managing the flexible workforce of the future [san mateo]
DESCRIPTION
As business continues to move at light speed, companies are deploying flexible workforces that can be quickly engaged and on - boarded to keep pace. Behind the scenes, they need total visibility in order to optimize all areas of services procurement including complex spend, worker quality, corporate and external compliance and contingent workforce program efficiencies. And they need a new breed of technology to achieve this. Companies today need a Vendor Management System (VMS) that can easily integrate with other internal systems to enable a holistic view of both talent and spend. Brian Korsmeier, Account Manager - Fieldglass Anita Scott - eBay Ariba Commerce Summit 2014 San MateoTRANSCRIPT
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Managing the Flexible Workforce of the Future
- Brian Korsmeier, Account Manager, Fieldglass
- Anita Scott, eBay
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A Workforce Shift
Workers move between industries, jobs, locations and companies more frequently
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
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External Workers Can Have Many Different Roles
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
JAVA PROGRAMMER
WEB DEVELOPER
ELECTRICAL TECHNICIAN
ACCOUNTANT
ADMINISTRATIVE ASSISTANT
BUDGET ANALYST
DATABASE ADMINISTRATOR
IT PROJECT MANAGER CIVIL ENGINEER
PHARMACIST
REGISTERED NURSE
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External Workers Are Known By Many Names
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
CONTINGENT
INDEPENDENT CONTRACTOR
OUTSOURCED
EXTERNAL NON-FULL TIME
OFFSHORE
FLEXIBLE
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5 © 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
Fast Growing External Workforce
of contingent labor is
unaccounted for
spent annually on
non-payroll labor
$3.3T 55%
increase in contingent
workforce spend in past five
years
41% more workers hired for temporary
roles than the previous year
67%
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External Labor as a Strategic Initiative
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
Global Firms in 2020: The next decade of
change for organisations and workers
Take on more contingent workers. The proportion
of contingent to permanent workers will shift in
favour of the former.
Dispelling a myth that all temps are in low-
paid roles
Last year saw the number of people in permanent
jobs stay roughly static and the number of people
in temporary work rise month on month.
The surge in temp hiring is not a sign of a
malfunctioning economy. It is the face of the future.
Temporary Workers and the 21st Century
Economy
Your Workforce Isn’t Who you Think
They Are
Redefine your workforce. Most companies depend on non-
employees to do many things. And more companies –
especially big ones – expect to increase their contingent
workforce during the next decade.
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Fundamental Shift in Composition of Workforce
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
30-50% of total workforce is
comprised of non-employees
Temporary/Agency
Workers
SOW
Consultants
Independent
Contractors
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Recognize Common Engagement Patterns
Project-based Services
- Characterized by well-defined projects
or functional areas
Outsourced/Offshore
- Any combination of off-site, near-shore,
or off-shore services
Business Consulting
- High-value consulting; engaged
typically at corporate level
BPO
- Complete outsouring of a category from
planning to delivery
Re-billable Services
- Engaging vendors to deliver services to
end-clients
Independents
- Engaging independent consultants or a
community of smaller suppliers
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No Centralized Management
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
CHALLENGE IDENTIFY YOUR WORKERS AND GAIN VISIBILITY
INTO YOUR EXTERNAL WORKFORCE.
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What’s the Problem?
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
NO VISIBILITY
QUALITY ISSUES
HIGH RATES
HIGH COSTS
INEFFICIENCIES
COMPLIANCE
ISSUES
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Examples of operational challenges
- ‘PO shifting’
- ‘Timeless’ T&M
- Invoice-deliverable time gap
- Weak contract-consultant link
- Suppliers are the ‘source of truth’
Some Challenges of SOW Management
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
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How the Problem is Simplified and Solved
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
2-click request
––
Benchmarking
––
Mobile
Bidding
––
Approval
––
Reporting & analytics
On/offboarding
––
T&E capture
––
Auto-invoicing
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The growing “External Workforce” involves a complete supply chain
which needs to be managed, including:
Competitive bids in line with market;
Benchmarking for rates and cost of services
Consistent communication/integration with other internal systems
Validation of workers or delivered services
Efficient and consistent invoicing
Supplier quality
A supplier funded platform can bring the benefits without the cost
Why Should You Care?
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
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14 ©2013 by Fieldglass. Inc. All rights reserved
PROGRAM MANAGEMENT MODEL
MSP CUSTOMER SINCE
JANUARY 2011
LABOR TYPES MANAGED WITH FIELDGLASS
CONTINGENT, IC & SOW
ESTIMATED ANNUAL SPEND
$205 MILLION
GEOGRAPHIC COVERAGE
17 COUNTRIES CONTRACTORS
1,137 TEMPS, 668 SOW
CUSTOMER SUCCESSES
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Fieldglass Complements SAP’s Cloud and
On-Premise Solutions
CL
OU
D
ON
-PR
EM
HCM PROCUREMENT
SuccessFactors Ariba P2P,
Business Networks
SAP HCM
Ariba Buyer, ECC, SRM,
MM,
Plant Maintenance,
Asset Management
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Fieldglass by the Numbers in 2013
© 2014 Fieldglass, Inc. All rights reserved. This
information is proprietary and confidential.
2,117,426 New users
9,861,464 Timesheets processed
341,261,823 Work hours managed
421,519 Job postings
created
81,592 SOWs created
1,891,550 Integrations
processed
25,291 Current suppliers
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Services Procurement Analysis
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
0
20000
40000
60000
80000
100000
120000
140000
Q1 2012 Q2 2012 Q3 2012 Q4 2012 Q1 2013 Q2 2013 Q3 2013 Q4 2013 Q1 2014 Q2 2014
Cumulative Count of SOWs (based on start date)
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Services Procurement Analysis
Including:
- 400 with Accenture
- 60 with Deloitte Consulting
- 70 with PWC
- 100 with Cognizant
- 300 with TCS
- 400 with Wipro
Number of SOWs
3,500+ SUPPLIERS ENGAGED IN STATEMENTS OF WORK
- Accenture
- Booz Allen Hamilton
- Capgemini
- Cognizant
- Cornerstone
- Deloitte & Touche
- Deloitte Consulting
- Ernst & Young
- Hexaware
- HP
- Infosys
- Keane
- KPMG
- Mercer
- Mindtree
- Navigant
- Oliver Wyman
- PWC
- Sogeti
- Tata
- TCS
- Wipro
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
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Fieldglass Benefits
© 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
V I S I B I L I T Y E F F I C I E N C Y Q U A L I T Y
C O S T C O M P L I A N C E
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20 © 2014 Fieldglass, Inc. All rights reserved.
Proprietary and Confidential.
in cost savings, attributable to
visibility, competitive bidding &
rate card creation
$100M+
CUSTOMER SUCCESSES A company in the FINANCIAL
SERVICES sector
provided by integration with
ecommerce transaction system
SINGLE SOURCE OF ENTRY
Reduced overall vendor
population by
45%
Decrease in cycle time for requisition
approvals from 2+ weeks to
1.75 days
The invoicing error rate
decreased from 5% to
.05%
A company in the
TELECOM/TECH sector
of Fieldglass data to Cisco’s
business intelligence tool for
reporting
SECURE TRANSFER
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Thank you!