making transformation a reality sasnett 6.14 · 6/14/2018 · viridian conference center. ......
TRANSCRIPT
MakingTransformativeChange:
MakingEmploymentFirstARealityGenni Sasnett
EFSLMPGuestSpeaker
DIVISION OF SERVICESFORPEOPLEWITHDISABILIT IES
2018 SPRINGCONFERENCE
JUNE14,2018
VIRIDIAN CONFERENCECENTER
Objectives
Toprovideanoverviewoftheessentialstepsoftheprovidertransformationprocess.
Toproviderresourcesforadditionalinformationontheprovidertransformationprocess.
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ChangeIsNotJustComing- ItsHere
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ImplicationsforServiceProvision
Community integratedemploymentasapriority.
Meaningfulcommunityengagementasanimperative.
Changeinthewayweoperateasinevitable.
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WeWanttoChangeButHow?
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OneAgency’sExperienceofTransformation
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TheWayWeWere
Averytypicalandtraditionalprogramprovidingthefollowingfacilitybasedservices:
◦EarlyInterventionforInfantsandToddlers◦ SchoolforChildrenandYoungAdultswithAutism◦ ShelteredWorkshop◦DayProgramforAdults◦Residentialservices(ICFs/MR)
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TheImpetusforTransformation
Theopportunity– begansupportingpeoplewithcomplexchallengestoemploymentin1987
Theimpact- observedsuccess- gainedinsightintotheaffectsofsegregationThecommitment– beganthechangetocommunityintegratedemploymentandother100%communitybasedservices
Theprocess– clarifyingvalues,planning,gettingtherightstaff,startingsmall,measuringandsharingsuccess,gettingbuy-in
Theoutcome– providing100%communitybasedemployment,pre-employmentandwrap-aroundservicesin5stateswithover900staff
UrbanSettings- Philly&DC
SuburbanSettings- FairfaxCo,VABartlett, TN
RuralSettings– Martin, TNNorthern VA
ProcessofChange
Becomealearningorganization- IDbestpracticeVisionyourdestination– beginoutreach/engagementASSESSwhereyouarenow- IdentifythegapDevelopaplan(s)– communication,finance,resource
reallocation,etc.BuildCapacityBeginImplementation- pilots,decentralization,scalingMeasureMarketAdvocate,Advocate,Advocate!
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BecomeaLearningOrganization
o LearnaboutbestpracticeinCommunityIntegratedEmploymentandCBDS
o Attendconferences,trainingsessions,webinars
o Subscribetojournals/membershipinorganizations
o Sharewhatyouarelearning– developforumsforsharing
o Seekoutknowledge– otheragencies
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BegintoVisionYourDestination
ØEngagestakeholdersØVisionwithoutconstraintsØ SketchoutservicedeliverystructureforCommunity
IntegratedEmploymentØTeaseoutneedsandchallengesinadvanceØEvaluateplansagainstmission,visionandvaluesØResearch/Study/Train
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AssessWhereYouAreYouhavetoknowwhere youare togettowhereyouaregoing
Transformationisnotjusttackingon,itschanginginall aspectsofyouragency.
Whereareyoutoday?
◦ Leadership (outreach,mission,communication,marketing)◦ StrategicPlanning(team,vision,strategies,finance,development)◦ CustomerFocus(referralprocess,expectations,personcentered
planning,individualoutcomes)◦ OperationsFocus(people,services,strategies,procedures◦ WorkforceDevelopmentFocus– staffdevelopment,deployment,
support◦ Results(QA,customerfeedback,quantitativemeasures◦ Measurement,AnalysisandKnowledgeManagement(data,benchmarking,decision-making)
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AssesstheGapBetweenWhereYouAreandWhereYouWantToBe
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DevelopYourPlan(s)CreateChangeManagementTeam(s)
Identifylongtermoutcomestobeachieved(bestpractice)
Developstrategiesandtimelines
Mayhaveseveralsupportingplans◦ Communication– internalandexternal◦ Marketing◦ Capacitybuilding◦ Resourcesreallocation◦ Funding diversification◦ HumanResources◦ Advocacy
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BuildCapacityØ Investinstaffandstaffdevelopment
Ø Createmanagementstructuresthatsupportcommunitybasedwork
Ø Developpoliciesandproceduresthatsupportstaffinthefield
Ø Developelectronicmeanstosupportfiledbasedservicesandthestaff thatprovidethem
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BeginImplementation
ThinkBig,StartSmall,ScaleQuickly!
