mba bmtc

LABOUR WELFARE FACILITIES

Introduction

Labour plays a very important role in the industrial production of the country. The

human resource mangers are really concerned with the management of people

at work. It is to secure the cooperation of Labour force in order to increase the

production and to earn higher profits. The cooperation of Labour force is

possible only when they are fully satisfied with their employer and the working

conditions on the job. In the past, industrialists and the employers believed that

their only duty towards their only duty towards their employees was to pay them

satisfactory wages and salaries. In course of time, with the introduction of the

concept of human resource management, psychological researches convinced

them that the workers required something more important. In addition to

providing monetary benefits, human treatment given to given to employees play

a very important role in seeking their cooperation. Labour or employee welfare

activities benefit not only the workers but also the management in form of

greater industrial efficiency. The human resource mangers realize that the

welfare activities pay a good dividend in the long run, because they contribute a

lot towards the health and efficiency of the workers and towards a high morale

The terms Labour welfare, employee welfare and workers welfare are generally

used interchangeably to denote various services provided by the employers to

the employees in addition to wages.

Labour welfare is a systematic and flexible concept. Welfare means faring or

doing were, it is a comprehensive term and to the physical mental and moral and

emotional wellbeing of an individual further the term welfare is a relative

concept, welfare in time and space, it is therefore various from time, from region

to region and from country to country. Labour welfare also referred to as

betterment work for employees relates to care of wellbeing of employees by

employers.

Social scientist has noted that the problems of our contemporary civilization are

most marked in highly industrialized society. Industrialization as contributed not

only economic and scientific development but also and psychological distress.

LORVEN COLLEGE OF SCIENCE AND MANAGEMENT. 1


But what measures to these industries under take relieve this distress and work

for the social welfare of the mankind? Their welfare approach has become

necessary because of the social problems that have emerged as a result of

industrialization in capitalistic settings. As against these social problems, mini

social welfare amenities have been provided for the benefit of the employees in

various industrial units. There is an increase in awareness need for such welfare

measures in industrial employment, Where many industrial undertaking and also

the states have accepted this responsibility as distinct from economic activity of

employment and production, and strive for the welfare of the working class. The

importance of Labour welfare has been increasing the recognized in the context

of economic development and industrialization.

In the past thirty years, India has devoted considerable attention to rapid and

heavy industrialization. Labour welfare in India has gained in importance under

this circumstances, it is not surprising that Labour welfare is now offered as one

of the subjects for study by under graduates students a study which involves the

Labour problems and Labour welfare is now offered as on of the subject for the

under graduate students a study in which involves the Labour problems and the

Labour Welfare movements of today and is of interest to those students who

may later play a role in the industrial welfare fields.

Concept of Labour welfare

Labour welfare today has become a very controversial topic. It covers a very

broad field. To begin with, let us briefly discuss the main concepts or rather the

general meaningful ideas which have been evolved about it so for.

The term welfare suggests many ideas, meanings, such as the state of well

being, health, happiness, prosperity and these of human resources. The concept

of welfare can be approached from various angles. Welfare has been described

as a fool concept; it is a desirable state of existence involving physical mental,

moral and emotional well being. All these four elements together constitute the

structure of welfare on which it totality is based.



The social concept of welfare implies the welfare of man, his family and his

community. There is interconnection of these aspects in the sense that all their

work together or individually supplements one another in a there dimensional

approach, each serving as ends and means.

Welfare is called a relative concept, for is related to time and space, changes in

it gave an impact on the system of welfare as well. As welfare is growing and

dynamic , the welfare potentials changes as a results of which it content keeps

on varying and has to keep with the changing times. Also the characteristics of

welfare for it depend largely on the conscience of the community, the scientific

advancement and the development of a nation in all fields. It means the

components therefore differ from country and place to place.

Welfare is also a positive concept. In order to establish a minimum level of

welfare it demands certain minimum acceptable condition of existence of

biologically and socially. This positive nature calls for the setting up of the

minimum desirable standards necessary for certain components of welfare such

as health, food, clothing, housing, medical assistance, insurance, education,

recreation, job security and so on. This has to specify the starting point for

building levels of welfare

However Labour welfare has both positive and negative sides associated to it,

on the positive side, it deals with the provision of opportunities which enable the

worker and his family to lead a good life, socially and personally as well as help

him adjust to social transition in his work life, family life and social life. On the

side it functions in order to neutralize the bare full effects of large scale

industrialization and provides a counterbalance to the undesirable social

consequences and Labour problems which have evolved in the process of this

transition.



Definition

There cannot be a single definition of Labour welfare as a dynamic concept in which new welfare measures are added to the existing ones along with social changes. The modern concept of Labour welfare entails all those activities of the employers which are directed towards providing the employees with certain facilities and services in addition to wages or salaries. Welfare services are merely maintenance factors and not motivators, yet they are essential for the health of the organization since they bear a close connection with the productivities of Labour force.

According to Royal Commission of Labour “ The term welfare as applied to industrial workers is one which must necessarily be elastic, bearings a somewhat different interpretation in one from another, according to the different social custom, the degree of industrialization and the educational development of workers.”

According to ILO report, “Workers welfare should be understood as including

such services, amenities and facilities which may be established in or in the

immediate vicinity of undertakings to enable the persons employed in them to

perform their work in healthy and peaceful surroundings and to avail of facilities

which improve their health and bring high morale.”

According to the committees on Labour welfare (1969), “Labour welfare

includes such services, facilities, and amenities as adequate canteen, rest and

recreation facilities, sanitary and medical facilities, arrangements for travel to

and from work and for the accommodation of workers employed at a distance

from their homes and such other services, amenities and facilities including

social security measures as they contribute to improve the condition under which

workers are employed.”

According to Labour Investigation Committee (1946), “Employee welfare

means anything divine for intellectual, physical, moral and economic betterment

of the workers, whether, by employers, government or by other agencies, over

and above what is laid down by Law or what is normally accepted on the part of

the contracted benefits for which workers may have bargained.”



NEED AND SCOPE OF LABOUR WELFARE

The Labour welfare has become essential because of the vary of the industrial

system. The approach to this problem or movements differs from country to

country, according to the degree of development in a particular. However the

need for Labour in someway or particular country. However the need for Labour

welfare in someway or the other is realized all over the world because of the

Scio economic conditions, which the industrial society has thrown up.

SIGNIFICANCE OF LABOUR WELFARE

The basic objective of Labour welfare is to enable workers to live a richer and

more satisfactory life. Labour welfare is in the interest of the Labour, the

employer and the society as a whole.

1) Benefits to the workers

1) Welfare facilities provide better physical and mental health to the workers and

make them happy.

2) Welfare facilities like housing, medical benefits, education and reaction facilities

for the worker’s families help to create contended workers.

3) Improvement in material, intellectual and cultural conditions of life protects

workers from social evils like drinking, gambling etc.

2) Benefits to the Employers

1) Labour welfare facilities help to increase employee productivity or efficiency by

improving their physical and mental health.

