Slide 1

Magal and Word | Essentials of Business Processes and Information Systems | 2009 1 The Order Fulfillment Process Slide 2 Outline Magal and Word | Essentials of Business Processes and Information Systems | 2009 2 A Basic Fulfillment Process Role of Enterprise Systems in the Fulfillment Process Exercise Using Simulated SAP Slide 3 Magal and Word | Essentials of Business Processes and Information Systems | 2009 3 A Basic Fulfillment Process Slide 4 Document Flow Magal and Word | Essentials of Business Processes and Information Systems | 2009 4 Customer Inquiry Quotation Customer Purchase Order Sales Order Picking Document Packing Document Customer Invoice Customer Payment Key questions regarding documents What is the purpose? What are the key data? General: Who, when, what, where Process / step specific: varies How does data change across the process? Who is responsible for the data? Slide 5 Customer Inquiry Magal and Word | Essentials of Business Processes and Information Systems | 2009 5 Slide 6 Quotation Magal and Word | Essentials of Business Processes and Information Systems | 2009 6 Slide 7 Customer Purchase Order Magal and Word | Essentials of Business Processes and Information Systems | 2009 7 Slide 8 Sales Order Magal and Word | Essentials of Business Processes and Information Systems | 2009 8 Slide 9 Picking Document Magal and Word | Essentials of Business Processes and Information Systems | 2009 9 Slide 10 Packing List Magal and Word | Essentials of Business Processes and Information Systems | 2009 10 Slide 11 Customer Invoice Magal and Word | Essentials of Business Processes and Information Systems | 2009 11 Slide 12 Financial Impact of the Fulfillment Process Magal and Word | Essentials of Business Processes and Information Systems | 2009 12 Slide 13 Role of Enterprise Systems in the Fulfillment Process Magal and Word | Essentials of Business Processes and Information Systems | 2009 13 Execute the Process Create Quotation Create Sales Order Prepare Shipment Send Shipment Create and send Invoice Receive and process payment Capture and Store Process Data Monitor the Process Instance-Level Information Flow Process-Level Information Flow Slide 14 Enterprise System in Fulfillment Magal and Word | Essentials of Business Processes and Information Systems | 2009 14 Slide 15 Process Level Information Magal and Word | Essentials of Business Processes and Information Systems | 2009 15 Slide 16 Exercise Using Simulated SAP Magal and Word | Essentials of Business Processes and Information Systems | 2009 16 The exercises will take you through the following steps that have been discussed in this chapter: receive customer inquiry create quotation receive a customer purchase order create a sales order prepare the shipment (pick and pack) send the shipment (post goods issue) create a customer invoice receive a customer payment