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The Business Case for AI in HR

Artificial Intelligence (AI) has become the single most influential driver of change in HR this decade. So far, AI is responsible for1:

hours saved per new hire

75% 4% 35%23cost reduction

per screenincrease in revenue

per employeedecrease in

turnover

• Dramatic reductions in processing and labor costs

• Fewer instances of human error

• Higher output and better quality and consistency

• Compliant data handling and data privacy

BENEFITS OF AI-ENABLED HR SOFTWARE

Create “smart” algorithms that mimic human brain function and filter volumes of data in search of patterns, trends or anomalies that provide context for solving

problems or delivering services.

Objective of AI-embedded HR software

Resumé screening, case management, onboarding processing and other tasks that can be automated

AI ABILITIES IN HR

3 Key Advances in AI Will Continue to Reshape HR in the Years to Come:

Examples: Google, human resource information systems (HRIS), learning management systems (LMS) and applicant tracking systems (ATS)

Robotic Process Automation (RPA) 1 RPA systems use AI to perform basic, repetitive

tasks across numerous digital systems without requiring users to have any technical know-how.

The global RPA market is projected to grow annually at a rate of 61% between 2020 and 2025.2

KEY FEATURES BENEFIT

Optical Character Recognition, which can lift, format and organize data from any document or image and upload that data to all relevant systems.

By eliminating the need for manual data entry, RPA drastically improves data management and amplifies the labor-saving efficiencies of AI technology.

AugmentedAnalytics2 Augmented analytics automates the process of turning raw

data into meaningful insights.

WHAT IT CAN DO BENEFIT

• Filter vast quantities of disparate HR datasets

• Draw conclusions about what patterns mean for the business

• Translate findings into familiar language that can be understood easily

Organizations can identify high performers, realize regrettable attrition of new hires and better understand time to hire—to name a few capabilities—easier than ever before.

90% of employees surveyed by Harvard Business Review are

willing to let their employers collect and use personal data,

provided the employee benefits in some way.5

The augmented analytics market currently maintains

25% growth year-over-year.4

Only 2% of organizations are at the highest level of people

analytics maturity.3

Chatbots3 Automated virtual assistants that can retrieve information for users, including FAQs, documents and more.

LOOKING TO THE FUTURE BENEFIT

Future chatbots will function similarly to Siri or Amazon Alexa, but with the ability to understand dynamic conversation. These machines will have the intelligence to ask follow-up questions that stimulate a more helpful dialogue with employees.

Chatbots will represent one of the most valuable sources for people data, which can be mined by employers to better understand what additional support is needed for open enrollment, benefits administration, and other HR functions.

64% of employees said they would trust a robot over

their manager.7

Almost 70% of workers believe that automation will

create an opportunity to qualify for more highly skilled work.6

Meet Ava — Digital Automated Virtual HR Assistant

Ava is a digital online interactive tool for users to access information and actions otherwise performed via a telephone or a website. Ava

leverages machine learning to provide employees interactive access to their benefits program.

How Ava Works: Users can type or speak their questions using conversational language. Ava will then access necessary data to answer the question. Ava also provides deep links to forms, benefit provider telephone lines, and websites as needed.

AVA BY THE NUMBERS

200KINTERACTIONS

100KCONVERSATIONS

14.5KUNIQUE USERS

Ava streamlines HR-related admin tasks to save costs and allow organizations to focus on high-value strategic activities. Ava allows employees to access their benefits information, general HR questions and perform certain transactions. The digital assistant can provide support on topics such as:

25%2% 90%

• Plan information• Benefits Eligibility• Current benefits enrollment• Payroll deductions• Updating personal information• Onboarding

70% 64%

Employees can ask Ava to review current enrollment, how to enroll, and provide access to the enrollment tools. Ava is integrated with a deep link into our device-responsive enrollment flow.

• Performance review info• Issues with payroll• Parental leave application forms

• Paycheck calendar• Health and dental coverage• Benefits summary

RememberBy 2022, AI will create a:

13% reduction in total task hours completed by humans8

The increased adoption of AI-enabled HR software does notmean that robots will replace humans. Realistically, workforces

will become more proficient. While machines deliver operational efficiency, humans will continue to out-perform AI in complex

reasoning and socio-emotional intelligence.

1Examining the Benefits and Potential Drawbacks of AI in Recruiting2RPA Market 2020 Global Industry Trends, Statistics, Size, Share, Regional Analysis by Key Players, Industry Forecast by Product, Applications and End-User3HR Today - See Into The Future: The Crystal Ball of People Analytics4What Is Augmented Analytics in HR? Definition, Use Cases, and Key Benefits5How Companies Can Use Employee Data Responsibly6Automation and Job Loss Statistics7Employees trust in workplace AI growing8Automation and Job Loss Statistics

How can Ava help?• Prescription drug coverage• 401k contributions• Investment asset overview