LowesLink®

Vendor Inquiry (VI)

Deduction Search Return to Manufacturer (RTM)

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Lowe’s Logo and LowesLink® are registered trademarks of LF, LLC. All Rights Reserved.

Revision Date: 08/2019

Agenda

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• Home 3• Search 4• RTM Format 5 • Deduction List 6• Location / RTM Search 7• Deduction Detail 9• Chargeback 12• Individual Example 15• Application Questions 21

• Notes: • Reference “LowesLink® Vendor Inquiry - Deduction Search” training

document for process overview. • This training applies to Source Code RTM only. • The Deduction Number format will be DM1234DA or DM12345.

Slides

Vendor Inquiry Home PageSelect Deduction Search Option

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Note:Vendor.Inquiry@Lowes.com is the email address referenced on all screens

Deduction – SourceSelect RTM - Return to Manufacturer Option

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RTM Source Code Format

Deduction ends in “AL” Consolidated

• All RTMs for all locations combined to one deduction per vendor number• Ex: DM1234AL• NOTE: Chargebacks for these deductions cannot be submitted through

LowesLink®. The vendor may email RTMVendor@lowes.com with any questions.

Deduction ends in “DA” Consolidated

• All RTM for all locations combined to one deduction per vendor number• Ex: DM1234DA

Deduction = 5 digits Individual RTM

• Processed due to cost difference between request by location and corporate approved deduction dollars

• Ex: DM12345

Deduction = 6 digits Correction to original deduction or chargeback (loss recovery)

• Ex: DM123456, DMRL1234

Note: Reference “LowesLink® Vendor Inquiry - Deduction Search” training document for process overview. 5

RTM Deduction- Consolidated (DA) Drill Down: Deduction Number Option

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RTM Deduction- Consolidated (DA) Drill Down to details by selecting a Deduction Number

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Additional Search OptionInput the Location and RTM Number

Select Search

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Filtered to RTM Specified in Search

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Filtered to RTM Specified in SearchDrill Down: RTM Item Details Option

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RTM Item Details

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Requirements for Chargeback Submission(same for all deduction source codes)

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1. Change chargeback option to Yes (defaults to No).

2. Enter chargeback amount.

❖ Note: Only use a decimal to distinguish dollars and cents. No comma or other special characters in the amount field.

3. Select chargeback reason from drop down list.

❖ Note: If “Other” is selected, Chargeback Comments must be filled out.

4. Enter name.

5. Enter phone number.

6. Submit Response.

Chargeback Error Message Chargeback submitted for more than Extended Cost

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Chargeback Submitted Successfully

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RTM Deduction - Individual RTM Drill Down: Deduction Number Option

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RTM ListDrill Down: RTM Item Details Option

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RTM Item Detail

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Chargeback Error MessagesChargeback submitted for more than Deduction Amount and No Reason Selected

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Chargeback Submitted Successfully

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Chargeback Submitted Successfully

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Application Questions

Please contact the Finance Resource Center by:

Email: Vendor.Inquiry@Lowes.com

Phone: (336) 658-2121 choosing Option 3 LowesLink® / Option 1 LowesLink® Vendor Inquiry

Finance Resource Center Hours of Operation:

Monday – Thursday from 8:00 AM – 5:00 PM EST

Friday from 8:00 AM – 2:00 PM EST

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