made in america - sam walton
TRANSCRIPT
MADE IN AMERICA
- President Bush
RUNNING A
cOMPANY
#CHAPTER 17
RULES THA T WORKED FOR ME
BELIEVE IN IT MORE THAN ANYBODY ELSE. If you love your work, you’ll be out there every day
trying to do it the best you possibly can.
YOUR PROFITS WITH ALL YOUR ASSOCIATES,
AND TREAT THEM AS PARTNERS. IN TURN, THEY WILL TREAT YOU AS A PARTNER AND TOGETHER YOU WILL ALL PERFORM BEYOND YOUR WILDEST EXPECTATIONS.
Your team. Think of new and more interesting ways to motivate and challenge your partners.
DON´T BE TOO PREDICTABLE.
THE MORE THEY KNOW, THE MORE THEY WILL UNDERSTAND. THE MORE THEY´LL CARE.
ONCE THEY CARE, THERE´S NO STOPPING THEM.
NOTHING ELSE CAN SUBSTITUTE FOR A FEW WELL-CHOSEN, WELL-TIMED, SINCERE WORDS OF PRAISE. THEY´RE ABSOLUTELY FREE AND WORTH A FORTUNE
Your successes. Find some humor in your failures. Don´t take yourself so seriously. Have fun and show enthusiasm - always
Your associates are the only ones who really know what´s going on out there. You must listen to what they are trying to tell you
Your customers´ expectations. If you do, they will come back over and over. Give them what
they want-and a little more.
Your expenses better than your competition. This where you can always find the competitive
advantage.
Upstream. Go the other way. Ignore the conventional wisdom. BE PREPARED FOR A LOT OF
FOLKS TO WAVE YOU DOWN.