marketing ddisruptions with internet of things
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MARKETING DISRUPTIONS WITH INTERNET OF THINGS
SUDHA JAMTHE NorCal BMA, May 11, 2016
Who is Sudha Jamthe?
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AUTHOR, TECHNOLOGY FUTURIST, INSTRUCTOR
The IoT Show Host
#IoTAI #IoTBiz
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Internet of Things connects every ‘thing’ in our life to create a new way of life. It disrupts society, business, transportation, economies and the
human - machine interface.
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Sudha’s IoT Definition : Limitless Innovation
WHY IoT?
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WHY IoT 1: $16 Trillion by 2020
Self Driving Machines Disrupting – Auto , Drones for Transportation, Smart Parking, City Planning, Robots for Consumers, Industrial Robots for manufacturing …
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WHY IoT 2: CASCADING DISRUPTION ACROSS INDUSTRIES
Identify customer behavior Disrupt global markets Earn trust Augment customer experiences Shape the ecosystem
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WHY IoT 3: CALLING FOR MARKETING LEADERSHIP
© Sudha Jamthe
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Internet of Things Application Spectrum
Source: Goldman Sachs Global Investment Research
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IoT MARKETING TOUCHPOINTS
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Image Source:wearable-electronics-mobile-healthcare-market-report-by-french-yole-d-veloppement
1. WEARABLES DATA = CUSTOMER INTENT ALL ALONG THE CUSTOMER FUNNEL.
Prosthetics image source: popularmechanics.com
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2. IOT USAGE = LEARN DAILY HABITS OF YOUR CUSTOMER
Kolibree Connected Toothbrush
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3. RETAIL BEACONS = BEHAVIORIAL DATA
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4. GET ACCURATE DEMAND ESTIMATES
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What If your customer tells you every time the use your product? How often, how much
5. GET REAL-TIME PRODUCT FEEDBACK
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300 Pizzahuts in China use beacons that capture real-time customer sentiment of pizza to adapt demand.
Image: Smallbizcredits.com
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6. Location Based Ads
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7. DISRUPTING HUMAN MACHINE INTERFACE
Image Credit: worldartme.com
IoT with feelings can help kids in hospital or stop road rage drivers. How will our customer relation change with this shift of machine-human interaction?
FUTURE OF IOT
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Wearable Pills or implants inside the body track vitals and identify us.
Nanobots kill cancer cells Protheus pill tracks biometics Biopayments embeds NFC chip implants Connected Pacemakers
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1. DIGITAL HEALTH WITH WEARABLES INSIDE THE BODY
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2. ROBOTS AND DRONES
Drones for ER, Photography, Delivery & Robot for Customer Service, Factory Workers …
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3. AL – ALGORITHMS and MACHINE LEARNING
CLUE: Amy is an Algorithm
WHICH ONE IS AMY MY ADMIN?
1. BRAND – UNDERSTAND CUSTOMER DATA
2. AD: TECH – AUTOMATE AND EARN BETTER ROI
3. PR - ENGAGE WITH TRUST 4. PRODUCT MARKETING – CONSISTENT
CUSTOMER EXPERIENCE 5. PARTNERSHIP – VERTICAL/
HORIZONTAL STACK
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IMPACT ON MARKETING ROLES – IDEAS REVISTED
Identify customer behavior Disrupt global markets Earn trust Augment customer experiences Shape the ecosystem
GET READY TO DISRUPT AND BE DISRUPTED
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