Maintaining and Troubleshooting your XenApp 7.5 Environment.
Carlos H. LopezMay 2014
© 2014 Citrix. Confidential.2
Presenter Bio: Carlos “Charlie” Lopez
• Approximately 14 Years of Experience in IT• Joined Citrix in June 2010• Started in Frontline and Offline Tech Support• Currently: WW Support Readiness• Certifications: CCIA, CCI, and more..• Field of Expertise: XenApp – All Supported Versions• Something Fun: Used to Own and Manage a small Hot
Sauce company is Miami, Florida
© 2014 Citrix. Confidential.3
Agenda
Common Issues in XA 7.5• AutoCreated Printing• HDX Policies XA 7.5• VDA Registration
Tools for Maintaining your XA 7.5 Site• Service Logging & Scout• Powershell (PoSH)• Citrix Director
Common Issues in XA 7.5
© 2014 Citrix. Confidential.5
Printing
All the Same Driver Issues Apply (NON-NATIVE)Citrix Print Manager Crash
HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers
Troubleshooting Process for Printing Issues with Auto-creation …http://support.citrix.com/article/CTX132102
StressPrinters 1.3.2 for 32-bit and 64-bit Platformshttp://support.citrix.com/article/CTX109374
© 2014 Citrix. Confidential.6
HDX Policies XA 7.5
© 2014 Citrix. Confidential.7
VDA Registration
Totally different than in XenApp 6.5!
•Manually during install•Via policy after Install•MCS – drops a personality.ini•AD base registration
http://support.citrix.com/proddocs/topic/xenapp-xendesktop-75/cds-mng-cntrlr-ou-dscvr.html
Tool’s for Maintaining your XA 7.5 Site
© 2014 Citrix. Confidential.9
Enabling Logging from the Command Line
Service.exe –LogFile “Path”
Service.exe –LogFile offDisable Logging from the Command Line
%SystemRoot%\Program Files\Citrix\Broker\Service\BrokerService.exe -Logfile “c:\XAlogs\Broker.log”
Netw
ork S
ervice Net
wo
rk S
ervi
ce
Service Logging – Clear text
© 2014 Citrix. Confidential.10
Service Logging – Scout
SCOUT v 2.18.0http://support.citrix.com/article/CTX130147
© 2014 Citrix. Confidential.11
Powershell (PoSH)XenApp 7.5 SDK Modules
asnp citrix*
Get-BrokerMachineNew-BrokerHostingPowerAction
© 2014 Citrix. Confidential.12
Citrix Director
• Log Off• Shadow• Reset Profile• Reset Personal VDisk
More extensive details for a users session can be viewed from the Details option
• Machine DetailsGives a complete breakdownof site details being usedby this session• Session DetailsGives a complete breakdownof session details within thesession
© 2014 Citrix. Confidential.13
Resources
Citrix Scout - http://support.citrix.com/article/CTX130147
Citrix Director - http://support.citrix.com/proddocs/topic/xenapp-xendesktop-75/cds-monitor-director-wrapper.html
PoSH SDK - http://support.citrix.com/proddocs/topic/xendesktop-7/cds-sdk-cmdlet-help.html
Troubleshooting Printing XA - http://support.citrix.com/article/CTX132102
XenApp Policies Not Applying.. - http://support.citrix.com/article/CTX134961
Virtual Delivery Agent Registration Troubleshooting Flowchart - https://support.citrix.com/article/CTX136668
How to Enable the Logging Process in XenDesktop - http://support.citrix.com/article/CTX117452
© 2014 Citrix. Confidential.14
XA/XD 7.5 Webinar Series
Webinar Page
© 2014 Citrix. Confidential.15
Next Webinar: Troubleshooting XenDesktop
Title: Maintaining and Troubleshooting your XenDesktop 7.5 Environment
Description: This session will step through the most common issues you can experience with XenDesktop 7.5. In addition, we’ll also cover the best troubleshooting tools to maintain your environment.
When: June 17th & 18th
June 17th – Register Now
June 18th – Register Now
© 2014 Citrix. Confidential.16
Fuel your talent with continuous learning.
Citrix Education offers the following technical training for professionals:
CXA-103: Citrix XenApp 7.5 Architecture and New Features
CXA-207: Citrix XenApp 7.5 Skills Update
Visit bit.ly/CTXTRAINING to save 10%*
*Offer expires 90 days from receipt of this message. Not valid with any other promotions, packages or discounts. Applies only to new purchases. Regional limitations may apply.
© 2014 Citrix. Confidential.17
Simplify your journey, let us guide you.
Accelerate your implementation and minimize risk by taking advantage of Citrix Consulting. You’ll get the expertise of certified Citrix Consulting Architects to successfully deploy Citrix solutions in any phase of your project.
Visit bit.ly/CTXCONCULTING to learn more about our proven methodology.
© 2014 Citrix. Confidential.18
Citrix Support Program Options• Access to Technical Support Engineers when you need it
… Unlimited 24x7x365 Citrix Worldwide Technical Support
• Flexible to meet your changing organizational needs… Unlimited number of technical contacts from your team
• Assist your teams with support tools and knowledge …. Learn best practices for optimizing your Citrix infrastructure
• Affordable Technical Support direct from Citrix… Per-license pricing model allows you to pay as you grow
• Enterprise Support… Available for over 2500 licenses
• Technical Resource Management … Single point of contact dedicated to your IT environment
Citrix Premier Support
Visit bit.ly/CTXSUPPORT to learn more about our proven methodology.
© 2014 Citrix. Confidential.19
WORK BETTER. LIVE BETTER.