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Using mobile devices

for performance support

Piers LeaChief Strategy Officer


Fast changing world


Mobile video support – Jaguar Land Rover


On the job support - where we learn most

70 20 10Experience Exposure Education


Mobile devices can help


Mobile leadership support


Mobile fault finding support -

Vehicle mechanics


Multi-device scenarios

and games with purpose


Multi-device learning isn’t

about shrinking e-learning courses


2014 eLearning Guild findings

0% 20% 40% 60% 80% 100%

Large tablet88.4%

11.6%

Small tablet75.2%

24.8%

Phablet65.7%

34.3%

Phone18.7%

81.3%

Q: What percentage were standing/walking? Sitting/reclining?

% Standing/walking % Sitting/reclining

Graph from the eLearning Guild 2014 ‘Making mlearning Usable: How we use mobile devices’ report.

Source: eLearning Guild Research

N = 250 This study

N = 1055 Phone study


Just in time mobile job aid - SBARD


Just in time mobile language support


Just in time - Checklists


Where are we todayMulti-device performance support

Ensure transfer

of training

Support new

learning on the

job

Video resources

Checklists

Portals

Integration

Tools

Timing

Connectivity

Measurements

Device features

Updates

Standard

Operating

procedures

Works to Consider Don’t forget


What can we expect to see in future?


Contextual performance support

Next

appointment:Mike

Flights

Meeting Checklist

Negotiation:Top tips


Learning in context - Augmented reality


Learning simulations with virtual headsets


How to DRIVE performance with mobile

Define strategy

Does it supplement

existing training?

Can it replace or

partially replace

existing training?

What is the lifecycle?

How will you update?

How will you measure?

D

Reach out to

stakeholders

Contact IT Team

Seek out senior

Sponsors

Liaise with Line

Managers

R

Identify methods

Video

Checklists

Decision aids

Delivered via portals

Embedded into

software

Mobile delivery

I

Validate your solution

Should you pilot?

Choose a group

of users and gather

feedback.

Use your findings

to adapt before you

roll out the solution.

V

Engage your users

Have you got

a marketing strategy

in place?

Can your resources

act as marketing

collateral?

Will people know how

to find and use the

resources?

E


System Considerations

Security

Tracking

Cost of devices

Compatibility

Re-use

Technical support

Authoring

Distribution

system

Secure

gateway

Mobile apps

on devices

CMS


Native apps

Versus


JLR – an integrated strategy

Diagnostic Server Training dashboardWhat’s hot and what’s not…

Learning job aids

Service tool kit

Excellence

Topix

GDT

Evaluate


Build, buy or both?


NHS pain control

Build your own mobile support


Step 4: Validate your solution -

Test and measure results


New ways of measuring


ALFRED DUNHILL - Mobile Product support


Great new tool”

Very user friendly,

easy to use”

With limited storage

at our store, this is a

perfect way to keep

training documents”

48% more effective

learning experience “

“

“

Estimated 45% more

knowledgableby managers

67% of store

managers noticed an

improvement in customer experience

67% of store

managers noticed an

improvement in sales


leolearning.com

Thank you

leo - wolce mobile learning presentations

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