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    Copyright 2008, The McGraw-Hill Companies, Inc. McGraw-Hill/Irwin

    Chapter One

    Managerial Accounting andthe Business Environment

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    Imports into the United States

    -

    50

    100

    150

    200

    250

    300

    Years

    U S I m p o r t s

    ( b i l l i o n s o

    f $ )

    Canada

    China

    GermanyJapan

    Mexico

    United Kingdom

    1990 1995 2000 2004

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    Exports from the United States

    -20

    40

    60

    80

    100120

    140

    160

    180200

    Years

    U S E x p o r t s

    ( b i l l i o n s o

    f $ )

    Canada

    China

    GermanyJapan

    Mexico

    United Kingdom

    1990 1995 2000 2004

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    Internet Usage

    The Internet fuels globalizationby providing companies with greater

    access to geographically dispersedcustomers, employees, and suppliers.

    The number of internet users morethan doubled during the first four

    years of the new millennium.

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    Strategy

    A strategyis a game plan

    that enables a company

    to attract customersby distinguishing itselffrom competitors.

    The focal point of acompanys strategy should

    be its target customers.

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    Customer Value Propositions

    Understand and respond toindividual customer needs.

    CustomerIntimacyStrategy

    OperationalExcellence

    Strategy

    Deliver products and servicesfaster, more conveniently,

    and at lower prices.

    ProductLeadership

    StrategyOffer higher quality products.

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    Work of Management

    Planning

    Controlling

    Directing and

    Motivating

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    Planning

    Identifyalternatives.

    Select alternative that doesthe best job of furtheringorganizations objectives.

    Develop budgets to guideprogress toward theselected alternative.

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    Directing and Motivating

    Directing and motivating involves managingday-to-day activities to keep the organizationrunning smoothly.

    Employee work assignments.Routine problem solving.Conflict resolution.

    Effective communications.

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    Controlling

    The control function ensuresthat plans are being followed.

    Feedback in the form of performance reportsthat compare actual results with the budgetare an essential part of the control function.

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    Planning and Control Cycle

    DecisionMaking

    Formulating long-and short-term plans

    (Planning)

    Measuringperformance(Controlling)

    Implementingplans (Directingand Motivating)

    Comparing actualto planned

    performance(Controlling)

    Begin

    Exhibit 1-2

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    Learning Objective 1

    Identify the majordifferences and similarities

    between financial andmanagerial accounting.

    f l d

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    1-13 Comparison of Financial andManagerial Accounting

    Financial Accounting Managerial Accounting1. Users External persons who Managers who plan for

    make financial decisions and control an organization

    2. Time focus Historical perspective Future emphasis

    3. Verifiability Emphasis on Emphasis on relevanceversus relevance verifiability for planning and control

    4. Precision versus Emphasis on Emphasis ontimeliness precision timeliness

    5. Subject Primary focus is on Focuses on segments

    the whole organization of an organization

    6. GAAP Must follow GAAP Need not follow GAAPand prescribed formats or any prescribed format

    7. Requirement Mandatory for Notexternal reports Mandatory

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    Learning Objective 2

    Understand the role ofmanagement accountantsin an organization.

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    Corporate Organization Chart

    Purchasing Personnel Vice PresidentOperations

    Treasurer Controller

    Chief FinancialOfficer

    President

    Board of Directors

    Organizational Structure

    Decentralization is the delegation of decision-making authority throughout an organization.

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    Line and Staff Relationships

    Line positions are directlyrelated to achievement ofthe basic objectives of anorganization.

    Example: Productionsupervisors in amanufacturing plant.

    Staff positions supportand assist line positions.

    Example: Costaccountants in themanufacturing plant.

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    The Chief Financial Officer (CFO)

    A member of the top management teamresponsible for:

    Providing timely and relevant data to supportplanning and control activities.Preparing financial statements for external users.

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    Learning Objective 3

    Understand the basic

    concepts underlying LeanProduction, the Theory of

    Constraints, and Six

    Sigma.

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    Process Management

    Business functions making up the value chain

    Product CustomerR&D Design Manufacturing Marketing Distribution Service

    A businessprocess is a series of

    steps that are followed in order tocarry out some task in

    a business.

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    Process Management

    There are three approaches toimproving business processes . . .

    LeanProduction

    Theory of

    Constraints (TOC)Six

    Sigma

    1 21 T diti l P h

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    1-21 Traditional Push Manufacturing Company

    Forecast Sales Order components

    Produce goods inAnticipation of Sales

    Make Sales fromFinished Goods

    Inventory

    Store Inventory

    StoreInventory

    1-22 T diti l P h

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    Traditional push manufacturing

    Traditional Push Manufacturing Company

    Largeinventories

    Finishedgoods

    Rawmaterials

    Work inprocess

    Materials waitingto be processed.

