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Client logo here Learning Without Walls: Supporting the Extended Enterprise
PRESENTED BY: David Wentworth, Senior Analyst, Brandon Hall Group
Charles Jennings, Managing Director, Duntroon Associates
About Brandon Hall Group
A preeminent research based advisory and analyst firm. Covering topic areas that provide strategic insights for executives and practitioners that are responsible for learning, talent, growth and business results within their organizations. Our focus is on ensuring continuous business performance.
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About Brandon Hall Group
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• Supporting Technology Systems
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Presenters
David Wentworth Senior Analyst
Brandon Hall Group
@DavidMWentworth
Charles Jennings Managing Director
Duntroon Associates
@charlesjennings
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The extended enterprise describes the community of participants involved with provisioning a set of service offerings. Often referred to as a ‘supply chain’ or a ‘value chain.’
© 2012 Charles Jennings
Poll Question One
To whom do you currently deliver learning?
1. Our organization’s employees only
2. Our employees and our extended enterprise (but we use different platforms for each)
3. Our employees and our extended enterprise (and we use the same platform for both)
Nearly Half of Organizations Have Some External-Facing Learning
52.9% 35.7%
11.4%
Internal Internal/External External
Brandon Hall Group, 2012
12.9%
Percentage of organizations that consider developing training for external or extended audiences such as clients, customers, or other audiences to be one of the top two learning function priorities over the next two years.
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Organisational boundaries softening and extending Hierarchies flattening
New Organisational Structures
© 2012 Charles Jennings
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New Organisational Structures
Jon Husband
13
Few organisations operate in isolation
Learning across the extended enterprise creates impact
customers, suppliers, partners, and distributors sharing experiences, expertise, and learning resources
Direct focus on business value
Beyond Organisational Walls
© 2012 Charles Jennings
Reaching the Extended Enterprise can Help Meet Top Business Priorities
35%
23%
20%
18% 18% 18%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Gaining market share Improving innovation Delivering newproducts or services
Cutting expenses Improving customerloyalty
Expanding to emergingmarkets
Brandon Hall Group, 2012
15
Concepts of a ‘job’ and job role are being questioned in the move to task-based team activities Learning architectures need to support ‘always on,’ ‘wherever I am’ workers and managers BYOD is adding complexity in the workplace
New Ways of Working
your learning infrastructure needs to support all these
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New Ways of Learning
Learning and work are converging The rise of informal learning From training programmes to learning ecologies From content to conversations and connections
Your learning infrastructure needs to support all these, too
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New Ways of Learning
New entrants to the workforce with new expectations and aspirations A new generation of ‘pull’ learners A new world of social media and social learning and sharing inside and outside the enterprise
Your learning infrastructure needs to support all these, too
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Capturing tacit knowledge Sharing proprietary knowledge Developing real-time expertise
Learning at “the speed of business”
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Supporting access and workplace learning Supporting Individualised learning needs – with familiar interfaces Taking learning to the workplace with portals & kiosks Working with non-course content – easily modified and adapted information objects Providing learning in context
Re-thinking Learning Management
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From iVentiv Executive Knowledge Exchange, Amsterdam, 2010
© HP Used with Permission
The moving target of Learning Technologies
Poll Question Two
Who is responsible for driving the learning agenda in your organization?
1. HR
2. Business Leaders
3. Learning Leaders
4. CEO
5. Other (use chat box)
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Business-Led Learning Infrastructure
HR-Led Learning Infrastructure
Stakeholders: organisation, business leader, worker
organisation, HR, employee
Core Focus: business support process management
Timescales: short and long-term mainly long-term
Consolidation Innovation Accountability
Business-Led Learning Infrastructure
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Increased knowledge sharing
Increased innovation
Increased value
The Benefits of Extended Enterprise Learning
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Balancing user generated content with ‘validated’ content Providing authoring platforms to support UGC Supporting social learning and incorporating social learning into formal events
Putting the People into Learning Infrastructure
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Robust Integrated Flexible (Almost) Seamless
Getting the Infrastructure Right
Toyota Motors Europe
THE CHALLENGE Support Toyota’s European dealer
network 80,000 users 30 languages 48 countries 2,500 courses
THE SOLUTION Toyota Connect Extended Enterprise Learning Environment Business-Driven Hub with Satellites Centre-Led, but Locally-Enabled Rapid Content Construction and Distribution Deliver to Set KPIs
Toyota Motor Corporation 317,000 employees worldwide Market Capitalization: USD 137 billion
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“In the Olympics, the winning ingredient is less time. In business, when products are interchangeable, and performers are equally talented, the winning currency is timely, fresh, and contextually relevant knowledge”
“The world of courses and learning separate from work is starting to diminish as Business leaders, HR Directors, and CLOs strive to meet the increasing demands of the distributed workforce.”
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Whitepapers Speed up to Business Led Learning http://bit.ly/LSGW04 New Ways of Learning Inside and Beyond the Organization http://bit.ly/LSGW05
Charles Jennings email: [email protected] Web: www.duntroon.com Twitter: @charlesjennings Blog: charles-jennings.blogspot.com (or from www.duntroon.com) Internet Time Alliance www.internettimealliance.com
Questions [email protected] @DavidMWentworth LinkedIn: David Wentworth
[email protected] @charlesjennings LinkedIn: Charles Jennings
For more information please contact Brandon Hall Group at [email protected] or (561) 865-5017.
David Wentworth Senior Analyst
Brandon Hall Group
@DavidMWentworth
Charles Jennings
Managing Director
Duntroon Associates
• Now entering its 18th year, the Brandon Hall Group Excellence Awards Program is the most prestigious awards program in the industry.
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• We are currently accepting applications for categories for Learning, Talent, and Sales & Marketing Technologies, entry deadline: September 17th, 2012.
There are thirty categories within the Excellence Technology Awards Program. To view topics, description of each category, and a link to the application, please select the link
below:Excellence in Technology
For more information please visit: http://go.brandonhall.com/Excellence_Awards_Home Contact us at: [email protected] or call Rachel Ashkin at (954) 732-9076.
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