managing your online presence & google analytics
DESCRIPTION
Are you already running a blog, web site or Facebook page, but don’t feel sure what you’re doing—or think it could go better? If yes, this two part series is for you—come learn about best practices for posting information online, free tools that can ease your workload and how to measure results of your efforts with tools like Facebook Insights and Google Analytics.TRANSCRIPT
MANAGING YOUR PRESENCE ONLINE—AND USING ANALYTICS TO TRACK RESULTS
Susan Mernit March 2011
Welcome to the social media ecosystem
3/3/09 copyright, 2009, Susan Mernit, do not reuse without attribution.
Over 200 Million Americans are on Facebook Roughly 44 million people use Twitter There are over 2 Billion photos on photo-sharing
community Flickr You are now connected to everyone on the planet
via Google searches How do you show up?
What is your social media—and online—presence?
• Do you know how you show up on the web? Are you discoverable through search? If someone hears of you—can they find you?
3
Do you know how you show up online?
Search as your starting page Your name, email, phone, organization
The Game Has Changed
3/3/09 copyright, 2009, Susan Mernit, do not reuse without attribution.
Even beyond Google, everyone is inter-‐connected We’ve gone beyond centralized authori:es that creden:al us—newspapers, universi:es, affiliate groups To crowd-‐sourcing, networks, and the wisdom of crowds
-‐-‐And you need to play to compete
We’re going to talk about the basic social media toolbox and how to use it:
3/3/09 copyright, 2009, Susan Mernit, do not reuse without attribution.
• Facebook • TwiEer • Linked-‐In • Flickr • YouTube (Vimeo/Viddler) • Blogging • Google and Facebook analy:cs
1. Start with listening
3/3/09 copyright, 2009, Susan Mernit, do not reuse without attribution.
Do you know how to monitor?:
Google alerts RSS reader Twitter search Facebook search
“Listening dashboard”
Need a driver’s manual?
3/3/09 copyright, 2009, Susan Mernit, do not reuse without attribution.
Resources to learn with re listening
• Mashable.com • Google videos on YouTube • SEO videos • Knowledgebases for specific products
What are other faves resources that work for you?
It’s okay to do “bursty” work
3/3/09 copyright, 2009, Susan Mernit, do not reuse without attribution.
Blog or twitter daily. Visit Facebook daily; update your status & interact Build your linked in contacts weekly Use YouTube, Flickr, Scribd, etc as needed to
intensify your connections, share materials
Pay attention to SEO, headlines
SEO is about crawling robots.txt
Use precise descriptions in your post heds
Revise your meta-data to reflect how you want to be seen
Read up on SEO, this is a must have skill
Make it catchy, we’re in the entertainment economy
Make it literal so your post can be discovered
Keep testing and improving!
3/3/09 copyright, 2009, Susan Mernit, do not reuse without attribution.
Self-monitor and check the metrics
3/3/09 copyright, 2009, Susan Mernit, do not reuse without attribution.
Set up ego alerts for your name at google.com/alerts and search.twitter.com
Install Google Analytics on your site and learn how to use it.
Check your content and keywords in Google analytics: are you turning up where you want to be?
Remember, it’s about the outcomes
3/3/09 copyright, 2009, Susan Mernit, do not reuse without attribution.
• Building your brand • Being known for something • Expanding your community • GeOng results
It is all about the rela:onships—when you build your brand, you build them as well.
Measuring results
What’s this about?
How can using Google Analytics inform your knowledge of what's work in your project--and what isn't?
What are some strategies and best practices for reading Google Analytics--and Facebook insights—to help a site owner make decisions about what you focus on and where you spend your time and effort.
Google Analytics: Read it w/yr morning coffee
Most viewed stories Time spent per traffic source Geographic location and patterns Referrals & distribution insights
Core questions
Is my content generating traffic? (see GA) Is my content driving discussion? (see FB) Where is the audience coming from? Where are the BEST users coming from? Where are my geographic clusters? (GA & FB) What are the trend-lines on interaction (FB)
Opening screen: Past 30 days
Check in daily with the monthly, weekly, Daily dashboards
Review top stories
What’s the top story: Jean Quan Mayoral election—okay, how come? Time to drill-down…
Check entry points for top stories
What was the big traffic source for Quan election story? Checking entry points shows that Yahoo drove most of the traffic for this story —far more than any other source.
Quan story content detail
Quan election story—Time spent shows story was read; high bounce shows— readers left; 80% exit rate confirms that.
Geography: Where is your audience?
Drill down from country to state—for Oakland Local. GA shows 99% of traffic is regional and provides overall baseline metrics: 1:36 minutes on site, 56% new visitors.
How many visitors are from SF Bay area? From Oakland?
GA can drill down on state info…
Top four sources are Oakland or within 8 miles of Oakland. Los Angeles traffic is Mehserle trial.
What is the pattern of someone from the “core” location?
Lower bounce rate
Smaller percentage of *new* visits
What are top entrance keywords?
Helps evaluate search engine traffic at keyword Level for ALL search engines. Are we delivering Right content for these keywords?
What keywords led people here?
Bounce rate on top landing pages
Blacks leaving bay story has 30% less bounce Why?
Traffic sources
What can this teach me? Note high Yahoo & Google referrals; yet Facebook Is #4 over all.
Learnings from GA review
Focus content against audience behaviors: PV analysis of published content demonstrated appetite for neighborhood-level stories & investigative pieces, not features.
Understand value of referral channels: OL gets more traffic from FB than Twitter, but Twitter users stay longer, read more pages
Facebook outperformed SFGate partnership for referrals; led to cutting investment back
Unmet content/community needs: Stories by/for Queer community, Gospel music audience, Bicycle commuters
Slim success: Korean community coverage
Facebook insites
Facebook insites—visible to adminstrators
Offers analytics for FB fan or business page
Two views of page—”Old” insites & new insites—check out both
Great tool to map against Google Analytics data
FB: Basics on users
FB: Maps user likes and comments
FB: Shows “likes” over time
FB: Shows levels of interaction
Geography: Compare w/Google!
We look at cities—where’s the audience?
Workflow recommendations
Daily view: Google Analytics & Facebook page metrics for individual posts
Weekly view: Facebook insites Monthly: Review of GA & FB against core goals,
with close look at trending keywords, referral patterns, time spent per referral. Write up brief summaries to share with key team
members, discuss in meetings
For more information
Google analytics blog http://analytics.blogspot.com/ Help site:
http://www.google.com/support/googleanalytics YouTube videos on using GA Books--Big tomes:
Advanced Web Metrics with Google Analytics, by Brian Clifton
Performance Marketing with Google Analytics, by Sebastian Tonkin (and others)
Contact info
Susan Mernit [email protected]
Useful resources
• Facebook Business Account FAQ: http://www.facebook.com/help/?page=721
• Twitter account creation: http://twitter.com/account/create
• Great article on social media and small business: http://techcrunch.com/2010/07/17/how-social-media-drives-new-business-six-case-studies/
• • Don’t forget about follow-up classes from Oakland
Local Academy—and the social media support our consulting group can provide you with along with advertising services.
37
Contacts for more info
• Oakland Local Academy – Kwan Booth, Trainer,
[email protected] – Susan Mernit, Trainer,
[email protected] – Plus a whole team who’d
like to help
– PS Follow Oakland Local on Facebook & Twitter!
38