    Completed productsawaiting sale.

    Partially completed productsrequiring more work before

    they are ready for sale.

    1-23 Exhibit

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    Lean ProductionExhibit

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    The lean thinkingmodel is a fivestep approach.

    Identify valuein specific

    products/services.

    Identify thebusiness process

    that delivers value.

    Organize workarrangements around

    the flow of thebusiness process.

    Create a pullsystem that responds

    to customer orders.

    Continuously pursueperfection in the

    business process.

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    Customer Placesan Order

    Create ProductionOrder

    Generate ComponentRequirements

    Production Beginsas Parts Arrive

    Goods Deliveredwhen needed

    Componentsare Ordered

    Lean Production

    The five step process results in a pull manufacturing system that reduces inventories, decreases defects, reduceswasted effort, and shortens customer response times.

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    Lean Production

    Lean thinking may be used to improve businessprocesses that link companies together.

    The term supply chain management refers tothe coordination of business processes across

    companies to better serve end consumers.

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    A constraint (also called a bottleneck ) is anything thatprevents you from getting more of what you want.

    The Theory of Constraints is based on the observation thateffectively managing the constraint is the key to success.

    The constraint in a system is determinedby the step that has the smallest capacity .

    Theory of Constraints

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    4. Recognize thatthe weakest link

    is no longer so.

    1. Identify theweakest link.

    2. Allow theweakest link toset the tempo.

    3. Focus onimproving

    the weakestlink.

    Only actionsthat strengthenthe weakest linkin the chainimprove the

    process.

    Theory of Constraints

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    Six Sigma

    A process improvement method relying on customerfeedback and fact-based data gathering and analysistechniques to drive process improvement.

    Refers to a process that generates no morethan 3.4 defects per million opportunities.

    Sometimes associatedwith the term zero defects .

    1-29 Exhibit

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    Six Sigma

    Stage GoalsDefine Establish the scope and purpose of the project.

    Diagram the flow of the current process. Establish the customer's requirements for the

    process.Measure Gather baseline performance data related to

    the existing process. Narrow the scope of the project to the most

    important problems.

    Analyze

    Identify the root cause(s) of the problemsidentified in the Measure stage.Improve Develop, evaluate, and implement solutions

    to the problems.Control Ensure that problems remain fixed.

    Seek to improve the new methods over time.

    The Six Sigma DMAIC Framework

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    E-Commerce

    E-commerce refers to businessconducted using the Internet.

    In addition to dot.com companies, traditionalbusinesses, such as banks and retailers,

    continue to expand their Internet presence.

    The growth in e-commerce is occurringbecause the Internet has important advantagesover more conventional marketplaces for many

    kinds of transactions.

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    Enterprise Systems

    A single software system thatintegrates data across an organization,thereby enabling all employees to

    have simultaneous access to acommon set of data.

    All data are recorded onlyonce in the companys

    centralized database.

    The unique data elementscontained within a database

    can be linked together.

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    Learning Objective 4

    Understand theimportance of upholdingethical standards.

    1-33 Code of Conduct for

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    Code of Conduct forManagement Accountants

    The Institute of Management Accountants (IMA)Standards of Ethical Conduct for Practitioners

    of Management Accounting and Financial

    Management have two major parts,which offer guidelines for:Ethical behavior.

    Resolution for an ethical conflict.

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    CompetenceFollow applicablelaws, regulations

    and standards.

    Maintainprofessionalcompetence.

    Provide accurate, clear,concise, and timely decision

    support information.

    IMA Guidelines for Ethical Behavior

    Recognize andcommunicate professional

    limitations that precluderesponsible judgment.

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    Confidentiality

    Do not disclose confidentialinformation unless legally

    obligated to do so.

    Ensure that subordinates donot disclose confidential

    information.

    Do not useconfidential

    information forunethical or illegal

    advantage.

    IMA Guidelines for Ethical Behavior

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    Mitigate conflicts ofinterest and advise others

    of potential conflicts.

    Abstain from activities thatmight discredit the

    profession.

    Refrain fromconduct that

    would prejudicecarrying out

    duties ethically.

    Integrity

    IMA Guidelines for Ethical Behavior

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    d l f h l h

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    Communicate informationfairly and objectively.

    Disclose all relevantinformation that could

    influence a usersunderstanding of reports

    and recommendations.

    Credibility

    IMA Guidelines for Ethical Behavior

    Disclose delays or

    deficiencies in informationtimeliness, processing, orinternal controls.

    1-38 IMA Guidelines for Resolution

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    Follow employers established policies. For unresolved ethical conflicts:

    Discuss the conflict with immediate supervisor ornext highest uninvolved manager.

