Managing theStrategic Work of People

In anExceptionalOrganization

Informed about objectives(what, why, how)

Informed about results(how much, why, when)

EffectiveCommunicationand FeedbackSystem

Participationin thoseDecisions thatAffect them

Provided AdequateSkill and KnowledgeThrough Training andExposure to New Ideas

Climate for BetterUnderstanding And Personal Ownership of Corporate Plans

Elements of a supportive work environment:

Enablers of Success:

• Management Commitment• Skilled People• Strong Support Infrastructure

Valued by Customers

Valued by Organization Personally Satisfying

Characteristics of strategic work:

Values development cycle:

ConnectingPeople

VALUES

BEHAVIOR

ATTITUDESCULTURE

Culture reinforces values. Values define attitudes.

Attitudes influence behavior.Behavior creates culture.

Management must be the role model of its desired behaviorsto create a pervasive, self-perpetuating business culture.

Individual Contributor vs. Technical Manager

Individual Contributor• Expert, in-depth

technical knowledge• Specific area problem

solving capabilities• Generator of innovative

ideas• Self-motivator• Self-doer

Technical Manager • Broad technical knowledge• Total system problem solver• Stimulates innovative ideas • Motivates others• Delegates, coordinates,

advises, teaches, mentors

Values sustain our way of working:• Customer Satisfaction:

Keeps the focal point of the entire organization centered on its customers.

• Employee Value: Maintains the relevance and importance of our work to business priorities.

• Stakeholder Value: Concentrates on business objectives and uses common sense to flexibly manage our choices as we are faced with new challenges or contingencies that were not anticipated in our plans.

• Continuous Learning: Sustains our performance improvement by discovering how to work better based on facts and using data to make better decisions.

Putting it all together:

A common way of working is delivered by these four cultural values:

• The winning spirit -- striving for results

• Common vision and clear personal priorities

• High morale and uncompromising business ethics

• Teamwork and collaboration across functional boundaries

• Communication, feedback, and respect for diverse opinions

• Appreciation for the contributions of others

• Empowered decision making using facts over opinions

• Personal responsibility for implementation of actions

• Recognition and reward based on measured performance

ValueSystem