MANOMATI DAS

Contact No.: +919731529700, +919742716097Email Id: madhumitadas511@gmail.com

TEAM LEADER FRONT OFFICELooking forward to challenging assignments in the field of Sales & Marketing

SUMMARYA multi-skilled and tactful professional with nearly 5 years of experience in hospitality industry. Has hands-on experience in welcoming customers with positive attitude and handling check-in & check-out.Adept at handling guest complaints and providing effective solutions to solve them for maintaining strong relationship with them. Exhibits exceptional ability in front desk management as well as service quality control. Competent at managing the guest history system effectively for keeping their check-in & check-out record. Has capability of providing professional & friendly service to the customers and maintaining long relationship with them. Showcases excellent leadership quality by leading the team to spearhead the work challenges and achieving set targets well ahead of deadlines.

KEY SKILLS Front Desk Management Room Reservation & upselling Customer Service Execution Customer Complaint Handling Service Quality Control Management Check-in & Check-out Support Analytical & Managerial Skills Leadership Ability & Team Player Excellent Communication Skills

PROFESSIONAL EXPERIENCE

1. HYATT BANGALORE M.G ROAD Jun 2014 till DateDesignation: Team Leader Front OfficeJob Responsibilities

Handling shift through co-operate with duty manager, associate & other department

Welcoming the guest with a positive attitude at the time of check-in Offering membership to the guest at the time of check-in Handling Group check-in, FIT check-in & check-out Following the check-in procedure and escorting the guest to the respected room Handling billing & cashiering Up selling room & taking banquet reservation Handling Guest request & complaint throughout their stay Maintaining check list for the shift

Highlight Thorough knowledge in Opera Software

2. ITC GRAND CHOLA (CHENNAI) Jan 2013 to May 2014Designation: Front Office AssociateJob Responsibilities

Handling shift through co-operate with duty manager, associate & other department Welcoming the guest with a positive attitude at the time of check-in Following the check-in procedure and escorting the guest to the respected room Handling Group check-in, Fit check-in & check-out as well as guest request Maintaining check list for the shift

Highlight Thorough Knowledge in Opera, VICAS & Tritant Software

3. VIVANTA BY TAJ FISHERMAN’S COVE May 2011 to Jan 2013Designation: Front Office AssociateJob Responsibilities

Updating the guest profile with special preferences Preparing guest final invoice at the time of check-out Closing the cash & closing the batch for the day Managing the guest history system effectively Welcoming the guest with a positive attitude at the time of check-in Following the check-in procedure and escorting the guest to the respected room’s Handling guest complaints and providing effective solutions for the guest Updating the guest complaint in complaint register & properly handed over to the next shift Managing KPI scores and following up with arrival control sheet and departure control sheet

Highlight Thorough Knowledge in Amadeus Software

OTHER EXPERIENCE Worked for 6 months in The Accord Metro Politian Hotel Chennai as an Industrial Trainee with

front office team and handling telephone & guest request

EDUCATIONAL QUALIFICATIONS B.A. (Major in Education) from Mahendra Narayan Choudhury Balika Maha Vidyalaya Nalbari,

Guwahati University, Assam M.Sc., Hotel Management from Nalanda Institute of Advance Studies under Punjab Technical

University

IT SKILLS MS Office knowledge and Net Surfing

PERSONAL DETAILS Date of Birth : April 20, 1989 Address : Miss Manomati Das, District- Karbianglong, Assam-782490 Languages Known : English, Hindi, Assamese, and Bengali

REFERENCES Mr. Mainak Saha, EN 13, Sector - v, Salt Lake City, Kolkata -91, Contact No.-+919830407330,

Email Id: niaskol@rediffmail.com