2) Welfare measures help to improve the good will and public image of the

enterprise

3) Welfare services serve to maintain some peace with the employee’s unions.

Employee welfare also helps to improve industrial relations and industrial peace



4) Employee’s turnover is reduced due to the provision of welfare facilities.

Employees take active interest in their jobs and work with a feeling of

involvement and satisfaction.

5) Employers secure the benefits of high efficiency, cordial industrial relations and

low Labour absenteeism and turnover

3) Benefits to the society

Labour welfare is also in the interest of the larger society because the health,

efficiency and happiness of each individual represent the general well being of

all. Well housed, well fed and well looked after Labour is not only an asset to the

employer but serves to raise the standards of industry and Labour in the country.

Rational of HRD for workers

In developing country like India, public sector has become a major investment of

economic and social transformation. Public sector seeks to achieve the

commanding height of our national economy. A major challenge to HRD in

public sector is the heterogeneous composition of workforce is so for as their

education exposure and work attitudes are concerned. The population and

workers category comprises workman from socially disadvantaged groups,

women and other category like physically handicapped and representatives from

religion monitoring groups. This makes the use of HRD much more imperative

as each group has its own assumption about other and biases and prejudices

based on coordination of caste, sex language and religion calls much more

integrated efforts to create cohesion in workforce.



HRD for workers

1) It will develop occupational capabilities

2) It will intellectual, psychological, social and cultural aspects

3) it will develops the higher level of achievement, motivation and self

management skills, and

4) It will develop the confidence, initiative and entrepreneur skills.

Scope of Labour welfare

Labour welfare, it nature must necessarily be elastic, bearing a somewhat

different interpretation in our country from another, according to the different

social customs the degree of industrialization and the educational development

of the workers, limits therefore cannot be rigidly laid down for the scope of

Labour welfare for all industries and for all times. They have to be elastic and

flexible enough to suit the existing condition of the workers, and to include all at

essential perquisites of life, and the minimum basic amenities, our constitution in

its Directive principles of state policy refers generally “to the promotion of welfare

of the people.” In its specific application to the working class, the necessity of

“securing just and humane conditions of work” for them has been highlighted but

what these conditions actually imply cannot be specified in rigid terms for all

terms for all times.



Types of welfare services

Broadly Labour welfare services can be classified in to two categories.

1 Within the organization services (Intra-mural)

The services provided within the organization include medical aid, recreational

facilities, libraries, canteens, rest rooms, washing and bathing facilities etc.

2) Outside the organization services (Extra-mural).

Outside the organization, welfare arrangements include housing

accommodation, transport, Children’s education sports fields, holiday homes,

leave travel facilities, interest free loans etc.

The welfare facilities may further be classified in to three basic categories.

1 Economic service

2 Recreational services

3 Facilitative services

a) Housing facilities

b) Medical facilities

c) Education

d) Transportation

e) Consumer cooperative stores.



Statutory provisions concerning Labour welfare

Employers are required to provide Labour welfare facilities under the following

Laws.

1) The Factories Act, 1948

2) The plantation Labour Act, 1951

3) The Mines Act, 1952

4) The Motor Transport workers Act, 1961

5) The Contract Labour (Regulation and Abolition) Act 1970

6) The Merchant Shipping Act, 1958

7) The Dock workers (Regulation of Employment) Act, 1948

The Motor Transport workers Act, 1961

This Act contains the following provisions for Labour welfare for the business

providing Transport services.

1) Canteens of prescribed standards if employing 100 or more workers.

2) clean, ventilated, well lighted and comfortable rest rooms at every place where

motor transport worker are required to habit night

3) Uniforms, rain coats to drivers, conductors and line checking staff for protection

against rain and cold.

4) The prescribed amount of washing allowance to the above mentioned staff

5) Prescribed medical facilities at the operative centers and at halting stations

6) First aid facilities in every transport vehicle.

Non statutory provisions concerning Labour welfare

Non statutory benefits, also called voluntary benefits, include loans for

house building, education of children, leave travel concession, fair price shops,

loans for purchasing personal conveyance and a host of other facilities.



Principles of Labour Welfare

Labour welfare is dependent on certain basic principles which must be kept in

mind and properly followed to achieve a successful implementation of welfare

programmers.

Principles of adequacy of wages

Labour welfare measures cannot be a substitute for wages. Workers have a

right to adequate wages but right wage rates alone cannot create a healthy

atmosphere not bring about a sense of commitment on the part of workers. A

combination of social welfare, emotional welfare and economic welfare together

would achieve good results.

Principles of social Responsibility of Industry

Industry according to this principle has an obligation or duty towards its

employees took after their welfare. The constitution of India in its directive

principles of state policy also emphasizes.

Principle of efficiency

This plays an important role in welfare services and is based on the relationship

between welfare and efficiency through it is difficult to measure this relationship,

whether one accepts the social responsibilities of industry or not the employer

quite often accepts responsibility for implementing such Labour welfare

measures as would increase efficiency, for instance programmers for housing,

education and training the provision of a balanced diet and family planning

measures are some of the important programs of Labour welfare which

increases the efficiency of the workers, especially in under developed and

developing countries.



Principles of re-personisation

The development of the women personality is given here as the goal of

industrial welfare which according this principles should counter act the bare full

effects of industrial system. Therefore it is necessary to implement Labor welfare

services, both inside and outside the factory that will provide intra mural and

extra mural welfare services.

This play an important role in the success of welfare services. Here again

welfare is a total in concept from this angle a co-ordinate approach will promote

a healthy development of the worker in his work and community. This is

essential for the of harmony and continuity in Labour welfare services.

Principles of Accountability

This may also be called the principle of evaluation, here on responsible persons

gives an assessment or evaluation of existing welfare services on a periodical

basis to a higher authority. This is very necessary for them one can judge and

analysis the success of Labour welfare programmers such scientifically made

evaluation is lacking in Labour welfare services in Indian Industries.

Approaches (or) Theories of Labour welfare

There are eight theories which constitutes the conceptual framework of Labour

welfare have so far been outlined. They are

1) The policy theory,

2) The religious theory,

3) The philanthropic theory,

4) The paternalistic theory,

5) The placating theory,

6) The public Relation theory,

7) Functional theory,

8) Social theory.



1) The policing Theory.

According to this theory, the factory owners exploit the worker in an unfair

manner. Instances of exploitation are making the workers work for long hours

paying low wages, neglecting health and safety provisions, providing unhygienic

conditions of work etc. A welfare state enacts legislation under which

managements are compelled to provide basic amenities to the workers. Thus,

the state assumes the role of a policeman and compels the employers to provide

welfare facilities and punishes the non- complier.

2) The Religion Theory

The religion theory has two aspects namely, the investment aspect and

atonement aspect. The investment aspect implies that the fruit of today’s deeds

will be reaped tomorrow. Any action, whether positive or negative is thus treated

as an investment. Inspired by this belief, some employers plan and organize

welfare facilities for the employees. The atonement aspect of the religion theory

implies that the present disabilities of a person are the result of the sins

committed by him previously. He should undertake to do good deed how to

atone or compensate for his sins.

