Liberty Mutual / Safeco Vendor Program
• Started rollout at the end of February 2015• Gradually launched the 19 branches we have
actively participating today• Total revenue YTD – $ 440K • 33 jobs in progress ($50K)• Job average YTD – $1,500
Service Level Agreements (SLA’s) • 30 minute job assignment acceptance / customer first contact
(done at the contact center)• 4 hours to start the job with recording in MICA software.• Mandatory call to Mitigation Specialist (MS) after scope and
prior to commencing work. • 24 hours to upload initial scope with pictures, accurate line
items and moisture maps• 3 days once job is complete to have it reviewed by Home
Office QA and submitted to Liberty Mutual for review and payment.
Hardware / Software• Mica
– SSI’s water mitigation software– Integrated with Xactimate– Field level with tablet – Professional presentation – No more leaving money on the table– Monthly software charge / per claim charge
• Xactimate– Ability to receive and send back assignments per the SLA
guidelines. – Monthly software charges / per claim charge
Equipment Requirements Hand Tools• Measuring Device (Electronic)• Drill (battery)• Screw drivers• Hammer• Chalk Line (NO RED CHALK)• Drywall saw (power saws)• Small / large pry bars• Carpet awl / Knee Kicker• Box cutter
Misc. Supplies• Digital camera or Tablet with camera / spare
batteries• Photo company ID badges• Branch manager business cards• 6 Mil Plastic• Boots / Gloves• Mask / googles• Tyvek suits • Painters tape /Duct tape• Zip ties• Lead, Asbestos testing kit
Meters• Thermo hygrometer• Pin less / Non-Penetrating Meter• Penetrating meter• Hammer Probe• Moisture sensor• Back up batteries
Drying Equipment• LGR’s, Lay flat ducting, Flex duct• Centrifugal Fans• Axial fans
Specialty Equipment• Inject-a dry / inject-it-in / wall drying systems• Rescue mat floor drying system• Air Scrubber / Negative air machine• Water claw / Helix extraction wand / Extreme
extractor / Rover (Cat 1 in place drying)• Power distribution box / pig tails
Liberty Mutual /Safeco Vendor Training
• SLA – Overview of the do’s and don’ts – Estimating guidelines– Time sensitive thresholds– How to be first in class and capture more opportunities for your location.
• Mica – Software use– Sketch / Floor plans – Line items , notes and pictures– Atmospheric conditions, readings and recommendations
• Repair, Renovate and Paint (RRP)- Lead safe training, specific to demolition. State specific, please
contact Nick Albanese for more information.
Franchise Participation SSI must host your PowerMagic data base
Enhanced insurance requirementsComplete understanding of IICRC S-500
ie: Mold under (10 x 10) 100 SQFMust perform mitigation for categories 1-3
Capacity staffing and equipment The ability to handle multiple jobs concurrently
Must have SSI tablet(s), loaded with Mica Mitigation SuiteMust have 1 Xactimate license with SSI for QA process.
Insurance program participation agreement with SSIExperienced ASD certified technicians
After hours responseA reliable person to answer the calls
After hours on-call technicians
Questions?