mahmoud reda cv

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Mahmoud Reda El Sayed Aly Email Address: [email protected] Address: Sharjah- King Faisal St.-UAE Mobile No: +971 50 26566 40 OBJECTIVE: To pursue a career with progressive employment that will allow me to utilize and expand my extensive skills and experiences in a creative and productive manner, offering opportunities for professional growth PROFILES 8 years of experience in Banking, Finance and Customer Service. Excellent in managing sales, focus on top-line performance through sales strategies. An Effective communicator with excellent relationship building skills with supervisor & managers. Attention to details, team player with excellent interpersonal skills, can handle multi-task, work under pressure, put extra effort on task and able to work unsupervised. Self Motivated, fast learner, flexible & eager to learn a new things Success record of achieving great results and meeting set performance boundaries. WORK EXPERIENCES: Customer Service Officer Union National Bank (KBW Branch) from January 2016 up to present Job Responsibilities: Selling bank products such as Personal finance, National Loans, Credit Card and Home mortgage and selling liability products such as fixed and term deposit. Prepare and gain approval for proposals, which is matching with the internal policy. Maintain strong relationships with the customers and increase knowing of the customers and enhance business opportunities. Achieve the target and Increase the customers for the bank. Taking care of the customer’s service and doing after sale services and built new relationship with the customers. Offer new products to the customers and doing cores selling. Print the contract and all the support documents for the customer and doing the disbursal for local and expat customers. Opening deferent type of accounts after knowing the customer needs.

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Page 1: MAHMOUD REDA CV

MahmoudRedaElSayedAlyEmailAddress:[email protected] Address:Sharjah-KingFaisalSt.-UAEMobileNo:+971502656640

OBJECTIVE:Topursueacareerwithprogressiveemploymentthatwillallowmetoutilizeandexpandmyextensiveskillsandexperiencesinacreativeandproductivemanner,offeringopportunitiesforprofessionalgrowth

PROFILES 8yearsofexperienceinBanking,FinanceandCustomerService. Excellentinmanagingsales,focusontop-lineperformancethroughsalesstrategies. An Effective communicator with excellent relationship building skills with supervisor &managers.

Attention to details, team playerwith excellent interpersonal skills, can handlemulti-task,workunderpressure,putextraeffortontaskandabletoworkunsupervised.

SelfMotivated,fastlearner,flexible&eagertolearnanewthings Successrecordofachievinggreatresultsandmeetingsetperformanceboundaries.

WORKEXPERIENCES:

CustomerServiceOfficerUnionNationalBank(KBWBranch)fromJanuary2016 uptopresent

JobResponsibilities:

SellingbankproductssuchasPersonalfinance,NationalLoans,CreditCardandHomemortgageandsellingliabilityproductssuchasfixedandtermdeposit.

Prepareandgainapprovalforproposals,whichismatchingwiththeinternalpolicy. Maintainstrongrelationshipswiththecustomersandincreaseknowingofthecustomersandenhancebusinessopportunities.

AchievethetargetandIncreasethecustomersforthebank. Takingcareofthecustomer’sserviceanddoingaftersaleservicesandbuiltnewrelationshipwiththecustomers.

Offernewproductstothecustomersanddoingcoresselling. Printthecontractandallthesupportdocumentsforthecustomeranddoingthedisbursalforlocalandexpatcustomers.

Openingdeferenttypeofaccountsafterknowingthecustomerneeds.

Page 2: MAHMOUD REDA CV

HandlingcustomercomplaintsandFlowupwiththecustomersforanyadditionalneed. Facingthecustomerinthebankingindustry.

SalesandServiceOfficerALHILALBANK(GarhoudBranch)fromFebruary2013 tillFebruary2016

JobResponsibilities:

SellingbankproductssuchasPersonalfinance,homemortgage,NationalLoans,BDC,CreditCardandSME.

AchievethetargetandIncreasethecustomersforthebank. Takingcareofthecustomer’sservicesuchasservicingthecustomersindoorandoutdoor. CallingtheCustomerstoofferingthenewoffers. CalculatetheCustomersLiabilitiesandDSR. Explainthecontracttothecustomersandpayingthemanagerchequestotheotherbanks. Openingaccounttothecustomersandissuecheques. HandlingcustomercomplaintsandFlowupwiththecustomersforanyadditionalneedandmakeAfter-salesservice.

Facingthecustomerinthebankingindustry.

SeniorRelationshipOfficerDUBAIFIRST-Dubai&Sharjah,UAEfromDecember2011tillFebruary2013

JobResponsibilities:

Proactivelytargetandrecruitclients. CallingtheCustomerstoofferingthenewproducts. CalculatetheCustomersLiabilitiesandthelimitofthecreditcard. Responsibletointroduceproduct&servicesofthecompanytothecustomer. Improvesonservicelevelsatthebranch,whiletakingcustomercomplaint,tryingtoresolveandsatisfytheneedsofthecustomers.

MeettheCustomersandexplaintheBenefitsoftheproducts. Howtodealwithdifferentkindofcustomers.

SalesExecutiveBarclaysBank–Cairo,EgyptfromJuly2010tillOctober2011.

JobResponsibilities:

Satisfyclientsongoingfinancialplanning. Achievetargetandincreasebankcustomers. OptimizeportfoliopotentialinconjunctionwithAccountExecutive. Managetheclient’sportfolio,makingproactivecontactonaregularbasisandmeetingclientsattheirconvenience.

Howtodealwithdifferentkindofcustomers.

Page 3: MAHMOUD REDA CV

CustomerServiceOfficerSphinxrentacargroup–Sharjah,UAEfromJuly2008tillJune2010.

Bank–Cairo,EgyptfromJuly2010July2010tillOct Assistingcustomersinrentingcars. Responsibleformakingthescheduleofeachdriver. Preparecontractandissuereceiptsuponpayment. Answeringphonecallsinquiriesandmakingsalesthroughtelephone. Handlingpaymentsofcustomerandpettycashfund. Responsibleforcheckingthebankstatementagainstthebookbalance. EncodetheLeaseAgreementandcheckingtheopenagreements(MonthlyandYearly)intheapplicationprogram.

Verifying the supporting documents of the new contracts for its correctness andcompletenessandincaseofdeficiencycoordinatewiththeconcernedsalesexecutiveortherentalsalesagentforrectifyingthesame.

Preparemonthlyandannualreportsofrevenueandexpenses.

Skills:

• T24system,primandD&Btracer.• AllcomputersystemsMAC,WindowsandDos.• MicrosoftPackage(Word,Excel,outlookAccess,PowerPoint).• Internet&WebDesigner,Photoshop,Flash.• ICDLcoursefromMicrosoft.• Knowledgeofanyupdateforthecommunication.• Excellentinmanagingsales.

PersonalInformation:

• Name:MahmoudRedaElsayedAly• DateOfBirth:10/02/1986• PlaceofBirth:Cairo,Egypt• Nationality:Egyptian• MaritalStatus:Married• Religion:Muslim• LanguageSpoken:ArabicandEnglish• CurrentPosition:BranchCustomerServiceOfficer-UnionNationalBankKBWBranch• DrivingLicense:ValidUAEDrivingLicense• VisaStatus:EmploymentVisa

Page 4: MAHMOUD REDA CV

EducationBackground:

FirstUniversityDegree:B.Sc.CommerceUniversity:CairoUniversityFaculty:CommerceMajor:AccountingGrade:GoodGraduationyear:May2007

Allcertificatesareavailableuponrequest