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ThorstenKloepperVPSalesEnergySoluHon

ManagedServices2017

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TOP10globaldigitaliza0ontrendsin2017

2www.forbes.com

ADAPTATIONToshi<ingmarket+technology

UxUser-experience RAPIDINNOVATION

andmarketintroduc0on

REMOTEWORKFORCE

AUGMENTEDREALITY(AR)VIRTUALREALITY(VR)

APIPlaTormsèecosystem

BIGDATAANALYTICS

IoT

SMARTMACHINESAr0ficialIntelligence(AI)

DESTROYSILOS

EVERYTHINGASASERVICE

©Landis+Gyr|November20,2017|INTERNAL

Tapthefullpoten0alofdigitaliza0on

3

Achangeisrequiredinthewaytomanage-  customerexperiences-  operaHonmodels-  businessmodels

Thegrowthofdata,useofanalyHcsandthecloud,aswellasIoT,mobile,andapplicaHondevelopmentprovideuHliHeswithunprecedentedopportuni0esandchallenges.

©Landis+Gyr|November20,2017|INTERNAL

Achangeoftechnologyisnotsufficient

4

DigitaltransformaHonisnotjustabouttechnology.Itrequiresaculturethatacceptsnewwaysofworkinginadynamicenvironmentandprocessesthatadapttotheconstantlychangingbusinesslandscape.

Thechangerequires•  Newtoolsandtalents•  Networksandpartnerships•  Agilitythroughsimplified

processes

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Fromcomplexity…

5

Today,uHliHesfocusandinvestresourcesonAMIandsmartgrids,collecHngandmanagingthedata.Asthecomplexityincreases,alsotherequiredeffortwillincrease.

©Landis+Gyr|November20,2017|INTERNAL

…tosimplicity

6

ManagedServicessimplifyprocesses…

©Landis+Gyr|November20,2017|INTERNAL

…focusingontheessen0als

7

…andfreeresourcestofocusoncoreandtoinvestinprocessescrea0ngvaluefortheircustomersandshareholders

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Impactofmanagedservices

8

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WhyAMIasaservice

9

Costop0miza0on-  Predictability-  Capex->Opex €

Latestcompetences,technologiesandtools

Efficientprocesses-  FullfocusonAMI-  Economiesofscale-  SharedITinfrastructure

Investmentprotec0on-  AdaptaHontoevolving

operaHonalenvironment

One-stop-shop-  Singleinterface-  ClearresponsibiliHes

Minimizedrisks-  Costs-  Technology-  Humanresources

©Landis+Gyr|November20,2017|INTERNAL 10

Landis+GyrDeliveryModels

OPERATINGSERVICE

IaaSMETERINGINFRAASA

SERVICE

MaaSMETERINGASASERVICE

SaaSSOLUTIONFROMCLOUD

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GlobalServiceCompetence

11

US:ManagedServicessince1997,MaaS/SaaSfor255uHliHes,over20millionendpoints

EMEA160DSOcustomers,over1,5millionmp’sdeliveredasturnkeyservice

Australia:IntelliHubforManagedServices

Finland:ManagedServicessince2002.MaaS/SaaSfor25uHliHes,over1,5millionmp’s

Thankyouforyouraaen0on

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ThorstenKlöpperVPSalesEnergySoluHons

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MaaSsolu0on:BusinessProcessOutsourcing

13

SLA

PAYMENTMODEL

ROLES

RESPONSIBILITIES

©Landis+Gyr|November20,2017|INTERNAL

Atyourservice

14

ServiceDeliveryManager

ServiceOperator

Centralisedfunc0onswithsynergies

ServiceDeskL1

Partnerecosystem,typicallyinthecustomercountry

FieldOpera0ons Hos0ngOpera0ons TelcoOpera0ons

ITOpera0ons AppManagement TechManagement

Tools&Apps

Yourlocalsupport