– AT E L I ER L UM I K H A

“Hello.”

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I C T M I S S I O N & V I S I O N

• Mission - To provide leadership, direction and coordination in the development, implementation and use of ICT for socio-economic development and for delivery of public service to digitally empowered citizens.

• Vision - A globally competitive knowledge-based economy, enabled by open and innovative ICT-enabled governance, providing world-class responsive services to digitally empowered citizens and communities in a progressive, equitable and sustainable society.

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T H E B P O I N D U S T R Y

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– D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E P H I L I P P I NE S ( I B PA P )

“In 2015, we breached our target revenue of $21 billion. We registered almost $22 billion revenues and had almost 1.1

million direct employment.”

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B U S I N E S S P R O C E S S O U T S O U R C I N G

• Large, Representing 10% of the Philippines’ GDP

• Dumaguete BPO’s Employ ±10,000

• Comparatively Relatively Stodgy

• Commoditized Offering

• Race to the Bottom

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S A M E , S A M E … B U T DIFFERENT

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A T E L I E R L U M I K H A

• Small Player, Provincial Location

• Team < 50

• Dumaguete City

• To Attract Business We Need to Differentiate

• To Succeed Lumikha Must be Very Efficient

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– O S C A R W I L D E

“We are all in the gutter, but some of us are looking at the stars.”

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O U R V I S I O N

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O P E N S O U R C E D V O C A T I O N A L E L E A R N I N G

• Drink Our Own Kool-aid First

• Deploy Learning to Our Team

• Extend to Our Ecosystem

• Test & Iterate

• Make it Good

• Make it Better

• Deploy as Totally Free Resource for BPO Community

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eLearning

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E F F I C I E N C Y P R O M I S E

• Learning is always a good investment

• Goodness of eLearning

• Available

• Flexible

• Consistent

• Reusable

• Trackable

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G R O V E ’ S L E A R N I N G F O R M U L A

• 4 Lessons @ 3 hours Preparation = 12 Hours

• 10 Learners/Lesson

• 1,500 Hours Worked in a Year x 10 = 15,000 Hours

• 1% Improvement

• Gain of 150 Hours on 12 Hour Investment

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12.5x ROI

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– A N DY G R O V E , F O R M ER I NT E L C E O

“Training is, quite simply, one of the highest-leverage activities a manager can perform.”

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E L E A R N I N G G O O D N E S S

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A V A I L A B L E

• Low Cost of Delivery

• Scalable

• Always On - 24x7 Access

• Accessible from any Internet Connection

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F L E X I B L E

• Convenient

• On-demand

• Web-based

• Self-explanatory 

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C O N S I S T E N T & R E U S A B L E

• Always On Message 

• Extensible 

• Learning Objects can be:

• Recycled

• Repurposed

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A C C O U N T A B L E

• Measuring What Matters

• For BPOs We Relentlessly Track Performance

• On the Job Improvement

• Pre- and Post Testing for Learning Uptake

• Satisfaction Surveys

• immediately after learning

• 2 weeks

• 4 weeks 

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– YO U

“Ano ngayon?”

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– M I K E R O WE

“Millions of people who have stopped looking for work, are ignoring 5.6 million genuine opportunities. That’s not a

polemic, or a judgment, or an opinion. It’s a fact.

And so is this: most of those 5.6 million opportunities don’t require a diploma – they require a skill.”

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– S E N ATO R S O NN Y A N G A R A

“Clearly, there is a need for new paradigms and pedagogies. The Philippines needs to consider these for the country’s

skills development framework to be a meaningful and long-term driver of economic growth.”

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F I L I P I N O Y O U T H ’ S S L O W T R A N S I T I O N F R O M S C H O O L T O W O R K R E D U C E S T H E I R C H A N C E S O F F I N D I N G A G O O D J O B B E C A U S E T H E I R E M P L O Y A B I L I T Y D I M I N I S H E S .

• The transition period may include the following:

• Looking for a Job

• Short-term Skills Training

• Temporary Work

• Household Duties 

• Inactivity: out of employment, education and training

Source: Bird, K. 2012. Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines. ADB. Manila.

