mahmoud reda cv
TRANSCRIPT
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MahmoudRedaElSayedAlyEmailAddress:[email protected] Address:Sharjah-KingFaisalSt.-UAEMobileNo:+971502656640
OBJECTIVE:Topursueacareerwithprogressiveemploymentthatwillallowmetoutilizeandexpandmyextensiveskillsandexperiencesinacreativeandproductivemanner,offeringopportunitiesforprofessionalgrowth
PROFILES 8yearsofexperienceinBanking,FinanceandCustomerService. Excellentinmanagingsales,focusontop-lineperformancethroughsalesstrategies. An Effective communicator with excellent relationship building skills with supervisor &managers.
Attention to details, team playerwith excellent interpersonal skills, can handlemulti-task,workunderpressure,putextraeffortontaskandabletoworkunsupervised.
SelfMotivated,fastlearner,flexible&eagertolearnanewthings Successrecordofachievinggreatresultsandmeetingsetperformanceboundaries.
WORKEXPERIENCES:
CustomerServiceOfficerUnionNationalBank(KBWBranch)fromJanuary2016 uptopresent
JobResponsibilities:
SellingbankproductssuchasPersonalfinance,NationalLoans,CreditCardandHomemortgageandsellingliabilityproductssuchasfixedandtermdeposit.
Prepareandgainapprovalforproposals,whichismatchingwiththeinternalpolicy. Maintainstrongrelationshipswiththecustomersandincreaseknowingofthecustomersandenhancebusinessopportunities.
AchievethetargetandIncreasethecustomersforthebank. Takingcareofthecustomer’sserviceanddoingaftersaleservicesandbuiltnewrelationshipwiththecustomers.
Offernewproductstothecustomersanddoingcoresselling. Printthecontractandallthesupportdocumentsforthecustomeranddoingthedisbursalforlocalandexpatcustomers.
Openingdeferenttypeofaccountsafterknowingthecustomerneeds.
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HandlingcustomercomplaintsandFlowupwiththecustomersforanyadditionalneed. Facingthecustomerinthebankingindustry.
SalesandServiceOfficerALHILALBANK(GarhoudBranch)fromFebruary2013 tillFebruary2016
JobResponsibilities:
SellingbankproductssuchasPersonalfinance,homemortgage,NationalLoans,BDC,CreditCardandSME.
AchievethetargetandIncreasethecustomersforthebank. Takingcareofthecustomer’sservicesuchasservicingthecustomersindoorandoutdoor. CallingtheCustomerstoofferingthenewoffers. CalculatetheCustomersLiabilitiesandDSR. Explainthecontracttothecustomersandpayingthemanagerchequestotheotherbanks. Openingaccounttothecustomersandissuecheques. HandlingcustomercomplaintsandFlowupwiththecustomersforanyadditionalneedandmakeAfter-salesservice.
Facingthecustomerinthebankingindustry.
SeniorRelationshipOfficerDUBAIFIRST-Dubai&Sharjah,UAEfromDecember2011tillFebruary2013
JobResponsibilities:
Proactivelytargetandrecruitclients. CallingtheCustomerstoofferingthenewproducts. CalculatetheCustomersLiabilitiesandthelimitofthecreditcard. Responsibletointroduceproduct&servicesofthecompanytothecustomer. Improvesonservicelevelsatthebranch,whiletakingcustomercomplaint,tryingtoresolveandsatisfytheneedsofthecustomers.
MeettheCustomersandexplaintheBenefitsoftheproducts. Howtodealwithdifferentkindofcustomers.
SalesExecutiveBarclaysBank–Cairo,EgyptfromJuly2010tillOctober2011.
JobResponsibilities:
Satisfyclientsongoingfinancialplanning. Achievetargetandincreasebankcustomers. OptimizeportfoliopotentialinconjunctionwithAccountExecutive. Managetheclient’sportfolio,makingproactivecontactonaregularbasisandmeetingclientsattheirconvenience.
Howtodealwithdifferentkindofcustomers.
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CustomerServiceOfficerSphinxrentacargroup–Sharjah,UAEfromJuly2008tillJune2010.
Bank–Cairo,EgyptfromJuly2010July2010tillOct Assistingcustomersinrentingcars. Responsibleformakingthescheduleofeachdriver. Preparecontractandissuereceiptsuponpayment. Answeringphonecallsinquiriesandmakingsalesthroughtelephone. Handlingpaymentsofcustomerandpettycashfund. Responsibleforcheckingthebankstatementagainstthebookbalance. EncodetheLeaseAgreementandcheckingtheopenagreements(MonthlyandYearly)intheapplicationprogram.
Verifying the supporting documents of the new contracts for its correctness andcompletenessandincaseofdeficiencycoordinatewiththeconcernedsalesexecutiveortherentalsalesagentforrectifyingthesame.
Preparemonthlyandannualreportsofrevenueandexpenses.
Skills:
• T24system,primandD&Btracer.• AllcomputersystemsMAC,WindowsandDos.• MicrosoftPackage(Word,Excel,outlookAccess,PowerPoint).• Internet&WebDesigner,Photoshop,Flash.• ICDLcoursefromMicrosoft.• Knowledgeofanyupdateforthecommunication.• Excellentinmanagingsales.
PersonalInformation:
• Name:MahmoudRedaElsayedAly• DateOfBirth:10/02/1986• PlaceofBirth:Cairo,Egypt• Nationality:Egyptian• MaritalStatus:Married• Religion:Muslim• LanguageSpoken:ArabicandEnglish• CurrentPosition:BranchCustomerServiceOfficer-UnionNationalBankKBWBranch• DrivingLicense:ValidUAEDrivingLicense• VisaStatus:EmploymentVisa
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EducationBackground:
FirstUniversityDegree:B.Sc.CommerceUniversity:CairoUniversityFaculty:CommerceMajor:AccountingGrade:GoodGraduationyear:May2007
Allcertificatesareavailableuponrequest