Liberty Mutual / Safeco Vendor Program

• Started rollout at the end of February 2015• Gradually launched the 19 branches we have

actively participating today• Total revenue YTD – $ 440K • 33 jobs in progress ($50K)• Job average YTD – $1,500

Service Level Agreements (SLA’s) • 30 minute job assignment acceptance / customer first contact

(done at the contact center)• 4 hours to start the job with recording in MICA software.• Mandatory call to Mitigation Specialist (MS) after scope and

prior to commencing work. • 24 hours to upload initial scope with pictures, accurate line

items and moisture maps• 3 days once job is complete to have it reviewed by Home

Office QA and submitted to Liberty Mutual for review and payment.

Hardware / Software• Mica

– SSI’s water mitigation software– Integrated with Xactimate– Field level with tablet – Professional presentation – No more leaving money on the table– Monthly software charge / per claim charge

• Xactimate– Ability to receive and send back assignments per the SLA

guidelines. – Monthly software charges / per claim charge

Equipment Requirements Hand Tools• Measuring Device (Electronic)• Drill (battery)• Screw drivers• Hammer• Chalk Line (NO RED CHALK)• Drywall saw (power saws)• Small / large pry bars• Carpet awl / Knee Kicker• Box cutter

Misc. Supplies• Digital camera or Tablet with camera / spare

batteries• Photo company ID badges• Branch manager business cards• 6 Mil Plastic• Boots / Gloves• Mask / googles• Tyvek suits • Painters tape /Duct tape• Zip ties• Lead, Asbestos testing kit

Meters• Thermo hygrometer• Pin less / Non-Penetrating Meter• Penetrating meter• Hammer Probe• Moisture sensor• Back up batteries

Drying Equipment• LGR’s, Lay flat ducting, Flex duct• Centrifugal Fans• Axial fans

Specialty Equipment• Inject-a dry / inject-it-in / wall drying systems• Rescue mat floor drying system• Air Scrubber / Negative air machine• Water claw / Helix extraction wand / Extreme

extractor / Rover (Cat 1 in place drying)• Power distribution box / pig tails

Liberty Mutual /Safeco Vendor Training

• SLA – Overview of the do’s and don’ts – Estimating guidelines– Time sensitive thresholds– How to be first in class and capture more opportunities for your location.

• Mica – Software use– Sketch / Floor plans – Line items , notes and pictures– Atmospheric conditions, readings and recommendations

• Repair, Renovate and Paint (RRP)- Lead safe training, specific to demolition. State specific, please

contact Nick Albanese for more information.

Franchise Participation SSI must host your PowerMagic data base

Enhanced insurance requirementsComplete understanding of IICRC S-500

ie: Mold under (10 x 10) 100 SQFMust perform mitigation for categories 1-3

Capacity staffing and equipment The ability to handle multiple jobs concurrently

Must have SSI tablet(s), loaded with Mica Mitigation SuiteMust have 1 Xactimate license with SSI for QA process.

Insurance program participation agreement with SSIExperienced ASD certified technicians

After hours responseA reliable person to answer the calls

After hours on-call technicians

Questions?