m commerce trend and development (ebay)
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COMPUTEX TAIPEI 2013 - Mobile Commerce Industry Forum Topic:M Commerce trend and development Speaker:John Lin Vice President of eBay Inc. , CEO of eBay Greater ChinaTRANSCRIPT
MOBILE
JOHN LIN
CEO GREATER CHINA | VP EBAY Inc JUNE 2013
THE TREND AND THE DEVELOPMENT
2
Enabled more than
US$175B of commerce
volume (ECV)
ECV: total commerce and payment volume across
Marketplaces GMV, PayPal merchant services TPV, and
GSI global ecommerce merchandise sales.
- US$ 75B GMV - 115M active users - 2B items sold in 2012
- US$ 97B merchant services TPV
(excluding on eBay TPV)
- 15 years of experience
- >117M active registered accounts
- Available in 25 currencies
- US$3.68B merchandise sales - Online platform for 200 retailers
eBay: Enabling Commerce
3
MOBILE
LOCAL
DATA
GLOBAL
PLATFORM
4
400 LISTINGS
112 M
25
MILLION
4.3+ MILLION NEW EBAY BUYERS VIA MOBILE
162M eBay APP DOWNLOAD SINCE 2008
>2 BILLION
of items are purchased by shoppers from outside their countries
20%
ACTIVE USERS IN 190 COUNTRIES
MILLION SELLERS FROM AROUND THE WORLD
Items sold
eBay Marketplace 2012 Highlight
ITEM SOLD
40 SITES GLOBALLY
5 5
Omni-channel retail : Technology has fundamentally changed the
way we shop
Source: slidesharenet
Online
world
Offline
world Mobile
In-store
research Social
Commerce
Payments
Mobile
commerce
Promotions
& coupons
Self-scanning &
self-checkout
Shopping
lists
Store
location
Loyalty
“MOBILE
IS
QUICKLY
BECOMING
THE NEW
NORMAL.”
6
Today, mobile is a member of the family
Source: The Next Web. Zeldman
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And the pace of adoption is accelerating like never before
Source: Comscore
8
58% Use their phones while
shopping
2x eBay average purchase on a
Tablet vs. PC
63% Spend more after a
recommendation
Mobile is our new shopping companion
9
New buying power is coming from emerging economies
where Mobile is king
By 2015:
91%
58%
Source: emarketer, invesp, Boston Consulting Group
3yrs China overtakes US as
biggest online retail market
of new Internet users
from emerging economies
of ecommerce growth
from emerging economies
10 fastest growing countries
In ecommerce
20% Already today 20% of eBay business
is Cross Border Trade and growing
Venezuela Mexico
Argentina
Chile
Russia
India
South Africa
China Italy
Hungary
50% Already today 50% of Asia-Pacific users
access internet via a mobile device
10
(forecast)
US$BN
0.6 2.0
5.0
13.0
20.0
eBay is now the global leader in m-commerce
EBAY NOW
PAY
IN-STORE
CLICK & COLLECT
PAYPAL
HERE
eBay has been leading mobile commerce revolution
VIRTUAL
CHANGING ROOMS
IMAGE
RECOGNITION
GEO-FENCING
IMAGE
SWATCH
11
12
Gmarket Auction About
A few Innovative apps from ebay Inc
13
Easy payment on mobile. 2-3 clicks. 20-40% lift for sellers
CHECKOUT LOGIN REVIEW DONE!
14
Omni-channel promotions to drive buyer demands
Geo Fencing
Merchandizing Real Money offer Shipment Tracking &
Notification
Inventory aware
Merchandizing
15
Instant Mobile Buying: First and follow-on sales
16
17
Leverage Data platform to deliver personalized experience
• Personal profiles
• Precision Search and Curation
• Consistent and continuous
experience as user switch devices
18
Personalized experience: My Garage
19
Personalized experience: The FEED
20
How to make great apps? Be the customer
1. Convenient Landing Page
with all key features
2. Great search and
features (redlaser)
3. Direct access to best
deals and promotions
4. Local experience 8. Personal
(My eBay & Feed)
5. Intuitive browsing
7. Easy check-out
with PayPal
6. Simple Sign-in &
Sign-Up
2
1
3
4
5
6
7
8
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enabling consumers to shop anytime, anywhere