learner experience design: a new hope? #lxdesign #icdeunisa
TRANSCRIPT
LEARNER EXPERIENCE DESIGN: A NEW HOPE?
JOYCE SEITZINGER #ICDEUNISA OCTOBER 2015
WE HAVE SOME WICKED PROBLEMS
MY EXPERIENCE
Aberdeen Research interpretation of Andrew’s CX hierarchy
WHAT IS USER EXPERIENCE DESIGN?
The world is complex, and so too must be the ac6vi6es that we perform. But that doesn’t mean that we must live in con6nual frustra6on. No. The whole point of human-‐centered design is to tame complexity, to turn what would appear to be a complicated tool into one that fits the task, that is understandable, usable, enjoyable.
Don Norman, The Design of Everyday Things
USER EXPERIENCE DESIGN
…to achieve high-‐quality user experience in a company's offerings there must be a seamless merging of the services of mul6ple disciplines.
The first requirement for an exemplary user experience is to meet the exact needs of the customer, without fuss or bother.
Don Norman, & Jakob Nielsen
INTERACTION DESIGN
In design, human–computer interac6on, and soMware development, interac6on design, oMen abbreviated IxD, is defined as "the prac6ce of designing interac6ve digital products, environments, systems, and services."
SERVICE DESIGN
Service design is the inten6onal and thoughPul design of internal and customer-‐facing ac6vi6es needed to deliver a service. Where experience design concerns itself only with the customer-‐facing aspects, service design looks also at the experience of staff
EMPATHY FOR THE USER
METHODOLOGY
IS THERE POTENTIAL FOR LEARNER EXPERIENCE DESIGN OR #LXDESIGN?
DR. JESS KNOTT
CARD SORTING
USER OBSERVATION
CODING CONVERSATIONS
CODING CONVERSATIONS
PERSONAS
PERSONAS
LEARNER JOURNEY MAPPING
LEARNER JOURNEY MAPPING
LEARNER JOURNEY MAPPING
SMALL CHANGES ARE FINE: MIKE WESCH’S SYLLABUS
EXPERIENCES ARE CO-CREATED
CO-CREATED EXPERIENCES
COMMUNITIES INFORMATION STREAMS
PERSONAL HUB COLLECTIONS
PRESENCE CURATION
COMMUNITIES INFORMATION STREAMS
PERSONAL HUB COLLECTIONS
PRESENCE CURATION
DESIGN IMPROVED CONNECTIONS
INSTITUTIONAL EXPERIENCE
COMMUNITY OF PRACTICE EXPERIENCE
MOOC EXPERIENCES
CONFERENCES
DESIGNING FOR A CONSTELLATION OF EXPERIENCES
Image cc license @BryanMMathers http://bryanmmathers.com/
https://adventuresinbadging.wordpress.com/
AUSTRALIAN NATIONAL UNIVERSITY
Image cc license @bryanmathers
WHAT WILL IT TAKE TO ADOPT LEARNER EXPERIENCE DESIGN PRACTICES?
EXPANDED TOOLKITS
DIFFERENT WAYS OF COLLABORATING
DIFFERENT WAYS OF COLLABORATING
DIFFERENT WAYS OF COLLABORATING
A COMMITMENT TO THE LEARNER EXPERIENCE
EXPAND ON LX DESIGN RESEARCH
THINK OF OURSELVES AS LEARNER EXPERIENCE DESIGNERS
