ON-THE-JOB TRAINING EXPERIENCES AT SPI CRM INCORPORATED MANDALUYONG CITY

A Narrative ReportSubmitted to the Faculty of the Department of Management

Cavite State UniversityImus Campus

In partial fulfillmentof the requirements for the degree

Bachelor of Science in Business Management

KATRINA F. LECTURAAugust 2014

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CAVITE STATE UNIVERSITYImus, Campus

Cavite Civic Center Palico IV, Imus, Cavite(7 (046) 471-66-07 / (046) 471-67-70/ (046) 686-2349

www.cvsu.edu.ph

Department of Management

Author : KATRINA F. LECTURA

Title: ON-THE-JOB TRAININIG UNDERTAKEN AT SPI CRM INCORPORATEDMANDALUYONG CITY

A P P R O V E D:

ANITA C. AVILA LUNINGNING A. VALDEZ OJT Coordinator Date Department Chairperson Date

JENNYPHER N. FENOMENO, DPA LILIBETH P. NOVICIO, PhD R, D & E Coordinator Date Campus Dean Date

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BIOGRAPHICAL DATA

Katrina F. Lectura is the only child of Mr. Cesar Mariano Valentino E. Lectura Jr.

and Mrs. Ma. Margie F. Lectura. She was born in Jeddah, Saudi Arabia on August 29,

1994. She lives at Block 4 Lot 36 Greensquare Villas, Barangay Mambog I, Bacoor City,

Cavite.

She completed her primary education at Santo Niño of Lower Bicutan School in

Lower Bicutan, Taguig City in year 2007 and was named as the second best in the class,

salutatorian.

She obtained her secondary education at Bicutan Parochial School in Lower

Bicutan, Taguig City in year 2011 and again finished with the second highest rank in her

class.

She pursued higher education at Cavite State University in Imus City, Cavite. She

took Bachelor of Science in Business Management major in Human Resource

Development.

She finished this course because she believes that everyone could reach their

dreams through dedication and belief in themselves.

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ACKNOWLEDGMENT

The student-trainee would like to extend her sincerest appreciation to all who

helped willingly and generously to accomplish her on-the-job training (OJT) and to

complete this narrative report. The success of the student-trainee could not turn into

reality without these following people who helped her in different ways:

First of all, the Almighty God, who gives her strength, courage, enthusiasm,

knowledge, blessings and guidance throughout this journey of her life;

Her beloved parents, who showed unconditional love, constant encouragement,

and faith in everything she does;

Her neighbors, especially Mr. Rommel E. Rodriguez, who recommended her to

their human resource department as a student-trainee;

Mrs. Sharon Duka-Geda, human resource manager, for giving the student-trainee

the opportunity to have her OJT within their organization;

Ms. Cherry Arabelle Torres, immediate superior, who gave her an exemplary

guidance, cordial support, and valuable information which helped the student-trainee in

completing her training;

Mr. Enrico Perlas, Mrs. Marilyn Epondulan, Ms. Hana Yasser Eassa Bahader, and

Ms. Catherine Ranches, human resource staffs, who helped the student-trainee a lot

during her stay in the company by imparting knowledge relevant to the training. With

their openness, they created an enjoyable working environment;

The faculty members of the Department of Management, especially Ms.

Luningning A. Valdez, chairperson, and Mrs. Anita C. Avila, OJT coordinator, who

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shared their precious time, resources, knowledge, advice, and motivation which inspired

the student-trainee throughout the training;

Ms. Cyndy Anne D. Amulong and Ms. Louise Jane S. Cabrales, CvSU-Imus

alumni, who let the student-trainee borrow their narrative report temporarily as a guide;

To all her co-trainees, for being her inspirations in order to strive and pursue with

her training.

KATRINA F. LECTURA

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TABLE OF CONTENTS

Page

BIOGRAPHICAL DATA……………………………………………………... iii

ACKNOWLEDGMENT……………………………………………………… iv

TABLE OF CONTENTS……………………………………………………… vi

LIST OF FIGURES…………………………………………………………… viii

LIST OF APPENDICES……………………………………………………… ix

INTRODUCTION…………………………………………………………….. 1

Significance of the On-the-Job Training………………………………. 2

Objectives of the On-the-Job Training…………………………………. 2

Time and Place of the On-the-Job Training…………………………… 3

THE LINKAGE ESTABLISHMENT………………………………………... 4

Background…………………………………………………………….. 4

Vision…………………………………………………………………… 4

Mission………………………………………………………………….. 4

Objectives……………………………………………………………….. 5

Organizational Structure………………………………………………… 6

Functions and Responsibilities of the Management……………………. 6

THE TRAINING AREAS…………………………………………………….. 8

Department Function................................................................................. 8

Structure……………................................................................................ 9

Facilities.................................................................................................... 10

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Tools and Equipment……………………………………………………

Page

12

Standard Operating Procedures of the Department…………………… 12

THE TRAINING EXPERIENCE……………………………………………. 14

Tasks Performed.……………………………………………………….. 14

Observed Strengths and Weaknesses of the Training Area……………. 15

Insights………………………………………………………………….. 16

SUMMARY……………………………………………………………………. 18

APPENDICES…………………………………………………………………. 20

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LIST OF FIGURES

Figure Page

1 Organizational Structure of SPi Global-human resources operations of Philippines and Vietnam. ………………………………….… 6

2 Organizational Structure of SPi Global-human resources operations customer relationship management…………………………….. 9

3 Outside of the SPi Global Mandaluyong site………………………… 10

4 Entrance hall of the SPi Global Mandaluyong site …………………... 10

5 Outside of the human resources operations office……………………. 11

6 Inside of the human resources operations office……………………... 11

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LIST OF APPENDICES

Appendix Page

1 Recommendation letter………………………………………….. 21

2 Curriculum vitae……………………………………………….… 22

3 Memorandum of agreement…..………………………………….. 25

4 Location map ……………………………………………………. 27

8 Daily time record………………………………………………… 28

7 Learning journal…………………………………………………. 31

9 Photo documentation…………………………………………….. 40

10 Certificate of completion ………………………….…………….. 46

11 Accomplished evaluation form ………………………………….. 47

12 English critic certificate……….………………………………… 49

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