Long Term Solutions Update

Karan Marsh

Karan.marsh@dts.ca.gov

Slide 2

CA Service Centers Architectural Tiers

Dept. & AgencyModernized and Web Enabled legacy systems

External Service Providers (e.g. Credit Bureau)

Service Interfaces

New Online Services from select large agencies or eService COE

Tier 2:Service Integration

InfrastructureESB or IB

Citizen orBusiness

Employees

Tier 1:CA MasterServices

Portal(Gartner Focus)

Tier 3:Service Providers

ServiceConsumer

&ServiceProvider

Slide 3

Reference Architecture – Logical Services View

Portal Services

Non-Web Based Apps

Legacy Apps - Mainframe

Web ServicesWeb

Applications

Presentation Services

Portal Ecosystem Admin & Ops

WebContent

Presentation Mgmt.

Personalization

Accessibility

Multi-Channel / Device Directory

Admin & Ops

Portal Admin & Ops

Shared Services

Payment Engine

CRM

Video Streaming

Identity & Access Mgmt

Authentication Admin & Ops

Access Mgmt Admin & Ops

Auditing & Reporting

Collaboration Services

Search Services

Taxonomy Index

Search (external – Google)

Chat / IM

Content Services

Web Content Mgmt.

Syndication

Multi-Media Content

Content Meta Data

Departments

Internationalization

Blog Engine

Session Mgmt.

Calendaring Wiki Engine

Application Services

Survey Engine

News Engine

BI / Dashboarding

Enterprise Service Bus (Out of Scope)

Applications / Services may be consumed by the portal through adaptors / APIs or through an Enterprise Service Bus - the definition of service modules is out of Scope of this project.

G2C – Citizen Service Centers

G2B – Business Service Centers

G2E – Employee Service Center (Out of Scope)

Integration Services

Inter-portlet Communication

Orchestration Portlets

Application Assembly

E-Forms

Slide 4

Timeline

10/08/06 - Kicked off engagement with Gartner 11/22/06 - Completed Key stakeholder interviews. 2nd week of December - Business Stakeholder

Workshop to confirm biz requirements. 2nd week of December - Technical Stakeholder

Workshop to confirm tech requirement. 1st week in January – Needs Assessment and

Alternative Analysis workshop – both Business and Technical stakeholders.

Spring – RFP ready for release.