3) The Philanthropic Theory

Affection for mankind is the basis of philanthropic theory. This theory refers to

the provision of good working conditions, crèches and canteens out of pity on

the part of the employers who want to remove the disabilities of the workers. The

philanthropic theory is more common in social welfare rather than in industrial

enterprises.

4) The paternalistic Theory

According to the paternalistic theory, the industrialist holds the entire industrial

estate, properties and profits accruing from them in trust. This trust is not actual



and legal but it is moral. The employers provide for the well being of their

employees out of funds under their control. As, the whole enterprise is held in

trust for the benefit of the employees, this theory is also called trusteeship theory

5) The placating Theory

When workers are organized and unions are strong, management has to

appease them. As crying children are pacified by sweets, workers are pleased

by welfare works. This theory is based on the assumption that management can

bring peace in the organization by welfare measures.

6) The Public Relation Theory

According to this theory, welfare facilities provided by the employers to the

employers to the employers create a good image of the employer in the mind of

the general public. Some employers proudly take their visitors around the plant

to show how well they have organized their welfare activities.

7) The Functional Theory

According to the functional theory welfare work is a means of securing,

preserving and increasing the efficiency of Labour welfare facilities are provided

by the employees to make them more efficient.

8) The Social Theory

The social responsibility of business has been assuming great significance these

days. The social theory implies that a industrial establishment is morally bound

to improve the conditions of society in addition to improving the condition of the

employees. Labour welfare is gradually taking the shape of social welfare



RESEARCH DESIGN

2.1 INTRODUCTION

Research in common parlance refers to a search for knowledge. Once can also

define research as a scientific and systematic search for pertinent information on

a specific topic. In fact, research is an art of scientific investigation.

Meaning of Research Design

The formidable problem that follows the task of defining the research problem is

the preparation of the design of the research project, popularly known as the

“research design’’. Decisions regarding what, where, when, how much by what

means concerning an inquiry or a research study constitute a research design.

“A research design is the arrangement of conditions for collection and analysis

of data in a manner that aims to combine relevance to the research purpose with

economy in procedure”.

Keeping in view the above stated design decisions; one may split the

overall research design in to the following parts.

a) The sampling design

This deals with the method of selecting items to be observed for the given study.

b) The observational design

This deals to the conditions under which the observations are to be made

c) The statistical design

Which concerns with the question of how many items are to be observed and

how the information and data gathered are to be analyzed and

d) The operational design

This deal with the techniques by which the procedures specified in the sampling,

statistical and observational design can be carried out.



Statement of the problem

In every organization the management development aims at preparing

employees for future jobs with the organization or at solving organization wide

problems concurring, acquiring or sharpening capabilities required to perform

various tasks and functions associated with their present or expected future roles.

The motive behind the study is to understand and learn the importance of a

“Labour welfare facilities”. Hence the study is undertaken to measure the

importance of” Labour welfare facilities with special reference to BMTC”.

REIVIEW OF LITERATIURE

Review of literature is important as it would give a direction to the researcher as to

what he should investigate and what need attention.

According oxford dictionary “Review” as general survey or assessment of subject

or thing or survey of the past walk back on etc.

Review refer to a look in the research work done in the past that would give an

insight into the different aspects investigated and help the investigator to play

more attention to that need to be investigated.

Labour welfare measures are very much needed to the workers in any industry.

By giving the importance to Labour welfare measures should be evaluated.

According to P.K Reddy (The study conducted by him a telephone industry at

BANGLORE) The following points can be seen, “Majority of worker were happy

regarding to working condition and medical facilities provided by the company

majority of worker were unhappy with uncleanness and mismanagement of

canteen”.

The study conducted by S. Seethalakhsm at madras in a carbon company the

following fact can be seen, “The Company provided all welfare measures to the

employees. They were happy with the medical benefit and canteen facilities which



are provided by the management employees were aware of ESI and PF other

beneficial scheme and benefits.

According to ESI.C.S.M sriramulu Naidu, the scope and object of employees state

insurance act 1948 covers a wider class of employees and the meaning of factory

as defined in the factory act 1948.

According to statutory provisions, Employer not reduce wages, no employer in

relation to an establishment to which any scheme or the insurance scheme applies

shall reduce, directly or indirectly, the wages of any employee to whom the

schemes applies on the total quantum of benefits in the nature of old age pension,

gratuity, provident fund to which the employee is entitled under the terms of his

employment express or implied.

Objectives of the study

1) To study the welfare activities provided to the workers by BMTC

2) To Analysis the attitude of the workers towards these welfare services

3) To Asses the level of satisfaction of the workers derive from these welfare

services

4) To get the constructive suggestions from the Labour

5) To study the role of management in providing these welfare services

6) To know the different statutory and non- statutory measures provided to

employees

7) To know the reasons for accidents in organization thorough view

8) To know as to how for they make use of these available facilities.



Purpose of the study

The purpose of the study pertaining to their organization is to know about the

organizational effectiveness of the Labour welfare amenities, which have been

provided to the employees, and to known the motivation level of employees on

their job

Scope of the study

The scope of study is limited to operation level of employees of are the

department in the organization and total man power strength of this organization

is 50 among them, 50 workers were taken for the present study.

Data collection

The research for answers to research questions demands for collection of data.

Data are facts, figures and other relevant materials past and present screening as

basis for study and analysis, data collection is of two ways.

Sources of Data collection

A) The Primary DataThe primary data are those which are collected afresh and for the first time, and

thus happen to be original in character. This data is collected through structured

interview, scheduled as well as questionnaire. The investigator did not found

difficulty in electing the co-operation of the people in collecting the data. Since

he was familiar with the local language (Kannada) and hence, a good report was

established with them, and the response from them was satisfactory.

B) secondary Data The secondary on the other hand, are those which have already been collected

by someone else and which have already been passed through the statistical

process. The investigator is collected information from various books, factory



records, annual reports and magazines used as sources for study. Special care

was taken to make it as simple and clear to identify the validity of hypothesis.

Tools of Data collection

The investigator has used for the collection of field data like particularly in

surveys and descriptive research, important are.

1) The observational method:-In observation we can get more information by

observing things.

2) The Interview method:- In this method we can get in to the two ways that is

personal information and information related to job.

3) Through schedules:-

A device that is most frequently used in collecting field data. The Interview

schedule method could be used promptly where respondents are busy with their

work. The Interview schedule have been used to know the facts and fig from a

large number and workers by sampling techniques, one purpose of interview is

to get direct information and to verify facts observation is most positive tool of

data collection.

