MIS APPLICATION

IN SERVICE

INDUSTRY

Presented by:

Amit Koul (05 – MBA - 2010)

Robin Ganjoo (31 – MBA - 2010)

MIS: MIS refers broadly to a computer-based system that provides managers with the tools for organizing, evaluating and efficiently running their departments. In order to provide past, present and prediction information, an MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support systems , people management and project management applications, and any computerized processes that enable the department to run efficiently.

Service Industry: An industry comprised of companies that primarily earn revenue through providing intangible products and services. Service industry companies are involved in retail, transport, distribution, food services, as well as other service-dominated businesses. Also called service sector, tertiary sector of industry.

MIS APPLICATION IN BANKING SECTOR

Functions of MIS for a Bank: Marketing Operations Finance

Functions of MIS for a Customer: Type of account Balance Payments (not made if any) Credit not arrived Loan Details Transfer of Payments

MIS APPLICATION IN HOSPITALS & HEALTH CARE

MIS for Hospitals and Health Care:

Patient’s Database Planning and Control Hospital Staff Database History Database Payroll and financial accounting Critical control Management

MIS APPLICATION IN HOTELS MIS for Hotel Service:

Customer’s Profile Monitoring occupancy status Projecting future needs Monitoring communication needs Infrastructure Customer Database

MIS APPLICATION IN AIRLINES SECTOR

Passenger’s Database: Name, Contact no. & Address Type, Class & Purpose of Travel Destination & Duration of Stay Food Habits Service Expectations

Aviation Industry Information System:

Infrastructure Facilities Conditions of Planes Critical Spares Skilled Staff

MIS APPLICATION IN INSURANCE MIS for Insurance:

Providing variety of services to the customers Providing effective and efficient services Record keeping of every customer Comparative product features Claim settlements Risk coverage market Value of risk coverage

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