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©Landis+Gyr|November20,2017|INTERNAL
ThorstenKloepperVPSalesEnergySoluHon
ManagedServices2017
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©Landis+Gyr|November20,2017|INTERNAL
TOP10globaldigitaliza0ontrendsin2017
2www.forbes.com
ADAPTATIONToshi<ingmarket+technology
UxUser-experience RAPIDINNOVATION
andmarketintroduc0on
REMOTEWORKFORCE
AUGMENTEDREALITY(AR)VIRTUALREALITY(VR)
APIPlaTormsèecosystem
BIGDATAANALYTICS
IoT
SMARTMACHINESAr0ficialIntelligence(AI)
DESTROYSILOS
EVERYTHINGASASERVICE
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©Landis+Gyr|November20,2017|INTERNAL
Tapthefullpoten0alofdigitaliza0on
3
Achangeisrequiredinthewaytomanage- customerexperiences- operaHonmodels- businessmodels
Thegrowthofdata,useofanalyHcsandthecloud,aswellasIoT,mobile,andapplicaHondevelopmentprovideuHliHeswithunprecedentedopportuni0esandchallenges.
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©Landis+Gyr|November20,2017|INTERNAL
Achangeoftechnologyisnotsufficient
4
DigitaltransformaHonisnotjustabouttechnology.Itrequiresaculturethatacceptsnewwaysofworkinginadynamicenvironmentandprocessesthatadapttotheconstantlychangingbusinesslandscape.
Thechangerequires• Newtoolsandtalents• Networksandpartnerships• Agilitythroughsimplified
processes
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©Landis+Gyr|November20,2017|INTERNAL
Fromcomplexity…
5
Today,uHliHesfocusandinvestresourcesonAMIandsmartgrids,collecHngandmanagingthedata.Asthecomplexityincreases,alsotherequiredeffortwillincrease.
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…tosimplicity
6
ManagedServicessimplifyprocesses…
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…focusingontheessen0als
7
…andfreeresourcestofocusoncoreandtoinvestinprocessescrea0ngvaluefortheircustomersandshareholders
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©Landis+Gyr|November20,2017|INTERNAL
Impactofmanagedservices
8
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©Landis+Gyr|November20,2017|INTERNAL
WhyAMIasaservice
9
Costop0miza0on- Predictability- Capex->Opex €
Latestcompetences,technologiesandtools
Efficientprocesses- FullfocusonAMI- Economiesofscale- SharedITinfrastructure
Investmentprotec0on- AdaptaHontoevolving
operaHonalenvironment
One-stop-shop- Singleinterface- ClearresponsibiliHes
Minimizedrisks- Costs- Technology- Humanresources
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©Landis+Gyr|November20,2017|INTERNAL 10
Landis+GyrDeliveryModels
OPERATINGSERVICE
IaaSMETERINGINFRAASA
SERVICE
MaaSMETERINGASASERVICE
SaaSSOLUTIONFROMCLOUD
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©Landis+Gyr|November20,2017|INTERNAL
GlobalServiceCompetence
11
US:ManagedServicessince1997,MaaS/SaaSfor255uHliHes,over20millionendpoints
EMEA160DSOcustomers,over1,5millionmp’sdeliveredasturnkeyservice
Australia:IntelliHubforManagedServices
Finland:ManagedServicessince2002.MaaS/SaaSfor25uHliHes,over1,5millionmp’s
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Thankyouforyouraaen0on
©Landis+Gyr|November20,2017|INTERNAL
ThorstenKlöpperVPSalesEnergySoluHons
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MaaSsolu0on:BusinessProcessOutsourcing
13
SLA
PAYMENTMODEL
ROLES
RESPONSIBILITIES
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©Landis+Gyr|November20,2017|INTERNAL
Atyourservice
14
ServiceDeliveryManager
ServiceOperator
Centralisedfunc0onswithsynergies
ServiceDeskL1
Partnerecosystem,typicallyinthecustomercountry
FieldOpera0ons Hos0ngOpera0ons TelcoOpera0ons
ITOpera0ons AppManagement TechManagement
Tools&Apps
Yourlocalsupport