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1 I N 4 Y O U N G P E O P L E A R E I D L E

• Prolonged idleness can permanently damage future prospects.

• About one in three young women are idle at any given time.

• Youth from lower income families are more at risk of falling idle after graduation.

• Philippine rates for idleness amongst the young are comparatively high.

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– D A N R E Y E S , C H A I R M A N O F I T & B US I NE S S PR O C E S S A S S O C I AT I O N O F T H E P H I L I P P I NE S ( I B PA P )

“…a need to develop the Philippines’ talent pool to address the skills-job mismatch and the requirements of the global

outsourcing market.”

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E L E A R N I N G S U P P L E M E N T S &

I N C R E A S E S T H E E F F I C I E N C Y

O F T R A D I T I O N A L L E A R N I N G

B Y L O W E R I N G B A R R I E R S T O

K N O W L E D G E A C Q U I S I T I O N .

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P E D A G O G Y

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– M I C H E LL E O S I A S

“Follow the Content Commandments!”

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G E T C H U N K Y

B R E V I T Y I S B E A U T I F U L

S H O W , D O N ' T T E L L

S A Y I T A G A I N … A N D A G A I N

S I M P L I F Y

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B E I N T E R A C T I V E

S T I C K T O T H E S T A N D A R D S

G E T F E E D B A C K

P R O M O T E C O L L A B O R A T I O N

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A N E X A M P L E

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S C R U M M A N D A T E

• Management Vision:

• Industry leadership in terms of HR policies that make Lumikha a great place to work and sustainable for its employees - we want to be in business for the long-term with employee tenure measured in decades rather than years.

• Operational excellence that places us among the elite Business Service Providers in the world. This ambitious goal will be achieved through steady, daily improvement; organizational alignment and our team's commitment.

• Evolve into a learning organization using online learning technology, team thirst for knowledge and management dedication to individual development.

• To reach these lofty goals, management believes a common framework for problem-solving and efficient project completion is essential. Therefore learning Scrum is compulsory for all Limikha team members.

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S C R U M L E A R N I N G

• 4 courses of 10-15 lessons

• Scenario-based Exercises

• Lesson Quizzes

• Course Tests

• Satisfaction Surveys for Learners

• Learning Management Platform @ www.learngo.ph

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T H A N K S !

L U M I K H A . C O H A R R Y @ L U M I K H A . C O

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R E S O U R C E S

• A great summary of eLearning

• https://en.wikipedia.org/wiki/Educational_technology

• About eLearning K-12

• http://www.onlineprogramhowto.org/

• ICT 

• http://icto.dost.gov.ph/

• The eminently quotable Oscar Wilde

• https://en.wikiquote.org/wiki/Oscar_Wilde

• Andy Grove & Learning in Corporate Environment

• http://amzn.to/29tTpqt

• More About Spain

• http://www.bloomberg.com/news/articles/2016-07-01/spain-is-running-out-of-workers-with-almost-5-million-unemployed?utm_source=nextdraft&utm_medium=email

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R E S O U R C E S

• Dirty Jobs

• https://en.wikipedia.org/wiki/Dirty_Jobs

• Mike Rowe Works Foundation

• http://profoundlydisconnected.com/

• MIke Rowe’s Post on the Skills Gap

• http://mikerowe.com/2016/02/stopignoringskillsgap/

• Senator Sonny Angara

• https://www.facebook.com/sonnyangara/

• Mind the Skills Gap Program

• https://www.britishcouncil.ph/programmes/skills-and-employability/mind-skills-gap

• Are Filipino Youth off to a Good Start? Youth Labor Market Experience in the Philippines

• http://www.adb.org/sites/default/files/linked-documents/43396-013-phi-oth-02.pdf

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R E S O U R C E S

• Force Multiplication

• https://en.wikipedia.org/wiki/Force_multiplication

• Pedagogy

• https://en.wikipedia.org/wiki/Pedagogy

• Philippines eLearning Society

• http://elearning.ph/

• Google Apps for Education

• https://www.google.com/edu/

• Evernote

• https://evernote.com/

• Scrum

• https://en.wikipedia.org/wiki/Scrum_(software_development)

• http://amzn.to/29tZWRZ

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