Sampling & sampling size

Sampling is effective method of data collection which refers to the selection of a

part of an aggregate to represent the whole aggregate part of the population is

known as sample. In simple words a sample is one of the respondents selected

from the universe of the study. The process of drawing a sample from a large

population is called sampling

Various techniques of sampling

There are essentially two methods of taking a sample from population viz

Probality/random sampling

Non probability/ nonrandom sampling technique

Probality sampling has following types

Simple random sampling



Stratified random sampling

Systemic random sampling

cluster sampling

Non probability sampling has following types

Convenience/accidental sampling

Purposive sampling

Quota sampling

snow ball sampling

Limitation of the studyThe investigator found some difficult in during the process of data collection

1) The time for project work is less for conducting the research in a fair manner

2) The researcher could not collect the data as he needed for the investigation

because of time and money constraints

3) Universe and sample size of the study is limited to BMTC.



COMPANY PROFILE

BMTC provide the most affordable and dependable transport service to the people in

and around Bangalore, the capital of Karnataka State, renowned as the Garden City

and Silicon Valley of India. We are an undertaking of the Government of Karnataka,

dedicated to the commoner's transport facility. Our motive is therefore service than

profit. Yet, since our inception, we are able to make profits by making significant

improvement in our work culture. Today, we are the ONLY PROFIT MAKING

PUBLIC SECTOR URBANTRANSPORT CORPORATION IN THE COUNTRY Our

returns are used again in our operations as we always strive to improve further he

quality of our service not only in providing comfort to the travelling public but also in

other vital aspects: Containing pollution, easing traffic congestion, saving fuel,

introducing all latest technologies in our operations to save precious time and money

as it will ultimately benefit the people since it is a public undertaking.

History

BMTC has its origin in a private company called Bangalore Transport Company

Limited founded in 1940 catering to the entire city with just 98 buses. The then

Government of Mysore took over the city transport from the private company by an

act and ran buses upto 10- mile radius in the city in 1956 calling it Bangalore

Transport Service {BTS}.

1961:

BTS gets recognition as a Unit under a Director. Functions as two divisions, North

and

South.



August15, 1997: Bangalore Metropolitan Transport Corporation (BMTC) is

incorporated as a separate entity having been bifurcated from its parent body

KSRTC.

BIFURCATIONIn 1981, the Government of Karnataka had started thinking on the lines of bifurcating

KSRTC. This was to ensure better management and operations that would improve

the quality of service. On bifurcation, each corporation would be equipped with

powers to function as an independent entity making its own decisions according to

its specific needs.

BIFURCATING BTS FROM KSRTC WAS FELT WITH MORE URGENCY: The City was extending its boundaries rapidly with new residential localities

coming up day in and day out.

The population of the City was increasing at terrific pace.

Consumer awareness was maturing fast, with expectations more on

convenient and comfortable transport.

BIFURCATION BROUGHT THE DESIRED RESULTS IN A SHORT SPAN. FOR

INSTANCE:

As BTS under KSRTC, it has concentrated on improving infrastructural facility

to fulfill the needs of the travelling public.

On becoming a separate corporation as BMTC, the last seven years the depot strength have

been increased from 13 to 25

BMTC is the biggest Public City Transport Corporation in India. Just

have a bird's eye view of its present infrastructure:

Number of Depots: 32



Shantinagar

Shantinagar

Jayanagar

Vijayanagar

Indiranagar

Subhashnagar

Yeshwanthapur

Peenya

Hennur

Banaswadi

Yelahanka

Kengeri

Katterguppe

R.T. Nagar

Koramangala

Deepanjalinagar

Chandra Layout

I T P L

Electronic city

Banashankari

R.RajeshwariNg

r

Peenya

Kalyana Nagara

K R Puram

HSR Layout

Yeshwanthpur II

Jigani

Hebbala

K.R.Puram

Yelahanka

Srigandhada

kavalu

Surya City

These Depots serve not only as maintenance centers but also as nearest points to ply buses on

the routes of their respective locations.



Subhashnagar

(Kempe Gowda Bus Station popularly known as

'Majestic Bus Stand),

Shivajinagar

(renovated and built as an ultra modern bus station

with all amenities, subways, revenue yielding office

spaces, parking lots, etc.)

Shanthinagar

(renovated and built as an ultra modern bus station

with all amenities, subways, revenue yielding office

spaces, parking lots, etc.)

City Market (Kalasipalyam)



Minor Bus Stations : 31 spread all over the City

Wayside Bus Shelters : 2200 in city and sub-urban areas.

Aesthetically built, spacious shelters are coming up in various prime localities providing

comfortable seating facilities for the waiting passengers.

Central Workshop:

Centrally located at Shantinagar where bus body building, Vehicles renovation for FC renewals

and Reconditioning of assemblies are the prime activities

Human Resource:

Dedicated workforce of 20473 at different levels working at different places. The Drivers (7489)

conductors (5775) and Driver / Conductors (3610)are the line staff operating the buses. In

fact, they are the human face of the Corporation directly interacting with the public every

moment of their working hours. Maintenance staff (2107) attending the preventive

maintenance of vehicles to keep fit the vehicles for uninterrupted operations. The

administrative staff and others (1492) work both depot level and corporate level helping

smooth functioning of the administration.

PassesWe issue different types of Passes to cater to the different sections of the society according to their needs.

Details of various Passes issued by BMTC during the year 2006-07

1. Monthly Passes

a. City services (Black Board buses) Rs.390/- per month

b. City and Suburban services (both Red and Black board buses)

Rs.535/- per month

c. City, Suburban and Pushpak services (Black, Red and Pushpak Service)

Rs.570/- per month

d. Identity card Rs.50/- per year

Senior citizens Concessional Monthly Commuter passes

Category Type Revised Rates (in Rs.)


http://www.bmtcinfo.com/english/infra_list.htm


City Service (Black Board) General Rs. 390 /-

Senior Citizen's Rs. 350 /-

Sub urban Service (Red Board) General Rs. 535 /-

Senior Citizen'sRs. 485 /-

Pushpak General Rs. 570 /-

Senior Citizen's Rs. 515 /-

2. Daily Pass - Rs. 30/-

3. Weekly Pass- Rs. 180/-

4. Police concessional Pass- Rs. 175/- (per month)

5. Police Duty Summon Pass- Rs. 175/- (per month)

6. Fire Force Pass- Rs. 200/- (per month)

6 Months

7. Journalist Pass- Rs. 120/- (per annum)

8. Blind Pass- FREES

9. Concessional passes to Students:

STAFF WELFARE We at BMTC are aware where our strength lies. It is verily in the

contentment of our staff members, one and all. BMTC extends various kinds of facilities to its

employees.

An exclusive multi specialty hospital for the benefit of the employees and their

family & entered MOU with 30 hospitals.

Dead diction treatment for the crew members

Housing

Incentives on the basis of performance



Education

On retirement, employees are given a warm send off recognizing their valuable service. The

monetary benefits due to the retired employees such as Gratuity, Provident Funds,

Encashment of Leave (admissible), and other benefits are settled immediately so that the

retired employees do not suffer for want of funds. Their wishes will be transferred to the

employees in service as an inspiration.

