mis5102: process improvement and innovation defining the problem
TRANSCRIPT
What does it mean to define the problem?
• What do we mean by “problem?”
• When should this occur?
What was the “problem” in the case of:
• Colby General• Wawa• CVS
RACI Chart and Stakeholders
http://yousigma.com/tools/raciresponsibilitycharting.html
Responsible
Accountable
Consulted
Informed
Example: Reporting Expenses
Defining Scope
Why is it important for understanding and improving processes?
How does defining scope relate to identifying stakeholders?