    If immediate supervisor is the CEO, consider theboard of directors or the audit committee.

    Contact with levels above the immediatesupervisor should only be initiated with thesupervisors knowledge, assuming the supervisor is not involved.

    IMA Guidelines for Resolutionof an Ethical Conflict

    1-39 IMA Guidelines for Resolution

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    Follow employers established policies. For unresolved ethical conflicts:

    Except where legally prescribed, maintainconfidentiality.

    Clarify issues in a confidential discussion withan objective advisor.

    Consult an attorney as to legal obligations.

    IMA Guidelines for Resolutionof an Ethical Conflict

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    Abandoning ethical standards in business wouldlead to a lower quality of life with less

    desirable goods and services at higher prices.

    Why Have Ethical Standards?

    Without ethical standards in business, theeconomy, and all of us who depend on it for

    jobs, goods, and services, would suffer.

    Ethical standards in business are essential for asmooth functioning advanced market economy.

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    Company Codes of Conduct

    Employees Customers Suppliers

    And to the communities inwhich the company operates.

    Broad-based statements of acompanys responsibilities to:

    1-42 Codes of Conduct on

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    Codes of Conduct onthe International Level

    In addition to competence, objectivity, independence,and confidentiality, the IFACs code deals with

    the accountants ethical responsibilities in: Taxes

    IndependenceFees and commissions

    Advertising and solicitationHandling of monies

    Cross-border activities.

    The Code of Ethics for ProfessionalAccountants, issued by the InternationalFederation of Accountants (IFAC), govern the

    activities of professional accountants worldwide.

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    Corporate Governance

    The system bywhich a company is directed

    and controlled.

    Board ofDirectors

    Top

    Management

    Stockholders

    To pursue

    objectives of

    Incentives andmonitoring for

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    Corporate Governance

    And the communities inwhich the company operates.

    An effective corporate governance systemshould also protect the interests of the

    companys other stakeholders .

    Employees Customers SuppliersCreditors

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    h S b O l A f 2002

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    The Sarbanes-Oxley Act of 2002

    The Sarbanes-Oxley Act of 2002 was intended to protect the

    interests of those who invest in publicly traded companies byimproving the reliability and accuracy of corporate financialreports and disclosures. Six key aspects of the legislation include:

    The Act requires both the CEO and CFO to certify in writing

    that their companys financial statements and disclosures fairly represent the results of operations.

    The Act establishes the Public Company Accounting OversightBoard to provide additional oversight of the audit profession.

    The Act places the power to hire, compensate and terminatepublic accounting firms in the hands of the audit committee.

    The Act places restrictions on audit firms, such as prohibitingpublic accounting firms from providing a variety of non-audit

    services to an audit client.

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    Th S b O l A f 2002

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    The Sarbanes-Oxley Act of 2002

    The Act requires that a companys annual report contain an internal control report that is accompanied by an opinion fromthe companys audit firm about the fairness of that report.

    The Act establishes severe penalties for certain behaviors,

    such as: Up to 20 years in prison for altering or destroying any

    documents that may eventually be used in an officialproceeding.

    Up to 10 years in prison for retaliating against awhistle blower.

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    E i Ri k M

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    Enterprise Risk Management

    A process usedby a company to

    proactively identifyand manage risk.

    Once a company identifies its risks, perhaps themost common risk management tactic is to reduce

    risks by implementing specific controls.

    Should I try to avoid the risk,share the risk, accept therisk, or reduce the risk?

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    Enterprise Risk ManagementExamples of Controls to

    Examples of Business Risks Reduce Business Risks Products harming customers Develop a formal and rigorous

    new product testing program Losing market share due to the Develop an approach for legally

    unforeseen actions of competitors gathering information aboutcompetitors' plans and practices

    Poor weather conditions shutting Develop contingency plans for

    down operations overcoming weather-relateddisruptions

    Website malfunction Thoroughly test the websitebefore going "live" on the Internet

    A supplier strike halting the flow Establish a relationship with twoof raw materials companies capable of providing

    raw materials Financial statements unfairly Count the physical inventory on

    reporting the value of inventory hand to make sure that it agreeswith the accounting records

    An employee accessing Create passwords barriers thatunauthorized information prohibit employees from obtaining

    information not needed to do their

    jobs

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    Certified Management Accountant

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    Certified Management Accountant

    A management accountantwho has the necessary qualifications and

    who passes a rigorous professional exam earnsthe right to be known as a Certified

    Management Accountant (CMA).

    Information about becoming a CMA and the CMAprogram can be accessed on the IMAs website at

    www.imanet.org or by calling 1-800-638-4427.

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    E d f Ch t 1

    http://www.imanet.org/http://www.imanet.org/
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    End of Chapter 1