Misson

To provide Efficient, Economic, Safe, Reliable and Punctual services to the commuters of

City and Sub-urban areas of Bangalore.

- from the Preamble of the Act framed by the

Government of Karnataka for the formation of BMTC

BMTC provide the most affordable and dependable transport service to the people in and around

Bangalore, the capital of

Karnataka State, renowned as the Garden City and Silicon Valley of India. We are an undertaking

of the Government of Karnataka, dedicated to the commoner's transport facility. Our motive is

therefore service than profit. Yet, since our inception, we are able to make profits by making

significant improvement in our work culture.

Our returns are used again in our operations as we always strive to improve further the quality of

our service not only in providing comfort to the travelling public but also in other vital aspects:

Containing pollution, easing traffic congestion, saving fuel, introducing all latest technologies in our

operations to save precious time and money as it will ultimately benefit the people since it is a

public undertaking.

LABOUR WELFARE

Crew Rest Rooms are provided at depots, Wage arrears, DA installments and

difference of HRA, CCA arrears paidregularly,Periodical grievance meeting

conducted at depots, Deaddiction, medical camps, WAPPA programs organized,

Transparency in recruitment and disciplinary cases.

ACHIEVEMENTS



Bangalore is one of the fastest growing Metropolises in India. The increase in

population is phenomenal and the two wheelers and other personalized vehicles

population have posed serious problems for transportation. Looking at the

problems of urban public transport in Bangalore, Government of Karnataka formed

BMTC as an independent Urban Transport Corporation for Bangalore City with

effect from 15thAugust 1997.

It is rare to find an Urban Transport Undertaking which has no accumulated

loss, has positive net worth, has made a profit of Rs. 77.39 crores in 2003-04 and

stands first interns of commuter’s satisfaction among seven competing stake

holders in the city of Bangalore. This is Bangalore Metropolitan Transport

Corporation, which has been a

model to the entire Nation .BMTC is presently operating 3793 schedules with a

fleet strength of 3899 buses through its 24 depots, 3 major bus stations, 26 sub

bus-stations and one Central

Workshop.

Bangalore Metropolitan Transport Corporation Central Offices, Bangalore-

560027

Report on the steps taken in the implementation of the Five Effective Transport

Management Initiatives in Bangalore Metropolitan Transport Corporation.

1. Infrastructure for Effective Transport Management Initiatives:

Rationalization of existing schedules to maximize vehicle utility and

revenue returns.

Night Service: Number of schedules increased to 100 with additional of 40



new schedules.

Fresh Proposals:

A. Core Inner Ring Road Services:

Concept being implemented by BMP it envisages improved connectivity between

important commercial, administrative, aducational and other land marks within

core CBD’s (as detailed below) such as Yeshawanthapura, Rajajinagar, Magadi

Road, Trinity Circle, Coles Park, J.C.Nagar, Indian Institute of Science. The

proposed corridor which is to come up on the existing roads through induction of

additional infrastructure such grade separators, fly over etc. that would ensure

unimpeded traffic. The corridor is expected to be 28.0 kms long. BMTC has

prepared a plan to introduce a core inner ring road service for which enrooted bus

bays, bus stops have been identified and other related work such as estimates

regarding deployment of buses, frequency to be offered etc., has been completed.

B. Augmentation of Metro/Grid Services:

At present BMTC is operating 89 schedules on 25 grid routes. To further improve

the frequency and connectivity a major augmentation is being planned through

induction of 230 new buses.

C. Introduction of Branded Peak Hour Service:

To improve frequency give better travel facility during morning and evening peak

hours BMTC is planning to induct 320 additional buses, which will take the total

peak hour service to 500, which will be converted into a branded service.



D. Hospital Special Service: BMTC with the aim of contributing its mite for

people who commute to avail the Medical facilities is introducing “Hospital Special

Service” which provides easy connectivity to important Hospital in Bangalore from

the city center. It is hope that this service will convenience public who travel by

train and long distance buses to reach Bangalore for availing Medicare, These

service are being introduced on three routes which provide connectivity to 22

important Hospitals from the Kempegowda bus station. The Humble Minister for

transport, government of Karnataka will be dedicating this service to the public on

16th August 2006.

E. Ladies Special Service: Fulfilling the promise of Hon’ble Chief Minister, BMTC

is starting a new and an exclusive service dedicated to Lady Commuters. To start

with 12 such Routes are being introduced. With this the uncertainty and the

struggle for a seat for ladies and children will be thing of the past,. Comfortable

travel with enough room for Ladies and Children even during peak hours is

ensured also specially safe and secure for unaccompanied children and Ladies

also it permits travel on the basis of existing passes such as day, monthly, student

passes without any additional cost. The Hon’ble Minister for Transport,

Government of Karnataka will be dedicating this service to the public on The 16th

of August 2006.

2. Public Relations for effective Transport Management initiative:

In Office: Public grievances which are belongs to the operations of the

Corporation are heard and attended in the Office of the Chief Traffic

Manager (Operations) during all working hours. The other grievances are

heard by all the concerned Head of the Departments. Apart from those

received at bus stations, control room etc.

To facilitate free flow of information regarding the existing facilities and new

ones initiated for the benefit of commuters by BMTC, new avenues of

information, which double up as channels of interaction between BMTC and

its patrons, the publics are being made available. “Call Centre” is the latest



in this direction.

“BMTC CALL CENTER”: The call centre is functioning from 0800 hours to

2000 hours. This facility is being made available to the public for recording

their grievances, suggestions and complaints pertaining to all aspects of

BMTC, which has a bearing on the commuters. Two exclusive telephone

lines with Nos. 12667 and 25550565 are put on the disposal of the public.

Enquiry Counters, Public Address System: With the aim of providing

information related to BMTC operations and other services offered for the

benefit of the public enquiry counters staffed with qualified traffic personnel

and equipped with latest information pertaining to BMTC routes such as

destination details, arrival and departure timings, en-route places,

information pertaining to important land marks in the city and other civic

facilities such as hospitals, Police Stations etc have been established at all

major bus stations. Also available for public are complaints and suggestion

books. These information centers functions between 0600 to 2200 hours.

Public Address System: To facilitate smooth operations and a means of

quick dissemination of information Public Address System has been

installed at the major bus stations.

Interactive Voice Response System (IVRS): Interactive Voice Response

System will enable the public to get information about operations through

telephone.

Citizens’ Charter: Citizen Charter containing the commitments of the

corporations towards the commuters has been published by BMTC with the

dual purpose of educating both its personnel and the general public

regarding the corporation’s obligations to its patrons and the special

commitments towards them. This Charter printed in bilingual posters is

exhibited in all its buses as well as bus stations. The revised Citizen charter

is under printing and the same will be released by the end of January-2006.



Action has been taken to fix the Citizen Charter Boards in all the buses in

passenger saloon i.e., behind driver partition and being ensured.

