mepra facebook & social media evaluation presentation
DESCRIPTION
Copy of the presentation from the MEPRA Facebook & Social Media Evaluation event on 1st May 2014TRANSCRIPT
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FACEBOOK MEASUREMENT Andy Pang | Measurement EMEA | 01.05.14
MEPRA
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CHANGING MEASURMENT LANDSCAPE Consumer behaviour is changing
WHAT’S IMPORTANT TO MEASURE Reach, Resonance, Reaction (with examples)
FACEBOOK CAPABILITIES
What’s right for your region
AGENDA
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6 degrees of!SEPARATION Stanley Milgram
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Source: Facebook friend connections visualization (2013)
6! 4!
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This is the new normal.
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> 60% of people in the UK use at least two devices every day and over
20% use three devices
> 40% of all online adults sometimes start an activity on one device
and finish it on another
More people using more devices
Multi-Device Usage Study by GfK, Nov - Dec 2013 (commissioned by Facebook). Survey of 2,018 UK online adults.
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77% of adults who own a smartphone use it while
they are out
Communication
86% of online adults use a laptop or desktop at
home
Productivity
50% of tablets are shared with others
Entertainment
Multi-Device Usage Study by GfK, Nov - Dec 2013 (commissioned by Facebook). Survey of 2,018 UK online adults.
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10x more likely to use their
mobile on public transport than their laptop
Mobile is the only device used
throughout the day
Multi-Device Usage Study by GfK, Nov - Dec 2013 (commissioned by Facebook). Survey of 2,018 UK online adults.
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The customer journey occurs across devices
Tablet Mobile Desktop
£
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Measurement Phases
FAN
S
ENG
AGEM
ENT
BR
AND
EQ
UIT
Y
Value of a like CTR performance Last click attribution
Customer loyalty Customer perception
SALE
S
Return on Investment
Facebook All Media Digital Media
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Media Reach Brand Resonance Did I reach the right
number of people and the right type of people?
Did I improve my brand’s image and change the
attitudes of customers?
Measure against your business objectives
Sales ROI Did I drive incremental sales
of my product?
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Media Reach Brand Resonance Did I reach the right
number of people and the right type of people?
Did I improve my brand’s image and change the
attitudes of customers?
Measure against your business objectives
Sales ROI Did I drive incremental sales
of my product?
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Audi A3 Sportback Campaign Performance Analysis July 2013 Facebook extending reach beyond TV & Print
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New Research on Campaign Reach Audi A3 Sportback – Germany, Feb – Apr 2013 TV (66.1%) Print (32.3%) Facebook (1.6%)
Research Partner: GfK Germany FB Products: 3 x Reach Blocks (& LOX) Campaign Timings: February – April 2013 Campaign Objective: Generate awareness of new
model Media Objective: To understand how
Facebook can extend the reach of a TV and Print campaign in Germany
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Facebook delivers 1.4 Million Incremental Reach Audi A3 Sportback – Germany, Feb – Apr 2013
Source: GfK Media Efficiency Panel
81.5%
39.9%
29.6%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
TV Print Facebook
Campaign 1+ Reach
TV and Facebook:
24.0%
Facebook exclusive:
5.6%
18.9% of all Facebook contacts were exclusive (18.9% = 5.6/29.6)
TV exclusive:
57.5%
Print exclusive:
28.5%
Print and Facebook:
11.4% Facebook exclusive:
18.2%
61.5% of all Facebook contacts were exclusive
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Cost Efficient Reach Audi A3 Sportback – Germany, Feb – Apr 2013
Source: GfK Media Efficiency Panel
1,376
1,047
100
0
200
400
600
800
1,000
1,200
1,400
1,600
TV Print Facebook
Cost per Reach Point (Target Group)
TV cost per reach is 13.76x more expensive than FB
Print cost per reach is 10.47x more expensive than FB
Campaign simulation showed that running the TV campaign for an additional 19 days (+104% more costs) would have been
required to match the additional reach that Facebook delivered
TV & Facebook:
87.1%
TV only: 87.1%
19 more days of TV Campaign
Simulation - TV only
TV Only Simulation
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Media Reach Brand Resonance Did I reach the right
number of people and the right type of people?
Did I improve my brand’s image and change the
attitudes of customers?
Measure against your business objectives
Sales ROI Did I drive incremental sales
of my product?
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LUFTHANSA
Source: Nielsen Brand Effect / OCR – Germany Feb 2014
16.3 M!Millennials with a
travel affinity reached in"
Germany and USA!!
14% point!Increase in brand
favourability among its target audience!
(25-34 year olds)!
530,000!People abandoned
their negative view of Lufthansa!
BRAND"EQUITY!REACH!
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Media Reach Brand Resonance Did I reach the right
number of people and the right type of people?
Did I improve my brand’s image and change the
attitudes of customers?
Measure against your business objectives
Sales ROI Did I drive incremental sales
of my product?
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Lessons in driving offline revenue
0.7%%The average contribution of clickers to offline sales
Impressions matter
ROI improvement when maximizing reach
Reach matters
+70%%Improvement in driving
revenue of Newsfeed compared to right-hand side
Placement matters
8x%
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!
4x 15m
people reached across FB and TV
Cadbury Crème Egg
21% of people reached
only saw the campaign on
Source: Nielsen OCR, Kantar WorldPanel, Spring 2013
Uplift in purchase intent among those
who saw TV & FB, versus TV alone
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High-value customized
clusters
Custom Audiences connects you to your customers
Identify segments of customers or prospects
Find these people on Facebook using email, phone, or user ID
Reach additional prospects with look-a-like targeting to find people similar to your customers
Your CRM data
Facebook data
when using Custom Audiences together with Facebook ads
5x+ ROAS
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Multi Touch Attribution
Source: Quantifying the Impact of Multi-touch Attribution across hundreds of millions of clicks, Retail and FinServ verticals Kenshoo Research, August 2013
12% to 30% using Last Click
Facebook undervalued by
Last%Ad%measurement%undervalued%Facebook%adver;sing%rela;ve%to%each%of%the%five%alternate%aAribu;on%models.%
First Only
Prefer First
Divide Equally
Prefer Last
U-Shaped
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Social can make search work harder
30%%higher return on ad spend
24%%Increase in AOV 7%%higher paid
search CTR 4.5%%drop in CPA
Source: Kenshoo Research, November 2013
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Multi-touch attribution partners
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Building Better Econometric Mix Models
To From • Models that capture direct effects
• Use of a brand’s Organic page activity
• Assumption of Engagement as input/output
• Models that capture direct & indirect effects
• Full coverage of a brand’s Paid/Organic audience activity
• Reach input / Sales output
✖
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Split out by mobile and
desktop
Split out by ad type
Split out by DMA/ISBA region
Paid
Owned Earned
Facebook can provide an optimal data feed for brands
Split out by placement
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Incorporate Facebook into your measurement
discover tomorrow, todayTM
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In Summary
Consider 3rd Party measurement on campaigns Research partners
Evaluate whether fans / CTR are the right KPI Fans / CTR
Test, learn, iterate, test, learn, iterate,…… Try it
Reach, Resonance, Reaction Measurement
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6! 4!Source: Facebook friend connections visualization (2013)
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FACEBOOK MEASUREMENT