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Piloting
Startsmallwithpeoplewhohaveaninterestbutmaintaindiverse population inthepilot
Staffwith“earlyadopter”staff– theywillpullothersalong
Determinewhatyouaretryingtoachieveinyourpilotandmeasureyourperformance
MakeadjustmentsbasedondatabasedinformationonlyUselessonslearnedtoimprove
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Decentralization
Manycurrentagencybusinessmodelsbasedonpeoplecomingtoagencyfacility(centralized)
Community integratedemployment– individualizedandeverywhereinthecommunity
Agencysupportprovidedtopeoplewheretheyare– nolongeratcentralizedplaces
Asignificantchangeinbusinessstructure– anytypeofbusinesswouldhavesignificantretoolingtoaccommodatenewapproach
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CentralizedBusinessModel
FACILITY(resources)
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMERCUSTOMER
CUSTOMER
CUSTOMER
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DecentralizedBusinessModel
Resources
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
CUSTOMER
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ResourceAllocation
Basedonstrategicortransformationplan
Identifyingthetypeandamountofresourcesyouwillneed
Determinewhenandwhereyouwillneedthem
Reconcilewithcurrentallocation
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Community-BasedPre-EmploymentandEmploymentBasedWrap-aroundServices
Communitybasednon-worksupport
Not infacility
Opportunityforexploringadditionalemploymentoptions
Reinforcementofworkbenefits
Relationshipdevelopmentandpursuitofinterests
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BringingintoFullScaleImplementation
Multi-yearplansforexpansionwithspecifictimelines–BUTstayopportunistic
Tryanotherway– alaMarkGold– goaroundbarriers
Keepeveryoneinformedandinvolved
Alteroradaptapproachestodifferentsituationsbutkeepwithinparametersofbeliefs
Begintoformalizeproceduressotheyworkacrosstheboard
Focusonqualityandindividualoutcomesforpeople
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Measure
Measures,methodsandfeedbackloopsfor:
Ø Performance – movementtoemployment,jobsobtained,successfulstrategies,finance
Ø CustomerSatisfaction- Individualsserved,staff,Family/Guardians,Employers,Funders
Ø GeneralComplianceStrategies
Ø OtherOutcomesfromStrategicPlan
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MarketingandGainingMomentum
Marketingoftenfocusesoncentersorfacilities
Communitybasedoptionsshouldcenteronpeopleandrelationships
Marketingisbothaninternalandexternaltask
Growthisdependentuponsharingsuccess–demonstratingoutcomes
Howdoyoumarketwhatyoucan’teasilysee?
IT’SALWAYSTHESTORIESTHATPROPELCHANGE!Collectthestoriesandshare
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Advocacy(theeternaltask!)
Preparetoadvocatefor:Appropriaterates
Supportiverulesandregulations
Whatyoubelievein
Thepeopleyouserve
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Summary
•Thereareagreatmanythingstotakeintoconsiderationwhenagencytransformationisoccurringanditcanfeeloverwhelming
•Youmustassesswhereyouaretobeginthechangeprocess
•Nothingcanorshouldbedonewithoutasolidplan(s)•Missionandvisionarethe“bricksandmortar”ofcommunitybasedservices
•Buy-inisessentialfromallparties
•Staffiseverything!•Structureandprocessesareessentialforstaffsupport,qualityoutcomesandmanagementcontrol
•Determinationgoesalongway!
AdditionalResources
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Ø Employment First Lead CenterØ ODEP EFSLMP InitiativeØ http://www.drivedisabilityemployment.
org/employment-first-resources/provider-transformation-manual
EFSLMPCommunityofPractice
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If you are not a current subscriber to ODEP's EFSLMP mailing list, you can register here.
Questions?
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