Documentary film on BMTC: BMTC has been producing documentary

films on subjects related to its day-to-day functioning, accidents – its

repercussions and relief road safety etc as a medium for putting forth the

BMTC’s point of view and for educating its staff. As off now nearly 20

documentary films on a variety of subjects have produced and screened for

the benefit of its staff.

Banners and Hoarding: BMTC displays banners and hoardings to spread

information about the facilities offered by BMTC. This is done for the benefit

of commuters. Information pertaining to traffic operations, introduction of

new schemes, information regarding various passes issued by BMTC and

also cautionary information in respect of use of facilities is provided. These

hoardings and banners are exhibited at vantage locations in bus stations

and other infrastructural sites.

Transport Adalats: BMTC responds to and deputes officials to attend to

transport adalats conducted by different RTO’s whenever intimated and

subjects related to BMTC come up for discussion.

3. Innovative Technology for Effective Transport Management Initiative:

Internet based Bus route operation details: BMTC has introduced Bus route

operation details available on the Internet. Under this system the commuters can

get the details of the bus services operated by BMTC by choosing the Origin and

Destination of their choice. All the bus services details along with the timings and

bus stop details will be available. The route map is also available for their benefit

and the same can be printed and taken by them if desired.

Monitoring of Bus operations using GPS: BMTC has been working on the project



of introduction of On-line GPS system for monitoring the bus operations. Two

agencies have been finalized. MOU has been entered into with M/s.Aravind Mills

for providing on-line GPS Services on 500 vehicles at Rs.1102/- per vehicle per

month as service charges. They have installed the GPS modules on 500 vehicles.

They have established the Control Room at Indiranagar. The software

development for using these GPS data for reports generation is in progress.

Further the second agency M/s. Mobile Aplitic India Pvt. Ltd, have fitted GPS

modules on 596 vehicles. The software development and customization work is in

progress.

Online registration of Complaints: BMTC has provided facilities to register their

complaints and suggestion through Internet. BMTC is receiving complaints/

suggestions from the commuters to the Call Centre and they are being attended

and replied also.

Electronic Display system in the buses: BMTC is introducing electronic display system of

destination boards in the buses. 5 set of sample modules for 5 vehicles has been

received and under test before installation. The LED display system being introduced in

the buses will have the facility to display important messages to the commuters for the

improvement of services. The scrolling messages will be displayed both in Kannada and

English. Apart from this display of information in the form of illuminated photographs

through LED is also being explored.

Electronic Ticketing Machine (ETM’s): BMTC has introduced the latest techniques

in passenger ticketing and commuter passes wherein handheld ETM’s (Electronic

Ticketing Machines) are being introduced to replace the manual system of ticket

issue. Work on introduction of smart cards etc, is also in progress. These steps

are being introduced to make travel a pleasure by removing all irritants present in

the system.

4. Vehicular Air Pollution Management Initiative: The BMTC is aware of the air

pollution in Bangalore City and action is being taken to mitigate the air pollution by



taking proper action at depot level.

a) All BMTC vehicles have been subjected for emission check every month and

corrective actions have been taken immediately in all the depots. To facilitate this

work all depots have been equipped with emission testing units.

b) Depot Mechanics have been constantly trained to tune up the vehicles and also

to acquire the new methodologies to operate the emission testing machines.

BMTC is the first organization to purchase Euro-I vehicle in the year 2000 and

also purchasing the vehicles fitted with Euro-II engines for the last three years.

BMTC is using low sulphar diesel (0.05% Sulphur). There are 1510 buses fitted

with engines conforming to BS-II norms. There are 5 buses fitted with engines

confirming to BS-III norms under trail.

The year wise smoke check details conducted on BMTC vehicles are as under:


YearNo.of

Checks

Avg.checks

/day

No.of

Defects

% age of

defects

1997-98 7080 19.40 1102 15.56

1998-99 12298 33.69 1494 12.15

1999-00 21480 58.85 1323 6.16

2000-01 26567 72.79 687 2.59

2001-02 27868 76.35 168 0.60

2002-03 28589 78.33 59 0.21

2003-04 30070 82.38 24 0.10

2004-05 36040 98.74 45 0.12

2005-06 (Upto

Dec. –05)30642 111.02 59 0.19


Action has been taken to control the speed restricting the RPM of the engine, so

that the vehicles speed is between 60-65 KMs., per hour and made tamper

proof by sealing the FIP. It is being crosschecked every month.

Control of suspended particulate matter (SPM): The BMTC has equipped DPF

(Diesel Particulate filter) developed by M/s. BHEL in two of its Leyland buses on

trial basis, to trap carbon particulate.

5. Road Safety Management Initiative:

Regular In-House training programme is conducted for the benefit of the

conductors and drivers to import training on aspects pertaining to road

discipline, traffic rules, public behaviour coats, de-addiction etc. A

permanent full time training facility is functional. Services of experts from

out side are also availed for the conduct of these courses. NGO’s active

in the field are also roped in this programme.

The Officers and the supervisory staff are also being deputed to CIRT

and other training institutions for refresher training.

The drivers are encouraged for safe driving by awarding Chief Minister’s

gold medals and silver medals, incentives of increments and cash

awards.

BMTC is first organization, which has recruited drivers following the

transparency in recruitment by testing the skill scientifically in the driving

track before recruitment to get better quality drivers.

The year wise drivers trained in BMTC Training Center as shown under:

Year No. of Drivers



1997-98 7080

1998-99 12298

1999-00 21480

2000-01 26567

2001-02 27868

2002-03 28589

2003-04 30070

2004-05 36040

2005-06 (Upto Dec. –05)

30642

All the BMTC vehicles have been fitted with electrical horn and shrill air horns

have been totally removed from all its fleet to give fillip for road safety.

BMTC has been continuously imparting training in a phased manner at different

levels organized by the chassis manufacturers, involving experts in the field of

automobile engineering. The detail furnished below indicates the training

provided to Mechanical Officers and Mechanical staff duly deputing them for

training outside the state/In-house to acquire the new technology.

YearAshok Leyland Tata Motors Mico

Mech.StaffCIRTPUNE

In-HouseOfficer Mech.Staff Officer Mech.Staff

1998-99

3 6 - 16 - - -



1999-00

4 52 4 32 - - -

2000-01

4 62 6 22 - - 290

2001-02

3 69 - 20 - - 101

2002-03

- 16 2 55 - 15 188

2003-04

- 52 2 51 - 13 -

2004-05

- 32 - 33 43 10 300

2005-06

(Upto Dec. –05)

- 34 - 62 4 - 446

Computerization of emission testing: The inspection of vehicles to issue PUC

certificate to BMTC buses is out sourced to KSRTC to adopt the concept of

third party inspection. These computerized emission testing equipments will

record the vehicle number by using Web camera and the readings are taken

at recommended sump oil temperature (engine oil sump) and RPM of the

engine.

FUNCIONAL DEPARTMENT OF THE CORPORATION

1. Central Office

The central wing is at shantinagar within the layout of the Bangalore

city

2. Accounts and Finance Department.

Deals with various revenue receipts and revenue expenses and also

with capital receipts and capital expenses, prepare final Accounts of



the corporation.

