LifeWorks Employee Assistance ProgramOrientation for Employees

Agenda

• Overview of the LifeWorks EAP Program• Services and resources available• How to access the program

Please feel free to ask questions as we go along!

Key Features

• LifeWorks is available to you and your immediate family• No additional cost• Fully bilingual (English/French)• National service• 24 hours per day, 7 days per week• Support in-person, by telephone, or via lifeworks.com• Educational materials on a variety of topics• TTY / TDD access• LifeWorks is a voluntary and confidential program

Confidentiality

• Confidential vs. Anonymous• Limitations• Intake Process

How Does the Program Work?

• Ease of use: one toll-free telephone number for all of your issues• Available online at www.lifeworks.com • Call triage process• Immediate telephonic counselling support available• Referral to in-person counselling available• Educational materials and resources available • Research conducted on your behalf

Our Counselling Approach

• May take place over the telephone or in person• Short-term, solution focused counselling• Number of sessions varies and is determined on a case by case

basis

Who are our EAP Counsellors?

• Minimum 5 years experience• Master’s degree in psychology, social work or another human

services field• Member of their respective professional body

When to use the Program?

• Your toddler is waking up every night at 2 am and you’re exhausted• You’d like to be saving more for retirement but money is tight• You need to find a summer camp for your 5th grader• You’re going through a divorce and you’re worried about finances,

where you’ll live, and how your kids are coping• You’ve started a new exercise program and you really want to stick

with it

Emotional Well-Being

• Relationship, marriage and family issues• Stress related issues• Mental health concerns such as depression and anxiety• Grief and loss• Addiction and recovery• Balancing work / life• Anger management• Ceridian Depression Centre

Parenting and Child Care

• Child care locator• Single-parenting and blended families• Pregnancy, infertility and adoption• Summer camp locator and holiday planning• Special needs issues• Bullying• Career Cruising for Teens• New Parent Kit, Child Safety Kit, and other resources

Caring for Older Adults

• Caregiver support and resources• Alzheimer's, dementia and other health issues• Being a long distance caregiver• Living safely• Searching for nursing homes and in-home care• Older Adult Safety Kit

Education

• Kindergarten and early education• Communicating with teachers and

administrators• Homework and grades• College and University planning• Career planning and lifelong learning

Financial

• Personal budgeting• Managing debt• Saving and investing• Basic tax planning• Buying a home• Basic retirement planning• Financial Toolkit - online• “Taking Charge of Your Money” blog

Legal Issues

• Speak to a lawyer for up to 30 mins at NO COST!• Family law• Real estate law• Bankruptcy• Criminal law• Estate planning• Divorce Toolkit• Complete Will Kit – online• Up to a 25% discount off of services beyond the consultation• Exceptions are :

– Employment and Business law

Health and Wellness

• Eating Well Program : telephonic counselling with a registered dietitian.

• Ceridian Stop Smoking Centre• Online “Feeling Good Blog”• Healthy Weight Calculators• Living with a disability or chronic condition• Getting the sleep you need• Nurse Line

Work and Career

• Co-worker relationships• Interpersonal and communication skills• Navigating workplace changes• Time management• Relocation• Shift work and telecommuting

Midlife and Retirement

• Work after retirement• Empty Nest issues• Growing as a couple• Life and retirement planning• Online Tool Kit: “Planning Your Future:

Life, Work and Relationships After 50”

Everyday Issues

• Home improvement issues• Moving and relocation• Locating community resources• Locating a family doctor• Volunteer opportunities

Easy to use by phone

• Access all services through one toll-free number• 24 hours a day, 365 days a year• Free and confidential

With LifeWorks online you can...

• Listen to podcasts• Find thousands of expert articles as well as online toolkits,

booklets, and recordings• Use interactive tools on budgeting, investing, home buying, health

and retirement planning• Email a consultant

Lifeworks.com

LifeWorks Mobile App

Device operating system requirements: • iPhone: Operating System (iOS) 5 or higher (check Settings / General / Version). This is different from the model number. Most iPhone 3 and 4 models run on iOS 5 or higher.•Android: Operating System 2.3.3 or higher•BlackBerry: Version 6.0 to 7.1

How to contact LifeWorks

Phone

Toll-free: 1.877.207.8833En français: 1.877.307.1080TTY/TDD: 1.877.371.9978

Online www.lifeworks.com

User ID:pharmacy/pharmaciePassword: wellness/sante