lfm company profile 2016_17

© LFM COMPANIES BUSINESS PROFILE

Company Profile Of

T/A

LFM TRAINING ACADEMY

Business Address: IDZ Lower Chester Road

Office Park Block H-5

Sunny ridge

East London

5201

Postal Address: 1313 Zone 6, Zwelitsha, 5608

Tel no: 081 745 9834

Cell no: 072 622 7299

Fax no: 086 556 3076

Email: [email protected]

Company registration number: 2015/342566/07

Main Member: Mr Lungile Face-Lite Mighty Mangwana.

mailto:[email protected]


1. Background

a. Company History

The Learning Further Management (LFM) Training Academy has been committed to providing the highest quality, needs-based training interventions to its clients, both locally and internationally. We are a 100% Black Economic Empowerment Company, driven by our team’s passion for education, training and development and 100% commitment to excellent service. The Company recognises the importance of youth, entrepreneurial development and a number of courses are available for small business owners who want to improve their managerial skills and gain a better understanding of the business environment in which they operate. Life skills and capacity building training is available for participants who want to integrate successfully into modern society or contribute in a meaningful way to their community. Management and supervisory development courses are available for established businesses that require career and personal development for their employees. These courses provide participants with a better understanding of the dynamics that drive successful businesses.

b. What we do

We provide training for leadership, learnerships, skills programmes for organisations, cooperatives, government and communities.

2. Strategy & Vision

a. Vision statement

We envision in delivering sustainable human capital for the future. b. Mission statement

We provide quality needs-based learning programmes that are geared towards helping participants achieve their professional and career goals. To provide innovative training and development solutions that will enable our clients to maximize the growth of human capital in their organisations and to uphold a commitment to quality and ethical standards in education, training & development.


c. Values LFM Companies deals with all aspects of education, training and development complementary services, imparting skills and knowledge to individuals and organisations by:

Provide a professional service to all our clients

Establish and maintain outstanding and mutually beneficial

relationships with our clients

Customise solutions to meet the requirements of each specific client.

Our mandate to the communities we serve is to provide quality services that will add value to our most valued communities. In this respect, LFM Companies is confident in its strides to be the preferred business partner of choice in all the industrial sectors.

d. Business goals & objectives

To provide our learners with a quality service that is measurable and cost effective.

To develop long term business relationships with our clients. To provide ongoing training solutions that meet the evolving needs of

the market.

An internationally acclaimed leadership and management training provider

3. Products & Services

a. Products Printing and Stationery

b. Services

Our services are of exceptional quality and value. We provide the most affordable Corporate Identity solutions in the industry. The following services are offered:

One-to-One Coaching and Mentoring

Facilitation of various learning programmes

Conduct Assessments, moderation and verification

Research and Development

Plan, develop and Design of learning Materials

Development of Outcome Based Learning Materials (NQF- Aligned)


Education Training and Development Quality Assurance

Assist organisations with the preparation of the entire accreditation

process

Perform Skills Development Facilitation Functions and claim Skills

Development Levies and Discretionary Grants on behalf of organisations

Design and develop Quality Management Systems

Identify, Implement and manage training projects

Assess and Moderate Portfolios of Evidence


TRAINING PROGRAMMS We are the company that can customise your training needs to suit your requirements. Our customisable courseware covers a broad range of subject areas across:

Business and Professional Development

Wholesale and Retail Certification and Qualifications

BUSINESS & PROFESSIONAL DEVELOPMENT

Human Resources

HR Training for Non-HR Manager

High Performance Hiring

Handling the Difficult Employees

Retaining Your Employees

Conflict Resolution

New Employee Orientation-

Induction

Conducting Performance Reviews

Employee Dispute Resolution

Anger Management

Safety in the Workplace

Workplace Harassment

Workplace Violence – Managing

Anger and Violence in the

Workplace

Change Management

Project Management

Project Management

Intermediate Project Management

Advanced Project Management

Basic Business Skills

Business Etiquette

Business Ethics for the Office

Business Writing

Report and Proposal Writing

Minute Taking

Working Smarter using Technology

Budget and Managing your Finances

Building Your Self-Esteem and

Assertiveness

Life Skills

Customer Service

Secretarial Programme

Administrative Skills

Success Program

Achieving Balance in Life

Finance for Non-finance Managers

Coaching and Mentoring

Coaching for Excellence

Mentoring Programme

Management and Leadership

Performance Management

Management Programme

The New Supervisor

Goal Setting

Managing Negative People

Delegation Skills for managers

Leadership Skills for Women

Networking for Success

Conflict Management

Motivating a Team

Teamwork - Building better Teams

Diveristy Management

Learning to Lead

Problem Solving and Decision-

Making


Meeting Management

Inventory Management

International Purchasing and Supply

Chain Management

Time and Self Management

Stress Management

Negotiating for Results

Communication

Public Speaking

Effective Presentations

Communication Strategies

Sales and Marketing

Sales Presentation

Telemarketing

Building relationships for success in Sales

Basic Sales and Marketing

Techniques

Prospecting for Leads

Overcoming Objections

Building and Closing the Sale

Train the Trainer

Train the Trainer

Becoming a Facilitator

Skills Development Facilitation (SDF)

