making an impact: ux team of one
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Making an Impact: UX Team of One!
Where’s your orgs UX maturity?
The User Experience Maturity Model, Renato Feijo !
Leah Buley, UX Team of One !
WHAT ARE YOUR FRUSTRATIONS?
I don’t have
access to
users!If devs aren’t coding, their time is being wasted.!
I’m spread across to many teams!
I believed…
!Desirée Sy, JUS, May 2007.
I believed…
EDUCATE !YOUR TEAM!
#1
These are boots!
This is a boot!
This is a biscuit!
This is a biscuit!
This is lemonade!
This is lemonade!
These are pants!
These are pants!
Define Your Language
Affordance!
wireframes!Cognitive load!
Fitt’s Law!Mental models!
Progressive disclosure!
Mock-ups!
User experience! Visual design!
Information Architecture!
Interaction design!
User interface!
Lunch & Learn
h4p://www.flickr.com/photos/mary-‐heather/3617487099/sizes/l/in/photostream/
Field Interviews
h4p://www.flickr.com/photos/victory_rose/28973461/sizes/z/in/photostream/
Invite Them to the Conversation
COLLABORATE !WITH YOUR TEAM!
#2
Designers [should] demystify the design process by showing our dirty laundry, bring them into our process, show them what we do, make these highly collaborative teams, agile teams far more successful by giving everybody a sense of what we do.!
DemysKfying Design, InteracKon 12 Jeff Gothelf
,, ,,
Design Studio
Design Studio • Upfront!– Cross-functional teams!– Happens in Iteration 0!
• Sprint!– Core team (may include stakeholders)!– Happens every iteration!
Sprint 0 Sprint 1 Sprint 2
Story Mapping (2 days) Design Studio (2 days)
Mini Design Studio Mini Design Studio User Acceptance TesKng
Tools
Share Research This is Bob. !He likes Excel spreadsheets.!He has over 12 years experience.!He hates re-keying his work into!multiple systems.!
? ? ?
Start sketching
sketch!Pitch Idea!
Critique!
Read the feature!Mention any research!Give 5-10 minutes!
Each team presents!their sketches!Remain quiet!
Be respectful!Don’t criticize !drawings !
Documentation ?
Design Before Estimation
h4p://www.flickr.com/photos/catechism/2419049185/sizes/o/in/photostream/
stakeholders engaged • Provide feedback early!• Paper prototype!• Collaborative!
? ? ?
Start sketching
sketch!Pitch Idea!
Critique!
Read the feature!Mention any research!Give 5-10 minutes!
Each team presents!their sketches!Remain quiet!
Be respectful!Don’t criticize !drawings !
Send an email
• HTML/Plain Text!• To/CC/BCC!• Subject!• Text Editor!• Signature!• Pririty!• Draft!• Attachments!
GET OFF YOUR BUTT TALK TO PEOPLE
!
#3
SHOW YOUR SKETCHES
• Rough sketches!• Explain your thoughts!• Share with other team !
members or your mom!
5 min usability test
• In-person!• Remote – Adobe Connect!• Bring a Dev, QA or BA !
(only one)!
Have a coffee
©All rights reserved by filosofiflickan
• Gets you out of the office!
• Allows team members to speak more freely!
• Caffeine!!!
SHARE YOUR WORK WITH YOUR TEAM!
#4
COMPANY!
Send Survey to Stakeholders
• How the process was working for them!• What did they like/not like!• Did the team communicate enough!
Talk to Tech Support • Interview them!• Find out what makes their job difficult!
• Ask for reports!!
Present
• Department meetings!• Stakeholder meetings!• Mini conference!
STAY OPTIMISTIC !
#5
WHAT ARE YOUR FRUSTRATIONS?
I don’t have
access to
users!If devs aren’t coding, their time is being wasted.!
I’m spread across to many teams!
Create a guidelines
Feed the Inmates
Yum! Chocolate!!!
Find your Soul
Mike Kruzeniski!
Like-Minded People
References • Mike Kruzeniski, Poetry and Polemics,
h4p://vimeo.com/9798115 • Jeff Gothelf, DemysKfying Design,
h4p://vimeo.com/38133507 • Will Evans, IntroducKon to Design Studio,
h4p://uxmag.com/arKcles/introducKon-‐to-‐design-‐studio-‐methodology
• Todd Zaki Warfel, The Design Studio, h4p://vimeo.com/37861987
• Leah Buley, UX Team of One h4p://rosenfeldmedia.com/books/ux-‐team-‐of-‐one/