mentor me
DESCRIPTION
An online learning solution for training volunteer mentors of newly arrived skilled migrants and refugees. Developed by Sydney Community College and funded by the Australian Flexible Learning FrameworkTRANSCRIPT
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The project
An online learning solution for training volunteer mentors of newly arrived skilled migrants and refugees. Completion of the program will lead to the attainment of TAAASS404B Facilitate Individual Learning from the Certificate IV in Training and Assessment
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Three phases
DevelopmentTraining and assessmentEvaluation
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Development: The team
Frank StoreyProject Mgr
Ruby MaddonRMP Coord
JackieWilliamsonProject Coord
MarinaChadiloffe-facilitator
Ann Bradye-learningadvisor
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Development: learning strategies
Self-pacedIndependentReadingListeningObservingReflectingQuizzesCase studiesPeer support networkPractical tasks
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Development: assessment
Online activitiesPeer support network (forum)Practical work-based assessment
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Development: content
What’s in it for me?
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Development: content
What is mentoring?
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Development: content
The characteristics of a mentor
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Development: content
Your mentoring relationship
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Development: content
The change curve
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Development: content
Setting goals
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Development: content
How to structure a mentoring session
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Development: content
Four stage model
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Development: content
Learning styles
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Development: content
The nuts and bolts
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Development: content
Competencies
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Development: content
Expert speakers
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Development: content
Listening
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Development: content
Questioning
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Development: content
Building rapport
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Development: platform
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Development: technologies
Forums (Moodle)FLV player (video)Audacity (audio)Quiz (Moodle)Quiz (Hot Potatoes)Documentation (PDF)Documentation (Word)
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Training and assessment
One face to face meeting
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Training and assessment
Complete all online activities within seven daysApproximately 4-6 hours of study9 participantsPeer supportWork-based task
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Evaluation: results
66.7% of participants completed all the activities
22.2% partially completed the activities
66.7% likely to be eligible for a Statement of attainment
The forum was the most popular part of the program
One mentor dropped out
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Evaluation: benefits - RTO• Ability to provide low cost self paced training for mentors of SMMP
and RMP• Increase skills and knowledge of mentors• Ensures a standardised level of information and knowledge about
mentoring• Addresses the expectations and requirements of a nationally
recognised unit of competency at the Certificate IV level• Provide a better service to mentees• Provide opportunities for mentors to connect and collaborate with
each other• Program can be offered to SMMP and RMP mentors from other
organisations - potential link to a new market• Another trainer who is familiar with Moodle and has e-facilitation skills
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Evaluation: benefits - facilitator
• Gained skills in and knowledge about e-facilitation• Became familiar with Moodle as a learning
management platform• This program was the focus of a mentoring
relationship for the facilitator and has been invaluable as a practical application of e-facilitation
• Use this experience and previous learning experience as evidence towards the unit of competency in e-learning TAADEL501B
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Evaluation: benefits - learners
• Better skilled
• Connected with peers
• Learn at their convenience
• Eligible for a statement of attainment
• Ongoing support provided by other mentors
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Challenges: design
• Trying to stay within the 3 hour
• What to include and what to leave out of the content
• How to make it self paced but keep it interesting
• How to provide adequate pre-online instructions
• Marking and grading of responses to case study/
short answer activities
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Challenges: facilitation
• Learning curve in the marking process
• Coming to grips with the forum and how to use it
• Asked people to create a profile and picture but no
one did
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Challenges: learners
• Overcoming technical issues
• Staying motivated
• Learners need variety to stay engaged
• Volunteers for refugees have different needs
to volunteers for skilled migrants
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Where to now?
MentorMe will be offered free of charge to all new
volunteer mentors from the RMP or SMMP as a self-
paced online program.
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Where to now?
A learner guide will be made available to all
participants and completion of the online component
will be a pre-requisite to be matched with a mentor.
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Where to now?
Participants will be given the option to undertake the
assessment tasks and a fee will be charged to cover the
cost of the assessor.
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Where to now?
The forum will be ongoing and has been offered to all
mentors participating in either SMMP or RMP. If the
forum is to be successful it is likely to need a facilitator
to welcome new members and to encourage ongoing
discussions, particularly in the early stages of
development.