listening skills_mustahasn076.pptx

8/14/2019 Listening Skills_Mustahasn076.pptx

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Introduction

What is listening?It is the complex process of receiving, focusing, deciphering,

accepting, sorting, hearing, understanding and judging what wehear

We listen more than we speak. A person can listen 400-800 words

per minute while its ideal speed is 120-150 words per minutes.

Listening Vs. Hearing

As mentioned earlier listening is a complex process which

includes 8 steps. While hearing is the one of the components of listening,

hearing means listening enough to catch what the speaker issaying.

It is said that the hearing is half listening


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Types of listening:

There are four types of listening

Appreciative

The listening done for enjoyment and deriving aesthetic

pleasureExample

we do when we listen to actors and performers.

Empathetic

The listening to distressed friend who wants to unleashhis/her feelings

Example

Psychiatrists listening to their patients


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Types of listening ComprehensiveThe listening that is done to understand and comprehend themessage

Exampleas students listen to the lecture in classroom

CriticalWhen the intention is to accept of reject the message or toevaluate it critically we do critical listening.Examplelistening to a sales person before buying any product fromhim/her


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Traits of a good listenerAcquiring the skills of active listening needs much effort

however few guidelines are given in coming slides

Being non-evaluated:

If you are active listener your non verbal and verbalbehavior will suggest to the speaker that you are being

properly heard and understood

It should not however indicate what you think about the

person

Your behavior conveys the impression that you acceptthe person without making any judgment of right or

wrong


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Traits of a good listener

Paraphrasing:

If one wish you to clarify a point, he can simply

paraphrase what the speaker has said and enquire from

the speaker whether he have heard it accurately Implication:

To reflect implication one have to go beyond the

contents of the speaker indicating him appreciation for

his ideas.

The listener's aim here is to reflect eagerness and zest by

nodding or through verbal means thereby giving

positive feedback


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Reflecting hidden feelings: In order to judge and unleash the feelings , intentions,

beliefs or values that may influencing the speakers

words we have to go beyond the contents of the

conversation.

In this listener try to empathize or identify himself /herself

with speaker to experience how he or she feels

Phrases like If I were in your place . . . are used.

Inviting further contribution:

In situation where one haven't heard or understood

enough yet to respond with empathy and

understanding, prompt the speaker to share more

information.


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Responding non-verbally

One can show that he/she is an active listener byadopting certain postures and sending non-verbalsignals which communicate you interest in the speaker is

saying These include regular eye contact (without staring ),

body leaning slightly towards the speaker, head nodsand slightly tided head

Sometimes receptive utterances like hmmm , uh-huh

can also be used Giving these signals indicated that you are interested

and you are understanding.


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Active vs. Passive listening Paying Attention:

The responsibility of the listener is to show keenness in thespeaker and speaker and speech by his expression,alertness, and by asking questions about the speech if

required. By doing this the listener will encourage the speaker to

express his ideas clearly and enthusiastically

Concentrate on the themes, supporting ideas, anddigression. Paying attention is equally important not to

neglect the physical aspects of the person. Hisappearance, expression, body movements andpostures are conveying meaning as are his word.


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Active vs. Passive listening

Dealing with distraction

In this process of developing your activelistening skill you should train yourself to avoidphysical distraction and concentrate on the

message fully. For example an attractive face in the room,

sometimes even the fragmented of perfumecan be the reason for distraction however acareful listener has to exercise a great deal of

mental discipline to remain focuses on themessage sent by the speaker.


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Implication of Effective

listening While working in an organization one will use

his/her listening skills in a verity of situation. Like

listening to distressed and dissatisfiedworkers, listening during telephonic

conversation, listening while takinginstructions, conducting a meeting and manyother instances

If one is effective in listening he/she will beable to take right decision and make better

policies in any organization On contrary lack of proper listening can lead

to embarrassing situations because of a gapin coordination and understanding


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listening skills_mustahasn076.pptx

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