Assessor Programme

Moderator Programme

Developing Your Training Program

WHOLESALE AND RETAIL SECTOR PROGRAMMES Point of Sales Programme

Receive Stock Programme

Count Stock

Allocate stock to stores

Move, pack and maintain stock

Dispatch stock from a distribution

centre

Take orders in a Wholesale

environment

Maintain the stockroom

Supervise Stock Count

Process credit applications

Administer and control the

organisation's deposits and floats

Administer day-end cashing up

procedures

Implement Promotional Instructions

Offer a Credit Facility

Display Merchandise Visually

Evaluate a visually merchandised

display

The role of visual merchandising in

the organisation

Calculating Repayment and

Assessing Credit

Break Bulk, Pack & Label Stock

Pack customer purchases at point of

sales

Factors that impact on the bottom

line of a W&R unit

Minimise defaulting Customer

Account

Mark Merchandise and Maintain Display

Supervise Implementation of loss

control measures

Supervise P.O.S. Operations

Process Payment at Point of Sale

Handling Financial Aspects

Maintaining Customer Account

Pick stock in a Distribution Centre

Resolve Customer Queries

Interact with customers

Handle help desk queries

Supervise Customer Service Standards

Control Customer Repairs and Credits

Maintain and Administer documents

Maintain Safe and Secure Environment

Complete Basic Business Calculations

Prepare food for sale


Implement personal hygiene for

perishable food stores

Mark and label perishable foods

Implement requirements of the cold chain

Supervise housekeeping and hygiene in

a store

Implement personal hygiene for


Dispose of Perishable Foods from a

Wholesale or Retail Outlet

Promote sales and reduce wastage at a

perishable food department

Merchandise chillers and freezers in a

retail store

Manage Risk in Work Environment

Occupational Health and Safety Program

Clean and maintain premises and

equipment

Operating a Computer

Monitor and Control the Maintenance of

Office Equipment

Cashier and Data Capturing

Input data received onto appropriate

computer packages within a contact

centre

Switchboard Operator

Labour Legislation

Recommend orders for clients in a

FMCG environment

Identify the role of FMCG Merchandiser

in the Wholesale & Retail Industry

Pick stock in a Distribution Centre

Define the core concepts of the

Wholesale and Retail environment

Build teams to achieve goals and

objectives

Monitor and evaluate team

members against performance

standards

Induct a new employee

Manage a training intervention

Recruit and Select candidates to fill

a defined position

Schedule Staff

Demonstrate an understanding of

the sectoral determination for the

wholesale and retail sector

Conduct a disciplinary hearing

Manage stock holding procedures in

a wholesale and retail unit

Personal Attributes

Sell products to customers

Build customer relations in a W&R unit

Supervise Sales Performance

Determine selling prices of

merchandise for sale

Analyse and respond to

merchandise performance

The buying and planning function in

the wholesale and retail industry

Negotiate with suppliers

Source Suppliers

Buy merchandise for a wholesale

and retail outlet

Manage time keeping records

Prioritise time and work for self and

one's team

Manage stock holding procedures in

a wholesale and retail unit

Manage procedures that increase

the net income

Manage shrinkage and losses

The buying and planning function in

the wholesale and retail industry

Analyse and respond to

merchandise performance

Determine and organisations target

market

Manage the supply of stock through

the supply chain


Manage the financial performance

of a range of merchandise

International Purchasing and Supply

Chain Management

Entrepreneurship Programme

Run a small business

Control the flow of information in a

business unit

Control cash in a small business

Determine financial requirements of

a new venture

Manage finances for a new venture

Prepare and process documents for

financial and banking processes

Business Performance and Improvement

Outline the legal environment

Administer contracts for a new venture


SKILLS PROGRAMMES

1. Store Person

Define the core concepts of the W&R environment

Complete Basic Business Calculations

Maintain a safe & secure W&R environment

2. Shelf Packer/Store Assistant

Interact with Customers

Mark Merchandise and Maintain displays

Count stock for a stock–take

3. Cashier/Till Operator


Record transactions

Processs payment at a point of sales

Pack customer purchase at point of sales

4. Driver

Prepare a vehicle for deliveries


5. Order Clerk

Take orders in a Wholesale environment

Address customer queries in a Wholesale environment

Explain the factors that impact on the bottom line of a W&R unit

6. Order Picker (Distribution Centre)

Pick stock in a distribution centre

Move , pack and maintain stock

Break bulk, pack & label stock


Maintain a safe and secure environment in a distribution centre

Count stock for a stock–take.

7. Receiving and dispatching clerk

Receive stock

Dispatch stock

Explain the factors that impact on the bottom line

8. Stockroom Clerk

Maintain the stockroom



9. Despatching and Receiving Clerk

Operate a computer in a W & R outlet

Despatch stock from a distribution centre

Receive stock into a distribution centre

10. Sales Assistant-Credit

Offer a credit facility

Maintain the customer account

Explain the factors that impact on the bottom line of a W& R unit.

