MahmoudRedaElSayedAlyEmailAddress:mahmoudreda@me.com Address:Sharjah-KingFaisalSt.-UAEMobileNo:+971502656640

OBJECTIVE:Topursueacareerwithprogressiveemploymentthatwillallowmetoutilizeandexpandmyextensiveskillsandexperiencesinacreativeandproductivemanner,offeringopportunitiesforprofessionalgrowth

PROFILES 8yearsofexperienceinBanking,FinanceandCustomerService. Excellentinmanagingsales,focusontop-lineperformancethroughsalesstrategies. An Effective communicator with excellent relationship building skills with supervisor &managers.

Attention to details, team playerwith excellent interpersonal skills, can handlemulti-task,workunderpressure,putextraeffortontaskandabletoworkunsupervised.

SelfMotivated,fastlearner,flexible&eagertolearnanewthings Successrecordofachievinggreatresultsandmeetingsetperformanceboundaries.

WORKEXPERIENCES:

CustomerServiceOfficerUnionNationalBank(KBWBranch)fromJanuary2016 uptopresent

JobResponsibilities:

SellingbankproductssuchasPersonalfinance,NationalLoans,CreditCardandHomemortgageandsellingliabilityproductssuchasfixedandtermdeposit.

Prepareandgainapprovalforproposals,whichismatchingwiththeinternalpolicy. Maintainstrongrelationshipswiththecustomersandincreaseknowingofthecustomersandenhancebusinessopportunities.

AchievethetargetandIncreasethecustomersforthebank. Takingcareofthecustomer’sserviceanddoingaftersaleservicesandbuiltnewrelationshipwiththecustomers.

Offernewproductstothecustomersanddoingcoresselling. Printthecontractandallthesupportdocumentsforthecustomeranddoingthedisbursalforlocalandexpatcustomers.

Openingdeferenttypeofaccountsafterknowingthecustomerneeds.

HandlingcustomercomplaintsandFlowupwiththecustomersforanyadditionalneed. Facingthecustomerinthebankingindustry.

SalesandServiceOfficerALHILALBANK(GarhoudBranch)fromFebruary2013 tillFebruary2016

JobResponsibilities:

SellingbankproductssuchasPersonalfinance,homemortgage,NationalLoans,BDC,CreditCardandSME.

AchievethetargetandIncreasethecustomersforthebank. Takingcareofthecustomer’sservicesuchasservicingthecustomersindoorandoutdoor. CallingtheCustomerstoofferingthenewoffers. CalculatetheCustomersLiabilitiesandDSR. Explainthecontracttothecustomersandpayingthemanagerchequestotheotherbanks. Openingaccounttothecustomersandissuecheques. HandlingcustomercomplaintsandFlowupwiththecustomersforanyadditionalneedandmakeAfter-salesservice.

Facingthecustomerinthebankingindustry.

SeniorRelationshipOfficerDUBAIFIRST-Dubai&Sharjah,UAEfromDecember2011tillFebruary2013

JobResponsibilities:

Proactivelytargetandrecruitclients. CallingtheCustomerstoofferingthenewproducts. CalculatetheCustomersLiabilitiesandthelimitofthecreditcard. Responsibletointroduceproduct&servicesofthecompanytothecustomer. Improvesonservicelevelsatthebranch,whiletakingcustomercomplaint,tryingtoresolveandsatisfytheneedsofthecustomers.

MeettheCustomersandexplaintheBenefitsoftheproducts. Howtodealwithdifferentkindofcustomers.

SalesExecutiveBarclaysBank–Cairo,EgyptfromJuly2010tillOctober2011.

JobResponsibilities:

Satisfyclientsongoingfinancialplanning. Achievetargetandincreasebankcustomers. OptimizeportfoliopotentialinconjunctionwithAccountExecutive. Managetheclient’sportfolio,makingproactivecontactonaregularbasisandmeetingclientsattheirconvenience.

Howtodealwithdifferentkindofcustomers.

CustomerServiceOfficerSphinxrentacargroup–Sharjah,UAEfromJuly2008tillJune2010.

Bank–Cairo,EgyptfromJuly2010July2010tillOct Assistingcustomersinrentingcars. Responsibleformakingthescheduleofeachdriver. Preparecontractandissuereceiptsuponpayment. Answeringphonecallsinquiriesandmakingsalesthroughtelephone. Handlingpaymentsofcustomerandpettycashfund. Responsibleforcheckingthebankstatementagainstthebookbalance. EncodetheLeaseAgreementandcheckingtheopenagreements(MonthlyandYearly)intheapplicationprogram.

Verifying the supporting documents of the new contracts for its correctness andcompletenessandincaseofdeficiencycoordinatewiththeconcernedsalesexecutiveortherentalsalesagentforrectifyingthesame.

Preparemonthlyandannualreportsofrevenueandexpenses.

Skills:

• T24system,primandD&Btracer.• AllcomputersystemsMAC,WindowsandDos.• MicrosoftPackage(Word,Excel,outlookAccess,PowerPoint).• Internet&WebDesigner,Photoshop,Flash.• ICDLcoursefromMicrosoft.• Knowledgeofanyupdateforthecommunication.• Excellentinmanagingsales.

PersonalInformation:

• Name:MahmoudRedaElsayedAly• DateOfBirth:10/02/1986• PlaceofBirth:Cairo,Egypt• Nationality:Egyptian• MaritalStatus:Married• Religion:Muslim• LanguageSpoken:ArabicandEnglish• CurrentPosition:BranchCustomerServiceOfficer-UnionNationalBankKBWBranch• DrivingLicense:ValidUAEDrivingLicense• VisaStatus:EmploymentVisa

EducationBackground:

FirstUniversityDegree:B.Sc.CommerceUniversity:CairoUniversityFaculty:CommerceMajor:AccountingGrade:GoodGraduationyear:May2007

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