Julian ApatuHide'n'Seek // Finding opportunities for innovation @ Lifehack Labs

Today’s Lesson

"Everything you hear is bullshit until you validate it in your own context"

- Someone not quite famous

Opportunity ecosystem

● Awareness: being alert to what opportunities are available or creating them; networks and co-locating yourself in an advantageous position increases your awareness; uncertainty, ambiguity and confusion are all full of opportunities

● Readiness: ready to consider, support or act on opportunities; entrepreneurs demonstrate awareness and readiness of opportunities

● Engagement: taking action on opportunities you want, sharing opportunities with others or disengaging; you don't have to take every opportunity that arises

● Reflection: review your situation and explore ways to raise your awareness of opportunities

The magic square● goal: complete a 3x3 matrix using

numbers 1-9 inclusive where all rows, columns and the 2 main diagonals all add up to the same number within 3 minutes

● someone asked what the purpose of the activity was = service design success

● introduces kinetic actions, teamwork, collaboration, problem solving and process mapping

● questions were asked to clarify the guidelines for interaction, information sources, key number placement and key number alignment

● methods: questions, conversations, rapid prototyping, instant visual feedback

1 2 3

4 5 6

7 8 9

The Paper Dart Game● goal: estimate success; hand propel an

identifiable piece of folded A6 paper ~10m as many times as possible in a 3 minute timebox where each team member must fold the paper at least once

● questions were asked to clarify the guidelines for construction, measures of success,

● exposing all groups to the collective design wisdom inspired adaptation where success was demonstrated

● methods: questions, conversations, rapid prototyping, process mapping, continuous validation, continuous delivery, continuous improvement, estimation, fast feedback, setting expectations

Externalise to invite people into your process

● Goal: visually map an experience (how the crew got to Tapu Te Ranga Marae for day 1 of Lifehack Labs) using 3 stickies for tier 1 (which tells a complete story), then up to 3 more stickies for tier 2 (filling in the "gaps" and adding richness to the story) and then up to 3 more stickies for tier 3

● Share the journey as a narrative at each tier● Having "gaps" at tier 1 is important as it "visualises" space where something can

happen● Add emotion to the journey map to identify key opportunities at points of pain and

delight● Also look at the other parts of the process and the holistic experience● Methods: 3-tiered journey maps, intentional space, conversations, narratives,

((storyboarding, user stories, mental models -- we ran out of time))

Double Helix

Anchors (used to give context in uncertainty):: constant connection:: constant contrast:: constant contention

Activities (cyclic and iterative):: continuous validation:: continuous delivery:: continuous improvement

Aspects (measures of success):: to drive human insight:: to embrace human failure:: to extend human learning:: to celebrate our humanity

Thinking

Fast Slow

Reading

"Innovation happens at the intersection of disciplines"

http://storyofdesign.com/2011/04/27/innovation-happens-at-the-intersections/

Finding Opportunities

#non-linear #analogous-learning #lean #continuous-validation #continuous-delivery #continuous-improvement #disruptive-innovation #social-innovation #iterative-design

#sustainable-solutions #resilience #sandbox-thinking #human-centered-design

#LifehackLabs

Connect with Julian on Twitter: @japatu

Julian Apatu