3. Labour Welfare Department

Deals with medical facilities to employee’s grievance handling, and

employee motivation and also acts conciliation between employees

and management.

4. Personal Department

Deals with recruitment, promotion of employees and also maintain

personal data of each employees of the corporation.

5. MIS and System Department

Deals with maintaining statistics and computerization of various

activities of the corporation.

6. Store and System Department

Deals with inventory holding and purchasing. They have adopted ABC

analysis; stocks level techniques for inventory control.

7. Traffic Department

This deals with routing location of buses, allocation of curve etc.

8. civil Engineering Department

Deals with works like maintenance and repair of depots, workshop,

bus-station etc. they also entrusted when the construction and

maintenance of infrastructure like depots, bus stations, shelters,

quarters, hospitals, commercial establishments etc.

9. Mechanical Engineering Department

This department is entrusted with two major functions like maintenance

of buses, bus body building

10.Legal Department

This department deals with the matters relating to law. It has 60 panels

of

Advocates working for BMTC.



11.Security and Vigilance Department.

This department is functioning as eyes and ears of the corporation.

The

Main duties of this department are to provide physical security to

property and also to ensure proper department action against theft,

fire, misappropriation by the employees and outside people.

FUTURE PLANS

BMTC Plans for 2007-08 :

1) Proposed to augment 499 New Schedules

2) Proposed to add 708 New Vehicles and also replacing 200 aged vehicles

3) It is planned to increase the service kms from 8.60 lakhs per day to 9.55

lakhs per day

by March 2006

4) Introduction of On-line GPS System on 1200 vehicles

5) Introduction of Passenger Information System and IVRS system



Table-1

Table showing respondents by sex

s.no Sex group No of respondents percentage

1 Male 35 70

2 Female 15 30

Total 50 100

Graph-1

Graph showing respondents by sex



Analysis

The above table clearly shows that 70% respondents are Male. The 30% of the respondents are female.

Inferences

It clearly explains that the majority of the male workers are in the organization

It clearly denotes that the very less number of female workers are working in this organization.



Table-2

Table showing respondents by age

Graph showing respondents by age


s.no Age group No of respondents percentage

1 20-30 12 24%2 30-40 4 8%3 40-50 30 60%4 50-60 4 8%

Total 50 100%


Analysis

The above table clearly shows that 24% of the respondent are fall the age group of 20 to 30, and

only8% of the respondents are fall the age group 30 to40 The 8% of the respondents are fall the age group of 40 to 50, 60% and

from the age group of 50 to 60 are 8%.

Inferences

It clearly explains that the company has the employee age group of 40 to 50.



Table-3

Table showing respondents by qualification

s.no Educational qualification No of respondent percentage

1 SSLC 22 442 PUC 24 483 Graduation 2 44 Post Graduation 2 4

total 50 100

Graph showing respondents by qualification



Analysis

The above table clearly shows that the percentage of workers according to their educational qualification. It found that the above 44% of the respondents are from the S.S.L.C and 48% of the respondents are P.U.C and remaining 4% of the respondents are Graduation and 4%of the respondents are from the post Graduate

Inferences

It clearly explains that the company is having more education background from the PUC&SSLC



Table-4

Table showing respondents by experience

s.no experience No of respondents percentage

1 Below 10 15 302 10-15 4 83 15-20 8 164 Above 23 46

Total 50 100

Graph showing respondents by experience



ANALYSIS

The above table clearly shows that the percentage of the respondents are in the service range of 10 years of only 30% of the respondents, and in between the range of 10 to 15 are only 8% of the respondents, 15 to 20 are only 16% if the respondents and the above the 20 are 46% of the respondents.

Inferences

It clearly explains that the majority of the employees are more than 20 years of experience.



Table-5

Table Showing respondents by nature of work

s.no nature of work No of respondents percentage

1 Technical 5 102 Non-Technical 45 90

total 50 100

Graph Showing respondents by nature of work



Analysis:-

The above table clearly shows that the 90% of the respondents are doing non-technical works and only 10% of the respondents are doing technical works.

Inferences:-

The above table revels that majority of workers are working nontechnical. It means that both technical and non technical workers are required for the execution of the work.



Table-6

The table showing respondent by mode of conveniences

s.no opinions No of respondents Percentage

1 Yes 43 862 No 7 14

Total 50 100

Graph showing respondent by mode of conveniences



Analysis:-

The above table cleanly shows that the 86% of the respondents are satisfied with existing mode of conveyance and only 14% of the respondents still need mode of conveyance.

Inferences:-

It reveals that majority of the workers are satisfied with existing mode of

conveyance in this organization.



Table-7

The table showing respondent by aware of welfare activities

s.no opinions No of respondents Percentage

1 Yes 42 842 No 8 16

Total 50 100

Graph showing respondent by aware of welfare activities



Analysis:-

The above table clearly displays that 84% of the respondent are aware of Labour welfare activities.

Only 16 of the respondents are not aware about Labour welfare activities in this organization.

Inferences:-

It cleanly explains that the majority of the workers are satisfied with existing Labour welfare activities.



Table-8

the table showing Opinion of the respondent regarding welfare

facilities

s.no No of respondents percentage

1 Satisfied 18 362 Partial/Satisfied 17 343 Not Satisfied 15 30

total 50 100



Graph showing Opinion of the respondents regarding welfare facilities

Analysis:-

The above table clearly shows that the 36% of the respondents are satisfied with their welfare facilities.

The 34% of the respondents are express their opinion as particularly satisfied and remaining 30% of the respondents are not satisfied.

Inferences:-

It is clearly explains that majority of the workers are satisfied with Labour welfare facilities.



Table-9

The table showing opinion about accident prevention of measures

S.No opinion No of respondents percentage1 Good 18 362 Average 26 523 poor 6 12

50 100

Graph showing opinion about accident prevention of measures



Analysis:-

The above table clearly indicates that 36% of the respondents are

expressed their opinion good.

The 52% of the respondents are expressed their opinion average and 12

of the respondents are expressed their opinion is poor.

Inferences:-

It is clearly explains that in the company that the majority of the



respondents gave their opinion is an average about accidents prevention

measures in this organization.

Table-10

The table showing respondents opinion to wards fringe

benefits

s.no opinion No of respondents Percentage1 Yes 5 102 No 45 90

total 50 100

Graph showing respondents opinion to wards fringe benefits



Analysis:-

The above table clearly discloses that 90% of the respondents are getting

fringe benefits.

Only 10% of the respondents are not getting any fringe benefits.

Inferences:-

Hence majority of the responds are getting fringe benefits and only few



are not satisfied with their existing fringe benefits in this concern.

Table-11

Table showing Respondents opinion to wards satisfaction with

uniform facilities

s.no Opinion about uniform No of respondents percentage1 Yes 44 882 No 6 12

total 50 100



Graph showing Respondents opinion to wards satisfaction with

uniform facilities

Analysis:-

The above fable clearly shows that 88% respondents are satisfied.

