: process improvement and innovation course introduction
TRANSCRIPT
MIS5102:Process Improvement and InnovationCourse Introduction
Where this course fits in…
MIS5001 Information Technology
Management
Introduction to Information Technology
Understand role of IT in
improving firm performance
Learn common justifications for
IT initiatives
N/A
N/A
MIS5102Process
Improvement and
Innovation
Fundamentals of Business Process
Analysis
N/A
Communicate IT value to business audience
Learn business analysis and
consulting skills
Analyze requirements for
IT-enabled business change
MIS5108Digital
Business Strategy
Strategic Value of Information
Technology
Identify and evaluate
strategic value of IT
Develop business case for
IT-related initiative
Identify business opportunities.
Develop a plan for organization
change
MIS5101Business
Intelligence
Data, Information and
Knowledge management
Apply business intelligence to solve business
problems
Create value realization plan
for business intelligence
Integrate data across multiple
sources
Develop information
security policies and plans
MIS5112Design &
Innovation
Techniques for Envisioning New
Products and Services
Perform gap analysis to
recognize needs
Articulate organizational
implications for new solutions
Analyze complex environments
within and beyond the firm
Develop transformative
solutions
Understand issues in successful IT strategy implementation
Evaluate IT investments and IT-enabled business opportunities.
Form a business case for a technology initiative.
Analyze a current business process and improve it (BPM).
Plan transition to new systems and processes.
Information Technology ManagementCore Choose Three (plus one open elective)
Key elements of this course
Systems Analysis Project
Management
What is Systems Analysis?
The study of sets of interacting entities (Wikipedia)
The study of an activity or procedure to determine the desired end and the most efficient method of obtaining this end (Answers.com)
What is Project Management?
The discipline of planning, organizing, securing, and
managing resources to achieve specific goals
(Wikipedia)
Both systems analysis and
project management are
about understanding
processes
Why Care?
http://online.wsj.com/news/articles/SB10001424052702304441404579119740283413018
“Six days into the launch of insurance marketplaces created by the new health-care
law, the federal government acknowledged for the first time Sunday it needed to fix design and
software problems that have kept customers from applying online for coverage.” (WSJ, 2013)
“An electronic ballot scanning device slated for use in the upcoming presidential elections, misreads ballots, fails to log critical events and is prone to freezes and sudden lockups.” (Computerworld, 2012)
http://www.computerworld.com/s/article/9223187/E_voting_machine_freezes_misreads_votes_U.S._agency_says
Why Care?
“IBM is taking supply chain technology that it first used in the pharmaceutical industry to track pills from the manufacturer to retail stores and is applying it to the pork industry.” (Computerworld, 2011)http://www.computerworld.com/s/article/9222740/IBM_tracks_pork_chops_from_pig_to_plate?taxonomyId=132
“Adventist Health System's success in quickly enabling CPOE in all of its hospitals was more about planning, commoditization and staying on task than technology execution…” (Computerworld, 2011)
http://www.computerworld.com/s/article/9222681/How_26_hospitals_deployed_e_order_systems_in_28_months?taxonomyId=132
Road map for the course…
• Process versus systems thinking• Innovation Theory• Process decomposition
Process and Systems Thinking
• Defining the problem• Gathering requirements• Writing an RFP
Systems Analysis
• Portfolio management• Project planning• Contrasting development methodologies
Project Management
• Change management• Conflict management• Why IT projects fail
Managing Complexity