11. Sales Assistant–General

Sell products to customers in a W & R environment


Build customer relations in a W&R unit

Demonstrate knowledge of products in own area of operation in a Wholesale

and Retail environment


12. Sales Assistant–Cosmetics

Advise on and promote colour cosmetic products in a retail environment

Advise on and promote nail care products in a retail environment

Sell products to customers in a W & R environment


Build customer relations in a W &R unit

13. Credit Controller

Process credit applications

Minimise defaulting customers accounts

Explain the factors that impact on the bottom line of a W &R unit

14. Cash Office Clerk

Administer and control the organisation’s deposits and floats

Administer day–end cashing up procedures

Explain the factors that impact on the bottom line of a W &R unit

15. FMCG Merchandiser

Recommend orders for clients in a FMCG environment

Identify the role of the FMCG Merchandiser in the Wholesale & Retail Industry


Mark merchandise and maintain displays

Display merchandise visually in a Wholesale and Retail Outlet

16. Visual Merchandiser

Merchandise a visually merchandising in the organisation

Present a visual display in a wholesale or retail outlet

Explain the factors that impact on the bottom line of a W & R unit


17. Front End Supervisor

Build customer relations in W& R unit

Supervise customer service standards

Supervise P.O.S Operations


18. Help desk queries

Handle help desk queries

Build customer relations in W & R unit

Input data received onto appropriate computer packages within a contact

centre


19. Food Traders Workers–Preparation

Prepare food for sale

Clean and maintain premises and equipment

Implement requirements of the cold chain

Implement personal hygiene for perishable food stores


Dispose of Perishable Foods from a Wholesale Retail Outlet

20. Food Trade Workers – Retail Sales

Promote sales and reduce wastage at a perishable foods department

Merchandise chillers and freezers in the retail store

Clean and maintain the premises and equipment

Implement requirements of the cold chain Implement personal hygiene for



Dispose of Perishable Foods from a retail and wholesale outlet


21. Small Business Owner - Customer Care

Build customer relations in a W & R unit

Deal with customers in retail business


22. Small Business Owner – Operations

Merchandise products in a retail business

Replenish the stock in a retail business

Run a small business

Control the flow of information in the business unit

23. Small Business Owner – Financial

Control cash in a small business

Determine financial requirements of a new venture

Manage finances of a new venture

Prepare and process documents for financial and banking processes

24. Small Business Owner – Legislative

Outline the legal environment of a selected industry

Administer contracts for a new venture

Keep informed about current affairs related to one’s own industry

Tender for business or work in a selected new venture

Apply basic business ethics in a work environment

25. Retail Supervisor (Customer Services)

Supervise customer service standards

Supervise housekeeping and hygiene in the store

Supervise sales performance


26. Retail Supervisor (Team Supervisor)

Applying organisational code of conduct in the work environment

Motivate and build a team

Manage timekeeping records

Prioritise time and work for self and one’s team

27. Retail Supervisor (Operational Financial)


Supervise implementation of loss control measures

Supervise stock counts

28. Buyer (General)

Explain the buying and planning function in the Wholesale and Retail industry

Analyse and respond to merchandise performance

Determine an organisation’s target market

Determine selling prices of merchandise for sale

Propose a product range for a wholesale and retail outlet

Research and analyse competitor strategies

29. Buyer (Supplier Interaction)

Negotiate with suppliers

Source suppliers

Buy merchandise for a wholesale and retail outlet


30. Planner

Explain the buying and planning function in the wholesale and retail industry

Analyse and respond to merchandise performance

Determine an organisation’s target market

Manage the supply of stock through the supply chain

Manage the performance of a range of merchandise

Manage the financial performance of a range of merchandise

Allocate stock to all stores

31. Retail Manager (Staff Recruitment and Development)

Induct a new employee

Manage and train intervention

Recruit and select candidates to fill in the defined position

32. Retail Manager (Staff Operations)

Schedule staff

Demonstrate an understanding of the sectoral determination for the

wholesale and retail sector

Conduct a disciplinary hearing

33. Retail Manager (Operational Finance)

Manage stock holding procedures in a wholesale and retail unit

Manage shrinkage and losses in a wholesale and retail unit

Manage procedures that increase the net income of a wholesale and retail

unit


Summary list of W&R Qualifications

Qualification ID Qualification title Credits NQF Level

58206 National Certificate: Wholesale and Retail Operations

120 02

58308 National Certificate: Small business Practices 120 03

49397 National Certificate: Wholesale and Retail Operations Supervision

120 04

63334 National Certificate: Wholesale and Retail Generic Management

162 05

Summary list of MICT seta Qualification

Qualification ID

Qualification title Credits NQF Level

61591 National Certificate: Information Technology: End User Computing

130 03

Benefits:

Provision of Accredited Training Programmes.

Professional Instructors and (Assessors and Moderators). *(Accredited)*

Calm and relaxed training environment for learners.

Training that caters for your specific needs and requirements.

Thank you for taking the time to read our company profile.

If there are any questions or comments, please feel free to contact us.

lfm company profile 2016_17

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