Only 12% of the respondents are not satisfied with their uniform facilities

providing by the organization.



Inferences:-

It clearly explains that majority of respondents are satisfied and only less

number of respondents are not satisfied with existing uniform facilities

provided by the organization.

Table-12

The table showing about welfare benefits and its satisfaction

s.no about welfare benefits No of respondents percentage1 Intra rural benefits 42 842 Extra rural benefits 08 16

total 50 100



Graph Showing about welfare benefits and its satisfaction

Analysis:-

The above table if is evident that 84% of respondents are satisfied with

the international labour welfare benefits and remaining 16% of the

respondents is satisfied with extra rural benefits.



Inferences:-

It clearly explains that the majority of the employees with existing labour

welfare benefits and more priority are given by the organization for

Labour welfare benefits for motivating the employees in this organization.

Table-13

The table showing opinion regarding Labour welfare policies,

planning and its satisfaction

s.no opinion No of respondents percentage1 Yes 39 78



2 No 11 22total 50 100

Graph showing opinion regarding Labour welfare policies, planning and its satisfaction

Analysis

polices and planning in the organization 78% of the respondents opinion

is positive and 22% of the above table clearly shows the opinion of the

respondents regarding Labour welfare the respondents are negative



towards Labour welfare polices and planning in the concern.

Inferences

IT is clearly reveals that the majority of the respondents are satisfied with

Labour welfare polices and planning implement by the management.

Table-14

The table showing opinion about first aid boxes

s.no opinion about first aid boxes No of respondents percentage



1 Yes 50 1002 No 0 00

total 50 100

Graph showing opinion about first aid boxes



Analysis

The above table clearly indicates that 100% of the

respondents are expressed their opinions about first aid boxes

maintained fully equipped in the organization.

Inferences

It clearly explains that the 100% of the respondents expressed

their opinion positive towards first aid boxes.

Table-15

The table showing educational allowances



s.no opinion about educational allowances

No of respondents percentage

1 Yes 16 322 No 34 68

total 50 100

Graph showing educational allowances

Analysis

The above table clearly shows that 32% of the respondents are getting



educational allowances.

The 68% of the respondents are not getting any educational allowances

for their children’s by the management.

Inferences

It clearly explains that the majority of employees are not getting

educational allowances for their children.

Table-16

The table showing opinion regarding prices of items provide in

the canteen.



s.no opinion No of respondent percentage

1 Yes 37 742 No 13 26

total 50 100

Graph showing opinion regarding prices of items provide in the

canteen.

Analysis

The above table shows 74% of respondent are satisfied and 26% of

respondents are not satisfied with prices of items in the canteen.



Inferences

It clearly explains that the majority 74% of the respondents are satisfied

with prices of items provided in the canteen by the management in the

BMTC.

Table-17



The table showing opinion about home loan facilities by the

management

s.no opinion about loan facility No of respondents Percentage

1 Yes 0 02 No 50 100

total 50 100

Graph showing opinion about home loan facilities by the

management



Analysis

The above table clearly shows that the 100% of the respondents are not satisfied with

the home loan facilities.

Inferences

It is clearly explains that the employees in the organization there are not getting any

home loan facilities.



Table-18

The table showing opinion about safety training program by the

management.

s.no opinion about safety training program

No of respondents percentage

1 Yes 40 80

2 No 10 20

total 50 100

Graph showing opinion about safety training program by the

management.



Analysis

The above table clearly shows that 80% of the respondents are getting safety

training programs.

Only 20% of the respondents are not getting safety training programs.

Inferences

It is clearly explains that the majority of the employees are getting the training

program



Major Findings of the Study

General findings of the study

In a sample study of BMTC employees, male respondents are farmed a

majority that is 70%.

Majority of the respondents that is 52%of them are in the age group of

40-50 years.

Thy study showed that majority of the respondents that is 48% they are

from the PUC background.

It is found that majority of the respondents are Non technical workers

The 58%of respondents to it that, shift leads to stress.

It is found that 84% of the respondents are aware of welfare activities

It is observed that only 36% of the respondents are fully satisfied about

the welfare facilities provided by the BMTC

It is observed that 90% of the respondents are opined that they are not

satisfied with the fringe benefits

It is observed that 52% of the respondents are moderately satisfied with

Accident prevention measures

It is observed that 84% of the respondents satisfied with the welfare

benefits provided by the organization

It is found that 100% of the respondents are happy with the first aid

boxes situated in the vehicles

78% of the respondents are dissatisfied with the educational allowances

provided by the organization

74% of the respondents are satisfied with food facilities and prices in the

company canteen

Majority of the respondents are unhappy with the Home loan



facilities

It is observed that 80% of the respondents opine that they

undergone safety Training program

Suggestions:-

Based on the findings of the study, the research furnishes the

following suggestion.

The management should take little more initiative to bring

down the stressful situations or conditions in the organization

Continuous feedback to the employees should be

encouraged. Feedback to supervisors from subordinates

should also be encouraged

Coordination and cooperation among the employees must be

encouraged in order to cultivate team spirit



Supervisions should encourage creativity and innovation.

The organization should consider employees as human

assets and made than feel wanted and value their opinions.

There should be greater insolvent of workers in welfare policy

decision making.

Induction and training programs must be encouraged to

improve employee performance.

Incentives scheme should be provided to encourage

employees to work overtime.

Efforts must be made to provide a job security to employees

who in turn will increase their morale and production.

The human resource department in the organization should

play an important role in improving the worker environment of

the company.

Suggestion schemes should be encourage with constant

response given to employees. This will motivate then to come

up with innovative and constructive suggestions

Organization should take imitative to provide home loans to the

employees in the organization so that empolyees get benefited

To secure the interest of employees. Company should take initiative to

provide educational allowances

Though majority of the employees are happy with the Accident

prevention measures. The company should initiative improve the



effectiveness of the Accident prevention measures

Conclusion

The present study brought out the that work stress has both positive and negative

out of the fact that work stress is positive and negative outcome of it. When the

stress is positive, it leads to the growth of an individual’s growth. The study

conducted by the researchers, feels that employees did help to bring the

management and the employees. The study helped to bring in to light sources and

causes of stress, a relationship between stress and Job performance and finally

on the stress management skills.



BIBLIOGRAPHY

N.G. Nair and Latha Nair – Personnal management and industrial

relations, First edition 2001, S.Chand & Co ltd, New Delhi.

V.S.P.Rao – Human Resource Management, First edition 2002, Excel

Books, New Delhi.

K.Ashwathappa – Human Resource and Personnal Management, Third

edition 2002, Tata McGraw-Hill publishing company ltd, New Delhi.



P.Subba Rao – Essentials of Human Resource Management and Industrial

Relations, Second edition 1999, Himalaya Publishing House.

C. R Kothari ‒ Research Methodology

OTHER SOURCES

Company Broachers Annual Reports Past Reports

Web sites

www.bmtcinfo. Com
